1262 Order Processing Jobs - Page 27

Roles and Responsibilities Catalogue Executive KPI Master Catalogue Management of all portals like Amazon, Flipkart, Myntra, Snapdeal, Ajio etc. Uploading of New products, content (Description, Bullet points, key features), other specifications & images. Up-gradation of existing listings for better results. Managing promotions like ad campaigns and A+ content. Updation of MRP, discounts & inventory on all portals. Ability to manage cross functional tasks within TAT. Follow-up with other agencies to manage images, updation on Drop box and image link creation. Browntape portal management including - Account creation for new Business partner Desired Candidate Profile 2 to 5 years experience.. Perks and Benefits As per industry.. Thanks & Regards Team HR 9327956606

Hiring for order management Min exp:-1yrs ctc upto 3.5lpa Location:-Pune,Chennai Immediate joiners only Skills:-Order management,OTC,Supply chain, Order fulfilment. For more details 9205018536(prabhsimer) Prabhsimer.imaginators@gmail.com

Job description Job description mentioned below. Coordination with Sales team, internal departments and customers to update status or orders in process. Manage dispatch from various locations and share details with sales team and customers. Follow up with sales teams for orders ready with production. Manage and plan Installations of the products. Update various data in the spreadsheet for reporting and analysis. The coordinator will be dealing with Sales, Operations, Production, Finance & Installation teams over phone and email. Key Requirements: Bachelors degree in science, Business, Marketing, or a related field. Minimum 2 years of experience in a similar role (sales support/coordinator). Strong organisational and multitasking skills. Proficient in MS Office (Excel, Word) Excellent verbal and written communication skills. Customer-focused with a problem-solving attitude. Ability to work independently and as part of a team.

We are hiring for Order Management / Order entry / book keeping ---- ONLY International experience Role & responsibilities Shift Timimgs - 9:30 PM - 6:30 AM (IST) Ensure all sales orders are booked & scheduled within stipulated time. To follow through on all instructions communicated on the purchase order and also by orders received from the customer directly Review each sales order to ensure all orders conform to revenue recognition policy and adhere to the discounts as detailed in the organizations policy manual Validate order entry teams data inputs for accuracy, and place necessary holds as appropriate Provide cross functional operational support to sales, logistics, legal and operations on daily basis. Coordinate product availability and work with shipping for logistics changes To provide status on orders, contract, invoices, serial numbers, shipment tracking etc

Since our founding, IDEMIA has been on a mission to unlock the world and make it safer through our cutting-edge identity technologies. Our technology leadership makes us the partner of choice for hundreds of governments and thousands of enterprises in over 180 countries, including some of the biggest and most influential brands in the world. In applying our unique expertise in biometrics and cryptography , we enable our clients to unlock simpler and safer ways to pay, connect, access, identify, travel and protect public places - at scale and in total security. Our teams work from 5 continents and speak 100+ different languages. We strongly believe that our diversity is a key driver of innovation and performance. Purpose This role is responsible for in-coming and out-going order processing and documentation, including generating delivery or shipping documents. Key Missions Connects with internal and external transport companies or departments for timely in-coming or out-going shipments Ensures prompt and accurate declaration of permits and prompt delivery and clearance of shipments Maintains the accuracy of the data in the ERP of the company Investigates everyhting non-conformance and recommends corrective actions Monitors OTDP/OTDR KPIs Supports budget preparation, cost analyze and report Maintains and updates supplier information such as qualifications, delivery times, product ranges etc. Manages inventories and maintains accurate purchase and pricing records Maintains good supplier relations and negotiating contracts Manages orders on behalf of the customers Holds experience and knowledge on basic procurement Works under supervision Profile & Other Information By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think. We deliver cutting edge, future proof innovation that reach the highest technological standards and we re transforming, fast, to stay a leader in a world that s changing fast, too. At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world. Visit our website to know more about the leader in Identity Technologies www.idemia.com

