613 Operational Support Jobs - Page 14

Job Summary 1 Job Description Associate -Business Operations Looking for a top performing individual within the GCC to provide administrative support to the Regional Sales and Operations team for the smooth running of the business unit. The person within the role will also be required to Identify opportunities for continuous improvement within the process Roles & Responsibility: • Recording customer information accurately • Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication. • Providing efficient and accurate administration support to the Sales and operations team(such as input engineer timesheet information on a weekly basis and process engineer expenses) • Supporting the sales teams of any updates of sales orders. • Pro-active management of open work orders service and callouts • Ensure that all necessary information is accurately recorded in the relevant systems • Communicating with various departments including Sales and Assessors • Pro-active management of open work orders service and callouts • Ensure own email inboxes and teams shared inbox are managed effectively • Ensure portals are updated and responded to within the agreed SLA • Working to KPI's and SLA's. • Dispute resolution, price and contract queries. Years of experience • 2-4 years of experience in customer service operations/sales operation or order to cash processes Skill sets required : Mandatory • Have exceptional customer service skills • Excellent communication (verbal and written ) and team working skills • Good Attention to detail • High level MS Office knowledge skills • Be proactive and ability to grasp new processes 2 Job Description Sr Associate -Business Operations Job Summary Looking for a top performing individual within the GCC to provide administrative support to the Regional Sales and Operations team for the smooth running of the business unit. The person within the role will also be required to Identify opportunities for continuous improvement within the process Roles & Responsibility: • Recording customer information accurately • Establish a good working relationship with Sales/operations team in process customer sales orders and ensure effective communication. • Providing efficient and accurate administration support to the Sales and operations team(such as input engineer timesheet information on a weekly basis and process engineer expenses) • Supporting the sales teams of any updates of sales orders. • Pro-active management of open work orders service and callouts • Ensure that all necessary information is accurately recorded in the relevant systems • Communicating with various departments including Sales and Assessors • Pro-active management of open work orders service and callouts • Ensure own email inboxes and teams shared inbox are managed effectively • Ensure portals are updated and responded to within the agreed SLA • Working to KPI's and SLA's. • Dispute resolution, price and contract queries. Years of experience • 4-6 years of experience in customer service operation process/order to cash process Skill sets required : Mandatory • Have exceptional customer service skills • Excellent communication (verbal and written ) and team working skills • Good Attention to detail • High level MS Office knowledge skills • Be proactive and ability to grasp new processes Preferable • Possess previous customer service experience , ideally from service/engineering background • Be experienced in working with customer disputes

Job Summary: The Personal Assistant (PA) to the Dean provides high-level administrative and operational support, ensuring the efficient functioning of the Dean's office. This role involves managing complex schedules, coordinating communications, organizing meetings and events, and handling confidential information with discretion Key Responsibilities: 1. Calendar and Schedule Management Maintain and coordinate the Dean's calendar, scheduling meetings, appointments. Prioritize and resolve scheduling conflicts, ensuring optimal time management. Coordinate logistics for meetings, including venue booking, agenda preparation etc. 2. Communication and Correspondence Handle incoming and outgoing communications on behalf of the Dean, including emails, phone calls, and written correspondence. Draft, proofread, and edit documents, reports, and presentations. To maintain professional relationships. 3. Administrative Support Organize and maintain confidential files and records, both electronic and physical. 4. Event and Meeting Coordination Plan and execute events hosted by the Dean's office, including seminars, conferences, and receptions. Coordinate ogistics such as catering, audiovisual requirements, and guest accommodations. Prepare meeting agendas, take minutes, and ensure follow-up on action items. 5. Special Projects and Initiatives Support the Dean in strategic projects, including accreditation processes, faculty evaluations, and policy development. Conduct research and compile data to assist in decision-making. Collaborate with various departments to implement initiatives aligned with the Medical School's mission. Reports directly to the Dean of the Medical School. Collaborates with faculty, administrative staff, students, and external partners. Acts as a liaison between the Dean and various institutional departments. : Education: Masters degree in Business Administration, PGDM M, or a related field. Preferred Candidate profile: Minimum of 3-5 years of experience in an executive administrative support role, preferably within an academic or healthcare setting. Must be aged between 28 to 32 years. Full-time position with standard office hours; occasional evening or weekend work may be required for events or deadlines. Fast-paced environment requiring the ability to manage multiple tasks simultaneously. Skills: Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and familiarity with scheduling and project management tools. Excellent organizational and time-management abilities. Strong written and verbal communication skills. Ability to handle sensitive information with confidentiality and discretion

