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21 Payer Side Jobs

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1.0 - 4.0 years

3 - 6 Lacs

Chennai, Coimbatore, Bengaluru

Work from Office

wonderful job opportunity for AR Callers to move to AR Analyst. Should have experience in denial Management/Pre Authorisation.AR Voice Process looking for AR Analyst.AR Voice to Non Voice/Semi Voice AR Operations day shift.Preferably Immediate Joinee Required Candidate profile Should have experience in denial Management/Physician Billing.AR Voice Process looking for AR Analyst. AR Voice to Non Voice/Semi Voice AR Operations day shift. Preferably Immediate Joinees. Perks and benefits plus performance incentives

Posted 6 days ago

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1.0 - 4.0 years

4 - 6 Lacs

Chennai, Coimbatore, Bengaluru

Work from Office

we have a wonderful job opportunity for AR Callers/SME. Should have experience in Hospital Billing/Physician Billing.AR Voice Process looking for AR caller/Sr AR Caller/SME - only Immediate joinees like proper relieved or without Required doc. Required Candidate profile looking for AR caller/Sr AR Caller/SME. Experience in to Hospital Billing/Physician Billing. Who have experience in CMS1500 or UB04.Pick up and drop is there and Incentive based upon your performance. Perks and benefits Incentives + CAB pick up and Drop

Posted 6 days ago

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1.0 - 3.0 years

2 - 3 Lacs

Hyderabad

Work from Office

Greetings from Firstsource Solution!!! We have an exciting opportunity for experienced candidates for with good communication skills for claims adjudication process. Walk-in Time : 11:30 AM to 2:00 PM Mode of Interview: 1. F2F HR round 2. Assessments 3. Live chat 4. Operations manager round. Eligibility Criteria: Minimum 6 months experience is required in Claims/ Insurance or healthcare. Processing and data entry for routine types of physician and contract linkage transactions such as: Load new physician demographics and contract linkage using the appropriate loading instruction guidelines (i.e. Managed Care Forms, Provider Data Loading Templates, etc.) Perform physician demographics and contract linkage data using the appropriate loading instruction guidelines (i.e. Managed Care Forms, Provider Data Loading Templates, etc.) Responsible for ensuring all data elements necessary to complete the request are provided and responds to the submitter with a detailed outline if additional information is needed Use desk-top macros whenever possible to ensure data loading accuracy and efficiency Send large requests capable of being automated as defined by management to the AST Provide excellent customer service to customers (physician, health plans, affiliates, delegates, insured, and all associated business partners) by: Quickly and accurately identifying and assessing customer needs and taking appropriate action steps to satisfy those needs Solve problems systematically using sound business judgment and following through on commitments using an automated approach whenever possible Respond to customers in a polite and professional manner Complete assigned work within established TAT and Quality metrics while remaining within downtime parameters to ensure customer satisfaction. Interested candidates must directly walk-in to Firstsource office for the interview process. Please carry updated resume and Govt. photo ID proof Point of contact: N ithra-HR [Write on top of your resume] Contact no: 9502212950 Venue Details: Firstsource Solutions Limited 5th Floor, BSR Tech Park, Near Wipro Circle, Nanakramguda Financial District. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Posted 1 week ago

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1.0 - 3.0 years

1 - 4 Lacs

Thane, Navi Mumbai

Work from Office

Access Healthcare is hiring for AR Experience for US Healthcare Industry ( Payer Side ) Please apply or refer your friends or acquaintances for the AR international voice process Excellent English Communication Skills Required; Candidates must speak English without any grammatical errors. Must be ready to work in Night shift Experience Any freshers or Candidates with 1 to 3 years experience in AR domain are eligible CTC Will be finalized based on experience and interview scores) Free Transportation - Both pick up and drop will be provided in night shift no Transportation in day shift Work Location Navi Mumbai airoli No WFH, Must be ready to report office from day 1 Interview Process f2f For any other queries kindly reach out & drop Your Resume On whatsapp Contact- 8251912169 Thanks and Regards ,Varsha Tiwari (HR) Whatsapp & call :- 8251912169 Email id :- varsha.tiwari@accesshealthcare.com

