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5.0 - 10.0 years
20 - 25 Lacs
Hyderabad
Work from Office
Overview The main objective of this role is to ensure stability for the platform enabling PepsiCos digital transformation in workforce automation. This environment is a centralized platform used to create, monitor, and audit any robotic process automation (Bots) being deployed globally within PepsiCo. Technical support and sustain lead for Intelligent Automation (IA) infrastructure and bots running in that infrastructure. This role will provide technical leadership for geographically dispersed resources, working closely with Automation Development, the Citizens Development community, and key business contacts to sustain and expand the operational infrastructure, providing a centrally-supported and standardized environment. Responsibilities Responsible for the upkeep of the RPA (Robotics Process Automation) Infrastructure, and provide support to the hosted applications. Be the subject matter expert for the Intelligent Automation / UI Path infrastructure that includes UI Path, Windows servers, and Azure Cloud Maintain knowledge of advanced diagnostic and troubleshooting techniques, solid analytical skills, experience in RPA administration/configuration, refresh/upgrade projects and enhancements Proactively manage the Automation / UI Path environment and ensure that unplanned outages are reduced or eliminated by helping provide root cause for issues. Lead the on-call management, coverage schedule and executions when needed to assist with complex and critical incidents. Provide technical support collaboration with global resources and maintain operational stability through automation and adherence to standards. Responsible for the capacity management of RPA environments through continuous operational reviews and continuous collaboration with the Infra and development teams. Evaluate regularly the operational procedures to keep the environment in compliance with the PepsiCo control standards. Qualifications 5+ years production support experience 3-5 years Windows experience 1-2 years UI Path development experience (good to have) 2-3 years UI Path infrastructure experience 2+ years Azure cloud experience 2+ years ITSM process (incident, change, problem) experience Bachelors degree in Information Technology, Engineering, Computer Science, related field or equivalent experience Proficiency with Unix scripting Training & Advanced certifications on Automation tools (good to have) Experience in an IT programming development environment, ideally in RPA tools or test automation tools (UI Path/ AA/ Blue Prism/QTP/OpenSpan/WinAuto etc). Hands on development experience in any of the programming languages/platforms .NET / VB / VC++ / C++/J2EE. Experience in Microsoft stack is highly preferred. Experience in VB Script, JavaScript (AngularJS, NodeJS), Python, Perl, Bash & Powershell is highly desired Strong in design principles and modular programming techniques. Strong in requirement gathering and analysis (ability to work with a structured and methodical approach, combined with an inquiring mind) Ability to understand the business process and create process flow diagrams. Knowledge of Microsoft packages such as MS Excel (VBA scripting), Visio, Access, and Word. Problem solving issues that arise in day to day running of IPA processes and providing timely responses and solutions as required Advanced troubleshooting and problem analysis proficiency Exceptional organizational skills with an ability to manage multiple priorities in a fast-paced dynamic environment Leadership skills to direct remote resources Ability to communicate to both technical and management resources Preferred to have .net/Java developer certifications. Creating and maintaining solution documentation.
