Partner Support Executive

Role & responsibilities

A key value for this role would be problem solving outlook and detail oriented. This role would be requiredto coordinate with internal teams like Operations and Engineering from time to time to solve product andApp related queries. This role is dynamic in nature so the candidate should have a bias for userexperience on App and hence understand the domino effect of the issues. One key expectation from theperson who will handle this responsibility is grievance handling mechanism. Candidate should be able totake ownership of the tasks assigned to him and should be able to effectively manage time.

• Should be able to comprehend SOPs and process guidelines to solve queries.

• Address emerging issues and identify patterns.

• Ability to draft and inform stakeholders effectively. Good communication skills.

• Create/Enhance SOPs, Reports.

• Work on unstructured projects and improve them.

• Establish and streamline operational processes.

• Continuously evaluate existing tools and processes and propose solutions for efficiency gains and high-quality throughput.

• Identify, develop, manage, and execute analyses to uncover areas of opportunity and present written business recommendations.

Ideal Candidate should have following:

• You should be customer-focused/centric

• Problem-solving skills

• Detail oriented

• Address issues highlighted in multiple channels (should be able to multitask)

• Good analytical and logical reasoning abilities

• Flexible to work in a dynamic team environment with changing priorities and deadlines

• Reporting & documentation experience

• Knowledge of Excel/Google sheets

• Experience in any ticketing tool

• Knowledge of SQL is a plus

Location : Vadodara, Indore. Bhopal , Gwalior, Jabalpur, Bilaspur, Raipur, Rewa

Number: 8240645865