Posted 1 week ago

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1.0 - 4.0 years

4 - 6 Lacs

Chennai, Bengaluru, Mumbai (All Areas)

Work from Office

we have a wonderful job opportunity for AR Callers/SME. Should have experience in Hospital Billing/Physician Billing.AR Voice Process looking for AR caller/Sr AR Caller/SME - only Immediate joinees like proper relieved or without Required doc. Required Candidate profile looking for AR caller/Sr AR Caller/SME. Experience in to Hospital Billing/Physician Billing. Who have experience in CMS1500 or UB04.Pick up and drop is there and Incentive based upon your performance. Perks and benefits Incentives + CAB pick up and Drop

Posted 1 week ago

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10.0 - 17.0 years

25 - 40 Lacs

Noida

Remote

Candidate should have 8+ years of relevant experience in Project Management US Healthcare ,US Hospital ,EMR , EHR,HIS experience is must Interested candidates ,please share resume : ankita.shrivastava@elevancesysyems.com

Posted 1 week ago

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15.0 - 24.0 years

27 - 42 Lacs

Mumbai, Hyderabad

Work from Office

Role & responsibilities 15-18 years of experience with a minimum of 15 years in Healthcare RCM. Proven success in managing 200+ FTEs. Strong understanding of RCM functions like AR, Billing, Payment Posting, EV/BV. Demonstrated ability in P&L management, client satisfaction, and team development. Experience with at least one billing platform (e.g., Epic, eCW, Athena, NextGen). Preferred candidate profile Functional Competencies: AR: Knowledge on AR strategies, Payer guidelines, AR platforms, global issues, exposure to & understanding of AR complexities, denials & revenue stream, front end working environment would be preferred Billing: Knowledge on billing nuances, payer rules & guidelines, edits & rejections, billing platforms, exposure to & understanding of Coding would be preferred Payment Posting: Knowledge on payment / posting nuances, pay sources, enrollments, know-how of payer contractual, refunds & credits would be preferred Knowledge of either AR, PP, Billing, EV/BV would be preferred (Mandate for Internal Growth) Knowledge of federal and the top 5 commercial payers Basic Knowledge of Medical Codes would be preferred Good Feedback and Coaching Skills P&L Management Delegation Dealing with Ambiguity

Posted 2 weeks ago

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8.0 - 13.0 years

20 - 35 Lacs

Pune

Work from Office

About the Role : The Director of Engineering at Abacus is a key leadership role across US, India and Nepal, responsible for shaping the technical direction of the organization, ensuring the efficient operation of engineering teams, and driving the development of cutting-edge products and solutions. This role requires a combination of technical expertise, leadership skills, and strategic vision to support the company's growth and success. Specific Duties include the following: Manage a group of Data Engineers in US, India and Nepal and provide technical guidance, mentorship and performance management Collaborate with engineering managers, tech leads, cross-functional teams and stakeholders across US, India and Nepal to ensure engineering alignment and architectural principals Stay current with industry trends, emerging technologies, and best practices in data engineering and software development A broad technical understanding of cloud platforms (AWS, Azure, GCP) and data processing platforms/tools (Databricks, Snowflake, Airbyte, DBT) Understanding the ecosystem and data lifecycle of data ingestion, transformation, MDM, data decoration and distribution Foster a culture of collaboration, accountability, innovation and continuous learning Drive innovation and identify opportunities to improve engineering processes Collaborate closely with product management and other cross-functional teams to define technical requirements and project priorities Oversee the planning, execution and delivery of engineering projects, ensuring the timely and quality completion of the projects Monitor and communicate project progress, identify risks and implement mitigation strategies What Were Looking For : Bachelor's degree, preferably in Computer Science/Engineering Demonstrated track record of successfully managing and scaling engineering teams Prior experience managing global teams across different time zones 7+ years of experience managing software teams 3+ years of data engineering Go-getter with a self-starter mindset Strong project management skills Excellent oral and written communication skills Strong analytical, problem solving, organization and prioritization skills Be able to work in US Eastern hours 3 days a week, flexible to what the business needs at a given time Be able to travel to US at least 3 times a year Be able to travel to India and Nepal campus at least once per quarter Equal Opportunity Employer As a mission-led technology company that is helping to drive better healthcare outcomes, Abacus Insights believes that the best innovation and value we can bring to our customers comes from diverse ideas, thoughts, experiences, and perspectives. We are dedicated to building diverse teams and providing equal employment opportunities to all applicants. Abacus prohibits discrimination and harassment of any type in regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Role & responsibilities Preferred candidate profile

