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0.0 - 3.0 years

2 - 5 Lacs

Bengaluru

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Greetings from JobShop, We are Indias Largest BPO Recruitment Company. Hiring for Multiple Companies for International Voice, Domestic Voice, International Semi Voice Job Discription Company- First Source 1. Process- Sky Suv (Upselling- Voice Process) Unlimited Of Incentives 2. Process- Sky TV (Customer Support- Voice Process) Qualification- 10, Puc, Any Graduate 3. Process- SKY Q (Semi Technical- Voice Process) Shagufta 6360065103 Qualification- 10, Puc, Any Graduate Fresher/ Experience Location- Brookfield Fresher Salary-21 to 23TK (23CTC) Experience Salary-28 to 35TK (35CTC) Shifts: 5 days working, 2 days rotational off & rotational shift Call HR Shagufta 6360065103 or 9964080000 or visit jobshop.ai to explore other open positions with us

Posted 16 hours ago

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2.0 - 5.0 years

0 - 2 Lacs

Hyderabad

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Role: International Voice Process (International) Join global leads into student enrolments. Must have international Voice experience. Strong communication Apply now to shape global careers!

Posted 16 hours ago

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3.0 - 5.0 years

1 - 2 Lacs

Chennai, Coimbatore

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We are hiring Telesales Executives to meet sales targets, explain product features, and build client relationships. Must have good communication skills and be target-driven. Inbound outbound to generate sales, upsell & cross-sell products or services Required Candidate profile Qualification: 12th to Any degree Languages : (Tamil / Telugu / Malayalam / Kannada) with Good English Age - Male & female 3+ yrs of Experience in telesales Contact Mr.Srini HR 8148602100 Perks and benefits ESI, PF,INCENTIVES AVAILABLE

Posted 17 hours ago

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0.0 - 5.0 years

0 - 2 Lacs

Bengaluru

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Role & responsibilities Handle inbound and outbound calls for international customers. Resolve customer queries related to products, services, or technical issues. Ensure high levels of customer satisfaction through prompt and professional support. Meet daily/weekly performance metrics such as call quality, AHT, CSAT, and resolution rates. Follow communication scripts, standard operating procedures, and compliance guidelines. Document call details accurately in CRM systems. Escalate complex issues to higher levels when required. Work in night shifts or rotational shifts as per business needs. Required Skills: Excellent verbal communication skills in English (US/UK/Australian accent preferred). Strong listening, problem-solving, and interpersonal skills. Flexibility to work in night shifts and rotational offs. Basic knowledge of computers, CRM tools, and MS Office. Ability to handle pressure and multitask. Eligibility Criteria: Education: 10th Pass/12th Pass / Graduate / Undergraduate Experience: 0 to 3 years (Freshers with good communication skills are welcome) BPO / Call Center experience (preferred but not mandatory) B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

Posted 17 hours ago

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0.0 - 3.0 years

2 - 3 Lacs

Noida

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Immediate Hiring- Top MNC BPOs Are you passionate about communication and problem-solving? Join renowned Multinational company in Gurgaon/ Noida. Interested Candidates can call / drop your resume on- 9214101672(Nishee). Location- Gurgaon/Noida Salary- Up to 3.6 LPA (based on communication and experience) Shifts- 5/6 Days/Week | Rotational Week offs Roles and Responsibilities Manage and respond to inbound/outbound calls, emails, and live chats with clarity and professionalism. Deliver prompt resolutions, ensuring a seamless customer journey. Guide customers on product, service, billing, or account-related concerns. Maintain up-to-date records of all customer interactions in CRM tools. Follow quality standards and operational protocols consistently. Collaborate with internal teams to handle escalated issues effectively. Participate in learning sessions to stay sharp on service and product updates. Who Can Apply: Graduates & Undergraduates with strong communication skills. Open to freshers and professionals from any industry. Must have fluency in English (verbal & written). Perks of Joining: Work with globally recognized brands Learn & grow with industry-best training Supportive team environment Fast-tracked growth opportunities Performance-based recognition Interested Candidates can call / drop your resume on- 9214101672(Nishee) 7355126736(Ishware) #HiringNow #GurgaonJobs #BPOCareers #CustomerSupportJobs #FreshersApply #CareerLaunch #JobAlert #CXAssociate #TopMNCJobs#Noida.

