Operations & Process Excellence Intern

Operations & Process Excellence Intern

Location: Mumbai - Dadar West

Department: Cross-functional (Sales, Admissions, Applications)

Type: Full-time Internship

Duration: 2 months (can be extended if needed)

About the Role : Are you someone who loves organizing, helping teams, and making things run smoothly? As an Operations & Process Excellence Intern, you’ll get to work closely with different teams, assist with daily tasks, and improve how things work in the office. This is a great opportunity to learn how good processes make a big difference in a company’s success.

Responsibilities :

1. Handle Calls and Follow-ups

• Track incoming calls and make sure no calls are missed.
• Follow up on missed calls to keep things running smoothly.
• Help answer calls when the main counselors are unavailable.

2. Check Client Communication

• Review messages and emails sent to clients to ensure they are clear and timely.
• Spot delays or missed messages and let the team know to act quickly.

3. Talk to Clients

• Send follow-up messages via WhatsApp and email to help clients move forward.
• Keep records of all conversations in an organized way.

4. Support CRM Work

• Make sure all data in the CRM (client management system) is accurate.
• Share suggestions to improve how the system works based on feedback.

5. Work with Data and Reports

• Collect and organize data to help the team spot trends and issues.
• Create simple summaries of team reports to share with managers.

Who should Apply:

This internship is for you if you:

• Like organizing and improving how things are done.
• Are comfortable using tools like WhatsApp, email, and spreadsheets.
• Communicate clearly and enjoy helping teams work better.
• Are curious to learn about how companies manage their operations.

Requirements:

• Graduate or final-year student (any field).
• Fluent in English and Hindi (speaking and writing).
• Familiarity with CRMs or basic software tools is a plus.

What you will Learn:

• How to manage and improve daily operations in a busy office.
• Tips for creating smoother workflows and better client communication.
• Hands-on experience with data, reports, and client management tools.
• The role of teamwork and communication in delivering excellent service.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Schedule:

• Day shift
• Fixed shift

Education:

• Bachelor's (Required)

Work Location: In person

Speak with the employer
+91 7489396091