Posted 4 weeks ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
At PwC, our team members in risk and compliance are dedicated to maintaining regulatory compliance and managing risks for our clients. We provide expert advice and solutions to help organizations navigate complex regulatory environments and strengthen their internal controls to effectively mitigate risks. As part of the actuarial services team at PwC, your role will involve analyzing and managing financial risks for clients using statistical modeling and data analysis techniques. Your work will yield valuable insights and recommendations that empower businesses to make well-informed decisions and proactively address potential risks. In this role, you will focus on building meaningful client relationships and honing your leadership skills. You will navigate through intricate situations, enhancing your personal brand, technical expertise, and self-awareness. Anticipating the needs of your teams and clients, you will consistently deliver high-quality results. Embracing ambiguity, you will approach unclear situations with curiosity, seeking opportunities for growth and development. To excel in this position, you will need to demonstrate proficiency in a variety of skills, knowledge, and experiences, including but not limited to: - Responding effectively to diverse perspectives and needs - Utilizing a wide range of tools and methodologies to generate innovative ideas and solve complex problems - Applying critical thinking to deconstruct intricate concepts - Understanding the overarching objectives of your projects and how your contributions align with the overall strategy - Developing a deep understanding of the evolving business landscape - Leveraging data to derive meaningful insights and recommendations - Upholding professional and technical standards in alignment with specific PwC guidelines and ethical requirements As a Senior Associate at the PwC Acceleration Centers, you will play a crucial role in supporting various services, from Advisory to Assurance, Tax, and Business Services. Engaging in challenging projects and providing distinctive services, you will contribute to client engagements by enhancing quality and fostering innovation. Your participation in dynamic and digitally enabled training programs will further enhance your technical and professional skills. Within the Risk and Compliance team, you will assist life, annuity, and health clients through audits, consulting projects, and merger and acquisition initiatives. Analyzing complex issues, mentoring team members, and fostering client relationships will be key aspects of your role. Key Responsibilities: - Supporting life, annuity, and health clients in diverse projects - Conducting audits and providing consulting services for merger and acquisition activities - Analyzing complex problems to deliver impactful solutions - Mentoring team members to uphold exemplary standards - Building lasting client relationships and understanding their unique requirements - Collaborating across multiple work streams to achieve project objectives - Enhancing technical skills and knowledge within the team - Contributing to the development of technical expertise among team members Requirements: - Bachelor's Degree - Minimum of 3 years of relevant experience - Proficiency in both oral and written English Desired Qualifications: - Proficiency in actuarial methods and principles - Strong proficiency in Microsoft Office tools, particularly Excel - Knowledge of Data Analytics tools such as Python, SQL - Experience with Visualization Tools like Tableau, PowerBI, QuickSight - Excellent written and verbal communication skills - Dedication to continuous training and learning - Team player with a commitment to quality standards - Self-motivated individual with a focus on personal growth Join us at PwC and embark on an exciting journey where you can contribute to impactful projects, develop essential skills, and build lasting relationships with clients and colleagues.,
Posted 4 weeks ago
0.0 - 3.0 years
1 - 2 Lacs
Jaipur
Work from Office
Skillset - kickass comm skills - presence of mind - eye for detail, eager to learn new skills - professional approach - ability to work with focus in fast-paced environment Prefer someone with sales experience but we are open to consider freshers too
Posted 1 month ago
4.0 - 7.0 years
4 - 5 Lacs
Vellore
Work from Office
Manage billing (vehicle, service, spares), accounting entries, GST/TDS compliance, reconciliations, vendor/customer ledgers, and financial reporting in Tally Prime 6.0. Lead accounts team, ensure accuracy, and support audits and statutory filings. Provident fund Annual bonus Performance bonus
Posted 1 month ago
10.0 - 15.0 years
6 - 10 Lacs
Pune
Work from Office
We are seeking a highly skilled Senior Engineer with over 10 years of experience in software product development, support, and design, with a strong background in enterprise storage systems and backup solutions. The ideal candidate will combine expertise in Java stack development with practical exposure to storage arrays, snapshot management, backup workflows, and disaster recovery concepts. Key Responsibilities: Software Development and Maintenance: Lead the design and implementation of software components for storage, backup, and copy data management space, ensuring high quality, adherence to best practices, and alignment with architectural guidelines. Participate in design and code reviews with a focus on scalability, performance, and reliability for storage-centric workflows. Product Support and Collaboration: Provide technical guidance to customers and internal teams for SCDM product deployments, addressing storage integration issues across platforms (Flash, Dell etc). Functional knowledge of Databases like Oracle, SAP HANA will be a plus. Troubleshooting and Debugging: Investigate and resolve complex product issues, including snapshot failures, backup tuning, storage configurations, and workflow debugging across hybrid environments. Use diagnostic tools and logs to identify root causes, collaborating with QA and support teams for permanent resolution. Continuous Improvement: Stay current with storage industry trends (RPO/RTO optimization, cloud tiering, snapshot orchestration) and advancements in Java frameworks, database technologies, and resilient software design. Contribute to automation initiatives, CI/CD pipeline improvements, and telemetry enhancements for product observability. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Bachelor’s or Master’s in Computer Science, Software Engineering, or related discipline. 10+ years in software development for enterprise products, with recent focus on storage, backup, or data protection systems. Strong experience with Java (Spring Boot, Hibernate, JPA), RESTful API development, and distributed system design. Exposure to storage systems (IBM Storage Virtualize, Dell PowerMax, NetApp ONTAP, Pure FlashArray, Tape Libraries) and associated protocols and management workflows. Familiarity with snapshot management, backup/restore job orchestration, SLA policy configurations, and DR workflows. Experience with PostgreSQL, MySQL, or MongoDB. Familiarity with Docker/Kubernetes/OpenShift, and cloud platforms like AWS or Azure for hybrid storage workflows. Strong debugging skills, problem analysis, and performance tuning in storage-heavy applications. Excellent collaboration and communication skills in cross-functional teams. Preferred technical and professional experience Experience with copy data management platforms (IBM SCDM or similar). Exposure to Design Thinking, UI/UX concepts for storage management interfaces. Understanding of containerized workloads and microservices architecture in the context of storage workflows. Knowledge of RPO/RTO trade-offs, safeguarded copies, and tiering strategies for storage and backup.