About the Team Meesho Grocery aims to revolutionise the way India shops for Grocery and towards that objective, we want to enable the lowest cost distribution for all daily needs. Grocery has the biggest share of the overall retail spend in India. It is projected to be a $800B market in 2024, of which the majority contribution comes from non-metro cities. The grocery market in Metro and Tier 1 has become crowded with a lot of players trying to solve the supply chain but the higher cost of logistics restricts these players from disrupting the lower-tier cities. At Meesho Grocery, we are building the most cost-effective distribution channel to disrupt the grocery market in lower-tier cities of India. Meesho Grocery is an early-stage mini start-up within Meesho with a completely different supply chain and modus operandi. We are a bunch of high-energy enthusiasts working towards creating something cool and big. About the Role We are looking for a detail-oriented, proactive, and operations-driven professional to join our Supply Chain team. As a Senior Associate - Processing Center Operations, you will be responsible for overseeing end-to-end operations across processing centers to ensure timely and accurate customer order fulfillment. You ll lead initiatives to design and optimize storage, handling, and order processing flows to improve efficiency, while ensuring compliance with quality standards. This role offers full ownership of performance, with the autonomy to drive cost optimization and process improvements. You ll collaborate closely with central Control Tower & Process Excellence teams to enhance performance and delivery success. In addition, you ll lead efforts in workforce productivity, training programs, and engagement strategies to build a high-performing and retained team. What you will do : Oversee daily operations within processing centers to ensure timely and accurate customer order fulfillment at targeted service levels. Design, implement, and optimize storage, material handling, and order fulfillment processes to enhance efficiency and throughput. Ensure strict adherence to quality and compliance standards across all processing centers. Manage middle-mile operations, including fleet planning, route optimization, and trip assignment. Drive operational excellence to meet customer delivery timelines and improve delivery success rates. Own end-to-end financial performance of the processing centers. Identify and implement cost optimization initiatives to improve overall operational efficiency and profitability. Train, monitor, and enhance the productivity of processing center personnel through structured programs and KPIs. Develop and implement employee engagement strategies to ensure high retention rates of the workforce. What you will need : Strong understanding of warehouse and processing center workflows Experience in managing end-to-end order fulfillment and delivery processes Ability to drive process improvements and standardization Ability to enforce SOPs and audit processes for adherence Experience in training, supervising, and evaluating operational teams Strong focus on manpower planning, productivity, and retention. Ability to collaborate cross-functionally and manage escalation effectively Minimum 3 years of experience in Warehouse or Lastmile Ops. About us Welcome to Meesho, where every story begins with a spark of inspiration and a dash of entrepreneurial spirit. Were not just a platform; were your partner in turning dreams into realities. Curious about life at Meesho Our people have a lot to say and theyve made us the top-rated e-commerce workplace on Glassdoor. Our Mission Democratising internet commerce for everyone- Meesho (Meri shop) started with a single idea in mind -to be an e-commerce destination for the next billion Indian consumers and enable 100 million small businesses to succeed online. We provide sellers with a range of industry-first benefits such as zero commission and the lowest shipping cost. Over 1.75 million sellers are registered on Meesho, growing their business by tapping the company s massive customer base, state-of-the-art tech infrastructure, pan-India logistics at the lowest cost through third-party logistics providers in an Everyday Lowest Cost channel for sellers. Affordable, relatable merchandise mirroring local markets has helped us make inroads with first-time internet users in the country. We cater to an underserved and unique customer base and cover every serviceable pincode in the country. Our unique business model and continuous innovation has enabled us to become the first Indian horizontal E-commerce company. Culture and Total Rewards Our focus is on cultivating a dynamic workplace characterized by high impact and performance excellence. We prioritize a people-centric culture, dedicated to hiring and developing exceptional talent. Total rewards at Meesho comprises of a comprehensive set of elements - monetary, non monetary, tangible and intangible in nature. Our 11 guiding principles, or " Mantras ," are the backbone of how we operate - influencing everything from recognition and evaluation to growth discussions. Daily rituals & processes like Reflections , Listen or Die , Internal Mobility Program, Talent Reviews, Continuous Performance Management - all embody these principles. We provide market leading compensation - both cash and equity-based - specific to job roles, individual experience and skill along with our employee centric benefits and work environment. We focus extensively on holistic wellness - through our MeeCare Program - encompassing benefits and policies across physical, mental, financial, and social wellness aspects. This includes extensive medical insurance benefits for employees and their families, wellness initiatives like telehealth, wellness events, and gym & recreational discounts etc. To support work-life balance, we provide generous leave policies, parental support benefits, retirement benefits, and learning and development assistance. Through gratitude for stretched work, personalized gifts, engagement & fun at work - we promote employee delight at the workplace. Many other benefits such as salary advance support, relocation assistance, and flexible benefits plans further enrich the Meesho employee experience. Know more about Meesho here : https://www.meesho.io/

