We are seeking an experienced and skilled Team Leader to our team. The successful candidate will be responsible for managing and motivating a team of support representatives, developing and implementing strategies, and achieving targets. Responsibilities: Monitoring and managing desktop support, and VIP support functions to ensure optimal service. Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews. Manage installations, upgrades and configurations of hardware and software Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery Resolve issues escalated by technicians and engineers. Ensure data is handled, transferred or processed according to legal and company guidelines Provide support and guidance to stakeholders. Control costs and budgets regarding products. Developing a deep understanding of products to provide proper service delivery to clients. Taking accountability for service delivery performance, meeting customer expectations, and driving future demand Develop practices and ensure team productivity. Performance and Quality Management: Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades Providing accurate and regular reports to the management on performance of the service delivery Leading personnel management, performance assessment, training, and mentoring Building strong relationships with teams to enable effective dialogue exchange between departments Requirements: 4+ years experience as Team Leader Experience with system installation, configuration and analysis Knowledge of Desktop, Servers, networks and cloud computing Knowledge of data protection operations and legislation (e.g. GDPR) Leadership and organizational skills Ability to manage multiple projects Outstanding communication skills Problem-solving aptitude BSc/B-tech in Computer Science, IT or relevant field Show more Show less

Company Description Fusion Innovative is a technology solutions provider based in Chennai. We specialize in delivering powerful and adaptable digital solutions that satisfy the needs of businesses and drive digital success. We believe in transforming businesses with innovative technology to unlock opportunities for growth and success. Role Description This is a full-time on-site role for a Product Support Executive. The Product Support Executive will be responsible for providing online and technical support to customers, ensuring customer satisfaction, and providing excellent customer service. Qualifications Customer Support, Technical Support, and Online Support skills Customer Service and Customer Satisfaction skills Excellent communication skills, both written and verbal Ability to handle difficult situations and resolve customer issues Ability to work in a team and under pressure Experience with CRM software is a plus Bachelor's degree in any field Experience 1 to 2 yrs in Customer support Show more Show less

Responsibilities This is a full-time on-site role for an Inside Sales Executive located in Chennai. The Sales Executive will be responsible for generating leads, communicating effectively with customers, and completing sales transactions. The Sales Executive should ensure customer satisfaction And maintain strong relationships with existing customers while finding additional opportunities for sales growth. Requirements Inside Sales and Lead Generation skills Excellent Communication and customer service skills Sales skills Ability to work in a fast-paced environment Familiarity with sales software, is a plus Bachelor's degree in Business Administration, Marketing, or any other relevant field 0-2 years of experience in Inside International Sales or related fields Education Any UG Degree or relavent experience Min 1 to 2 years of Experience Work Location Chennai Shift Timing UK Shift Immediate Joiners Required Show more Show less

Experience – 1 to 2 years Location - Chennai Shift time - 6.00 pm to 3.00 am Company Description Fusion Innovative is a one-stop-shop for all technological needs with a focus on digital solutions. Our goal is to transform businesses with powerful and adaptable digital solutions that satisfy their immediate needs while unlocking opportunities for future growth. We are seeking a skilled and customer-focused Technical Support to join our support team. The ideal candidate should have a strong understanding of networking concepts and hold a valid CCNA certification. You will be responsible for troubleshooting network-related issues and ensuring high levels of customer satisfaction through efficient and effective problem resolution. Key Responsibilities: Provide technical support for network-related issues via phone, email, and remote tools. Troubleshoot LAN, WAN, Wi-Fi, VPN, router/switch configuration, and firewall issues. Monitor and maintain network systems to ensure maximum uptime. Assist clients in setting up and configuring network devices. Identify and escalate complex issues to higher-level support teams when necessary. Maintain logs of issues and solutions using a ticketing system. Ensure timely resolution and follow-up for all support cases. Collaborate with internal teams to improve product functionality and user experience. Document FAQs, solutions, and network setup guides for internal and customer use. Required Skills and Qualifications: Bachelor's degree in Computer Science, Information Technology, or related field. At least 1 year of work experience with Technical Support CCNA certification Solid understanding of TCP/IP, DNS, DHCP, VLANs, subnetting, routing, and switching. Hands-on experience with network hardware (routers, switches, firewalls). Experience with troubleshooting tools like ping, traceroute, telnet, Wireshark, etc. Strong communication and interpersonal skills. Ability to handle pressure and multitask in a fast-paced environment. Job Type: Full-time Pay: ₹15,000.00 - ₹25,000.00 per month Shift: Night shift Application Question(s): What is your current CTC ? What is your expected CTC ? Are you immediate joiner? If not what will be your notice period? (in days) How many years of work experience do you have with Technical Support? Work Location: In person

