Operations Executive

Job Title: Operations Executive – E-commerce & Fulfillment Location: Near NHPC Metro Station, Faridabad Employment Type: Full-time About the Role: We are looking for a reliable and detail-oriented Operations Executive to join our growing team. This role is critical to ensuring smooth day-to-day operations including order packing, order management, inventory tracking, store management, and customer support. You will play a key role in delivering a seamless experience to our customers. Key Responsibilities: 1. Order Fulfillment & Packing: Book, pack, and dispatch daily customer orders on time Ensure packaging quality and accuracy of each shipment Coordinate with courier partners for timely pickups and deliveries 2. Order Management Manage and process orders across website marketplaces (e.g., Shopify, Amazon, etc.) Handle order cancellations, exchanges, and returns Track order status and update internal dashboards 3. Inventory & Store Management Maintain accurate stock records and update inventory daily Conduct periodic physical stock audits Coordinate restocking, inwarding, and inventory reconciliation 4. Customer Support Handle incoming queries via email, WhatsApp, and Instagram DMs Address customer concerns related to orders, deliveries, and returns Ensure timely, empathetic, and solution-oriented communication Qualifications & Skills: 0–2 years of experience in e-commerce or operations preferred Basic knowledge of order management platforms (Shopify, Amazon, etc.) Strong attention to detail and time management Comfortable using Google Sheets, Excel, and basic inventory tools Good communication skills (English & Hindi) Ability to work in a fast-paced, small-team environment What We Offer: Opportunity to work in a growing D2C brand A collaborative and hands-on work environment Career growth in operations and supply chain Employee discounts and performance bonuses Job Type: Full-time Pay: ₹15,000.00 per month Benefits: Leave encashment Paid sick time Paid time off Schedule: Day shift Supplemental Pay: Overtime pay Performance bonus Ability to commute/relocate: Nhpc Colony, Faridabad, Haryana: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): Current Salary? Expected Salary? Work Location: In person