We are looking for a proactive and detail-oriented Backend Sales Coordinator (Male) to join our team in the chemical manufacturing sector. This role will focus on supporting the sales team through outbound calling, managing customer inquiries, processing orders, and ensuring effective communication between sales, production, and logistics. The ideal candidate will possess strong communication skills and a commitment to delivering exceptional customer service. Key Responsibilities: Outbound Business Calls: Conduct outbound calls to potential and existing clients to follow up on inquiries, gather feedback, and promote our chemical products. Assist in lead generation efforts by identifying new business opportunities through targeted calling campaigns. Customer Support: Serve as a primary point of contact for customers, addressing inquiries and providing accurate product information. Handle customer concerns and resolve issues promptly, ensuring a high level of satisfaction. Order Processing: Send Quotation and Product Information. Process sales orders accurately and efficiently, ensuring all details are verified before submission. Coordinate with production and logistics teams to track order status and manage delivery timelines. Sales Administration: Maintain and update customer records, sales databases, and CRM systems to ensure accurate tracking of interactions and sales activities. Prepare sales reports, forecasts, and performance metrics for management review. Collaboration: Work closely with the sales team to support ongoing sales initiatives and strategies. Collaborate with marketing to align on promotional efforts and customer outreach. Market Research: Conduct research on industry trends and competitor activities to support sales strategies and identify potential leads. Compliance: Ensure all sales processes comply with company policies and industry regulations. Maintain accurate records of all transactions and communications for compliance purposes. JOB REQUIREMENTS: Male Candidate candidates will be preferred located nearby Mulund region. Bachelors/Master's degree in Chemistry/Paint Technology is preferred. Minimum of 2-3 years of experience in sales positions. Candidates from Chemical industry is preferred, specifically polymer paint and coating industry. Ability to understand and explain technical concepts related to chemical products. Excellent communication and coordination skills. Proficient in MS Office and sales applications. Exceptional time-management and organizational Skills. Strong leadership and interpersonal skills. Knowledgeable in current market regulation and trends.

Key Responsibilities: Support the sales team in daily operations, including lead generation, client follow-up, and order processing Coordinate and track sales activities to ensure timely follow-ups and pipeline progression Assist in developing sales presentations, proposals, and contracts Manage CRM systems and ensure all sales data is up-to-date and accurate Communicate directly with clients to provide product information, answer queries, and ensure customer satisfaction Collaborate with internal departments (marketing, logistics, finance) to ensure seamless order execution Analyze sales performance and provide regular reports to management Proactively identify new business opportunities and assist in nurturing leads into successful sales Qualifications & Requirements: Bachelor's degree in business administration, Sales, Marketing, or a related field 2 to 4 years of experience in a sales coordination or inside sales role Proven ability to meet and exceed sales targets Strong understanding of sales principles and customer service practices Excellent verbal and written communication skills Proficiency in MS Office and CRM software (e.g., Salesforce, HubSpot) Detail-oriented with strong organizational and multitasking abilities Self-motivated with a proactive and positive approach to problem-solving

