Process Manager

Under limited supervision, administers policies and claims to serve as the contact between insurers and the insured .

Manages and prioritizes own workload to meet individual SLA, KPI and Quality targets.

Adheres strictly to the Company's Quality practices and other systems and procedures to ensure the proper protocol is followed.

Maintains a basic understanding of the core aspects of relevant Insurance and related legislation (customer awareness)

Works with Inplant Team Leaders and Operations Services Team Leaders to identify continuous improvement opportunities within operational processes.

Builds and maintains strong working relationships with internal and external stakeholders and maintains an awareness of the customer’s business and insurance needs.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.