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7.0 - 11.0 years

0 Lacs

karnataka

On-site

You should have a strong understanding of purchasing workflows, supplier management, and account processes. Familiarity with tax regulations and subledger accounting procedures is required. Experience with Oracle inventory management modules for at least 7 years and proficiency in BI reporting tools for financial analytics is essential. You should be able to handle organization and location configuration in Oracle and have knowledge of month-end and quarter-end procedures. In this role, you will need to collaborate with cross-functional teams, have excellent problem-solving skills, and be able to work under pressure during critical business periods. Strong communication and documentation skills are necessary for effective performance. Understanding receiving and recipient accounting processes, as well as incident management through a ticketing system, is expected. Qualifications for this position include experience with Oracle ERP systems, a background in technical support or service desk environments, and a customer service orientation. Strong analytical and troubleshooting skills are crucial for success in this role. The competencies required for this position include client centricity, passion for results, execution excellence, collaborative working, learning agility, problem-solving, decision-making, and effective communication.,

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1.0 - 5.0 years

3 - 5 Lacs

Ahmedabad, Vastrapur, Near Mansi Cross Road

Work from Office

Are you a problem-solver with a passion for excellent customer service? Do you thrive in a fast-paced environment and enjoy clear written communication? If so, we want to hear from you!We are seeking a motivated and detail-oriented Customer Support Associate to join our growing team In this role, you will be the primary point of contact for customers reaching out via email, providing prompt and professional service to resolve their inquiries and ensure their satisfaction Responsibilities:Respond to a high volume of customer emails in a timely and efficient manner Thoroughly understand customer inquiries, identify root causes of issues, and provide accurate and helpful solutions Research and troubleshoot customer problems using internal knowledge bases and resources Collaborate with other departments to escalate complex issues and ensure customer needs are met Maintain clear and concise documentation of all customer interactions Continuously strive to improve customer satisfaction by exceeding expectations Draft clear, professional, and courteous email responses that effectively communicate with a diverse audience Adhere to company policies and procedures for handling customer information and resolving inquiries Location - Near Mansi Cross Road, Vastrapur, Ahmedabad, Gujarat

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1.0 - 4.0 years

7 - 11 Lacs

Chennai

Work from Office

Responsible for daily co-ordination & reporting to meet the project goals & expectations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcome. Responsibilities Proactively monitoring project progress Resolving issues and initiating appropriate corrective action Creating reports and project documentation Analysing databases, doing quantitative and qualitative research Regularly participates in important projects or activities as a full contributing team member.

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15.0 - 20.0 years

0 Lacs

pune, maharashtra

On-site

As an Expert Data Center Technologist with 15-20 years of experience, you will be responsible for possessing deep expertise in existing and emerging product portfolios. You will lead the deployment of new products, provide feedback to global teams, and ensure compliance with local laws. Your role will involve staying informed on competitor products, advising sales teams and customers, and promoting products through training and technical communications. You will establish and maintain procedures for lab management, equipment calibration, and stock control to ensure operational efficiency. Additionally, you will guide technical investigations, design experiments, and recommend solutions. Identifying growth opportunities through strategic analysis and supporting operations and supply chain with quality issues will be key aspects of your role. Collaborating with Global Supply Chain to localize products, developing core competencies in emerging technologies, and driving innovation through cross-functional collaboration will also be part of your responsibilities. You should preferably have experience in data centers, IT hardware, or related fields, with knowledge in lubricants or dielectric thermal management fluids being desirable. Demonstrated expertise in problem analysis, experimental design, and technology deployment is required, along with a proven track record in transforming ideas into practical solutions. Being well-connected within the industry and having established relationships across companies, institutes, and research networks are also important requisites for this role.,

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1.0 - 3.0 years

1 - 4 Lacs

Nashik

Work from Office

As a marketing intern you will play a crucial role in expanding DigiNotice's presence in Legal and Real estate sector. This position involves visiting advocates, courts and real estate companies throughout Maharashtra. Our main focus will be on building professional relationships and promoting our service. Requirements - Strong communication skills - Comfortable with frequent travel - Pro-active approach to field work Graduates (Including Final year undergraduates) (MBA preferred)

