Order Management Representative

Job Description

Who You ll Work With In this role, you will work closely with Arista s Sales team, channel partners, distributors, and resellers to ensure accurate order processing and fulfillment. You ll also collaborate with internal teams including Finance, Legal, Customer Support, and Logistics to address contractual, compliance, and shipping requirements, ensuring a seamless experience for our customers across the APAC region. What You ll Do Process purchase orders received from Arista s partners and end-customers and produce commensurate Arista Sales Orders. Ensure proper and accurate shipping logistics Perform requisite review of key terms on customer and partner purchase orders to ensure accuracy and adherence to existing contractual and pricing agreements Follow-up on customer related issues, including processing RMA requests. Support Attach - Ensure that purchase orders from customers and partners include requisite product support for the switches on their orders. Maintain thorough and accurate installed customer base and service contract information. Collaborate with Sales team to understand any special customer issues and situations. Develop and maintain understanding of the channel sales model, direct sales model and partner effectively with Distributors and Resellers. Clearly understand all product offering, subscription and renewal licensing models. Timely resolution of backlogged orders, and tracking of order cancellations to ensure accurate processing. Other duties/projects when required; particularly to help achieve SOX compliance Previous experience in sales, specifically orders management and software maintenance renewals, is preferred: 5+ years Must have attention to detail and ability to follow-up with Arista Account Representatives and/or Arista partners/customers on purchase order and shipping terms and issues. Must have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision. Must have demonstrated ability to work independently as well as in a team environment. Must possess excellent customer service skills with an orientation towards helping customers. Must thrive in a results-driven environment. Excellent oral and written communication skills and strong computer proficiency. Strong command of English language. Additional languages would be an advantage but are not a requirement. Strong working knowledge of Microsoft Office applications and previous experience of Salesforce.com is desired Ability to review and interpret contractual terms and conditions. Knowledge of shipping logistics and shipping terms for APAC region