Process Lead

Job Description

Role & responsibilities Responsible for SLA targets for the processes/client Identifies and implements process improvement process Develop objectives and plans for team associates and track performance to annual goals. Maintains thorough documentation of all processes and organizes information to be compliant during Audits Works in conjunction with the program manager to market services to the client Manages team attrition and motivates the team to exceed SLAs Identified as an expert across the entire Purchase-to-Pay process Support/Lead transition for new client engagements (S2P) Monitor, review, and present operational reports to clients. Develop and implement plans for client issue resolution. Support on company firm building • Ensure all organizational activities are completed on time by the team (HR activities, billing, training targets) Responsible for succession planning and cross-training of team members Responsible for BCP and DR plan for the project/process Preferred candidate profile In depth knowledge of Advanced Excel, VBA, and Visio In depth know ledge of purchase to pay and sourcing processes Excellent communication and follow up skills Client Management skills & Project Management Skills Should be able to predict potential escalations and resolve escalations Know ledge of P2P end user functionality Benefits Subsidized food Cab facility available