Operations & Client Success Manager

Position: Operations & Client Success Manager

Location: Kalkaji Office

Company: Luhaif Digitech – Full-Service Digital Marketing Agency

Salary package: Hike on current salary

Role Overview:

• Luhaif Digitech is looking for a high-performing Operations & Client Success Manager who can own three core areas.
• Team Management – drive execution, manage deliverables, and ensure accountability
• Client Servicing – be the face for 8–10 active clients, communicate updates, handle escalations
• Marketing Strategy – contribute to growth plans, campaign ideas, and media planning
• This is a key leadership role working directly with the CEO and delivery heads.

Responsibilities:

• Team & Operations Management:
• Ensure daily deliverables are tracked and closed across departments (design, social, web, ads)
• Drive task delegation, follow-ups, and quality checks using Notion or similar tools.
• Conduct daily standups and weekly sprint reviews with internal teams.
• Maintain timesheets, productivity trackers, and leave logs.
• Enforce deadlines and handle resourcing conflicts.

Client Servicing:

• Be the single point of contact (SPOC) for assigned clients
• Share weekly performance reports and insights with clients
• Set up review calls, share campaign plans, and gather feedback
• Handle escalations and ensure client satisfaction
• Coordinate with design and ad teams to meet expectations

Strategy & Execution:

• Brainstorm monthly campaign ideas, hooks, and media budgets
• Assist in performance review of paid campaigns and SEO efforts
• Help create client success roadmaps (especially for healthcare, real estate, and edtech clients)
• Share benchmarks and ensure ROI-focused execution

What We’re Looking For:

• 3–6 years in digital marketing, project/client management, or agency operations
• Proven ability to handle multiple teams and clients in parallel
• Strong verbal + written communication skills
• Familiarity with Meta Ads, Google Ads, SEO, Canva/Figma basics
• Experience in Healthcare/Real Estate marketing is a big plus
• Process-driven mindset with creative problem-solving attitude

Growth Path:

• This is a leadership-track role. Based on performance, the candidate can grow into:
• Head of Client Success
• AVP – Growth & Strategy
• Business Unit Head (Healthcare / Performance Marketing)

To Apply:

Email your CV to hr@luhaifdigitech.com with subject: Application – Operations & Client Success Manager

Visit us: www.luhaifdigitech.com

Job Type: Full-time

Pay: ₹60,000.00 - ₹80,000.00 per month

Schedule:

• Day shift
• Monday to Friday

Supplemental Pay:

• Performance bonus

Work Location: In person