Grade K - Office/ CoreResponsible for providing proactive assistance to the Customer Service team with a variety of administrative activities to help support operationally excellent customer service for internal and external business partners. The K level for this position is based on complexity of accountabilities including breadth and/or depth of knowledge and skills required. Entity: Finance Business Support Group Job Description: We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat, and mobility to millions of people every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the worlds ambition of a low-carbon future. Join us and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner and help the world get to net zero. Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team? Join our Finance Team and advance your career as a Customer Service Representative Job Purpose At bp, we re reimagining energy for people and our planet. We have a bold ambition: be a net zero company by 2050 or sooner, and help the world get to net zero. Crafting a more efficient business that makes the best use of its resources is a critical part of getting there. And that s what our new global business services (GBS) centre in Pune, India is here to do - put digital at the heart of our business and accelerate the transformation of bp s business processes across the globe. Driven by the bp values and comprising capabilities in data, procurement, finance and customer service, the GBS centre will drive ground breaking digital solutions and agile ways of working. The Customer Service Representative role exists to provide first and second line of customer support to telephone and written enquiries from external and internal Customers and other Consumers in accordance with agreed service levels. The position will ensure all facing queries are answered with the required speed, accuracy and with the maximum level of customer happiness. Customer Facing CSRs are required to have a broad understanding of all Customer Service processes to enable a high percentage of first contact resolution and will continually lead customer expectations through various contact channels. CSRs are the first point of contact for BP telephone based enquiries. Key Accountabilities Implement day to day customer service related operational tasks to ensure delivery meets customer expectations and is consistent with set process performance indicators, applicable service level agreements and the customer service functions core values. Leverage understanding of specific processes / systems and act as the first and second point of contact for any verbal or written form of enquiries from external customers and consumers and internal customers from the BP Business and third parties. These customers will include retail fuelling sites, branded and unbranded customers, commercial and strategic accounts and terminals. Provide customer service via the internet, phone, fax and email to support activities including: Account set-up, allocation and delivery issues. Order processing and order fulfilment. Sales order tracking. Supervise supply outages and react accordingly for incoming and existing orders. Retail marketing programme information, policy and product fulfilment. Retail site experience complaints, fuel quality claims, site locator etc. Complaint resolution, identification and management of complaint root causes. Log, assign and track progress of queries and customer requests from receipt to completion ensuring data is accurately entered and maintained in all customer service and data collection systems. Support GBS activities through immediate triage, partner concern (high risk customer issues - financial, legal, reputation), resolution or logging and forwarding of customer inquiries / issues. Education, Experience Graduation or equivalent Up to 3 years previous experience customer service skills in a telephone environment and or customer services environment preferred. Travel Requirement No travel is expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer value proposition, Digital fluency, Resilience, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Shift Timings: Night Shift (4 PM - 1 AM IST) Job Summary: We seek an experienced Order Management Analyst to build and streamline our order management processes in a fast-paced startup environment. This role will set up efficient workflows, manage data accuracy, and ensure smooth order execution. The ideal candidate will be a strategic thinker with hands-on expertise in process development, master data cleanup, and automation. Key Responsibilities: Effective management of order management processes, ensuring efficiency and accuracy. Oversee end-to-end order processing, including order form validation, invoicing and cash application. Clean up and maintain accurate master data in ERP/CRM systems to enhance order accuracy and reporting. Collaborate with sales, finance, Accounts receivable, and customer support teams to resolve order discrepancies. Identify and implement process automation opportunities to streamline operations. Manage order-related escalations, troubleshoot issues, and implement corrective actions. Manage accounts receivable mailbox and customer portal. Establish KPIs to monitor order accuracy, processing speed, and fulfillment efficiency. Ensure compliance with company policies, industry standards, and regulatory requirements. Drive system enhancements and data governance initiatives to support business scalability. Required Qualifications & Skills: Bachelors degree in Business Administration, Supply Chain, or a related field. 5+ years of experience in the OTC (Order to Cash) Process. Experience working in a startup or high-growth environment, with exposure to process development. Strong background in master data management, data cleanup, and system optimization. Proficiency in ERP and CRM systems like Netsuite, Oracle, Salesforce, or similar platforms. Strong analytical skills with the ability to interpret data and drive decision-making. Excellent communication, leadership, and stakeholder management skills. Ability to work in a fast-paced, evolving environment with minimal supervision. Experience handling night shift operations is a plus.

Description Generate business through cold calling, via telephone and other electronic media viz: Linked-In, Databases, web-promotion etc. To identify & understand the clients need & offer the best service & solution. Tapping new customers from existing & new databases through cold calling /data mining. Generate viable orders from new accounts. Setting Appointment with Key Decision Makers. Execute complete sales order process. Requirements Experience in tele-calling and inside sales process of minimum 2 years. Well Versed with IT Infrastructure & Networking Products. Excellent verbal and written communication skills. Ready to accept target based job responsibility. Willing to work as individual and team member.

Job Description Designation Trainee (Inside Sales engineer Order Processing) Department Sales Location Pune Qualification DME, B com Experience 0-1 year Technical Skills: Technical Background Good Computer skills Good Communication Roles & Responsibilities Responsible for booking sales orders in the system, coordinating with internal teams for smooth order execution, handling post-order customer communication, following up on payments, and preparing MIS reports to support sales operations. Sales order booking in system Communication with internal teams for order execution activity Post order communication with customer Payment follow up Preparation of MIS

A. Job Summary & Dimensions Provide efficient operation of the Indian Customer Service Team and control and administer all aspects of customer related issues. Responsible for resource deployment and meeting agreed Customer Service booking, metrics and project targets. Accountable for customer satisfaction and consistently improving the customers experience. B. Job Accountabilities 1. Understand the Southco Business system including all modules relating to Customers, Orders, Quotations, Manufacturing, Quality, Southco Products. 2. Understand the needs and applications of our Southco Key Accounts and Authorized Distributors in India. Work closely with Sales and Account Manager to satisfy those needs. 3. Co-ordinate, monitor and manage the Customer Service Team to provide an effective and efficient service to our customers. 4. Monitor, analyze and manage telephone activity in the Customer Service Department. Monitor and manage change notices, customer returns and customer complaints. Provide corrective action as required. 5. Assist the Customer Service Representatives in maintaining favorable relations with customers, Authorized Southco Distributors, Manufacturers Representatives and Strategic Account Managers. 6. Perform Performance reviews and Monthly Scorecard Reviews with Customer Service Team. 7. Travel to field as requested. MINIMUM REQUIREMENTS 1. Bachelor degree in commerce, science required. Engineering degree preferred. 2. Excellent Verbal and written communication skills. Fluency in written and spoken English is must. 3. Team oriented, people/goal oriented, relationship builder, good listener, ambitious, extremely motivated. 4. Mentally tough, able to withstand rejection, reliable 5. Computer knowledge like SAP SD, Word, Excel, PowerPoint 6. Experience in Order Management .