You will also be responsible for: Cooperate, coordinate and communicate with other departments to ensure good customer experience and taking customer feedback, after every service request/ complaint and sharing the feedback points with the team for improvement of services. Maintaining a hospitality outlook and always look presentable. Taking ownership of the request or complaint and ensuring they are handled effectively within TAT Taking daily rounds of the premises and reporting any lapses/ observations to the relevant team. Conducting timely Customer Feedback Surveys and sharing the reports with the client/management. Responding to emergency situations (as per JLL policies) and contact the proper authorities when needed Being familiar with lost and found procedures. Nominating and attending the training programs at site/ JLL office. Addressing concerns through daily checking of mails for priority requests. Receiving calls and emails from clients. Ensuring closure of complaints by proper communication to stakeholders. Helping in activities like filing, checking and maintaining inventory records, MMR, DMR, complaint trackers, dashboard etc. Updating the handover/ takeover register before end of shift for all completed/pending tasks. Managing and participating in events, overlooking general maintenance and guest handling.

Job Title: Operations Executive Location: WFH Experience: 3-5 years in operations management. Employment Type: Part-time Work Schedule: Days: Monday to Saturday (Sunday Off) Shifts: Morning: 4:00 AM 9:00 AM (Part-Time) Job Overview: We are looking for a proactive and detail-oriented Operations Executive to manage the smooth delivery of live classes, provide real-time operational support, and contribute to continuous process improvement. This role demands high attention to detail, excellent communication skills, and a problem-solving mindset. Key Responsibilities: 1. Live Class Management Monitor live sessions to ensure they begin on time and run smoothly. Track teacher availability; coordinate and allocate substitute teachers when needed. Step in as a substitute tutor if required to ensure session continuity. 2. Technical Support Provide real-time assistance on platforms like Slack for any technical issues during classes. Troubleshoot basic issues related to Zoom or other virtual platforms. 3. Student and Teacher Engagement Address student feedback to enhance class experience and learning outcomes. Respond promptly to support tickets and queries from teachers. 4. Operational Excellence Maintain accurate records and documentation of daily operations. Handle teacher scheduling and substitution processes efficiently. Identify and recommend improvements for better process workflows. 5. Team Collaboration Work closely with other departments to ensure overall delivery success. Participate in cross-functional initiatives and take ownership of assigned operational tasks . Qualifications: Education: Graduate (minimum); postgraduate preferred. Experience: 3-5 years in operations; experience in EdTech and international client handling preferred. Skills: Excellent verbal and written English communication. Strong organizational and multitasking abilities. Ability to stay calm and efficient under pressure. Basic technical troubleshooting skills (Zoom, Slack, etc.). High level of accuracy and confidentiality. International Experience is required. How to Apply: To apply, please submit your resume and a cover letter detailing your qualifications and teaching experience to gunja@jobors.com . Only shortlisted candidates will be contacted for interviews. Regards, Gunja Sr.Hr Executive 9910095292 gunja@jobors.com