Posted 1 month ago
10.0 - 15.0 years
6 - 10 Lacs
Pune
Work from Office
We are seeking a highly skilled Senior Engineer with over 10 years of experience in software product development, support, and design, with a strong background in enterprise storage systems and backup solutions. The ideal candidate will combine expertise in Java stack development with practical exposure to storage arrays, snapshot management, backup workflows, and disaster recovery concepts. Key Responsibilities: Software Development and Maintenance: Lead the design and implementation of software components for storage, backup, and copy data management space, ensuring high quality, adherence to best practices, and alignment with architectural guidelines. Participate in design and code reviews with a focus on scalability, performance, and reliability for storage-centric workflows. Product Support and Collaboration: Provide technical guidance to customers and internal teams for SCDM product deployments, addressing storage integration issues across platforms (Flash, Dell etc). Functional knowledge of Databases like Oracle, SAP HANA will be a plus. Troubleshooting and Debugging: Investigate and resolve complex product issues, including snapshot failures, backup tuning, storage configurations, and workflow debugging across hybrid environments. Use diagnostic tools and logs to identify root causes, collaborating with QA and support teams for permanent resolution. Continuous Improvement: Stay current with storage industry trends (RPO/RTO optimization, cloud tiering, snapshot orchestration) and advancements in Java frameworks, database technologies, and resilient software design. Contribute to automation initiatives, CI/CD pipeline improvements, and telemetry enhancements for product observability. Required education Bachelor's Degree Preferred education Master's Degree Required technical and professional expertise Bachelor’s or Master’s in Computer Science, Software Engineering, or related discipline. 10+ years in software development for enterprise products, with recent focus on storage, backup, or data protection systems. Strong experience with Java (Spring Boot, Hibernate, JPA), RESTful API development, and distributed system design. Exposure to storage systems (IBM Storage Virtualize, Dell PowerMax, NetApp ONTAP, Pure FlashArray, Tape Libraries) and associated protocols and management workflows. Familiarity with snapshot management, backup/restore job orchestration, SLA policy configurations, and DR workflows. Experience with PostgreSQL, MySQL, or MongoDB. Familiarity with Docker/Kubernetes/OpenShift, and cloud platforms like AWS or Azure for hybrid storage workflows. Strong debugging skills, problem analysis, and performance tuning in storage-heavy applications. Excellent collaboration and communication skills in cross-functional teams. Preferred technical and professional experience Bachelor’s or Master’s in Computer Science, Software Engineering, or related discipline. 10+ years in software development for enterprise products, with recent focus on storage, backup, or data protection systems. Strong experience with Java (Spring Boot, Hibernate, JPA), RESTful API development, and distributed system design. Exposure to storage systems (IBM Storage Virtualize, Dell PowerMax, NetApp ONTAP, Pure FlashArray, Tape Libraries) and associated protocols and management workflows. Familiarity with snapshot management, backup/restore job orchestration, SLA policy configurations, and DR workflows. Experience with PostgreSQL, MySQL, or MongoDB. Familiarity with Docker/Kubernetes/OpenShift, and cloud platforms like AWS or Azure for hybrid storage workflows. Strong debugging skills, problem analysis, and performance tuning in storage-heavy applications. Excellent collaboration and communication skills in cross-functional teams.
