Process Executive - RPA Development

Main Accountabilities

• Identifying new process opportunities quickly perform feasibility check and effort estimate
• Designing automation process solutions in consultation with Solution Architect and in accordance with standard automation design principles and defined best practices.
• Taking end-to-end ownership and accountability of the assigned projects from definition to delivery phase
• Continuous communication with stakeholders on progress of automation and quickly adapting as per the feedback received
• Provide visibility to areas of risks, inter-dependencies of or conflicts with other business units and regional efforts and recommend and/or implement solutions to address any issues/risks or conflicts.
• Understand and shape leading, and emerging practices based on industry trends and external market intelligence to proactively drive value and high performance for Bunge
• Ensure Completeness of RPA Project Documents and provide Audit logs to Audit team to make the Audit Process smooth and effective

Impact/Dimensions:

• Ability to deliver 5-6 complex Robotics Process Automation Projects per annum
• Ability to generate 3-4 FTEs savings per annum

Key Performance Indicators (KPIs)

• Numbers of automations delivered
• Numbers of FTEs Efficiency generated
• Project cycle time met percentage
• Compliance to RPA Lifecycle Tool documentation
• CSAT score

Major Opportunities and Decisions

• Ensuring industry standard RPA best practices are followed so that scalability and reusability of the automations is easy
• Work towards performance improvement of processes to enhance customer satisfaction
• Communication with stakeholders to ensure the feedback is taken on timely basis and all approvals are taken as per the defined lifecycle process

Management/Leadership

• Good knowledge of the RPA tools and RPA project lifecycle
• Clear written and oral communication skills
• High performing problem solver who is able to work collaboratively with other team members
• Open and able to drive cultural change, Proactive, action- and result-oriented
• High degree of passion for establishing a customer-oriented mindset
• Has experience working with operations/process teams to understand the opportunity

Key Relationships, Stakeholders Interfaces

• Continuous communication with stakeholders on progress of automation and quickly adapting as per the feedback received
• Work towards performance improvement of processes to enhance customer satisfaction

Knowledge and Technical Competencies

• Experience leading RPA Projects using proven methodologies (eg, BluePrism, Automation Anywhere, Power Automate)
• Excellent computer skills and competency in Microsoft Office (Word, PowerPoint, Excel, Outlook, Access, MS SQL)
• Good programming/Scripting knowledge on VBA/VB/java/C# script (or any scripting language like python) is a plus
• Delivered at least 5 RPA Automation Projects using Automation Anywhere / Power Automate as RPA Tool
• Extensive knowledge of current shared services enabling technologies required to enable the BBS

Note: For behavior competencies please refer to the Bunge Leadership Model

Education/Experience

• Graduate with at least 3 - 5 years of work experience in Process Automation role with Leading BPO / SSC / ITES as RPA Developer (Automation Anywhere / Power Automate)
• Ability to provide high quality level of customer service
• Strong written oral communications skills in English. Knowledge of Asia languages added advantage.
• Strong problem solving organization skills
• History of successfully delivering results in a global, cross-functional environment
• Strong communications and presentation skills, the ability to make the complex, detailed information clear and actionable, as well as strong influence management skills to gain alignment and commitment