Job
Description
As a Principal Support Engineer at Oracle, you will be responsible for delivering post-sales support and solutions to Oracle customers. Your primary focus will be on resolving post-sales non-technical customer inquiries and providing technical assistance with Electronic Support Services. Serving as a key contact for customers, you will play a crucial role in building and maintaining customer relationships with Support. Additionally, you will be expected to provide guidance and support to internal Oracle employees on various customer situations and escalated issues. Your role as a Principal Support Engineer involves offering strategic technical support to ensure the highest level of customer satisfaction. Utilizing automated technology and instrumentation, you will diagnose, document, and resolve customer issues while working towards preventing future problems. You will be considered an expert in technical problem-solving and will be relied upon to address complex and critical customer issues effectively. On-site customer visits may be required to provide services. In this position, you will be a leading contributor within a team, providing mentorship and direction to others. Your work will be non-routine and complex, requiring advanced technical and business skills in your area of specialization. To be eligible for this role, you should have a minimum of 7 years of experience with Core products or eight years of experience with Applications products. A degree in Computer Science, Management Information Systems, Science, Engineering, Math, Physics, Chemistry, or equivalent professional/technical experience is required. Responsibilities include: - Strong knowledge of finance business processes - Implementation/Support experience in EBS/Fusion Finance Modules such as AP, AR, GL, CM, PA - Ability to relate product functionality to business processes and provide implementation advice to customers - Hands-on experience with month-end closures and troubleshooting - Proficiency in technical debugging using SQL, PLSQL, and Reports - Exceptional problem-solving skills - Effective customer interactions and service orientation - Operations management and innovation mindset - Collaboration with peers and teams - Continuous learning and adaptability to new technologies - Documentation of architecture, design, technical, and support activities Personal attributes required: - Self-driven and result-oriented - Strong analytical and problem-solving skills - Effective communication skills - Focus on building relationships - Willingness to learn and share knowledge - Team player with a customer-focused approach - Confidence, decisiveness, and enthusiasm - Flexibility and organizational skills Qualifications: - 10+ years of techno-functional experience in Oracle Finance Modules - Minimum 2 years of leadership experience in customer-facing roles - Expertise in EBS R12 Finance modules (AP/AR/GL/PA/Costing) - Understanding of P2P & O2C processes - Strong debugging skills in SQL, PL/SQL, Forms, Reports, XML/BI Publisher, and Workflow The role requires shift work, including night shifts on a rotational basis. The position will be based in Bangalore/Hyderabad/Noida. About Oracle: Oracle is a global leader in cloud solutions, using innovative technology to address current challenges. With a commitment to diversity and inclusion, Oracle values varied perspectives and backgrounds that drive innovation. By fostering an inclusive workforce, Oracle aims to surpass existing standards and drive progress in the industry. Oracle offers a competitive suite of employee benefits, emphasizing work-life balance and equal opportunities for all employees. Through volunteer programs and community engagement, Oracle encourages its employees to give back and make a positive impact. As an Affirmative Action Employer in the United States, Oracle is dedicated to including individuals with disabilities in all aspects of the employment process. If you require accessibility assistance or accommodations due to a disability, please contact us at +1 888 404 2494, option one.,
