Product Director Global Customer Platform

Ignite your passion for product innovation by leading customer-centric development, inspiring solutions, and shaping the future with your strategic vision and influence. As the Product Director of Global Customer Platforms in Consumer & Community Banking, you play a pivotal role in leading innovation through the development of products and features that delight customers. Your leadership on the team involves leveraging advanced capabilities to challenge traditional approaches, remove barriers to success, and foster a culture of continuous innovation. By inspiring cross-functional teams, you help create groundbreaking solutions that address customer needs effectively. You act as a regional leader, dedicated to spreading organizational values, collaborating with other local site leaders, coordinating regional changes, and fostering cohesiveness across geographic locations for product teams. Your responsibilities include overseeing the product roadmap, vision, development, execution, risk management, and business growth targets. Throughout the entire product life cycle, from planning to execution and future development, you continuously adapt, develop new products and methodologies, manage risks, and achieve business targets such as cost, features, reusability, and reliability to support growth. Additionally, you coach and mentor the product team on best practices, enabling them to deliver on objectives effectively. As the owner of product performance, you are accountable for investing in enhancements to achieve business objectives. You monitor market trends, conduct competitive analysis, and identify opportunities for product differentiation. You are also responsible for solutions to technical and customer problems by understanding technologies and approaches to drive objectives for technical products within the Chase ecosystem. Required qualifications, capabilities, and skills for this role include: - 8+ years of experience delivering products, projects, and technology applications, with a focus on managing technical platforms and data-focused capabilities. - Strong understanding of technologies including API, Microservices, Cassandra, Kafka, AWS, etc. - Customer-centric leader with the ability to build productive relationships with engineers and technical partners, translating customer needs into clear technical requirements. - Proficient in driving change through influence and collaboration in a dynamic environment, with partnership, consulting, and influence skills. - Extensive knowledge of the product development life cycle, technical design, and data analytics. - Proven ability to influence the adoption of key product life cycle activities, including discovery, ideation, strategic development, requirements definition, and value management. - Experience in driving organizational change and managing stakeholders across multiple functions. - Exceptional written and presentation skills are a must. Preferred qualifications, capabilities, and skills include: - Recognized thought leader within a related field. - Team skills and the ability to cross-functionally drive/influence work through others, mentor and lead teams for complex, ambiguous projects. - Ability to translate data output into automation and orchestration platform stakeholders for the delivery of data-driven findings. - Skills in cost-efficient solution building, financial performance metric creation and analysis. - Business acumen and knowledge of root cause analysis and problem detection.,