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0.0 - 3.0 years

0 - 0 Lacs

maharashtra

On-site

We are seeking customer-centric individuals with strong written English communication skills to join our growing customer service team at CeX. If you are passionate about ensuring customer satisfaction, we invite you to apply. Join us for an exciting career opportunity with excellent growth prospects and a vibrant social environment that aligns with our work hard, play hard philosophy. As a Junior Customer Care Associate, you will be responsible for providing prompt and accurate responses to customer inquiries via email and/or social media platforms. It will be essential to comprehend customer queries effectively and respond in accordance with our company policies. Collaboration with both internal and external departments to address customer concerns will be a key part of your role. Any potential issues should be escalated to line managers and stakeholders for resolution. The shift pattern for this role is rotational, including morning and afternoon shifts, with a requirement for one night shift (week) approximately every two months. Additionally, occasional travel to the UK will be necessary. Qualifications: - Location: Lower Parel, Mumbai - Experience: 0 - 3 years - CTC: 3 - 4.00 lac pa. Key Responsibilities: - Responding promptly and accurately to customer inquiries - Collaborating with various departments to resolve customer contacts - Maintaining knowledge of team processes and procedures - Escalating issues as needed Experience: - Customer service experience - Proficiency in written English - Strong analytical skills - Product knowledge is a plus Key Competencies: - Excellent communication skills - Customer-focused approach - Problem-solving abilities - Initiative and proactive mindset - Strong planning and organizational skills Freshers are also encouraged to apply for this position. Interested candidates can email their updated resume directly to nmattoo@webuy.com or contact us at 7738897811 for more information. Join us at CeX and be part of our dynamic customer service team.,

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

The ideal candidate for the position should be a self-motivated and multi-tasker, with a demonstrated ability to work well in a team setting. As part of the team at Centum T&S, you will be responsible for delivering assigned tasks with a focus on quality. Your role will involve interacting with cross-functional teams to resolve any issues that arise. Strong communication skills and leadership qualities are essential as you collaborate with global stakeholders and report to the Project Manager. Your responsibilities will include working on cutting-edge FPGA-based verification environments that encompass System Verilog (SV) and Universal Verification Methodology (UVM). You will need expertise in IP verification, testbench design, and debugging skills. Experience in working on complex test benches and models in UVM-System Verilog is crucial. Additionally, you will be involved in reviewing design changes from a verification complexity perspective, architecting verification IPs and environments, and optimizing verification flows. Analyzing simulation data to identify and resolve issues efficiently, developing and deploying methodologies within the team, and mentoring other team members will be part of your role. Collaboration with other FPGA engineering teams to ensure high-quality verification environments and RTL deliverables will be essential for success in this position. Key values for the role include a results-oriented approach, customer focus, timely delivery of high-quality work, and a positive attitude. Desirable characteristics include trust-building, adaptability to change, continuous learning, proactive behavior, and a joyful disposition. The ideal candidate should have experience in constrained-random verification, architecting functional verification environments, and developing scalable code using UVM. Strong scripting skills, software engineering expertise, knowledge of object-oriented programming, and proficiency in test bench development processes are required. Effective communication, teamwork, problem-solving skills, planning, and estimation abilities are also essential. Leadership and mentoring experience, familiarity with multiprocessing microarchitecture, bus protocols, and formal verification test benches are advantageous for this role. In summary, the successful candidate will be a proactive team player with a strong technical background, exceptional problem-solving skills, and a dedication to delivering high-quality results within the specified timelines.,