Posted 2 weeks ago

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14.0 - 23.0 years

32 - 47 Lacs

Hyderabad, Chennai

Work from Office

Company Profile A RP Sanjiv Goenka Group company. Firstsource is a leading provider of customized Business Process Management (BPM) services. We are trusted custodians and long-term partners to 100+ leading brands with a presence in the US, the UK, India, and Philippines. Our rightshore delivery model offers solutions covering the complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services and Insurance Verticals. Our clientele includes Fortune 500 & FTSE 100 companies Job Summary: We are seeking a strategic and results-driven transformation leader to drive operational excellence across the Provider Revenue Cycle Management (RCM) ecosystem. The Associate Director / Director will lead complex process improvement initiatives, shape transformation strategy, and drive enterprise-wide value creation through a combination of Lean Six Sigma, analytics, and digital enablement. This role requires cross-functional collaboration, strong leadership presence, and the ability to influence senior stakeholders to deliver sustainable improvements in efficiency, cost, compliance, and customer experience. Key Responsibilities: Strategic Process Analysis: Lead diagnostics across end-to-end RCM processes including front-end (patient access), mid-cycle (coding, billing), and back-end (collections, denials). Use deep domain expertise to assess structural inefficiencies, policy-level gaps, and tech adoption maturity. Prioritize transformation levers based on business value, client pain points, and operational feasibility. Enterprise Process Transformation: Drive portfolio-level transformation programs with clearly defined KPIs (e.g., net collections %, denial resolution TAT, AR aging). Obtain sponsor sign off on key strategic initiatives such as predictive denials, automation at scale, or AI-powered quality checks. Co-create transformation roadmaps with leadership, aligning with client goals and compliance mandates like HIPAA, CMS guidelines, etc. Lean Six Sigma Leadership: Mentor and lead Green Belt and Black Belt projects across global delivery teams. Institutionalize a culture of continuous improvement using DMAIC, Kaizen, and value stream mapping. Ensure all improvement efforts tie directly to measurable outcomes in efficiency, cost reduction, quality, or compliance. Advanced Project Management: Lead transformation governance, define success criteria, and ensure delivery through PMO standards. Engage in regular executive reviews, risk mitigation, stakeholder alignment, and benefit realization tracking. Manage multi-region initiatives across diverse provider clients, tech teams, and operational leads. Best-in-Class Documentation: Develop playbooks, SOPs, and transformation blueprints for internal standardization and external client rollouts. Drive documentation of lessons learned, post-implementation reviews, and case studies. Data-Driven Insights & Change Adoption : Use BI tools, Excel modeling, and trend analysis to monitor project performance and surface improvement areas. Drive adoption of data visualization tools and KPI dashboards at the ops and leadership levels. Leverage TMS, root cause analytics, and ML-based insights to drive strategic decision-making. Culture of Continuous Improvement: Drive operational maturity by embedding