Quintes Global hiring for Senior Process Associate Customer Services(Order Management) for Ireland based renowned Biotech company specialising in the development, manufacture and marketing of clinical diagnostic products !! Job Location- Noida Shift- US shift 5 Days week Need immediate joiner Drop Facility & dinner facility will be given by company Role- Senior Process Associate Customer Services (Order Management) Job Summary: The Customer Service(Order Management) Associate will be responsible for ensuring that customer orders are serviced efficiently from initial enquiry on pricing/availability, order entry, inventory allocation, associated paperwork, through to final invoicing and (any) query resolution The role requires the incumbent to support the Team Lead in ensuring that all touchpoints from order enquiry to post order receipt support are addressed timely and to the customers satisfaction. The Customer Service Associate will be required to timely process the orders, and work in a cross functional environment, as per requirements. The incumbent will also support any new offshoring / expansion of roles that may result from future business needs. Key Responsibilities: Proven experience in Shared Services or BPO operations Knowledge/ exposure to manufacturing setup and preferably related industry domain Customer/ BU understanding and Responsiveness to Business Changes and requirements Ability to provide accurate data and influence recipients in relation to analysis and decisions Ability to drive documentation of operating procedures and implement process improvements Effective communication and problem solving skills Ability to plan and effectively deploy resources to maximise utilisation. Overall exposure to computers, ERP, internal business applications. Proficiency in using reporting tools. Knowledge of compliance requirements Interested candidate can share their resume at sunandal@quintesglobal.com with their current ctc, exp ctc & NP.

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity Ltd. is a $16.4 billion global technology and manufacturing leader creating a safer, sustainable, productive, and connected future. For more than 75 years, our connectivity and sensor solutions, proven in the harshest environments, have enabled advancements in transportation, industrial applications, medical technology, energy, data communications, and the home. With 89,000 employees, including more than 8,000 engineers, working alongside customers in approximately 140 countries, TE ensures that EVERY CONNECTION COUNTS. Learn more at ROLE OBJECTIVE Supporting all transactional tasks of the TE Order-to-Cash Process playing a key role in the whole business success. The team will support in the background the whole Customer Service Organization, intercompany business. Responsibilities To deliver extraordinary customer experience: As a customer facing function we always need to ensure that each and every customer turns into a promoter of TE. We need to fulfill the demanding nature of our customers and exceed their expectations by delivering extra ordinary customer experience on every inquiry. Creating a network with support functions and acting in accordance with TE Values to meet our objective of ECE. Delivering swift results to exceed expectations. Order Management - Entry of paper/fax customer purchase orders into TE SAP order management system. Completely and accurately enter all relevant purchase order data elements including part numbers, shipping and billing information, and any special instructions. Orders are to be created per documented work instructions. Utilize TE Knowledge Base to resolve technical/procedural issues while doing the daily task. Quotations Receive inbound quotation requests from customer and sales. Generate standard quotes using TE SAP System. Send quotes via email to customers and sales. Backlog Management/Order Changes Work with Material Planners and controllers and internal support functions to manage and cater to customer requests on better delivery dates. Make changes to existing sales orders in TE SAP System based on requests from CCP, Customers and Sales. Utilize knowledge base to understand individual customer contractual conditions for change orders. Make decisions on accepting, rejecting or modifying requests for change orders. Focus on getting deliveries cut for Orders that are past due on our systems at the earliest. Support of e-commerce systems including forecasting customer demand, update customer website with information and reports generated from TE SAP System Returns Receive return requests from Quality/Sales/customer. Generate RE Order in the system and create a CR after validating all the essentials of the material that is being returned by a customer for various reasons. Cross trainingsLearning and supporting all the transactions within the region/cross region. Innovation Challenge self to develop new and improved ideas for all that we do. Skills Education - Any graduate Customer centric. Excellent communication skills. Communicate with end customers via various channels such as telephone, email and chat (inquiries) to resolve technical questions and propose options and solutions. Detail oriented Strong organization and time management skills Ability to learn quickly and provide complete floor support Fluent in business communication. Proficiency on MS Office suite Note Okay to work in Night Shift Competencies

