Operations Team Lead

*Position /Designation Name* :- Team Leader Operations

*Number of Position* :- 1

*Client Name (Pesudo)* :- Blueberry

*Job Location* :- Gurgaon

*Choose the relevant job function* :- Operations

*Diversity candidate Need* :- Anyone can apply

*Experience* :- 1-2 years

*Notice Period* :- 15 to 30 days

*CTC* :- 7.5 LPA

*Shift Timings* :- Shift ( Rotational)

*Working Days* :- 5 days

*Transport Availability :* - One Way Cab

*Education* :- Graduate

*YEARS OF EXPERIENCE* : 3-4 Years

Company is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.

*Role and KEY RESPONSIBILITIES*

• Handle a team of 20 to 30 people

• Responsible for New Hire training and Quality audits.

• This role requires day to day communication directly with the US clients.

• Report creation and publishing

• Responsible for the day-to-day supervision of a group of back-office associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

• Regularly impart effective coaching to team members, enabling consistent high performance delivery

• Identify performance related issues, develop an action plan for improvement and implement corrective action

• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

• Stay current on internal work processes, policies, and procedures. Attend required manager development training

• Promote Company values- walk the talk and lead by example

*Key Skills and knowledge:*

• Experience in direct Client interaction.

• Willingness to work in a flexible schedule

• Healthcare domain knowledge