a proactive mindset of innovation and waste elimination across teams. Establish transformation councils and forums to surface grassroots ideas and amplify bottom-up innovation. Compliance, Risk & Quality Governance: Lead risk assessments and mitigation plans for operational or tech-driven change initiatives. Ensure every transformation effort complies with PHI handling, HIPAA, CMS, and provider contract terms. Partner with Quality & Compliance to embed controls early in process redesign. Senior Stakeholder & Client Management: Serve as strategic advisor to BU heads, CXOs, and client executives. Communicate transformation plans and impact narratives with clarity and executive presence. Build consensus and drive engagement across leadership layers (onshore & offshore) to enable successful implementation and adoption. Qualifications: Bachelors degree in science (Preferably in Biology, Microbiology, Biotechnology, Pharma) or a related field. 15-20 years of experience in Revenue Cycle Management for providers, with a strong focus on process improvement. 10-15 years of experience in process improvement, project management, or a related role. Certifications Black Belt (mandatory). Competencies: Strategic Influence: Ability to align transformation with business strategy and client vision. Executive Communication: Skilled in presenting to CXO audiences and simplifying complex initiatives. Operational Leadership: Proven track record of driving change in matrixed environments with measurable impact. Innovation Leadership: Ability to drive and manage digital-first process improvement strategies (AI, RPA, ML). Skills: Advanced Process Improvement: Expertise in Lean, Six Sigma (Green Belt/Black Belt preferred), Kaizen, Value Stream Mapping, and root cause analysis (RCA) techniques for systemic improvements. Project & Change Management: Strong command over project management tools and methodologies (e.g., Agile, PMI, JIRA, Smartsheet). Capable of driving change management through stakeholder alignment, training, and adoption tracking. Data Analytics & Decision Support: Proficient in Excel, Power BI, Tableau, and SQL for analysis, reporting, and dashboarding. Experience using statistical tools like Minitab or R for deeper analytics. Ability to use data to build ROI models, process performance trackers, and improvement hypotheses. Digital Enablement Experience: Familiarity with automation tools (e.g., UIPath, Automation Anywhere), AI/ML-powered insights, and digital quality assurance systems (e.g., conversational analytics, NLP for call audits). Operational Knowledge of RCM : Deep understanding of U.S. provider RCM processes including Patient Access, Coding, Billing, Payment Posting, AR, Denials, and Compliance. Process Documentation & SOP Creation: Skilled in documenting AS-IS/TO-BE workflows using MS Visio, Lucidchart, or similar tools. Excellent Communication & Stakeholder Engagement: Strong executive presence with the ability to present transformation outcomes to CXOs and client leadership. Multi-Project Leadership: Experience in leading and overseeing multiple concurrent transformation projects across regions, balancing timelines, scope, and resources effectively. Compliance & Risk Awareness: Knowledge of HIPAA, PHI handling standards, and payer-provider contract obligations in process reengineering. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Posted 3 weeks ago