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1.0 - 3.0 years

1 - 5 Lacs

Gurugram

Work from Office

Skill required: Retirement Solutions - Customer Service Designation: Customer Service Associate Qualifications: Any Graduation Years of Experience: 1-3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do We are dealing with individual retirement of variable annuity and here we have work in policy transactions received from policy owners based on request we deal with policy admin services and death claims request. Also, both the teams handle phone calls on NIGO request with agent and customersRetirement solution is a comprehensive process to understand how much money you will need when you retire. Retirement solution also helps you identify the bestCustomer service refers to the assistance and support provided by a business or organization to its customers before, during, and after a purchase or use of a product or service. It involves addressing inquiries, resolving issues, and ensuring customer satisfaction to build and maintain positive relationships. What are we looking for 2.What are you looking forWe are looking for candidate with experience in Life-Annuity Claims and Policy admin services financial and non-fi transactions such as policy surrender, loan, withdrawal, and policy transfers Life , Annuity, Retirement Insurance ,claims experience and managed financial transactions Roles and Responsibilities: Candidates who will hire for above role will be responsible for 100% transaction role with same day processing tat and ~20-30% NIGO calls with client Candidate should have been flexible for 100%-night shift start from 8.30 PM and RTO during the training Qualification Any Graduation

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0.0 - 5.0 years

1 - 3 Lacs

Kolkata

Remote

Seeking an Industrial/Organizational Psychologist. Responsibilities include conducting organizational assessments Developing HR strategies Providing training Must have strong analytical skills and experience in change and HR strategies. Perks and benefits Certificate LOR (based on your performance)

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3.0 - 8.0 years

13 - 17 Lacs

Gurugram

Work from Office

Provides support to the Service Delivery Managers in our largest customer base ensuring fast and efficient response and resolution of customer requests. Working alongside teams of Service Delivery Managers the Service Delivery Associate proactively manage inbound customer requests and ensure that these are seen through to full resolution. This requires routing workstreams to the most appropriate team, responding directly to customers needs and action frequent clerical and commercial tasks on behalf of the Service Delivery group. Service Delivery Associates insure fast response to inbound customer requests, drive efficiency in service delivery tasks and processes, delivering a fanatical support experience. Service Delivery Associates are responsible for taking ownership of the customer requests with each of their customers and to serve as an interface between the customer and the Rackspace support infrastructure. They ensure that their customers technical, administration and specialist support needs are met. Key Accountabilities Monitor inbound customer ticket requests and route appropriately Respond directly to customer information requests for specific task responsibilities Monitor and progress open tickets within agreed time scales to ensure customer/internal response receipt Proactively take ownership and work tickets Identify common/recurring operational issues in support queues and support customer to resolution Identify areas in which ticket volumes could be reduced and managed more efficiently through process or management change Escalates support requests (phone/ticket) according to escalation procedures Manage support requests and co-ordinate Rackspace/Customer support teams to deliver within agreed timescales Responsible for adhering to company security policies and procedure as directed. Utilizing business knowledge, networks and commercial acumen to see tickets through to completion Key Performance Indicators Ticket workload completed Customer satisfaction. Based on NPS Ticket score Performance accuracy measures Strive towards a world class target of 80% for the Net Promoter Score including NPS-T scores Engagement of every customer within their customer base Ticket and workload management ROLE DIMENSIONS: Credit sign-off: None Team Profile: Service Delivery Recruitment: None Internal exposure: Support Engineers, Sales, Marketing Budgetary: Managing Travel and Customer Entertaining expenditure External exposure: Customers PERSON SPECIFICATION: Tenacious problem solver, will own issues until full resolution Excellent communication skills, both written and verbal with great attention to detail Strong rapport and relationship building skills with both internal departments and external customers Strong level of business awareness and commercial acumen with solid understanding of financial terminology Strong organizational, time management and prioritization skills Able to take a creative approach to situations and problem solving A minimum of 3 years' experience in a Service Delivery / Account Management role A minimum of 3 years' experience in the IT industry or holds a good understanding of Internet Technologies Understanding of IT industry working practices / methodologies ITIL foundation certification desirable but not essential POLICY COMPLIANCE: Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

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3.0 - 8.0 years

3 - 6 Lacs

Kotputli, Ajmer, Alwar

Work from Office

Responsible for collection & recovery from 60+/90+ NPA and / or handling of other stressed advances portfolios assigned (Including the Rollback, and Penal interest collection for the assigned geographical area for Vehicle/ Property loans ).

