Process Associate - Customer Service | Non Voice & Voice | Gurgaon

HBR IS CONDUCTING WALK IN DRIVE FOR INTERNATIONAL NON VOICE & VOICE PROCESS

Interview Venue:

Human Before Resource Private Limited.

Block F-1 Sector 3 Unit 401 4th Floor (Lift 2)

Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate)

Noida -201301

Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot.

Call & WhatsApp No:

7290845078

8882138273

9147047908

9147047909

9997196123

Job Location - Gurgaon & Noida

Eligibility: Graduate Fresher & UG With Exp can apply. ( Pursuing candidates are not eligible.)Excellent English communication is mandatory.

Desired Candidate Profile

• Candidates must have excellent communication in English.
• Candidates should be comfortable with night shifts
• Candidates should be comfortable with work from office.
• Candidates should have all marksheets and certificates.
• Candidates should have all government ID proofs ( Aadhar Card and PAN Card)
• Candidates have to come to office for walk-in interview.
• Candidates should be located within 25-30 kms of boundary from office location.
• Candidates should be immediate joiners.

Perks and Benefits.

• Permanent and full time opportunity
• One way cab facility
• Incentives and allowances
• 5 Working Days

Role & responsibilities:

1. Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner
2. Record, track, and document all queries received, problem- solving steps taken and total successful and unsuccessful resolutions
3. Follow standard processes and procedures to resolve all client queries
4. Resolve client queries as per the SLAs defined in the contract
5. Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients
6. Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
7. Document and analyze call logs to spot most occurring trends to prevent future problems
8. Maintain and update self-help documents for customers to speed up resolution time
9. Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
10. Ensure all product information and disclosures are given to clients before and after the call/email requests
11. Avoids legal challenges by complying with service agreements .

Interview Venue:

Human Before Resource Private Limited.

Block F-1 Sector 3 Unit 401 4th Floor (Lift 2)

Near- Beside HCL Technologies (Sector 16 Noida Metro Ranjnigandha Gate)

Noida -201301

Interested fresher/experienced candidates can share their updated CV on the below WhatsApp number for booking interview slot.

Call & WhatsApp No:

7290845078

8882138273

9147047908

9147047909

9997196123