214 Problem Analysis Jobs - Page 6

Job Retail Sales Officer We are currently seeking a highly motivated and experienced Retail Sales Officer to join our team. As a Retail Sales Officer, you will be responsible for driving sales and providing excellent customer service in our retail store. Responsibilities: - Greet and assist customers in a professional and friendly manner - Understand customer needs and recommend suitable products or services - Maintain a clean and organized sales floor - Process customer transactions accurately and efficiently - Meet and exceed sales targets on a regular basis - Build and maintain strong customer relationships - Stay up-to-date with product knowledge and industry trends - Collaborate with team members to achieve sales goals - Handle customer complaints or concerns in a timely and satisfactory manner : - Proven experience in retail sales, preferably in a similar role - Excellent communication and interpersonal skills - Strong customer service orientation - Ability to work in a fast-paced and dynamic environment - Knowledge of sales techniques and product knowledge - Basic computer skills and familiarity with point-of-sale systems - Ability to work flexible hours, including weekends and holidays - High school diploma or equivalent; additional education or certification is a plus This is a permanent position with opportunities for growth and advancement within our company. If you are a dedicated and results-driven individual with a passion for sales, we would love to hear from you. Apply now to join our team as a Retail Sales Officer.

1. Incident Management: Handle incidents/work orders for critical systems within SLA on a global scale through incident management software. Ensure timely updates and follow ups within SLA. Ensure timely escalations and notification/communication reaches the stakeholders properly. Prepare Post incident report with detailed root cause for business affected incidents and share it to stakeholders. Timely communication to stakeholders for the incidents nearing closure SLA. Prepare and share open incident status to stakeholders n monthly basis. 2. Facilities Helpdesk: Handle facilities service requests on a global scale through D365 /CFS tool. Receiving and logging complaints containing complete details of the requests. Assign each request with appropriate service level hierarchy to determine the nature of issues, and to dispatch them to the appropriate department Follow up on the progress of each request by coordinating with respective assignees and monitoring their response time. Keep tabs on feedback and communicate with the requestor to ensure the closure of the task. Prepare daily and weekly reports on call status, as well as monthly reports on recurring calls. Assisting manager in conducting analyses is also within your scope. Prepare/contribute to the monthly management report for our clients. Working side-by-side with both engineering and facilities departments in handling our operational procedures. Collaborative mind-set 3. Remote Monitoring System: Remotely monitor the mail and voice alarms for critical systems. Monitor the Iconic alarms/faults for remote locations. Escalate potential alarms/faults to the stakeholders as per the SLA. Record the alarms/faults on shift basis. Compile the alarms/faults record and share it to the stakeholders on monthly basis. 4. Work Permits: Prepare and share the weekday/weekend work report as per the SLA timelines. Record the permit status communication. Prepare and share the weekday/weekend end of work report as per the SLA timelines. Compile all weekday and weekends report on monthly basis and share it to the stakeholders. 5. Reports: Prepare duty logs and sharing it to internal team at end of shift. Prepare histogram and share it to internal team and clients on weekly basis. Prepare daily reports on Iconic alarms/faults and share it to stakeholders on daily basis. Prepare weekly incident report and share it managers on weekly basis. Prepare monthly management reports and share it to stakeholders on monthly basis. Prepare adhoc reports and share it to the stakeholder. Putting best practices in place, Teamwork should also be one of your strongest points, as youll work with a team to ensure that all performance targets set out in the KRA are being met. Sound like you To apply, you need to be: Knowledge for using technology tools in delivering day-to-day tasks. Excellent Organization, Time Management & prioritizing skills. Good communicator. Fluent spoken and written English language. Can communicate with colleagues, clients and vendors.

Manage fast paced real time client communications. Using CRM software to maintain accurate Property records. Manage effective team communication. Creating property performance reports. Managing repair and maintenance work. Perks and benefits Perks are based on the yearly performance.