Posted 1 month ago
0.0 - 3.0 years
1 - 2 Lacs
Mumbai
Work from Office
About The Role : " Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan LAP/Personal Loan). "Address all Service Request Complaints and ensure all requests/complaints are closed within TAT "Digital Adoption for all Retail Asset Clients "Achieve Cross sell Targets set as per KRA"s "Quality of Service Request and Resolution as given to customers. Job requirements"Some experience in Customer Service would be an added advantage "Believes in team work "Taking ownership of customer issues and taking them to end to end resolution "Apply best practices and focus on areas of improvement "Focused towards achievement of own KRAs "Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "Proficiency in WORD and EXCEL/PPT preferred Eligibility"Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "Applications can be made for roles in same level or one level above.
Posted 1 month ago
0.0 - 3.0 years
1 - 2 Lacs
Panipat
Work from Office
About The Role : " Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan LAP/Personal Loan)."Address all Service RequestComplaints and ensure all requests/complaints are closed within TAT"Digital Adoption for all Retail Asset Clients"Achieve Cross sell Targets set as per KRA"s"Quality of Service Request and Resolution as given to customers. Job requirements: "Some experience in Customer Service would be an added advantage"Believes in team work"Taking ownership of customer issues and taking them to end to end resolution"Apply best practices and focus on areas of improvement"Focused towards achievement of own KRAs"Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "Proficiency in WORD and EXCEL/PPT preferredEligibility:"Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role."Applications can be made for roles in same level or one level above.
Posted 1 month ago
1.0 - 6.0 years
2 - 3 Lacs
Mumbai
Work from Office
JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve
Posted 1 month ago
0.0 - 4.0 years
5 - 9 Lacs
Vadodara
Remote
An Application Engineer designs, develops, and tests software applications, often working directly with clients to understand their needs and provide customized solutions.
Posted 1 month ago
1.0 - 6.0 years
2 - 3 Lacs
Mumbai
Work from Office
About The Role JDPRM- HHDevelops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.
Posted 1 month ago
1.0 - 5.0 years
1 - 5 Lacs
Pune
Work from Office
About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan LAP/Personal Loan). Address Service RequestComplaints including those created by channel partners (Branches Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight. Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed Review Team"s Performance each Month and provide feedbacks and support team to achieve their respective KRA"s. Ensure adequate training and certifications are completed for each staff member Ensuring Team Strength in Place Drive Cross sell and focussed on revenue generation Others Believes in team work and identify and utilizes each team member"s strength and knowledge for achievement of short and long term organization goals Apply best practices and focus on areas of improvement Focussed towards achievement of teams and own KRAs Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time
Posted 1 month ago
1.0 - 6.0 years
2 - 3 Lacs
Kolkata
Work from Office
About The Role JDPRM- HHDevelops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.
Posted 1 month ago
1.0 - 6.0 years
2 - 3 Lacs
Surat
Work from Office
About The Role JDPRM- HHDevelops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.
Posted 1 month ago
8.0 - 10.0 years
19 - 25 Lacs
Bengaluru
Work from Office
Oracle Inventory: QA Key Responsibilities: We are seeking a skilled professional to manage our Supporting Oracle Inventory, Receiving, Receipt Accounting, Inventory Visibility in Oracle. Provide L1 support for organization and Location Configuration Mange Oracle Receiving and recipient accounting issues Deliver Month-end/Quarter-End support services Triage and prioritize incoming oracle inventory management tickets Perform initial assessment of reported system issues Route complex problems to appropriate support team and on-calls Troubleshoot and resolve Oracle inventory issues or route to appropriate teams Document solutions and knowledge base articles Monitor tickets queues and ensure SLA compliance Support critical period-end processing activities Ensure inventory visibility and accuracy within Oracle systems Implement best practices for inventory management within Oracle Requirements: 5+ experience of Oracle inventory management modules Understanding of receiving and recipient accounting processes Experience with organization and location configuration in Oracle 5+yrs of relevant exp on Support or implementation projects. Manual Testing experience & have written test cases. Good Communication for an Individual contributor role. Familiarity with month-end and quarter-end procedure Strong problem analysis and prioritization skills Experience with ticketing system and incident management Excellent communication and documentation skills Ability to work effectively under pressure during critical business periods Experience: Qualifications: Experience with Oracle ERP systems Background in technical support or service desk environments Understanding of inventory management concepts Customer service orientation Strong analytics and troubleshooting skills Mandatory Skills: Oracle SCM Order Management Cloud. Experience:8-10 Years.