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6.0 - 10.0 years

5 - 7 Lacs

Hyderabad

Work from Office

Role & responsibilities We are seeking a dynamic and experienced Sr Team Manager to join our team in Hyderabad, India. As a Sr Team Manager, you will play a crucial role in overseeing, coaching, and developing our Customer Care team to deliver exceptional service and support to our customers and partners. Lead and manage a team of 50-60 Customer Care associates, ensuring high-quality service delivery and issue resolution Analyze large data sets and provide inputs to tackle any potential challenges proactively Monitor and optimize email/call volume, backlogs, and team performance metrics to maintain and improve service quality Coach and develop Team Managers to enhance their leadership skills and team management capabilities Collaborate closely with the Training department to implement effective training programs and initiatives Oversee agent goal-setting practices and conduct regular performance evaluations Handle escalated customer issues and provide expert-level problem resolution Develop and implement strategies to improve team efficiency, productivity, and customer satisfaction Analyze key performance indicators (KPIs) and create action plans to address areas needing improvement Foster a positive and collaborative work environment that promotes team growth and success Preferred candidate profile Bachelor's or Associate's degree preferred Proven experience managing a large team (50+ members) in a customer service environment SQL and Advanced Excel knowledge preferred Develop, optimize, and maintain complex Excel models, Macros, and VBA scripts to automate data processing and reporting. Analyze large datasets, identify trends, and provide actionable insights to drive business efficiency. Create visually compelling and data-driven presentations for leadership and stakeholders. Work with cross-functional teams to gather data requirements and translate them into automated solutions. Perform data validation, cleaning, and structuring for accurate reporting. Generate dashboards, reports, and trackers using Excel, PowerPoint, and other visualization tools. Identify opportunities for process improvements and automation within business workflows. Proficiency in Microsoft PowerPOint Strong leadership skills with the ability to motivate and inspire team members Excellent time management and organizational skills Proficiency in analyzing and interpreting performance metrics and KPIs Outstanding communication and interpersonal skills Demonstrated problem-solving abilities and strategic thinking Experience in performance management and employee development Ability to thrive in a fast-paced, dynamic environment Proficiency in customer service software and tools Strong decision-making skills and the ability to handle high-pressure situations Commitment to fostering a collaborative and supportive team culture

Posted 3 weeks ago

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5.0 - 10.0 years

6 - 7 Lacs

Hyderabad, Pune, Chennai

Work from Office

Candidate should have experience working as a Process Training in Claims adjudication process for US Healthcare Shift - US rotational shifts Work Location - Chennai / Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Swapna @ 7411718707 for more details.

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1.0 - 4.0 years

4 - 6 Lacs

Chennai, Bengaluru, Mumbai (All Areas)

Work from Office

we have a wonderful job opportunity for AR Callers/SME. Should have experience in Hospital Billing/Physician Billing.AR Voice Process looking for AR caller/Sr AR Caller/SME - only Immediate joinees like proper relieved or without Required doc. Required Candidate profile looking for AR caller/Sr AR Caller/SME. Experience in to Hospital Billing/Physician Billing. Who have experience in CMS1500 or UB04.Pick up and drop is there and Incentive based upon your performance. Perks and benefits NIght Shift Allowance+ CAB pick up and Drop

Posted 3 weeks ago

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1.0 - 3.0 years

2 - 3 Lacs

Chennai

Work from Office

Firstsource HIRING for Claims Adjudication !! HR SPOC: Aiswarya HR / 8072289336 Job Title: CSA & Senior CSA Grade: H1/H2 Job Category: Associate Function/Department : Operations Reporting to: Team Lead Roles & Responsibilities (Indicative not exhaustive) A claims examiner needs to analyse multiple documents / contracts and decide to pay / deny the claim submitted by member or providers with respect to client specifications. The claims examiner should also route the claim to different department or provider / member for any missing information that required for claims adjudication. The claims needs to be completed adhering to required TAT and quality SLA. Key Results : Production, Quality Shift and Schedule adherence Process Knowledge Minimum Eligibility: Preferred educational qualifications: Graduation (Any discipline - 3 years) without arrears. Preferred work experience: Minimum 1 year of experience in Claims processing Skills and Competencies: Good Communication Skills Listening & Comprehension About Firstsource Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes. We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, and India. Our rightshore delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals. Our clientele includes Fortune 500 and FTSE 100 companies Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or Aiswarya.Mmm@firstsource.com.