Key Responsibilities: Perform order management tasks for specific customers/accounts, handling the entire order life cycle (order entry, modification, invoicing, credits/debits, logistics documentation). Provide consultative support to customers regarding lead time, availability, minor technical support, and policy. Act as a single point of contact for customer inquiries and escalations, managing them to closure. Demonstrate customer support excellence in all communications and interactions. Liaise with internal production, planning, and materials teams to ensure prompt, accurate, and timely order throughput, including achieving financial targets. Communicate with sales, warehouse, and logistics staff to confirm order status and resolve customer queries. Support departmental goals and initiatives to become a more proactive customer-centric organization. Develop, document, and enhance standard administrative practices related to customer communication and order throughput processes. Identify and develop proactive communications for assigned customers regarding processes, policy, and best practices. Support customer visits and participate in continuous improvement projects. Lead a team of 5+ Order Management Representatives/Specialists. Plan, prioritize, and schedule team activities for efficiency. Review progress and evaluate results for continuous improvement. Ensure customer support excellence in all interactions. Utilize departmental tools, systems, and processes effectively. Monitor team performance and adapt procedures for improvement. Lead cross-functional problem-resolution initiatives. Address complex inquiries promptly and accurately. Liaise with other departments to integrate activities. Analyze customer inquiries and recommend process improvements. Develop problem-solving guidelines and materials. Own departmental metrics, reporting, and analysis. Coordinate team input for proactive customer communications. Lead local and participate in global continuous improvement projects. External Qualifications and Competencies Qualifications: Bachelor's degree or equivalent required. This position may require licensing for compliance with export controls or sanctions regulations. Competencies: Collaborates: Building partnerships and working collaboratively with others to meet shared objectives. Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Customer focus: Building strong customer relationships and delivering customer-centric solutions. Drives results: Consistently achieving results, even under tough circumstances. Manages complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Self-development: Actively seeking new ways to grow and be challenged using both formal and informal development channels. Customer Support: Demonstrates how proactive customer support interactions are required at each phase of the order life cycle to ensure customer satisfaction. Order Life Cycle: Demonstrates the phases of the end-to-end order life cycle, terminology, and functional collaboration that enable customer orders to be fulfilled. Order Life Cycle Systems Knowledge: Demonstrates the steps within each system screen to process customer orders, order modifications, and respond to customer queries. Order Processing: Demonstrates the steps necessary to manage the processing of customer orders through order receipt, exception identification, and resolution. Values differences: Recognizing the value that different perspectives and cultures bring to an organization. Additional Responsibilities Unique to this Position Experience: 8+ years of experience in Supply Chain/Customer Order Management, including people management. Experience in managing a team of 5+ employees preferred. Experience in high-impact continuous improvement or Six Sigma projects preferred. Intermediate level of relevant work experience, preferably in consulting or GCC/shared services industry, working with APAC or EMEA region. Skills: Strong team management skills. Excellent communication and interpersonal skills. Ownership and self-drive for value addition. Analytical and problem-solving abilities. Ability to adapt and thrive in a fast-paced environment. Ability to work collaboratively with all stakeholders. Proficiency in Microsoft Office Suite and presentation skills. Work Conditions: Ready to work in shifts (APAC shift: 6:30 AM to 3:30 PM IST or EMEA shift: 12:30 PM to 9:30 PM IST). 2 days work from home and 3 days work from office with free transport facility for both shifts.