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7.0 - 12.0 years

16 - 30 Lacs

Hyderabad/Secunderabad

Work from Office

nGenue is a comprehensive all-in-one software solution for natural gas business. We are in search of experienced SQL Developers for our application development and business use. As an SQL Developer, you will develop MS-SQL queries and procedures, create custom reports, and modify ERP user forms to enhance organizational productivity. You will also be responsible for designing databases and ensuring their stability, reliability, and performance. Roles and Responsibilities Proficiency with MS-SQL and its variation among popular databases. Understand business requirements and translate them into technical specifications. Create and maintain database objects, such as tables, indexes, and views, ensuring data integrity and security. Hands on experience in creating Stored Procedures, Functions, Cursors and Debugging Skills . Proficient at optimizing large complicated SQL statements . Participate in code reviews and ensure high-quality SQL code. Knowledge of best practices when dealing with relational databases. Understanding of code versioning tools such as {Git / Mercurial / SVN}. Design custom reports using SSRS . Desired Candidate Profile Proven experience with 7+ years as an MS-SQL Developer. Strong Analytical and Problem-solving skills. Proficiency in writing complex SQL queries and performance tuning . Experience with SQL Server or other relational database management systems. Ability to work independently and handle multiple tasks simultaneously. Proficient in English. Motivated to learn new technologies and functional areas.

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

As a Principal Service/Product Offer Management Specialist at NTT DATA, you will play a crucial role in managing the lifecycle of a product or service. Your expertise in the product/service domain will be instrumental in crafting technical solutions that meet client requirements and position the company's offerings effectively in the market. By staying informed about industry trends, regulatory requirements, and shareholder expectations, you will provide valuable insights to drive business success and ensure compliance. Your responsibilities will include collaborating with various teams to develop solutions, achieving product sales targets, delivering product training, and supporting internal and external stakeholders. You will analyze market data, evaluate competitor offerings, and contribute to product design and development. Your role will also involve maintaining product specifications, identifying opportunities for enhancements, and participating in the product development life cycle. To excel in this position, you should possess extensive knowledge of market segments, product lifecycles, and technology solutions. Financial acumen, strategic thinking, problem-solving skills, and effective communication abilities are essential for success. You are expected to have a strong understanding of the organization's transformation initiatives and technological landscape, along with critical thinking abilities. The ideal candidate for this role should hold a Bachelor's degree in Information Technology, Computer Science, Business, or a related field. Relevant certifications such as Scaled Agile and ITIL would be advantageous. You should have significant experience in a similar role, preferably within a global technology services organization, and a proven track record of managing new product implementations in the technology industry. This position offers on-site working opportunities and is open to candidates who value diversity and inclusion. NTT DATA is an Equal Opportunity Employer committed to creating a supportive workplace where employees can grow, belong, and thrive.,

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8.0 - 12.0 years

0 Lacs

karnataka

On-site

Join a company that is pushing the boundaries of what is possible. NTT DATA is renowned for its technical excellence, leading innovations, and making a difference to clients and society. The workplace at NTT DATA embraces diversity and inclusion, providing a space where you can grow, belong, and thrive. As the Principal Service/Product Offer Management Specialist at NTT DATA, you will be a highly skilled subject matter expert responsible for managing the lifecycle of a product or service. Your role involves bringing deep knowledge of a product or service to craft technical solutions that support clients while ensuring that these solutions meet client requirements and align with the organization's goals. Your key responsibilities will include engaging with various technical experts to ensure that crafted solutions meet client needs, achieving sales targets, providing product training to staff, influencing the sales team, analyzing product data to establish trends, facilitating knowledge conversion into new products, researching competitor offerings and market trends, pricing strategies, product design, drafting product specifications, evaluating market trends, and recommending product enhancements. To excel in this role, you will need extended knowledge of market segments, product lifecycles, technology solutions, product management disciplines and tools, financial awareness, commercial acumen, strategic thinking skills, problem analysis capabilities, excellent communication skills, understanding of organizational transformation, technology related to product areas, critical thinking ability, and more. Academically, a Bachelor's degree or equivalent in Information Technology, Computer Science, Business, or related field is required, along with relevant certifications such as Scaled Agile and ITIL. The ideal candidate will have extended experience in a similar position within a global technology services organization and the technology industry, with a track record of managing new product implementations. NTT DATA, a $30+ billion global innovator of business and technology services, is committed to helping clients innovate, optimize, and transform for long-term success. The company invests significantly in research and development, with services including business and technology consulting, data and artificial intelligence, industry solutions, application development, infrastructure management, and more. NTT DATA is an Equal Opportunity Employer and part of the NTT Group headquartered in Tokyo.,