Posted 17 hours ago

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0.0 - 5.0 years

1 - 5 Lacs

Mumbai, Thane, Navi Mumbai

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Urgent Vacancy Outbound Voice Process, Telesales, Outbound Sales Designation : Executive & Sr. Executive (Inbound And Outbound Voice Process) Qualification : HSC or Any graduate / Under graduate Work From Office Location - Kasarvadavali Thane- 400615 Shifts Timing: - Day Shift Preferred candidate profile HSC / Graduates can apply Freshers can apply Marathi And Hindi Good communication / Average english Salary:- 12,500 in-hand to 15,000 in-hand plus incentives. Rotational week off Rounds of Interviews: HR round Operations round Pick and drop from Thane station to office Interested can reach out on HR Dhanashri- 7796426785

Posted 18 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

Mumbai, Thane, Mumbai (All Areas)

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Process:- SBI LIFE INSURANCE (Telesales) Good Communication Freshers/Experienced both can apply. Min qualification- Graduate Freshers or any Telesales experience with Excellent Comms skills Shift: 9:30AM to 6:30PM Desired Candidate Profile:- Min qualification-HSC 15,000 to 30,000 in hand (Salary will be closed on the basis of the candidates skillset and previous package) How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Dhanashri : 7796426785

Posted 18 hours ago

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0.0 - 1.0 years

0 - 3 Lacs

Bengaluru

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The job opening is for "Senior Telecalling officer" in Collections calling Unit.. WHASPP ME RESUME ON 9916724244 It is an Outbound Collections process. Keep track of assigned accounts to identify outstanding debts. Plan course of action to recover outstanding payments. Contact debtors to inquire of their payment status. Negotiate payoff deadlines or payment plans. Have strong negotiation skills and the ability to explain financial matters firmly and clearly. Gross Salary's 18000/- In hand after deduction- 14500/-(Medical insurance and provident funds) Incentive's up-to 12000/- based on the performance every month. Kindly note: if continues 3 months achieved intensive they can get bonus on incentive up to 7-10%.

Posted 18 hours ago

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1.0 - 3.0 years

2 - 3 Lacs

Hyderabad

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Greetings From Scorelabs Inc ! WE ARE HIRING Domestic Process Resolve client inquiries and outbound sales. If you are not from sales background must have good in com skills and are okay for sales and targets Call Hr Bhargavi - 9182294454 Required Candidate profile Candidate Should have 6 Months Of Exp In Any Telesales Process Salary - ctc upto 26 k as per exp TH 19K English With Any One Language is fine Languages - Tamil , Hindi , Kannada , Bengali

Posted 18 hours ago

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1.0 - 6.0 years

1 - 4 Lacs

Bengaluru

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Dear Candidates Customer support(Voice Process) Required No: 20 Skills: English + Hindi Qualification: Graduation Salary: 3.7LPA to 4LPA Experience: 1 year BPO Mandate Immediate Joiner Location: Whitefield, Bangalore Interested can call 9742769203

Posted 18 hours ago

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0.0 - 2.0 years

2 - 3 Lacs

Gurugram

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Job Title: Sales Consultant Company: Minutes Bazaar Private Limited Location: Plot No 337, Udhyog Vihar Phase 2, Gurugram Interview Mode: Walk-in Only Employment Type: Full-time Salary Range: 2 3.5 LPA (based on experience) About Us: Minutes Bazaar Pvt. Ltd. is a registered financial services company and trusted channel partner for business loans. We work closely with top banks and NBFCs across India to help startups, self-employed professionals, and MSMEs get quick, transparent, and affordable loan solutions. Job Description: We are looking for Sales Consultant who are enthusiastic, customer-focused, and eager to work in a high-energy loan consulting environment. This is a blended role (voice + non-voice) requiring excellent communication and service skills. Key Responsibilities: Handle customer inquiries via phone, WhatsApp, or email. Explain loan products and eligibility clearly to potential customers. Assist customers in choosing the right financial solutions. Maintain accurate records of customer interactions and follow-ups. Coordinate with internal teams to ensure timely loan processing. Address and resolve customer queries in a professional manner. Requirements: Experience: 0-2 years in Sales , loan sales, or telesales Excellent verbal and written communication skills Basic knowledge of Excel, emails, and CRM tools Good listening, empathy, and problem-solving skills Positive attitude and target-oriented mindset Qualification: Minimum 12th Pass; Graduates preferred Working Conditions: 6-day working week (Monday to Saturday) Office-based role no work from home or virtual interviews If you're interested, we welcome you to come directly for a walk-in interview at our office. Location: Minutesbazaar.com, Plot Number 337, udhyog Vihar Phase - 2, Gurugram, Haryana Timings: Monday to Saturday, 12:00 AM to 5:00 PM No prior appointment is required just bring your updated resume and a valid ID. For any queries or directions: Email: vineet@minutesbazaar.in Phone/WhatsApp: 9650546430 We look forward to meeting you in person!