AVEVA is creating software trusted by over 90% of leading industrial companies. This role will provide dedicated ownership and focus on the E2E subscription business process flow from quote, contract, fulfilment, service, and billing to smooth and delight the Customer experience. This role will work with other Global Process Owners (GPO) across the business to align and standardise the processes for subscription-based orders. As part of the Global Business Operations Team member, Sp ecialist, Order Management PI - APAC , will ensure the administrative aspect of the AVEVA order processing and customer service functions. This position focuses heavily on having an eye for detail and on being able to provide prompt and accurate responses to customer inquiries. Responsibilities: Essential position to execute first line customer engagement. Consistently inputting and updating information to ensure accuracy of customer records. Fulfill decommissions, exchanges, and other install base change requests. Process and/or release orders in our transactional systems. Partnering with customers to ensure information is collected correctly for order processing including matching Quote, PO, and other agreements. Assisting with invoice management and resolution. Undertake complex assignments where considerable judgment and initiative are required in resolving problems, making suggestions, and implementing those recommendations. Provide local perspective on global policies in order to foster continued improvement. Supply feedback on customer experience to management, sales, and other groups. Creation and maintenance of master data, customer installed base records, cases, etc. within SAP, Salesforce and/or other systems currently in use. Acquire, maintain, and apply knowledge of PI software configuration and shippable parts. Assist and satisfy internal and external customers professionally in a friendly, collaborative and concise manner by providing required information. Escalate partner/customer problems, issues, and concerns to most appropriate person when necessary. Follow-up in a timely, accurate and proactive manner on open issues, tasks, activities, and unresolved items. Answer external phone calls and/or other communication requests from customers and assist with requests/questions. Perform self-audits to obtain high quality results in all processing requests. Qualifications: Excellent interpersonal skills demonstrated through written and verbal communication in English Exceptional telephone customer service skills Highly motivated self-starter with experience in order processing Ability to work in a fast-paced environment Proficient in use of Microsoft Office products (Outlook, Word, Excel) required Experience with CRM Systems; SAP, Oracle and SalesForce knowledge is a plus Detail-oriented with the aptitude to manage multiple tasks Strong analytical, troubleshooting, and problem-solving abilities Ability to adapt to changing environment without sacrificing customer satisfaction or quality Strong organization skills Aptitude to maintain composure in stressful situations and time constraints Team player with a positive attitude Self-starter Fluency in English is mandatory India Benefits include: Gratuity, Medical and accidental insurance, very attractive leave entitlement, emergency leave days, childcare support, maternity, paternity and adoption leaves, education assistance program, home office set up support (for hybrid roles), well-being support Its possible were hiring for this position in multiple countries, in which case the above benefits apply to the primary location. Specific benefits vary by country, but our packages are similarly comprehensive. Find out moreaveva.com/en/about/careers/benefits/ Hybrid working By default, employees are expected to be in their local AVEVA office three days a week, but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote. Hiring process InterestedGreat! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process. Find out moreaveva.com/en/about/careers/hiring-process About AVEVA AVEVA is a global leader in industrial software with more than 6,500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy, infrastructure, chemicals, and minerals safely, efficiently, and more sustainably. We are committed to embedding sustainability and inclusion into our operations, our culture, and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targetssustainability-report.aveva.com/ Find out moreaveva.com/en/about/careers/ AVEVA requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third-party personal data may involve additional background check criteria. AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture, developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

GRI-ALLESET is a unique organization that specializes in the design, development, manufacture, marketing, and distribution of high-quality, cost-effective product solutions for the global healthcare marketplace. The services offered include a complete suite of contract manufacturing services (including design, development, manufacture, sterilization, and logistics), marketing and sales services, as well as a diverse range of market-tested products that are sold to Custom Procedure Pack Manufacturers, Medical Device Manufacturers and Dealers. We are currently searching for a talented individual who will assume a high level of responsibility for client and business development in Mumbai. Role & responsibilities : Process customer complaints. Address customer concerns and issues, escalating them as necessary for job completion and customer satisfaction. Maintain customer price list in order entry and invoice system. Process customer orders, changes, returns and invoicing according to established department policies and procedures. Provide documentation to accounting for bill processing of air and sea shipments. Clear containers Distribute weekly open purchase order reports to customers and manager. 3PL inventory management and reconciliation. Ability to organize and prioritize workflow and to meet established timeframes. Strategic/ tactical planning and implementation capabilities. Track open orders for lifecycle of the order. Preferred candidate profile : Must be proficient in Excel and Microsoft Office. Three of more years of related practical work experience preferably in a manufacturing environment into CSR Role

Job Title: Assistant Manager Customer Service (Europe Region) Location: Vikhroli Experience Required: 4 to 10 Years Industry: Manufacturing Department: Customer Service Job Description: We are hiring an experienced Assistant Manager Customer Service to support our Europe region operations. The ideal candidate should have a strong background in manufacturing customer service , sales coordination , and export order processing . This role requires close collaboration with both customers and internal teams to ensure a seamless Order-to-Cash (O2C) experience. Key Responsibilities: Manage end-to-end customer service operations for international (export) clients Coordinate with internal teams (sales, logistics, finance, production) to ensure timely order fulfillment Handle complete Order-to-Cash process from order entry to delivery and payment follow-ups Maintain proactive communication with customers regarding order status, delivery schedules, and issue resolution Prepare and maintain accurate documentation in SAP and Excel for all customer transactions Ensure customer satisfaction and maintain long-term business relationships Required Skills & Qualifications:- 4+ years of experience in customer service within the manufacturing industry Proven experience handling international/export customers Proficient in SAP (Order Management module) and MS Excel Strong coordination and communication skills with internal stakeholders Knowledge of documentation and compliance related to exports is preferred Graduation in any discipline (Engineering/Commerce preferred) Excellent written and verbal communication skills Should be based in Mumbai