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10.0 - 14.0 years

0 Lacs

chennai, tamil nadu

On-site

The Mainframe Systems Programmer provides support for ongoing projects involving the installation, testing, and implementation of new operating systems and other system software. Additionally, they are responsible for the maintenance and debugging of systems software, as well as coordinating the IOGEN work for new MF hardware. The role also includes researching and evaluating new software and hardware products, assisting team members with technical questions, and resolving problems. The Mainframe Systems Programmer is tasked with monitoring and tuning systems software, utilizing functional knowledge of z/OS components and in-depth understanding of support products like tape management, scheduling, security, and monitoring systems. Duties and Responsibilities: - Provides proven, formal mentorship consistently - Takes ownership of high complexity assignments - Owns moderate complexity assignments (1 or more) - Provides oversight/review for low complexity assignments - Leads self and others regularly, established as Product Subject Matter Expert or specialist - Understands how the big picture aligns with Ensono's overall strategy - Offers thought leadership within GTS - Offers Technical Architect storage support for HW and SW Software solutions - Utilizes strong communication skills to engage in client meetings and new business deals - Collaborates directly with Hardware and Software vendors on new solutions - Reviews and analyzes current client software and requirements to determine cost-effective and standard software solutions for business proposals - Enhances the performance of others through mentoring and guidance - Designs automated monitoring techniques for problem identification and prevention - Provides and documents problem analysis, resolution, and prevention, designing procedures and best practice techniques Supervisory Responsibilities: This position does not have direct reports but may mentor less experienced associates in the role. Recruiting Information: Specific hiring needs may vary by location, industry, client, internal department, and other business-related factors. The qualifications section offers examples that may guide the required and preferred skills sections of recruiting requisitions and job postings. Qualifications: Required: - Ten years of hands-on/industry experience Preferred: - Ability to perform the skill set of a Mainframe System Programmer - Ability to perform complex ISV installations - Ability to lead complex projects - Ability to mentor and demonstrate leadership qualities Travel %: To be determined by field. Needed to create job code and for the Department of Labor. Note: Any reference to years of experience should be disregarded in the UK.,

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2.0 - 7.0 years

0 - 0 Lacs

bangalore, chennai, kurnool

On-site

Hiring For Banking : Operations Analyst Job Description : We are looking for an operations analyst to evaluate our company's operations and make recommendations to improve operational efficiency. The operations analyst will be responsible for developing and implementing changes and new procedures based on the thorough review and analysis of our current policies, resources, operations, processes, and procedures. To be successful as an operations analyst you should be able to analyze complex data sets, identify shortcomings or opportunities, and work with entry-level management and employees to implement changes. An outstanding operations analyst should be able to advise staff on all levels and develop new processes and workflows to enhance operations. Operations Analyst Responsibilities: Identifying operational requirements and opportunities for improvement. Gathering information by observing workflows, reading company reports, conducting employee interviews, etc. Determining appropriate methods to analyze operations, relevant information, and data. Documenting findings, preparing reports, and making recommendations. Developing new processes and procedures to enhance operations. Working with managers and employees to implement changes. Training employees to use new systems or follow new processes. Determining the effectiveness of new processes. Establishing and maintaining quality standards. Ensuring compliance with regulatory standards.