Posted 1 month ago

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14.0 - 20.0 years

22 - 32 Lacs

Kochi

Work from Office

Candidate must have experience in service delivery, transitions, process excellence, transformational leadership, and solutioning Required Experience - Healthcare Operations + Transitions Candidate must be green/black certified, good with transformation concepts Shift - US Location - Kochi Essential Functions The role will manage a single or multi-client portfolio in healthcare domain with span of control of ~400 - 500 employees The role will be responsible for ensuring noiseless delivery across the accounts, working closely with the onshore teams to support sales opportunities, and moving each of the delivery accounts towards Intelligent (a combination of leveraging AI, robotics, and analytics effectively) The responsibility would be to manage multiple teams who would work from different offshore locations for US Helathcare payer business Preferably experience with Claims, Appeals, Utilization management, Back office enrollment, prior Auth Engage with various existing support teams (Process Excellence/ Digital / Analytics) that will help us achieve the results Manage relationships with customers at the senior management level and ensure customer satisfaction Establish and maintain robust tracking mechanism for key indicators of the operations to support decision-making Responsible for tracking and driving all process parameters critical to quality for process delivery Assist management with career development activities for team members, team leaders and managers, including performance management, feedback and training Ensure adequate guidance & training of team members to ensure process objectives & Customer requirements are met Profession Skills Requirement Operational Skills Prior work experience in managing US Healthcare payer client/s independently in a third-party organization. Need to have management skills to manage large teams and take both top line & bottom line responsibilities Candidate should have ability to respond rapidly and creatively address problems and opportunities, to devise solutions that address the business needs. Proven track record of managing and growing businesses Ability to work in a matrix organization and be sensitive to cross cultural/geographical sensitivities Ability to create a strategy, implement it and be operational at the same time. Soft skills An effective communicator with excellent relationship building, Negotiation & interpersonal skills Versatility, High level of professionalism and confidence Strong leadership skills and the ability to effectively and efficiently manage others Highly flexible, adaptable and creative Strong analytical, problem solving abilities & complexity management Respond to business problems or challenges with new perspectives and explore a variety of relevant possible solutions. Take prompt and effective action to rectify problems and bring structure and clarity when managing within unstructured, ambiguous environments. Self-motivated, able to work independently and under pressure, resourceful, self-driven with a strong sense of commitment and multitask management are pre-requisites

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1.0 - 4.0 years

3 - 6 Lacs

Chennai, Coimbatore, Bengaluru

Work from Office

wonderful job opportunity for AR Callers to move to AR Analyst. Should have experience in denial Management/Pre Authorisation.AR Voice Process looking for AR Analyst.AR Voice to Non Voice/Semi Voice AR Operations day shift.Preferably Immediate Joinee Required Candidate profile Should have experience in denial Management/Physician Billing.AR Voice Process looking for AR Analyst. AR Voice to Non Voice/Semi Voice AR Operations day shift. Preferably Immediate Joinees. Perks and benefits plus performance incentives

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5.0 - 10.0 years

6 - 7 Lacs

Hyderabad, Pune, Chennai

Work from Office

Candidate should have experience working as a Process Training in Claims adjudication process for US Healthcare Shift - US rotational shifts Work Location - Chennai / Bangalore Required Candidate profile Immediate Joiners OR Max 1 month notice period candidates can apply Call HR Rhea @ 7411697700 for more details.

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1.0 - 4.0 years

3 - 6 Lacs

Chennai, Coimbatore, Vellore

Work from Office

we have a wonderful job opportunity for AR Callers to move to AR Analyst. Should have experience in denial Management/Physician Billing.AR Voice Process looking for AR Analyst. AR Voice to Non Voice AR Operations day shift.Preferably Immediate Joinee Required Candidate profile Should have experience in denial Management/Physician Billing.AR Voice Process looking for AR Analyst. AR Voice to Non Voice AR Operations day shift. Preferably Immediate Joinees. Perks and benefits plus performance incentives

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1.0 - 4.0 years

4 - 6 Lacs

Madurai, Hyderabad, Salem

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we have a wonderful job opportunity for AR Callers/SME. Should have experience in Hospital Billing/Physician Billing.AR Voice Process looking for AR caller/Sr AR Caller/SME - only Immediate joinees like proper relieved or without Required doc. Required Candidate profile looking for AR caller/Sr AR Caller/SME. Experience in to Hospital Billing/Physician Billing. Who have experience in CMS1500 or UB04.Pick up and drop is there and Incentive based upon your performance. Perks and benefits NIght Shift Allowance+ CAB pick up and Drop