Posted 1 month ago
2.0 - 6.0 years
0 Lacs
telangana
On-site
As an Operations Processing Agent in the Processing Team at Travelstart, your main responsibility will be to assist clients by providing solutions to various travel-related queries and issues. You will strive for first-contact resolution and handle client interactions through multiple contact channels. Additionally, you will process bookings, ensure high-quality service delivery, and maintain strong relationships with suppliers to deliver excellent customer service. Your key responsibilities will include addressing client inquiries within the defined Service Level Agreement (SLA), resolving issues with options that meet client needs, and delivering exceptional service to uphold Travelstart's quality standards. You will also be expected to meet Quality Assurance scorecard targets, adhere to airline fare rules, update bookings accurately, manage ticket reissues, and provide correct quotations. Minimizing errors by following airline rules and internal standards to avoid ADM issues will be crucial in this role, along with being prepared to perform additional tasks as needed within Operations. To qualify for this role, you should have at least 2 years of experience in the Travel Industry, customer service expertise across all contact channels, proficiency in Amadeus or another Global Distribution System (GDS), and a deep understanding of Travelstart's products, policies, and back-office systems. Knowledge of ticketing processes, Amadeus expertise including fare rule understanding, and experience in implementing new processes within the travel industry will be beneficial. Proficiency in software such as MS Word, MS Excel, MS Outlook, MS PowerPoint, and GSuite, along with excellent verbal and written communication skills, is essential. Functional competency requirements for this role include data and trend analysis, procedural adherence, problem analysis, accuracy, knowledge of Travel Industry Best Practices, and proficiency in MS Office and GSuite. Behavioral competencies such as leadership skills, time management, self-motivation, attention to detail, urgency, diligence, honesty, decision-making ability, team collaboration, motivation, strong communication skills, proactivity, confidence, customer focus, innovation, adaptability, and multitasking will also be important. This position is ideal for an individual who is customer-focused, detail-oriented, and possesses a solid background in travel services. If you are ready to deliver high-quality client support in a dynamic operations environment, this role could be a great fit for you.,
Posted 1 month ago
4.0 - 9.0 years
8 - 12 Lacs
Gandhinagar, Ahmedabad
Work from Office
Mandatory (Please do not apply if you do not fulfill any of the mandate requirements.) 1. Hands-on experience with Problem Management (only having knowledge doesn't work) 2. This is 100% on-site role based at Ahmedabad, Gujarat 3. This role have rotational shifts, including night shifts 4. We are looking for an immediate joiner or someone who can join within 15 days. Job Description: Role: Problem Management Administrator Work Location: Gift City, Gandhinagar Working Mode: 5 days Work from the office. Shift Timings: 24 x7 Flexible Rotational hours (Including Night Shift) Job Description: Position Overview: We are seeking a detail-oriented and proactive problem manager to join our IT department. The Problem Manager will be responsible for managing the Problem Management process, identifying root causes of incidents and recurring issues, and implementing preventive measures to minimize their impact on business operations. This role requires strong analytical skills, technical expertise, and the ability to collaborate effectively with cross-functional teams. Also support the Service Level Management practice. Key Responsibilities: Lead the problem management process, including identification, analysis, investigation, and resolution of root causes for incidents and recurring issues. Collaborate closely with incident managers, service desk teams, and other IT stakeholders to prioritize and resolve problems impacting service delivery and operational efficiency. Conduct root cause analysis (RCA) sessions to identify underlying causes of problems, document findings, and develop corrective and preventive actions (CAPAs). Manage problem records in the IT service management (ITSM) system, ensuring accurate documentation, categorization, prioritization, and timely resolution of problems. Implement and maintain problem management strategies, policies, and procedures aligned with ITIL best practices to drive continuous improvement and minimize the impact of incidents on business operations. Develop and analyze problem management metrics, KPIs, and reports to measure performance, identify trends, and track the effectiveness of problem management activities. Coordinate with Change Management, Release Management, and Configuration Management teams to ensure alignment and integration of problem management activities with other IT service management processes. Participate in major incident reviews, service reviews, and post-implementation reviews to identify lessons learned and implement improvements in problem management processes and procedures. Provide guidance and support to junior problem management staff, fostering a culture of continuous improvement and knowledge sharing within the team. Stay current with industry trends, best practices, and technologies related to problem management and IT service management. Requirements: Bachelor's degree in information technology, computer science, or a related field (or equivalent work experience). Proven experience (2+ years) in problem management or incident management roles within a corporate IT environment, with a strong understanding of IT service management principles and methodologies. Technical proficiency in conducting root cause analysis (RCA) and problem resolution across IT infrastructure, applications, and services. Experience with IT service management tools (e.g., ServiceNow, BMC Remedy) and familiarity with the ITIL framework. Strong analytical and problem-solving skills, with the ability to effectively prioritize and manage multiple problems and projects simultaneously. Excellent communication and interpersonal skills, with the ability to collaborate effectively at all organizational levels. ITIL Foundation certification or higher-level ITIL certifications preferred. Experience in managing problem management processes in a complex organizational environment.
