Posted:6 days ago|
Platform:
Work from Office
Full Time
Functional Role
PM - TTS-Calling/Troubleshooting
Key Skills
Basic Excel Skills
Critical Competencies
Analytical Thinking, Communication, Customer Orientation, Initiative, People Management/Domain Exper, Quality Orientation, Teamwork
Job Description
Ensure Critical Performance Metrics are met consistently
Prepare and circulate Client / Vendor Decks
Lead Client / Vendor reviews / calibrations
Revert to client/vendor queries on routine issues
Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
Manage multiple teams
Perform audits and quality checks on the Team Leads & Floor Supports
Provide feedback to the Team Leads & Floor Supports periodically on their performance
Ensure cross skilling and periodic process re-verification to ensure resource pool
Perform Training Need Identification for teams
Perform Bottom Quartile Management
Ensure directives from Senior Leadership are percolated and acted upon
Hold periodic meetings, discuss task delegation and review issues
Conduct team huddles and meetings to discuss Operational updates
Build team spirit through group sessions, activities, projects
Focus on Retention of staff through Career mapping & guiding the team members
Advocate and follow the organizational policies and procedures
Candidate shall adhere to the information security requirements.
Post Graduate
NA
Graduate
B.A, B.B.A, B.B.M, B.C.A, B.C.S, B.Com, B.E, B.Ed, B.H.M, B.I.T, B.M.M, B.M.S, B.Pharm, B.Sc, B.Sc (IT), B.Tech, C.A, C.F.A, C.S, F.R.M, I.C.W.A, L.L.B, M.B.B.S
Under Graduate
CBSE, DIPLOMA, HSC, ICSE, OTHERS, SSC
Others Details
Minimum
5Years
Maximum
7Years
Minimum Relevant
5Years
Age Limit
30Years..
eClerx
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