We're Hiring: Support Executive (FASTag Services Operations) Job ID: SE/OPR/APR25 Company: Akova Fintech Solutions Private Limited Location: 18 Rabindra Sarani, Poddar Court Building, Gate No: 3, 3rd Floor, Room No: U, Kolkata 700001 Salary: As per candidature (competitive and experience-based) Work Mode: Hybrid – Work from Office & Work from Home About Akova: Akova Fintech Solutions Pvt. Ltd. is a leading fintech company specializing in FASTag services, delivering innovative, seamless toll payment solutions across India. We're expanding and looking for motivated individuals to join our growing Operations Support Team. Role Overview – Support Executive (FASTag Services): As a Support Executive, you’ll be the first point of contact for our customers, assisting them with FASTag-related queries through phone, chat, and email. You’ll play a key role in ensuring smooth user experience, issue resolution, and service education. Responsibilities: Respond to customer queries via phone, chat, and email. Assist with FASTag account issues, transaction disputes, and service interruptions. Educate users on new features, policies, and processes. Guide customers through troubleshooting and self-service steps. Ensure timely resolution and maintain follow-up on open tickets. Accurately document customer interactions and feedback. Preferred Skills & Qualifications: Strong communication skills (verbal & written). Ability to manage multiple queries in a fast-paced environment. Preferred Knowledge: SQL Python Advanced Excel Problem-solving mindset with a customer-first approach. Freshers welcome – training will be provided. Work Details: Rotational Shifts (Details shared during interview) Hybrid Role – Work from Office and Work from Home flexibility High-visibility operational role with impact Why Join Akova? Training and mentorship provided Opportunity to grow in the fintech sector Friendly and collaborative work culture Flexibility and career advancement opportunities Apply Now: Send your updated CV to: pratik.ghosh@akova.in Contact: 9147067841

Skill required: Operations Support - Pharmacy Benefits Management (PBM) Designation: Health Operations Associate Qualifications: Bachelor of Pharmacy Years of Experience: 1 to 3 years What would you do? Embedding digital transformation in healthcare operations end-to-end, driving superior outcomes and value realization today, and enabling streamlined operations to serve the emerging health care market of tomorrowYou will be a part of the Healthcare Claims team which is responsible for the administration of health claims. This team is involved in core claim processing such as registering claims, editing & verification, claims evaluation, and examination & litigation.In Pharmacy Benefits Management, you will be responsible for the business processes, operations and interactions of third party administrators of prescription drug programs, understanding of the processes used to manage programs for payers, process and pay prescription drug claims, develop and maintain the formulary, contract with pharmacies and negotiate discounts and rebates with drug manufacturers. What are we looking for? Adaptable and flexible Ability to perform under pressure Problem-solving skills Results orientation Prioritization of workload Roles and Responsibilities: In this role you are required to solve routine problems, largely through precedent and referral to general guidelines Your expected interactions are within your own team and direct supervisor You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments The decisions that you make would impact your own work You will be an individual contributor as a part of a team, with a predetermined, focused scope of work Please note that this role may require you to work in rotational shifts Qualifications Bachelor of Pharmacy

Project Role : IT Service Management Representative Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills : ServiceNow Good to have skills : Information Communication Technology (ICT), Automation Integration, Flexera Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an IT Service Management Representative, you will oversee the delivery of IT production systems and services, ensuring client satisfaction and managing service risks. Your role involves providing operational support to keep production systems and devices online and available throughout the day. Roles & Responsibilities: "The Information Technology Tools Administration and Integration Consultant is a technical position requiring intermediate-level architecture, planning and administration of:Information Technology (IT) services, applications, systems, components and integrations. This position requires data analysis, design, development and implementation of modules using object-oriented code for data extract/transform/load (application programming interfaces [APIs], structured query language [SQL]), integration, automation and web user-interfaces (UIs). Incumbents must be able to think logically/conceptually about business, technical/data requirements and effectively communicate (non-technically) with IT staff/customers/stakeholders.He/She is a primary liaison between the Administration team and technical/business customers. W Possibly directing the technical work of other team members, junior associates and/or partners to deliver results.The purpose of this role is to provide managed/integrated IT services (stable, secure, standard, simple, supportable, self-operating [automated], sourced, compliant), which are governed/prioritized by key stakeholders (including the Administrator team). Service areas may include, but are not limited to, applications/tools enabling management of IT services, assets/infrastructure (network and systems), IT monitoring, job scheduling, integration code, automation and IT security. Team members work closely with IT Infrastructure and Security teams, internal customers and external partners to identify requirements, set priorities and deliver business outcomes via current tools." Professional & Technical Skills: Must To Have Skills: Proficiency in ServiceNow Strong understanding of IT service management principles Experience in managing IT production systems and services Knowledge of risk management and client satisfaction practices Hands-on experience in operational support for online systems and devices Additional Information: The candidate should have a minimum of 7.5 years of experience in ServiceNow This position is based at our Hyderabad office A 15 years full time education is required Qualifications 15 years full time education