We are seeking a qualified Architect to join our architectural department as part of PMC Team. The PMC will oversee and manage architectural projects from conception through completion, ensuring that they are delivered on time, within budget, and to the required quality standards. This role requires, a basic understanding of architectural processes, and the ability to collaborate with various stakeholders, including clients, architects, engineers, and contractors. The PMC will be responsible for strategic planning, risk management, and effective communication throughout the project lifecycle. Key Responsibilities: Control project from start to finish to ensure high quality, innovative and functional design. Take the brief to identify clients’ needs and put together feasibility reports and design proposals. Develop ideas keeping in mind client’s needs, building’s usage, and environmental impact. Produce detailed blueprints and make any necessary corrections. Compile project specifications. Keep within budgets and timelines. Ensure that all work is carried out to specific standards, building codes, guidelines, and regulations. Make on site visits to check on project status and report on project. Cooperate and liaise with construction professionals. Follow architectural trends and advancements. Requirements and skills Proven working 5 to 7 years of experience as an Architect. Strong portfolio to prove artistic skills. Expert knowledge of building products, construction details and relevant rules, regulations, and quality standards Excellent drawing skills and familiarity with design software (Adobe Photoshop, SketchUp, 3d Studio VIZ or similar) Strong imagination and the ability to think and create in three dimensions. Visual awareness and an eye for detail. Communication and project management skills. BS degree in Architecture. Required immediate joiner.

hackajob is collaborating with Wipro to connect them with exceptional tech professionals for this role.. Title: Oracle Cloud Functional Consultant. City: Bengaluru. Country/Region: IN. Job Description. Required Skills & Qualifications:. 7+ experience with Oracle Fusion Applications, specifically in the procure to Pay domain. Strong understanding of purchasing workflows, supplier management, and account. payable processes. Experience configure payment templates and cash management system. Knowledge of international payment methods and banking specifications. Familiarity with tax regulations and withholding requirements. Experience with subledger accounting processes and period close procedures. Proficiency in BI reporting tools for financial analytics. Excellent problem-solving and technical implementation skills. Strong communication abilities to collaborate with cross-functional teams. Requirements. 7+ experience of Oracle inventory management modules. Understanding of receiving and recipient accounting processes. Experience with organization and location configuration in Oracle. Familiarity with month-end and quarter-end procedure. Strong problem analysis and prioritization skills. Experience with ticketing system and incident management. Excellent communication and documentation skills. Ability to work effectively under pressure during critical business periods. Qualifications. Experience with Oracle ERP systems. Background in technical support or service desk environments. Understanding of inventory management concepts. Customer service orientation. Strong analytics and troubleshooting skill. Do. Bridging the gap between project and support teams through techno-functional expertise. For a new business implementation project, drive the end to end process from business requirement management to integration & configuration and production deployment. Check the feasibility of the new change requirements and provide optimal solution to the client with clear timelines. Provide techno-functional solution support for all the new business implementations while building the entire system from the scratch. Support the solutioning team from architectural design, coding, testing and implementation. Understand the functional design as well as technical design and architecture to be implemented on the ERP system. Customize, extend, modify, localize or integrate to the existing product by virtue of coding, testing & production. Implement the business processes, requirements and the underlying ERP technology to translate them into ERP solutions. Write code as per the developmental standards to decide upon the implementation methodology. Provide product support and maintenance to the clients for a specific ERP solution and resolve the day to day queries/ technical problems which may arise. Create and deploy automation tools/ solutions to ensure process optimization and increase in efficiency. Sink between technical and functional requirements of the project and provide solutioning/ advise to the client or internal teams accordingly. Support on-site manager with the necessary details wrt any change and off-site support. Skill upgradation and competency building. Clear wipro exams and internal certifications from time to time to upgrade the skills. Attend trainings, seminars to sharpen the knowledge in functional/ technical domain. Write papers, articles, case studies and publish them on the intranet. Show more Show less