Posted 19 hours ago

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0.0 - 2.0 years

2 - 3 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Voice Process Outbound calls Handling Customer queries Explaining product details Telecalling Excellent communication skills Strong convincing skills Perks and benefits Salary+Attractive Incentives

Posted 19 hours ago

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0.0 - 1.0 years

1 - 2 Lacs

Hyderabad, Bengaluru

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It is an Outbound Collections process Keep track of assigned accounts to identify outstanding debts. Plan course of action to recover outstanding payments Contact debtors to inquire of their payment status. Ability to handle a pressures over a call. Required Candidate profile Any Degree 2021 to 2025 Immediate joiner preferred willing to tele collection activities good communication preferred Kannada & Telugu is Mandatory Contact HR : Simran 6303419205 Perks and benefits ESI, PF and incentive available

Posted 19 hours ago

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0.0 - 3.0 years

2 - 3 Lacs

Bengaluru

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Hi Jobseekers!!! Greeting from ShiningstarsITPL!!! Job Title: Customer Support Executive Voice Process (Premium Process) Location: Bengaluru Process: Customer Service/Telesales Executive For Customer Service- Requirement - Any Graduate fresher & Experience can apply. Hindi + English Required. For Customer Service- Requirement - Any Graduate fresher & Experience can apply. Hindi + English & English + Malayalam Required Key Responsibilities: Handle inbound and outbound customer queries via voice calls related to services. Provide accurate information and resolve customer issues in a professional and empathetic manner. Adhere to quality standards and meet/exceed performance metrics. Work in rotational shifts with rotational weekly offs. Eligibility Criteria: Education: Both undergraduates and graduates can apply. Communication Skills: Excellent verbal communication for English +Hindi for Customer Service & Required English + Malayalam for Telesales Executive. Salary Details: Up to 3.5 LPA ( Max 25% hike on last drawn CTC) Work Details: Work Days: 6 days a week Shifts: Rotational shifts Week Offs: rotational offs Why Join Us? Opportunity to work for a premium client. Excellent growth opportunities Competitive salary and benefits Vibrant work culture Apply Now! Don't miss this opportunity to kick-start your career with a professional and growth-oriented company. Contact Person: Kaynat Khan (Team Leader) Mobile: +91-8957778258 OR Contact Person: Vahida Khan (HR Executive) Mobile: 9956739953 Drop a text or WhatsApp your resume for quick response and interview scheduling. Thanks & Regards Kaynat Khan Team Leader ShiningstarsITPL

Posted 20 hours ago

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0.0 - 3.0 years

1 - 4 Lacs

Bengaluru

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Desired Candidate Profile 0-3 years of experience in BPO industry or related field. Strong understanding of Inbound Process, Outbound Process, Domestic Process, International Process. Excellent communication skills for handling international clients effectively.

Posted 21 hours ago

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0.0 - 5.0 years

1 - 3 Lacs

New Delhi, Gurugram, Delhi / NCR

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Hiring For International B2B Process Location: Gurgaon Interview Mode: Virtual Shifts: Rotational Offs: Rotational Salary : * Freshers: 21K in hand * Experienced (6+ months): 26K in hand Nandni@ 7291098048

Posted 21 hours ago

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0.0 - 4.0 years

2 - 2 Lacs

Kochi

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Looking for Telesales/Customer Support Executive. Location-Kochi Exp.- 0 to 5yrs(Freshers can also apply) Telesales-16 to 18k +Incentive Customer Support-18 to 20k+Incentive Hindi is must Can share their resumes@ kapil@pycconsultants.com

Posted 21 hours ago

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0.0 - 5.0 years

0 - 3 Lacs

Thane, Navi Mumbai

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* Hiring for blended process * Airoli * 24*7 shift * 2 Rotational off * HSC with experience and Grad fresher / Experience both will do * Minimum 6 months of chat experience * Graduate fresher - 15k-18k * Salary: Maximum upto 24k-26k Inhand

Posted 22 hours ago

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0.0 - 5.0 years

2 - 4 Lacs

Thane, Navi Mumbai, Mumbai (All Areas)

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Handle inbound and outbound calls job Location-Malad/ghansoli/thane/Bhayandar Decent communication required Salary up to K CTC as per skill set Work from office Direct Walkins Call us @ 9561037508 HR Diksha Required Candidate profile Escalate complex issues to the appropriate department or supervisor. Meet and exceed performance targets and goals set by the company. Stay updated on product knowledge Direct walkins