Project Role :IT Service Management Representative Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills :TWS Administration Good to have skills :ControlM Administration Minimum 5 year(s) of experience is required Educational Qualification :As per Accenture Standard Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring client satisfaction, and managing risk to services. You will also provide operational support, ensuring production systems and devices are online and available. Roles & Responsibilities: Lead the TWS Administration and ensure the smooth functioning of the production systems. Provide operational support and ensure that the production systems and devices are online and available. Manage the delivery of IT production systems and services and support the infrastructure service management lifecycle. Ensure client satisfaction and manage risk to services. Collaborate with cross-functional teams to ensure the smooth functioning of the production systems. Professional & Technical Skills: Must To Have Skills:TWS Administration. Good To Have Skills:ControlM Administration. Experience in managing IT production systems and services. Strong understanding of infrastructure service management lifecycle. Experience in ensuring client satisfaction and managing risk to services. Experience in collaborating with cross-functional teams. Additional Information: The candidate should have a minimum of 5 years of experience in TWS Administration. The ideal candidate will possess a strong educational background in IT Service Management or a related field, along with a proven track record of delivering impactful solutions. This position is based at our Bengaluru office. Qualifications As per Accenture Standard

Project Role :IT Service Management Representative Project Role Description :Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available. Must have skills :IBM WebSphere MQ Good to have skills :NA Minimum 7.5 year(s) of experience is required Educational Qualification :As per Accenture Standard Summary:As an IT Service Management Representative, you will be responsible for managing the delivery of IT production systems and services, ensuring client satisfaction and risk management. Your typical day will involve providing operational support to ensure production systems and devices are online and available, with a focus on IBM WebSphere MQ. Roles & Responsibilities: Install/maintain/administer CICS, MQ and Network products Experience to setup/administrer CICSplex Manage WebSphere MQ & CICS connection Maintain other network based software like Netmaster, TCP/IP, VTAM, FTP EE Capacity Planning Troubleshoot issues. Incident/Problem management Manage Mainframe networks and connectivity Monitor network resources. Report issues. Manage printers and printing related tools Professional & Technical Skills: Thorough knowledge of Mainframe middleware, communication & network tools and technologies Knowledge of z/OS functions, high level knowledge of architecture and hardware Thorough knowledge of using JCL, IBM & ISV Utilities used Overall knowledge of other support areas like z/OS, Storage and Database Troubleshooting skills to quickly resolve the critical issues Additional Information: The candidate should have a minimum of 7.5 years of experience in IT service management. The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering impactful IT solutions. This position is based at our Bengaluru office. Qualifications As per Accenture Standard

Architects and develops solutions that integrate with the current business requirements and cross-functional platform integrations. Development activities include but are not limited to source-target systems provisioning, de-provisioning and integration of business applications with SailPoint. Engage in building the client IAM eco-system encompassing the wide range of integrations around authentication, authorization, logging and monitoring. Prepares accurate and detailed specifications use cases for SailPoint product integrations, including workflows, processes maps, requirements, and operations support. Coordinate with Business Analysts, Operations, Application stakeholder and IAM Leadership teams to engage in validating new functions. Works on a diverse range of problems, moderate to significant in scope, where analysis of situations or data requires evaluation of a variety of factors, an understanding of current business and technological trends, and knowledge of organizational objectives. Exercises judgment as a seasoned professional with a full understanding of industry best practices and established policies and procedures. Applies advanced technical expertise to provide input to technology direction and methodologies. Project support requires some non-standard working hours for meetings or to support issues as they arise. Mandatory skills SailPoint Development, JAVA Desired/ Secondary skills Java, J2EE, JavaScript, XML, BeanShell, Log4j customizations etc

