Patching Support Engineer

Critical Skills to Possess:

• 5–6 years of experience in IT infrastructure, cybersecurity, or systems engineering with a

  strong specialization in patch management

  .
• Deep technical knowledge of

  Windows Server/Desktop and Linux environments

  , including patching methods, registry/system configurations, and troubleshooting.
• Hands-on expertise with

  one or more enterprise patching tools

  : SCCM/MECM, Ivanti, Tanium, BigFix, WSUS, ManageEngine, etc.
• Strong understanding of

  vulnerability scanning tools

  like

  Qualys, Tenable, or Rapid7

  , and how they integrate with patching workflows.
• Excellent command of

  scripting (PowerShell, Bash, Python)

  for automation and reporting tasks.
• Experience working in or alongside a

  Security Operations Center

  or IT Security team.
• Strong analytical skills, attention to detail, and the ability to handle high-stakes environments with minimal supervision.
• Excellent communication skills with the ability to interact effectively with technical and non-technical stakeholders.

Preferred Qualifications:

• BS degree in Computer Science or Engineering or equivalent experience

• Lead the

  end-to-end patch management process

  across Windows, Linux, and third-party applications in a multi-platform environment.
• Act as the

  technical SME (Subject Matter Expert)

  for patching within the SOC, mentoring junior team members and defining best practices.
• Collaborate with

  vulnerability management, threat intelligence, and infrastructure teams

  to prioritize patching based on business risk and threat exposure.
• Own and optimize patching tools and platforms such as

  SCCM, BigFix, Ivanti, Tanium, or ManageEngine

  , including tool maintenance, policy creation, and automation scripts.
• Design and implement scalable patch deployment strategies that minimize system downtime and align with SLAs.
• Generate detailed

  patch compliance reports

  , conduct risk-based exception handling, and support internal/external audits.
• Contribute to security governance by aligning patching activities with

  ISO 27001, NIST, CIS

  , and other regulatory standards.
• Conduct

  root cause analysis

  on patching failures and recurring vulnerabilities, proposing long-term mitigation strategies.
• Coordinate and lead

  patch management review meetings

  with stakeholders and IT leadership.