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3.0 - 6.0 years

7 - 12 Lacs

Bengaluru

Work from Office

Must have Production support and devops experience in Corporate Investment or Retail Banking domain, Unix, Shell scripting , SQL, PL/SQL, tools of use in typical production support environment, ITIL processes - Good experience on Agile practices - Devops tools knowledge Key responsibilities and accountability 1. Quality service and support : - Ensure a high availability to support and advice our users. - Management of production issues and requests. - Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity. - Ensure support coverage for users in accordance with service coverage agreed on the perimeter. - Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users. - Ensure an accurate and complete tracking of the activity. - Perform daily checks and apply recovery and troubleshooting procedures strictly. - Ensure an accurate and clear communication to users and partners. 2. Coordination and communication : - Escalate issues and other topics to the right team when needed. - Maintain a good collaboration with worldwide PRD teams and partners (DEV, GTS). - Update and Share production information with the other team members (especially during follow-up meeting like white board, PRD/DEV/GTS). - Ensure a good follow-up and understanding of the new features and functionalities. 3. Summarize and convey the key messages to the stake holders when need arises. Environment: Typical Production Support Environment of Major European Investment Bank - 24 5 Support. - Should be working in Night shift - Weekend activities (Infra User Support) should be performed on rotation - participation in DR Activities Profile required - Good experience on Agile practices - Devops tools knowledge - Ensure a high availability to support and advice our users. - Management of production issues and requests. - Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity - Ensure coverage for users in accordance with service coverage agreed on the perimeter - Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users. - Ensure an accurate and complete tracking of the activity. - Ensure an accurate and clear communication to users and partners. - Escalate issues and other topics to the right team when needed. - Ensure a good follow-up and understanding of the new features and functionalities.

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2.0 - 6.0 years

7 - 11 Lacs

Bengaluru

Work from Office

Must have Production support and devops experience in Corporate Investment or Retail Banking domain, Unix, Shell scripting , SQL, PL/SQL, tools of use in typical production support environment, ITIL processes - Good experience on Agile practices - Devops tools knowledge Key responsibilities and accountability 1. Quality service and support : - Ensure a high availability to support and advice our users. - Management of production issues and requests. - Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity. - Ensure support coverage for users in accordance with service coverage agreed on the perimeter. - Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users. - Ensure an accurate and complete tracking of the activity. - Perform daily checks and apply recovery and troubleshooting procedures strictly. - Ensure an accurate and clear communication to users and partners. 2. Coordination and communication : - Escalate issues and other topics to the right team when needed. - Maintain a good collaboration with worldwide PRD teams and partners (DEV, GTS). - Update and Share production information with the other team members (especially during follow-up meeting like white board, PRD/DEV/GTS). - Ensure a good follow-up and understanding of the new features and functionalities. 3. Summarize and convey the key messages to the stake holders when need arises. Environment: Typical Production Support Environment of Major European Investment Bank - 24 5 Support. - Should be working in Night shift - Weekend activities (Infra User Support) should be performed on rotation - participation in DR Activities Profile required - Good experience on Agile practices - Devops tools knowledge - Ensure a high availability to support and advice our users. - Management of production issues and requests. - Acknowledgment of the incoming cases, ensure the right qualification, prioritization and resolution reactivity - Ensure coverage for users in accordance with service coverage agreed on the perimeter - Analyze and identify the recurrent root causes and patterns and propose permanents fixes, enhancements or training plans for users. - Ensure an accurate and complete tracking of the activity. - Ensure an accurate and clear communication to users and partners. - Escalate issues and other topics to the right team when needed. - Ensure a good follow-up and understanding of the new features and functionalities.

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1.0 - 3.0 years

8 - 12 Lacs

Howrah

Work from Office

Key Objective of the Job: Coordination with all departments to ensure smooth movement of files right from Log-in to Disbursals. Key Deliverables: To coordinate and help in generating SAGE/RSPM/Dedupe etc.Coordinate with Ops/Credit/RCU dept. for smooth movement of files right from LOGINS/RO/ DISBURSAL/ BOOKING etc. To coordinate with Cashier/Accts and interact with walk-in customers for generating New CV business.1st EMI and 30+ Education Qualification:Graduate