IRDA Regulation on IMF was released on Jan 2015, where companies which are LLP / Pvt limited / cooperative societies we're allowe'd to distribute financial products IMFs are allowe'd to deals in Insurance of 6 companies (2LI , 2GI , 2 HI), mutual funds, banking products, post etc Max life spotted this opportunity to attract established financial distributors from the market to engage and distribute max life products - PEARL ACQUISITION A dedicated team of 50 CDMs we're recruited in two phases and trained to hire & farm these relationships Currently we have 95 licensed IMFs on board and expected to touch 150 which are work in progress The pool of IMF s primarily comprises of top Agents in Insurance, Wealth Managers, Loan DSA, CA, Ex - employees from financial services with an existing customer base customer base Present IMF carries avg 2500 customers and big turnover book As a later part of Pearl acquisition strategy, Insurance Managers is a career option provided to establish financial distributors who are not able to meet the requirements of forming an IMF This has also proven to be an exciting opportunity Insurance Manager is part time employee model which provides a platform to the pearl to associate with MLI and improve their earnings, flexible working hours and better choices to their customers IM will be different from an ADM/APC as he will not be recruiting and mentoring Agents and will only source business by penetrating into his existing client base Avg book size with them is also 750 customers Job Summary Implement the strategy to setup and develop the IMF Channel Setup and manage a pool of 10-15 Insurance Marketing Firms Managing a revenue stream of around 2 cr and ensure right product mix Key Responsibilities/ Key Deliverables Understand the IMF regulation, value proposition & registration process Independently implement the IMF acquisition plan in the territory Identify potential leads and sources for prospective IMF s, coordinate with HO for referred leads Connect with prospects & organize seminars for IMF acquisition Ensure conversion of leads through effective pitch of IMF value proposition Ensure quality of IMF s in sync with desired profile Enable the setup of IMF of agreed prospects Understand all regulatory requirements and manage the IMF registration process with IRDA Oversee technology support to enrolled IMF s Ensure seamless contracting of IMF s with Max Life Manage performance of setup IMF s in steady state Develop understanding of products & coach IMF staff on product USP s Implement a performance management and rewards system Drive IMF profitability through improving productivity of IMF s sellers & controlling cost of sales Provide marketing, training and operational support to IMF s Manage attrition of IMF s through revival or replacement. Measures of Success IMF Acquisition Revenue IMF Activity & Retention Quality of Business Desired qualification and experience Educational Background Preferably a graduate Work Experience At least 5-6 years of experience in Sales & Distribution, Key Account Management KNOWLEDGE / SKILLS / ABILITIES Excellent Written, presentation & communication skills Exceptional consultative & interpersonal skills Stakeholder management Full understanding / experience of handling partner Experience in managing strategic initiative s/ programs/ trainings Coaching the Partner employees

Line Of Business: ROC(ROC) Job Category: Corporate Services Experience Level: Experienced Hire Skills and Competencies Some relevant work experience and/or relevant internship experience and/ or knowledge of financial instruments preferred Excellent attention to detail and ability to complete repetitive process with no error Clear written and verbal communication skills with an ability to communicate complex business concepts to a senior audience. Highly organized and efficient along with Strong interpersonal skills Competency in Microsoft Office (Outlook, Excel, Word, and PowerPoint.) A strong client focused orientation with the drive and enthusiasm required to achieve results and assume customer satisfaction. Education Postgraduate or graduate with 0- 3 years experience with good academic record Role As a Data Operations Specialist II, you will work in a dedicated team supporting a global process, entering financial data into Moody s internal databases. In this role, you will be required to understand an operational process, perform market data research, navigate various data environments to make data updates, perform data integrity checks, interpret policies and procedures, provide a high level of service and track and report on activity. Responsibilities Support various ratings groups and business with data maintenance for debt attributes and ensure quality assurance through various backend activities that include but not limited to new debt/ deal set up, data capture and updates (eg, amendments, redemptions, additional offerings etc), identifying data inconsistencies through review of publicly available documents, sourcing deal documents for analytical group, screening and reporting to meet regulatory requirements, workflow management and invoicing for various products other than ratings. Monitor market data feeds and other various periodic reports to identify in-scope candidates for the process and search documents on various public sources and other data sources. Monitors designated mailboxes to ensure timely and effective handling of internal and external client requests. Organizes work to meet deadlines and time sensitive requests/projects. Facilitates resolution to technical issues and/or more complex external inquiries with supervision by Data Operations Specialist III/ Data Operations Associates.Builds strong stakeholder relationships and delivers professional, high-quality service across many transactions. Promptly and efficiently escalates conflicts / problems / database / data inconsistency Efficiently escalates issues, identifies and researches data discrepancies, and resolves basic client inquiries. Demonstrates increasing awareness of procedures, guidelines, and regulatory requirements as it pertains to their job function by asking relevant questions. Liaison with Rating Teams and other Moody s departments (Commercial, Information Technology, etc) as required Provide back-up coverage for designated associate in the event of absence and holidays to ensure seamless service to GMO clients. Continue to develop broad based knowledge of financial instruments, terminology, and related business practices Places interest of the team above individual self-interest, Willing to accept new challenges. Contributes positively to the team even under pressure or when performing routine and/or administrative tasks This job description is issued as a guideline to assist you in your duties, it is not exhaustive, and we would be pleased to discuss any constructive comments you may have. Because of the evolving nature and changing demands of our business this job description may be subject to change. You may, on occasion, be required to undertake additional or other duties within the context of this job description, and according to the needs of the business