Posted 1 month ago

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1.0 - 4.0 years

4 - 6 Lacs

Hyderabad, Chennai, Bengaluru

Work from Office

we have a wonderful job opportunity for AR Callers/SME. Should have experience in Hospital Billing/Physician Billing.AR Voice Process looking for AR caller/Sr AR Caller/SME - only Immediate joinees like proper relieved or without Required doc. Required Candidate profile looking for AR caller/Sr AR Caller/SME. Experience in to Hospital Billing/Physician Billing. Who have experience in CMS1500 or UB04.Pick up and drop is there and Incentive based upon your performance. Perks and benefits NIght Shift Allowance+ CAB pick up and Drop

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3.0 - 8.0 years

5 - 7 Lacs

Chennai, Bengaluru

Work from Office

Job description Preferred candidate profile : Bachelors degree Proven experience in training with over 1+ years of experience as a Trainer on papers. Minimum of 3 years of experience from Healthcare Payer side ( Claims & Payment Integrity ) Experience with the development of training materials including presentations, user manuals, and assessments. Classroom management skills Strong analytical and technical skills Exceptional organizational abilities Excellent interpersonal and communication skills. Visionary mindset with the ability to identify and implement innovative training solutions. Ability to thrive in a fast-paced and dynamic work environment. Familiarity with learning management systems and digital training platforms (ex: Articulate 360 applications) is a plus Roles & Responsibilities: Conducting multiple trainings for new hires and managed nesting along with certification process Maintain the training effectiveness above the required threshold by holding strong governance process in training Ability to read through various standard operating procedures and communicate the extracts to the trainees clearly Identify gaps between internal process and customers expectations to help business produce the desired outcome Create content / training material for effective training Revamp the training materials to suit the need of current business and easy understanding / knowledge transfer to trainees Liaison with QA to calibrate process knowledge Conduct workshops for project team members on recent update and US healthcare industry trends Perform user acceptance testing for any new process rollouts / automation in the program Provides refresher training for bottom quartile Support the team by performing floor trouble shooting to ensure all relevant queries are tracked and answered appropriately Periodic knowledge calibration with client Interested candidates kindly share your updated CV to gsyed.suhail@firstsource.com Contact: Suhail HR - 9290528486 (WhatsApp) Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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15.0 - 20.0 years

22 - 25 Lacs

Navi Mumbai

Work from Office

Role - The incumbent will oversee operations in a premium contact center & back-office environment, ensuring the achievement of revenue targets and maintaining high levels of service quality. The role requires strategic planning, crisis management, and effective account management. The individual will be responsible for managing a large team across different accounts, ensuring adherence to SLAs, and implementing quality assurance measures. This position demands a seasoned professional with experience in processes for US-Healthcare industry, capable of leading operational excellence in a dynamic, fast-paced setting. Job responsibilities - Must haves; Manage and lead a team of 300+ members with a direct span of control of 3 - 6. Oversee account management and revenue generation activities. Ensure SLA maintenance and quality assurance across operations. Develop and implement strategic planning initiatives. Handle crisis management and problem-solving activities. Collaborate with senior management to align operations with business goals. Monitor and analyze performance metrics to drive improvements. Foster a positive work environment and team culture. Desired; Work experience in a Voice program from premium contact centers. Minimum 3 years of experience as a Sr. Operations Manager in healthcare processes. Criteria's - Must haves; 15 20 years experience managing a team size of 300+. Graduate from recognized/full time college. Exposure to Six Sigma/Lean preferably with YB/GB certification. M roven track record in account management, process/SLA management and revenue. M Desired; Strategic planning and crisis management skills. Quality management. Shift timings - US Shifts Kindly share your updated CV on vrushalid@hexaware.com

Posted 2 months ago

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