Posted 1 month ago
1.0 - 4.0 years
3 - 7 Lacs
Noida, Chennai, Bengaluru
Work from Office
Role Objective: The accounts receivable follow-up team in a healthcare organization is responsible for looking after denied claims and reopening them to receive maximum reimbursement from the insurance companies.Essential Duties and ResponsibilitiesFollow up with the payer to check on claim status. Identify denial reason and work on resolution. Save claim from getting written off by timely following up. Should have sound knowledge of working on Billing scrubbers and making edits. Work on Contractual adjustments & write off projects. Should have good Cash collected/Resolution Rate. should have calling skills, probing skills and denials understanding. Work in all shifts on a rotational basis. No Planned leaves for next 6 months. Qualifications: Graduate in any discipline from a recognized educational institute. Good analytical skills and proficiency with MS Word, Excel, and PowerPoint. Good communication Skills (both written & verbal) Skill Set: Candidate should be good in Denial Management. Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials. Ability to interact positively with team members, peer group and seniors r1rcm.com Facebook Location - Chennai,Noida,Bengaluru,Gurugram
Posted 1 month ago
2.0 - 7.0 years
7 - 11 Lacs
Pune
Work from Office
Responsibility Diagnosing, troubleshooting and fixing production software issues Developing and owning monitoring solutions for production and non-production environments and applications Develop smaller complexity features / enhancements in existing stable system components Adapt installer, shell scripts and perl scripts and aggressively automate manual tasks through scripting. Provide feedback from customer users to the team. Maintain on-going record of problem analysis and resolution activity in an on-call tracking system. Desired Skills Good exposure to MySQL and writing SQL queries. Should be able to write and understand complex joins. Automation scriptingknowledge of scripting language ExPython, perl, shell script is required. Proven success in fast paced production support environment. Programming experience in any language (C++ / Java / RubyOnRails will be a plus). Good in problem solving and analytical skills. Demonstrated ability to communicate effectively in writing, ideally with a successful track record of responding to/resolving customer issues through written communication Excellent written and oral communications skills. Prior experience in e-commerce or web services domain will be a plus. Ability to effectively work with cross functional team. Possess ability to understand business problems and provide solutions/informations related to the business requirements. Exposure to Hadoop, Hive queries will be added advantage. Experience2+ Year PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news
Posted 1 month ago
1.0 - 3.0 years
7 - 11 Lacs
Hyderabad
Work from Office
Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Master of Business Administration,Master Of Technology,Master Of Science,Master Of Engineering Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Debugging , Incident / Problem Analysis, Root Cause Identification. You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Technical and Professional : We are looking for candidates with a minimum 3 years of experience in requirement analysis, solution designing, developing and customizing Oracle Billing and Revenue Management (BRM) applications, with experience in designing Collections and price plans (products, discounts, charge share etc.) Candidates should have experience any of the following modules - Collections Management, Pipeline Management, Subscription Management, Rating & Discounting, Billing & Invoicing, Payments & Account Receivable, General Ledger, Third Party Integration Experience in any of the following scripting languages - (Shell, Perl), C / C++, Java with XSLT expertise, PL/SQL is a must. Candidates with sound business knowledge of Telecom/ISP operations would be preferred. Preferred Skills: Technology-Oracle Industry Solutions-Billing & Revenue Management (BRM)
Posted 1 month ago
2.0 - 7.0 years
4 - 5 Lacs
Chennai
Work from Office