Immediate Openings on Network Voice & Video SME Pan India- Contract Experience : 6+ Years Skill : Network Voice & Video SME - PnC Location : Pan India Notice Period : Immediate Employment Mode : Contract to Hire Working Mode : Hybrid JD Network Voice & Video SME - PnC Provide day-to-day operational support for Cisco CUCM and associated voice systems, ensuring high availability and performance. Monitor system health and performance, addressing issues proactively to prevent service disruptions. Handle routine maintenance tasks, including software updates, patches, and system backups. Troubleshooting and Issue Resolution: Diagnose and resolve complex issues related to CUCM, including voice quality, call routing problems, and system errors. Utilize diagnostic tools and logs to identify root causes of issues and implement corrective actions. Collaborate with Cisco TAC and other vendors for advanced troubleshooting and resolution of technical problems. System Administration: Manage and maintain CUCM system configurations, including user accounts, call routing, and device management. Configure and support features such as voicemail, call handling, and integration with other communication tools. Ensure proper integration with network infrastructure, including SIP trunks, gateways, and third-party applications. Performance Monitoring and Optimization: Monitor system performance metrics and make recommendations for improvements or enhancements. Conduct regular performance tuning and capacity planning to ensure the system meets current and future demands. Implement and enforce best practices for system performance, reliability, and security. Documentation and Reporting: Maintain accurate and up-to-date documentation for CUCM configurations, procedures, and troubleshooting guides. Prepare and present regular reports on system performance, incidents, and resolutions to management. Document and communicate changes or updates to system configurations and procedures. User Support and Training: Provide support and guidance to end-users regarding CUCM-related issues and feature usage. Conduct training sessions and create user guides to improve user understanding and efficiency. Address user feedback and work to enhance their experience with the CUCM system. Project Involvement: Assist with deployment and integration projects, providing operational insights and ensuring smooth transitions. Support system upgrades, migrations, and new feature rollouts with operational expertise. Qualifications: Experience: Minimum of 10 years of experience in operational support of Cisco CUCM environments, including experience in large-scale enterprise settings. Certifications: Cisco Certified Network Professional (CCNP) Collaboration, or Cisco Certified Internetwork Expert (CCIE) Collaboration Technical Skills: Extensive knowledge of Cisco CUCM, Cisco Unity Connection, Cisco IM & Presence, and related voice technologies. Proficiency in troubleshooting and configuring voice protocols (SIP, H.323). Strong understanding of networking concepts, including IP addressing, routing, and switching. Experience with diagnostic tools and performance monitoring for CUCM. Soft Skills: Excellent analytical and problem-solving skills. Strong communication skills, with the ability to explain technical concepts to non-technical stakeholders. Ability to work independently and manage multiple tasks effectively. Proven track record of handling high-pressure situations and providing timely solutions.