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0.0 - 3.0 years

3 - 4 Lacs

Gurugram

Work from Office

Role & responsibilities Customer Interaction: Handle inbound and outbound customer calls, emails, and chat inquiries in a professional and courteous manner. Respond to customer queries and complaints in a timely and accurate manner. Provide information about products and services, including pricing, availability, and features. Issue Resolution: Identify and troubleshoot customer issues, providing appropriate solutions. Escalate complex issues to senior support or relevant departments when necessary. Follow up on unresolved issues to ensure complete customer satisfaction. Process Improvement: Suggest improvements to current processes to enhance customer service efficiency and effectiveness. Participate in training sessions to stay updated on product knowledge and customer service best practices. Performance Metrics: Meet or exceed key performance indicators (KPIs) related to response time, resolution time, and customer satisfaction scores. Continuously monitor personal performance metrics and seek opportunities for improvement.

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2.0 - 5.0 years

5 - 9 Lacs

Bengaluru

Work from Office

For Engineering Executive What this job involves 1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software. Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders. Timely communication to stakeholders for the incidents nearing closure SLA. Prepare and share open incident status to stakeholders n monthly basis. 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool. Receiving and logging complaints containing complete details of the requests. Assign each request with appropriate service level hierarchy to determine the nature of issues, and to dispatch them to the appropriate department Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting manager in conducting analyses is also within your scope. Prepare/contribute to the monthly management report for our clients. Working side-by-side with both engineering and facilities departments in handling our operational procedures. Collaborative mind-set 3. Remote Monitoring System: Remotely monitor the mail and voice alarms for critical systems. Monitor the Iconic alarms/faults for remote locations. Escalate potential alarms/faults to the stakeholders as per the SLA. Record the alarms/faults on shift basis. Compile the alarms/faults record and share it to the stakeholders on monthly basis. 4. Work Permits: Prepare and share the weekday/weekend work report as per the SLA timelines. Record the permit status communication. Prepare and share the weekday/weekend end of work report as per the SLA timelines. Compile all weekday and weekends report on monthly basis and share it to the stakeholders. 5. Reports: Prepare duty logs and sharing it to internal team at end of shift. Prepare histogram and share it to internal team and clients on weekly basis. Prepare daily reports on Iconic alarms/faults and share it to stakeholders on daily basis. Prepare weekly incident report and share it managers on weekly basis. Prepare monthly management reports and share it to stakeholders on monthly basis. Prepare adhoc reports and share it to the stakeholder. Putting best practices in place, Teamwork should also be one of your strongest points, as youll work with a team to ensure that all performance targets set out in the KRA are being met. Sound like you To apply, you need to be: Knowledge for using technology tools in delivering day-to-day tasks. Excellent Organization, Time Management & prioritizing skills. Good communicator. Fluent spoken and written English language. Can communicate with colleagues, clients and vendors. Collaborative mind set: We believe that collaboration plays a central role in achieving success, demonstrate flexibility in working with a team, you must possess a customer centric focus and superior organizational skills to manage daily activities effectively.

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0.0 - 5.0 years

2 - 5 Lacs

Thane

Work from Office

Role & responsibilities 1) Understanding Customer Requirements. 2) Communicate effectively with customers to gather detailed technical requirements. 3) Solution Recommendation: 4) Suggest suitable instruments or systems that meet the customer's application needs and confirm their suitability. 5) Quotation Preparation. 6) Generate accurate techno-commercial quotations using our ERP system. 7) Techno-Commercial Discussions. 8) Conduct discussions to clarify technical doubts and handle commercial negotiations for finalizing orders. This role is more technical in nature, requiring strong problem-solving and communication skills. Preferred candidate profile Experienced Candidates with experience in the field of industrial instrumentation, automation, or process control systems will be preferred. Freshers with strong technical aptitude and interest in business development are also welcome to apply.