Location: Sector 5, Kolkata Workweek : 5.5 Days (Alternate Saturdays are half-days) Reports To: Management About the Role : We are looking for a detail-oriented, responsible, and highly organized Process Coordinator to join our Management & Operations Team (MDO). This is a critical, behind-the-scenes role designed to ensure that processes, once defined, are executed exactly as expected across different departments. The Process Coordinator doesnt do the work she makes sure it gets done, exactly as defined. This includes documenting workflows, following up with the responsible teams or individuals, tracking progress on shared sheets or dashboards, and ensuring proper reporting. If you are someone who loves structure, timelines, and accountability this role is built for you. What You'll Do : Workflow Implementation - Ensure execution of assigned company processes step-by-step as defined in internal flowcharts Provide instructions and support to team members on how to follow defined processes. Serve as the single point of accountability to ensure the process runs on time and to spec Daily Follow-Ups & Accountability - Perform daily follow-ups with team members to ensure each task is being completed Maintain logs of missed or delayed steps and escalate concerns as needed Proactively remind team members of upcoming or overdue actions Reporting & Documentation - Maintain accurate Google Sheets or Excel trackers Ensure all stakeholders are updated on current progress of any process being monitored Assist the Executive Assistant and MD in pulling reports, data, and insights from ongoing processes Who You Should Be : A female candidate, residing within 60 minutes of Sector 5, Kolkata Someone with a strong sense of responsibility and discipline Must be extremely comfortable with Google Sheets (Excel knowledge is a bonus) Experience in operations, admin, or coordination roles is a plus (especially in SMEs or startups) Should have clear written and verbal communication skills and be comfortable following up persistently Open to learning and implementing structured business systems and SOPs Most importantly, should be someone who enjoys getting things done right, every single time Why This Role Matters : This is a foundational operations role that directly impacts company efficiency and performance You will be the eyes and ears of the MDs office when it comes to ensuring systems are followed Over time, successful performance here can lead to larger opportunities in operations, project management, or administration

Handling transfer orders and delivery orders Preparing MIS reports, including sales reports Supporting the sales team with coordination tasks Maintaining sales-related documentation and records Strong in MS Excel Age Below 25 year, Male & Female .

2 – 3 years of SAP exp for Invoice correction, BP Code creation, Order Process, Invoicing & Revenue recognition in the books of finance. Validation of Agreement/ PO / Contract and capture revenue as per company policy within a strict timeline. Required Candidate profile Rectification of invoices and taking corrective action by raising a Credit Note and re-invoicing in SAP. Prepare reports on a daily and monthly basis as per company policy. Basic knowledge of GST

Key Responsibilities Order Processing, Invoice Management, Sales Data reporting. Collaborate internally with Sales & Service department, externally with the dealer team and process RTO documents. Skills & Qualifications Excellent communication and interpersonal skills. Proficiency in relevant software, including CRM systems and Microsoft Office. Ability to work independently and as part of a team. Attention to detail and accuracy in data entry and record keeping. Understanding of commercial processes Proficiency in Tamil , English & Hindi is a must Bachelor's degree or equivalent Experience 5-7 years in relevant function Salary on par with the industry standards. Shortlisted candidates will be called for interview within a week.

We are looking for a proactive and detail-oriented Spare Parts Sales Coordinator to support our spare parts sales team. The ideal candidate will handle customer inquiries, generate quotations, coordinate with internal departments, and ensure smooth end-to-end order processing. This role requires excellent communication, organization, and a strong customer service mindset. Key Responsibilities: Respond to customer inquiries regarding spare parts via phone, email, or in-person. Prepare and share quotations based on customer requirements and pricing guidelines. Coordinate with the inventory and procurement teams to confirm part availability. Process customer orders in the system and track deliveries to ensure timely fulfillment. Maintain accurate sales records, order status updates, and customer databases . Follow up with customers on order confirmations, pending payments, and feedback . Assist the Spare Parts AGM with administrative tasks and documentation support. Liaise with suppliers and logistics providers for special or back-ordered items. Support the after-sales team by maintaining records of warranty and replacement parts . Generate sales reports and inventory summaries for management review. Qualifications: Bachelors degree or diploma in Business Administration , or a related field. 2 - 4 years of experience in sales coordination, preferably in the automotive, machinery, or spare parts domain. Strong communication skills in English, Hindi, and Marathi (both written and verbal). Proficient in MS Office (Excel, Word, Outlook) ; familiarity with ERP systems is preferred. Excellent organizational, multitasking, and time management abilities. High level of customer service orientation and attention to detail. Preferred Attributes: Female candidates are encouraged to apply to promote gender diversity. Experience in technical or mechanical product sales is a strong plus. Familiarity with inventory or sales software is an advantage.

Role: Order management - Process Specialist Exp: 1.2+ yrs experience in Order management, processing, fullfilment etc Good Communication must Location: Chennai Rotational shift Immediate joiners Regards, Ramya 8489756652