The Company:. DB Engineering & Consulting (DB E&C) is a part of the DB group, a world-leading global railway company with an extensive organization in Germany and projects around the world. Our company offers a technically sophisticated and customized infrastructure, mobility and transport solutions.. Our mission:. With our sustainable concepts, gained from our experience in project work for decades, we ensure the future success of economic regions, make important contributions to the protection of the environment and help shape the world of the future. We represent 180 years of rail experience and our infrastructure projects connect continents. We set the standard for transportation and modern mobility.. The Role:. We are seeking a SharePoint Developer. Professional experience as a Microsoft SharePoint Online developer.. You understand the Microsoft SharePoint Online architecture (e.g. Sites, Site Collections, Subsites, Libraries) as. well as about their functions and can edit them their restrictions programmatically.. Deep knowledge and practical experience in SharePoint Framework (SPFx), TypeScript, JavaScript (ES6+), ReactJS, REST APIs (SharePoint REST API, Microsoft Graph API), PnP JS Library,. HTML5 & CSS3 (Responsive Design), Node.js, Gulp, Yeoman, Webpack, Git (Version Control), PowerShell scripting (for SharePoint configuration and automation). Additional Skills (Good to have): Angular, Power Automate, Power BI. A solution-oriented, independent, quality-focused way of working as well as the ability to work in a team.. Fluent English (spoken and written).Ability to work in a team. Outstanding analytical and problem-solving skills Communication skills. Planning and organizational skills. Negotiation skills & Problem analysis. Customer service orientation. A qualification in the computer science field or related studies such as mathematics, engineering, physics, business informatics.. Show more Show less

This role is ideal for experienced professionals who thrive in fast-paced environments and are passionate about delivering exceptional service to business clients via live chat platforms. Please only whatsapp your CV and name on HR 8826673317 Required Candidate profile Strong written communication, problem-solving, and multitasking skills are essential. If you have a background in B2B support and enjoy pioneering new initiatives

Role & responsibilities 1. Familiar with QMS systems, Automotive specific IATF16949 requirements. 2. Competent to plan & execute 1st Party & 2nd party audits (System audits, Mfg. Process & product auditing skill). 3. Familiar with Customer QM processes. 4. Familiar with measurement techniques, Test methodologies & Interpretation of test data. 5. Familiar with Mfg. processes (Assembly, Molding, Casting, Painting, Platting, Powder coating, Fabrication, Sheet metal). 6. Familiar with Engineering Drawings / Specifications. 7. Familiar with national/International standards, Customer Specific Standards, 8. Adequate material knowledge, 9. Familiar with QC core tools (APQP, FMEA, SPC, PPAP, MSA 10. Strong analytical skills. 11. Proficient with problem solving techniques, 7 QC tools.