Company Description Fusion Innovative is a one-stop-shop for all technological needs with a focus on digital solutions. Our goal is to transform businesses with powerful and adaptable digital solutions that satisfy their immediate needs while unlocking opportunities for future growth. Role Description This is a full-time on-site role for an Business Development Executive located in Chennai. The Sales Executive will be responsible for generating leads, communicating effectively with customers, and completing sales transactions. The Sales Executive should ensure customer satisfaction and maintain strong relationships with existing customers while finding additional opportunities for sales growth. Qualifications Inside Sales and Lead Generation skills Excellent Communication and customer service skills Sales skills Ability to work in a fast-paced environment Familiarity with sales software, is a plus Bachelor's degree in Business Administration, Marketing, or any other relevant field Freshers can also apply with good communication and knowledge about Inside Sales Show more Show less

Company Description Fusion Innovative is a one-stop-shop for all technological needs with a focus on digital solutions. Our goal is to transform businesses with powerful and adaptable digital solutions that satisfy their immediate needs while unlocking opportunities for future growth. Role Description This is a full-time on-site role for an Business Development Executive located in Chennai. The Sales Executive will be responsible for generating leads, communicating effectively with customers, and completing sales transactions. The Sales Executive should ensure customer satisfaction and maintain strong relationships with existing customers while finding additional opportunities for sales growth. Qualifications Inside Sales and Lead Generation skills Strong communication & customer service skills Fluency in English and other regional languages (Hindi, Urdu, Chinese, Spanish, French, Japanese, etc.) is a plus Ability to work in a fast-paced environment Familiarity with sales software, is a plus Bachelor's degree in Business Administration, Marketing, or any other relevant field Freshers with strong communication skills and basic sales knowledge are welcome to apply!

Company Description Fusion Innovative is a leading provider of innovative and adaptable digital solutions based in Chennai. We specialize in transforming businesses and helping them achieve their digital success. Our solutions are designed to meet the needs of today while unlocking future opportunities. Role Description This is a full-time on-site role for a DevOps Engineer at Fusion Innovative in Chennai. As a DevOps Engineer, you will be responsible for the day-to-day tasks associated with infrastructure as code (IaC), software development, continuous integration, system administration, and Linux. The products you will be working on Fusionpos, Fusion kitchen & Fusion my business. You will work closely with our development and operations teams to ensure seamless integration and deployment of our digital solutions. Qualifications Experience with infrastructure as code (IaC), software development, and continuous integration Experience in Functionality/Operations in AWS Strong system administration skills, particularly in Linux environments Knowledge of DevOps best practices and tools Experience with containerization technologies such as Docker Experience with cloud platforms such as AWS or Azure Knowledge of networking and security principles Excellent problem-solving and troubleshooting skills Effective communication and collaboration skills Relevant certifications (e.g., AWS Certified DevOps Engineer, Certified Kubernetes Administrator) are a plus 2+ years of experience in relevant field

This is a full-time on-site role for an Business Development Executive located in Chennai. The Sales Executive will be responsible for end to end sales including communicating effectively with customers, and completing sales transactions. The Sales Executive should ensure customer satisfaction and maintain strong relationships with existing customers while finding additional opportunities for sales growth. Key Responsibilities: Handle end-to-end sales including cold calling, pitching, negotiation, and closing Engage with clients through effective communication and customer service Close sales deals and ensure client satisfaction Maintain and grow relationships with existing customers Collaborate with cross-functional teams for smooth client onboarding Requirements: 0-2 years of Inside Sales experience Strong communication skills in English; fluency in Hindi, Urdu, Chinese, Bengali, or other regional/international languages is a plus Familiarity with CRM/sales software is an advantage Bachelor’s degree in Business Administration, Marketing, or related field Freshers with strong communication and basic sales knowledge are welcome to apply Additional Benefits: Hybrid work mode – flexibility to work from home and office One-way cab facility for late shifts Opportunity to work with UK-based and international clients Exposure to global work culture and professional development