Posted 22 hours ago

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0.0 - 1.0 years

2 - 3 Lacs

Mumbai, Thane, Navi Mumbai

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Excellent Communication Skills Customer Service Address Customer queries Softspoken HSC Fresher Rotational shifts Voice Process Perks and benefits Attractive Incentices+Overtime

Posted 23 hours ago

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0.0 - 1.0 years

1 - 2 Lacs

Hyderabad, Bengaluru

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It is an Outbound Collections process Keep track of assigned accounts to identify outstanding debts. Plan course of action to recover outstanding payments Contact debtors to inquire of their payment status. Ability to handle a pressures over a call. Required Candidate profile Any Degree 2021 to 2025 Immediate joiner preferred willing to tele collection activities good communication preferred Kannada & Telugu is Mandatory Contact HR : Preethi 7483034114 Perks and benefits ESI, PF and incentive available

Posted 23 hours ago

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0.0 - 2.0 years

0 - 3 Lacs

New Delhi, Gurugram

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Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact Nidhi-9311340225

Posted 1 day ago

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0.0 - 2.0 years

0 - 3 Lacs

Gurugram

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Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact Nidhi-9311340225

Posted 1 day ago

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0.0 - 2.0 years

2 - 4 Lacs

Gurgaon/ Gurugram

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Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact isha - 7302579985

Posted 1 day ago

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0.0 - 2.0 years

2 - 4 Lacs

Gurgaon/ Gurugram

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Gurgaon-based domestic bpo is hiring for a customer support profile any grad or undergrad with or without experience. can apply, salary upto - 25k in hand, 6 days a week working, excellent comms skills required contact priya - 9266536764

Posted 1 day ago

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Exploring Outbound Process Jobs in India

The outbound process job market in India is a thriving industry with numerous opportunities for job seekers. Companies in various sectors such as BPOs, call centers, and customer service centers are actively hiring professionals for outbound process roles. These roles typically involve making outbound calls to customers or potential clients for sales, lead generation, market research, and customer service purposes.

Top Hiring Locations in India

  1. Mumbai
  2. Delhi
  3. Bangalore
  4. Pune
  5. Hyderabad

Average Salary Range

The average salary range for outbound process professionals in India varies based on experience and location. Entry-level professionals can expect to earn between INR 2-4 lakhs per annum, while experienced professionals can earn upwards of INR 6-10 lakhs per annum.

Career Path

In the outbound process job market, a typical career path may include roles such as: - Junior Executive - Team Leader - Manager - Operations Head

Related Skills

Some related skills that are often expected or helpful alongside outbound process include: - Communication skills - Sales skills - Customer service skills - Data analysis skills

Interview Questions

  • What do you understand by outbound process? (basic)
  • How do you handle rejection during outbound calls? (basic)
  • Can you explain the importance of customer relationship management in outbound processes? (medium)
  • How do you ensure compliance with regulatory guidelines during outbound calling? (medium)
  • Describe a successful outbound sales pitch you have made. (medium)
  • How do you prioritize leads in an outbound process? (advanced)
  • Have you used any CRM tools for outbound processes? If yes, which ones? (basic)
  • How do you handle objections from customers during outbound calls? (medium)
  • What strategies do you use to maximize productivity in outbound calling? (advanced)
  • How do you measure the success of an outbound campaign? (medium)
  • Can you give an example of a challenging situation you faced during an outbound call and how you resolved it? (medium)
  • How do you ensure data security and confidentiality in outbound processes? (medium)
  • What techniques do you use to build rapport with customers during outbound calls? (medium)
  • How do you stay motivated during repetitive outbound calling tasks? (basic)
  • Can you explain the difference between inbound and outbound processes? (basic)
  • How do you adapt your communication style when dealing with different types of customers during outbound calls? (medium)
  • Have you ever had to upsell or cross-sell products/services during an outbound call? How did you approach it? (medium)
  • How do you handle irate customers during outbound calls? (medium)
  • What do you think are the key qualities required for success in an outbound process role? (basic)
  • How do you handle call disconnections or call drops during outbound calling? (basic)
  • Can you share an example of a time when you exceeded sales targets in an outbound process? (medium)
  • How do you ensure accuracy and completeness of data entered during outbound calls? (medium)
  • Have you ever dealt with a language barrier while making outbound calls? How did you handle it? (medium)
  • How do you keep yourself updated on industry trends and best practices in outbound processes? (basic)

Closing Remark

As you prepare for your job search in the outbound process job market in India, remember to showcase your communication skills, sales acumen, and customer service expertise. By mastering these skills and preparing for common interview questions, you can confidently pursue opportunities in this dynamic industry. Good luck!

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