About us Bain & Company is a global management consulting firm that helps the worlds most ambitious change makers define the future Across 65 offices in 40 countries, we work alongside our clients as one team with a shared ambition to achieve extraordinary results, outperform the competition and redefine industries Since our founding in 1973, we have measured our success by the success of our clients, and we proudly maintain the highest level of client advocacy in the industry, In 2004, the firm established its presence in the Indian market by opening the Bain Capability Center (BCC) in New Delhi The BCC is now known as BCN (Bain Capability Network) with its nodes across various geographies BCN is an integral and largest unit of (ECD) Expert Client Delivery ECD plays a critical role as it adds value to Bain's case teams globally by supporting them with analytics and research solutioning across all industries, specific domains for corporate cases, client development, private equity diligence or Bain intellectual property The BCN comprises of Consulting Services, Knowledge Services and Shared Services, Who youll work with BCN Customer COE, as part of Bains expert client delivery network, has the vision to lend expertise, speed and competitiveness to Bains Pricing, Commercial excellence, Marketing & Customer Experience projects through co-developing and delivering Pricing products, designing Go-to-Market Strategy Solutions and Improve customer experience effectively through client-specific analysis/solutions In the CoE, we develop products and deliver solutions that help clients identify and fulfil full potential across the entire value chain of sales and customer journey Also capturing value across from problem identification, solution designing, and implementation, to capability transfer, The CoE has fast-paced, dynamic environment with continuous innovation and learning We offer multitude of professional development opportunities for those who like to problem-solve in an analytical environment The COE provides a truly global experience with opportunity to work with experts, Bain teams and clients across the world in an inclusive, collaborative and fun-loving team culture There are also global transfer opportunities for high performers, What youll do We are hyper-focused on developing and deploying solutions that help clients accelerate growth sustainably through their go-to-market engine and help them reach full potential growth from market opportunity identification to coverage planning, pricing, account cadence to optimization of sales and marketing functions, among other levers, This is an opportunity to drive the development and deployment of our suite of cutting-edge solutions that help clients realize untapped value in their existing go-to-market engine within days and weeks, supported by analysis of client data and benchmarks and define the roadmap for the next ~12-18 months of work for the client and the Bain case teams, Associate (Commercial Excellence) is an expert on developing and deploying solutions on projects and leads a work-stream with support from analysts (as needed) end-to-end from ideation to delivery and presentation, leading discussions with key internal and client stakeholders including Bain Partners, Directors, and Case teams Usually an associate is staffed 100% on a project and works under the guidance of the COE Project Leader/ Manager, playing a key role in output delivery and client communication Leads and executes key client delivery and analyses across identified GTM levers, from solution ideation, development and development, as needed and ensure timely, high quality, error-free analysis and output Bring strong problem solving skills clubbed with specialised knowledge of various analytical tools and best practices to deploy them Demonstrate logical thinking and apply sound business judgment to drive the overall output across every stage (from data gathering to final presentation) Brainstorm with the BCN Project Leader/ Manager and Bain consulting/ specialist team on various aspects of a client project or new IP development Drive conversations through data analysis to help drive insights through data analysis and story-lining the deliverable to prove/disprove hypotheses in the best interest of the client/project Provide actionable feedback, coaching and mentoring to analysts (as needed) to address their professional development needs About you Graduate (preferably with degree in engineering / science / commerce / business / economics) and MBA with strong academic records 2-3 years of total relevant work experience across industries and sectors, preferably with 1+ year as part of a consulting setup with exposure to go-to-market strategy, sales strategy and execution Hands on executional expertise on advanced MS-Excel and MS-PowerPoint is a must, prior experience in Tableau and Alteryx is preferred (good to have) Possess excellent analytic and communication skills, and should have experience working in a team environment with ability to handle multiple tasks and tight timelines Ability to combine business context and technical implementation Possess excellent time management and prioritization skills Able to drive thought leadership with guidance and brainstorm with project leader, partner and clients to come up with creative new solutions to complex problems What makes us a great place to work We are proud to be consistently recognized as one of the world's best places to work, a champion of diversity and a model of social responsibility We are currently ranked the #1 consulting firm on Glassdoors Best Places to Work list, and we have maintained a spot in the top four on Glassdoor's list for the last 12 years We believe that diversity, inclusion and collaboration is key to building extraordinary teams We hire people with exceptional talents, abilities and potential, then create an environment where you can become the best version of yourself and thrive both professionally and personally We are publicly recognized by external parties such as Fortune, Vault, Mogul, Working Mother, Glassdoor and the Human Rights Campaign for being a great place to work for diversity and inclusion, women, LGBTQ and parents,

About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

About The Role JOB DESCRIPTION : "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility: "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.

Analyze and assess problems. Apply quality principles and methodology in processes to enhance output. Assess new product designs to meet project and product requirements. Create engineering designs. Identify the design needs of clients. Manage disputes and conflicts. Manage product design and development to meet project and product requirements. Oversee Workplace Safety and Health Systems (WSH) for the company.