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3.0 - 7.0 years

0 Lacs

karnataka

On-site

The role involves chip level troubleshooting and circuit tracing in laptop and desktop motherboards, as well as troubleshooting and final testing of electronics and measuring instruments. You will be responsible for preparing troubleshoot guides for laptop and desktop motherboards using schematics, repairing motherboards at L2 and L3 levels, and performing chip level repairing for notebook motherboards for AMC. Additionally, you will be expected to conduct BGA chip repairing and replacement, identify, analyze, and troubleshoot issues, as well as perform signal tracing and schematic reading. Advanced rework skills for PTH and SMD components according to IPC7711 STD will be required, along with component identification and handling, signal tracing using an oscilloscope, problem identification and analysis of motherboards, and debugging. Knowledge of IPC 7721-Repair is preferable. You must possess chip level experience in laptops and desktop hardware, as well as good knowledge of laptops and computer hardware. The ability to troubleshoot desktop and laptop problems, repair faulty laptop parts, and demonstrate good social and communication skills with broad technical knowledge is essential. Strong analytical skills, time management, organization, a pragmatic attitude, proactiveness, initiative, a high sense of responsibility and dedication, stress management capabilities, and the ability to work in a constant state of alertness and safe manner are required. You should also be proficient in using various manual and power tools, have a proven track record of meeting timelines, stay updated with the latest advancements in hardware and software, organize and prioritize tasks, and be a self-starter with attention to detail and accuracy. Collaboration skills, the ability to work well both independently and in a team, are key for success in this role. Minimum qualifications include a Bachelor's degree in computer science, information technology, or a related field, with CompTIA A+ accreditation preferred. A minimum of 3 years of experience as a computer technician or in a similar role is required. The location for this position will be at Jigani, Bengaluru, Karnataka. This is a full-time, permanent position that requires in-person work.,

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1.0 - 5.0 years

0 Lacs

meerut, uttar pradesh

On-site

As a Human Resource professional at our organization based in Meerut, you will be responsible for various key functions related to HR management. With 1-2 years of experience in Human Resources and holding an MBA degree, you will have the opportunity to contribute to our team. Your primary responsibilities will include planning and managing the recruitment and selection of staff, conducting new employee orientation, identifying and managing training and development needs, developing and implementing HR policies and procedures, administering compensation and benefits, implementing performance management systems, handling employee complaints and grievances, administering employee discipline processes, reviewing and updating employee rules and regulations, maintaining HR information systems, coordinating employee safety, welfare, and wellness, and more. The ideal candidate for this role will possess a degree in human resources management, business administration, or equivalent, along with generalist HR experience. Knowledge of HR management principles and practices is essential for success in this position. Key competencies required for this role include strong organizing and planning skills, problem analysis and problem-solving abilities, judgment skills, excellent communication skills, must have presentation skills, and integrity. If you are a dedicated and experienced HR professional looking to take on a challenging role in a dynamic work environment, we encourage you to apply. Salary is negotiable for the right candidate.,

Posted 3 weeks ago

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5.0 - 9.0 years

0 Lacs

karnataka

On-site

This role is a global position that supports the Internal Controls and SOX Compliance Sr. Director in scoping, designing, and supporting IT related controls. You will play a key role in Herbalife's integrated internal control environment. You must possess a strong understanding of scoping and designing controls, including knowledge of COBIT, COSO, and NIST frameworks. Effective communication and collaboration skills with stakeholders across the business are essential. Your responsibilities include assisting in the annual enterprise IT risk assessment, documenting IT SOX narratives, designing IT application controls, supporting the SOX testing plan, evaluating deficiencies, and identifying compensating controls. You will work with control owners to improve processes, address internal control issues, and identify opportunities for control optimization. Providing advice on internal controls, including SOX and cybersecurity, is also part of your role. Required skills include a solid grasp of SOX testing methodologies, risk assessment practices, Oracle experience, and knowledge of COBIT, COSO, and NIST frameworks. You should be able to work effectively in cross-functional teams, analyze problems, communicate effectively, and prioritize tasks with minimal supervision. Proficiency in Excel, Word, PowerPoint, and Visio is necessary. Experience in SOX, internal or external audit, project management, and analysis is required, preferably in a Big 4 Accounting or publicly traded company setting. A Bachelor's Degree in Information Systems, Accounting, Finance, or equivalent, along with a CISA certification, is necessary for this role.,

Posted 3 weeks ago

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