Job Title: Assistant / Deputy Engineer - Quality Job Description: We are hiring a Production Engineer Injection Molding to manage in-house manpower, analyze process rejections, and maintain quality compliance during shift operations. The ideal candidate should have a strong understanding of molding processes and inspection training. Key Responsibilities: Handle in-house manpower efficiently during the shift. Possess sound process knowledge of injection molding. Conduct rejection analysis and identify root causes using tool knowledge. Be aware of and address customer complaints . Train and evaluate inspectors to maintain quality standards. Conduct process capability studies for SC (Significant Characteristics) / CC (Critical Characteristics). Participate in internal and external audits and address queries during the shift. Must-Have Skills: Injection Molding Problem Analysis Preferred Knowledge: Rejection & Defect Analysis Inspector Training & Supervision SC/CC Study Audit Compliance
Posted 1 month ago
3.0 - 6.0 years
4 - 7 Lacs
Gurugram
Work from Office
C/C++ with embedded Exp:3-6 yrs( B1/B2) NP:Only short joiners Location:PAN India Skills: C++,Linux,Python (Mandate)- Key Skills- storage,microcontroller, flash, Exp in C/C++ with development exp in embedded system. C++, C+
Posted 1 month ago
5.0 - 8.0 years
4 - 7 Lacs
Hyderabad
Work from Office
PickBasic Looking for Strong Technical PM who managed AMS complex Integration projectsRole required to executed WSR and MSR with clientStrong communication skills able to work directly with customerExperience in managing Major incident calls Team Size 2 Tier 1 Application24/7 Support Mandatory Skills: PickBasic. Experience5-8 Years.
Posted 1 month ago
4.0 - 9.0 years
8 - 12 Lacs
Pune
Work from Office
Strong understanding of Application and Webservers architecture. Proficient in installation, upgrade, patch update, fix packs and domains creation. Proficient in Problem analysis, troubleshooting, performance tuning and problem-solving skills. Proficient in Dynatrace and Splunk tools up to Middleware administration. Analyze latest software releases, fix packs and address the security vulnerabilities. Proficient in driving the issue towards permanent solution. Proficient in certificate management on web/app servers. Good knowledge in Unix/Linux shell scripting. Ready to work 24X7 and ready to take on-call during weekends/holidays. Very Good communication skills
Posted 1 month ago
2.0 - 6.0 years
2 - 3 Lacs
Bengaluru
Work from Office
About T The role is the part of the monetization & Brand Solutions team. This team is responsible for delivering the advertising and monetization revenue for Myntra by providing various Brand solutions. Myntra Monetization is leading the league with innovative brand solutions and performance avenues for partner brands The function is responsible for getting advertising income from our Brand partners by designing appropriate marketing solutions for visibility & ROI on Myntra App, Website as well as Social handles. Roles and Responsibilities : To own & deliver monetization targets for your category To create a strong pipeline of Brands to pitch for Brand solutions and convert them at a healthy rate. Create and regularly update monetization pitch decks for your category & brands. To create a detailed media plan against the planned spend for every brand. To work with internal stakeholders including for end to end execution of monetization media plan including ad serving, reports etc. To create a monthly plan against your target and monitor these for actuals. Problem solve for any gaps in target vs plan. Proactive in identifying, raising and problem solving issues that might impact the plan numbers. Conducting monthly reviews with key brands to identify gaps and solve for future months To adhere to internal processes and keep the escalations to minimum Responsibilities : To meet monthly targets of generating monetization money from your category. To work together as a team for several initiatives and common projects. Building lasting relationships with accounts and ensuring we grow their business on Myntra platform Ensuring revenue has been accrued for all billed monetization activities and there is minimum loss Qualifications & Experience : MBA from Tier 1/2 College with overall work experience of 3-5 years. Experience in BD / Sales for a Digital company for at least 2 years is mandatory. Desired Skill Set Preferred to have experience in e-commerce industry. Strong display of Myntra values and ethos High level of interest in learning new things Strong interpersonal and communication skills Proactive and self-driven with great sense of ownership Go getter attitude Strong problem solving & Prioritization skills with an eye for detail Good in negotiation and persuasion Should have minimum 6 months career gap at present.
Posted 1 month ago
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