Wolters Kluwer - Medknow Publications is looking for Customer Service Coordinator to join our dynamic team and embark on a rewarding career journey Oversee customer service activities, manage queries, resolve complaints, coordinate between teams to ensure satisfaction,. Monitor service metrics, and provide insights to improve support quality Ensure a seamless customer experience throughout all channels

Responsibility Diagnosing, troubleshooting and fixing production software issues Developing and owning monitoring solutions for production and non-production environments and applications Develop smaller complexity features / enhancements in existing stable system components Adapt installer, shell scripts and perl scripts and aggressively automate manual tasks through scripting. Provide feedback from customer users to the team. Maintain on-going record of problem analysis and resolution activity in an on-call tracking system. Desired Skills Good exposure to MySQL and writing SQL queries. Should be able to write and understand complex joins. Automation scriptingknowledge of scripting language ExPython, perl, shell script is required. Proven success in fast paced production support environment. Programming experience in any language (C++ / Java / RubyOnRails will be a plus). Good in problem solving and analytical skills. Demonstrated ability to communicate effectively in writing, ideally with a successful track record of responding to/resolving customer issues through written communication Excellent written and oral communications skills. Prior experience in e-commerce or web services domain will be a plus. Ability to effectively work with cross functional team. Possess ability to understand business problems and provide solutions/informations related to the business requirements. Exposure to Hadoop, Hive queries will be added advantage. Experience2+ Year PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog. Life at PhonePe PhonePe in the news

About The Role JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

About The Role JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

About The Role JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

About The Role JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

About The Role Area Manager Customer Care Rest of Maharastra Grade M4 Leading a team of Approx7 Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). Address Service Request /Complaints including those created by channel partners (Branches / Wealth/Contact Centre) and ensure all are closed within TAT Drive Digital Adoption for all Retail Asset Clients Close looping of Complaints and TNPS Detractor feedbacks end to end and incorporate changes for improvement. Ensure we maintain benchmark TNPS score of +65 Process modifications and Business Process Reengineering to bring about efficiency in process and customer delight. Quality of Service Request and Resolution as given to customers to be monitored. Feedback and corrective action to be taken if any error noticed Review Team"™s Performance each Month and provide feedbacks and support team to achieve their respective KRA"™s. Ensure adequate training and certifications are completed for each staff member / Ensuring Team Strength in Place Drive Cross sell and focussed on revenue generation Others Believes in team work and identify and utilizes each team member"™s strength and knowledge for achievement of short and long term organization goals Apply best practices and focus on areas of improvement Focussed towards achievement of teams and own KRAs Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time

About The Role JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role About The Role ( Team Member - Customer Service) Responsible to provide adequate and quick resolution to all the cases assigned Analyze the complaint trend and present to the senior management Preparing RCA ,Monitoring the cases and initiating corrective action Liaise up and coordinate with business stakeholders to close the cases end to end Job Requirement: Banking knowledge is must (Loan division knowledge is preferred) Good Communication skill (Verbal & Written) Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.) Graduate n above Min. experience of 5 years n plus

About The Role JDPRM- HH Develops new and expands existing High Net worth Customer relationships forliabilities and commercial assets. Ensures high levels of customer service orientation and application of bank policy. Cross sells existing bank products to customers. Informs customers of new products or product enhancements to further expand the banking relationship. Plans and conducts special sales initiatives and events for prospective and existing clients. Coordinates with other group companies to provide seamless access to other products. Maintains complete relationship record for assigned customer accounts. Tracks customer complaints/queries and turnaround times for customer satisfaction Job Requirements Developing and maintaining banking relationships with a select group of high net worth customers through individualized customer service. Very good understanding of Commercial Assets like CC, OD, TL, Export Finance etc Understanding of MF and Insurance an added advantage Customer orientation, High energy and drive. Go getter attitude. Self-motivated with a passion to achieve.

About The Role "¢ Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (EgHome loan / LAP/Personal Loan). "¢Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT "¢Digital Adoption for all Retail Asset Clients "¢Achieve Cross sell Targets set as per KRA"™s "¢Quality of Service Request and Resolution as given to customers. Job requirements: "¢Some experience in Customer Service would be an added advantage "¢Believes in team work "¢Taking ownership of customer issues and taking them to end to end resolution "¢Apply best practices and focus on areas of improvement "¢Focused towards achievement of own KRAs "¢Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. "¢Proficiency in WORD and EXCEL/PPT preferred Eligibility: "¢Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role. "¢Applications can be made for roles in same level or one level above.