Order Processing Executive

Job Title: Order Processing Executive

Location: Malad West, Mumbai

Experience: 1+ years preferred

Shift: US Based (Night Shift)

Position Overview:

The ideal candidate is responsible for handling the end-to-end order processing for customer purchases. This role involves receiving purchase orders, processing them within the ERP system, and ensuring customer order acknowledgment is sent. Also managing inventory checks to confirm stock availability and communicates with customers regarding backorders. The ideal candidate should be a team player with strong attention to detail, communication skills, and proficiency in Typing & Data Entry.

Key Responsibilities:

• Receive customer purchase orders via email and ensure all order details are correct.
• Process orders in the ERP system, ensuring accuracy and completeness.
• Review and index orders within the designated software for tracking and reference.
• Send order acknowledgments to customers, confirming order receipt and providing relevant details.
• Communicate with customers regarding stock availability and backorders.
• Update customers on the status of their orders and provide expected delivery timelines.
• Check inventory levels in real-time to confirm stock availability for orders.
• Inform customers of any backordered items and provide alternative solutions or delivery updates as necessary.
• Work collaboratively with team members to ensure the timely and efficient processing of orders.
• Assist colleagues with any inquiries related to order processing or system-related issues.
• Perform indexing in designated software to track and maintain proper order records.
• Ensure that order details are consistently updated and indexed in the system for easy reference.
• Suggest process improvements that can enhance the efficiency of order processing.
• Contribute to optimizing ERP and software usage for order management.

Skills Required:

• Strong attention to detail and accuracy.
• Excellent typing and data entry skills.
• Ability to handle multiple tasks in a fast-paced environment.
• Excellent communication skills.

Experience:

• Previous experience in order processing or a similar role is a plus.

Job Type: Full-time

Pay: ₹300,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Evening shift
• Fixed shift
• Monday to Friday
• Night shift
• US shift

Ability to commute/relocate:

• Malad, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Data entry: 1 year (Preferred)

Location:

• Malad, Mumbai, Maharashtra (Preferred)

Shift availability:

• Night Shift (Preferred)
• Overnight Shift (Preferred)

Work Location: In person