Job Description: CA / COMPUTER Engineering-Intern (Risk and Control) We are seeking a dynamic CA / Engineering-Intern to join our team and contribute to our business control efforts. As a CA / COMPUTER Engineering -Intern, you will play a crucial role in supporting day-to-day operations, optimizing processes, and ensuring compliance with policies. If you have a background in risk and control, Internal audits, Control Self-Assessment, excellent communication skills, and a passion for efficiency, we d love to hear from you. Responsibilities: Operational Support: Assist in managing day-to-day operations, including overseeing policy maintenance, compliance and adherence. Optimize operational processes to achieve maximum efficiency while maintaining quality standards. Regularly coordinate, track and analyze operational performance, providing comprehensive reports to stakeholders. Policy Management: Oversee the maintenance of departmental policies by analyzing reports and evaluating employee performance. Ensure all policy and procedure documents are current and aligned with regulatory standards. Process Rollout: Support the rollout of new processes and procedures, ensuring a smooth transition and adherence. Collaboration: Coordinate with Subject Matter Experts (SMEs) to organize and schedule training programs for department staff. Collaborate and Coordinate with the internal audit team, Subject Matter Experts (SMEs) representing the department and functions during audit activities for information exchange. Requirements: 0-2 years of experience in a risk and control role, Internal audits / assessments preferably in financial services, BFSI, or a related industry. Proficiency in the MS Office suite. Strong communication skills with a proven track record of collaborating with colleagues across different regions. Excellent interpersonal and organizational skills.

Hey, If you re someone who types faster than they talk, can troubleshoot in your sleep, and finds joy in writing FAQs that actually help you ll feel right at home here. As a Customer Support Executive at Saleshandy, you ll be the go-to guide for 4,000+ users, helping them thrive with our outreach platform. Youll juggle live chats, improve our help center, and turn customer questions into product gold. Bonus: you ll also get to play with cool AI tools. Why this role rocks (EVP) Purpose You ll be the voice (or rather, the fingers) behind the scenes helping customers succeed every day and youll see the direct impact of your work. Growth This isn t a dead-end support gig. We re scaling fast, and you ll grow with us. Think team lead, CS ops, customer education your ambition sets the path. Motivators Perfect for someone who thrives on quick wins, loves diving into SaaS products, and gets a kick out of helping people figure things out (even when they swear they already tried turning it off and on again). Major Objectives 1. Own the Live Chat Game Within 90 days, handle 85%+ of customer chats and emails with 2. Build a Help Center Worth Bookmarking Rewrite or create 25+ killer FAQ articles by end of Q2. Use feedback and analytics to power smarter chatbot replies and reduce repeat tickets. 3. Turn Support into Product Fuel Every week, send Product and Tech a hotlist of customer trends, bugs, and brilliant feature requests. Use tagging, AI clustering, or a bit of magic to back it all up. Critical Subtasks 1. Audit Support Operations (Days 1-60) Evaluate workflows, ticket types, and tool usage. Share 3+ actionable fixes to improve efficiency. [AI-supported] 2. Launch 30-60-90 Day Ramp Plan Master tools and product. Handle tickets independently by Day 60. Start mentoring peers by Day 90. 3. Collaborate Cross-Functionally Join bi-weekly syncs with Product and Sales. Track shared tasks to improve FAQ and feature adoption. [AI-supported] 4. Run Product Walkthroughs Lead 4+ sessions/month. Track impact on product usage and share insights with support leads. 5. Lead Strategic CSAT Project Pilot an automated CSAT tracking improvement using AI tools. Deliver measurable results by end of Q2. [AI-supported] 6. Handle Escalations & Outages Be available for urgent issues. Deliver reports within 48 hrs post-incident with root cause and fixes. 7. Continuously Integrate AI Within 90-180 days, identify tasks to automate with AI, run pilots, and report improvements. [AI-integrated] Culture + Vibes We re lean, fast, and allergic to corporate fluff. You ll get autonomy, feedback, and endless learning plus teammates who obsess over doing right by the customer. If you re coachable, curious, and cool under pressure, you ll crush it here. Perks Personal Development an annual budget for books, courses, and conferences Medical Insurance we offer health insurance allowance to all teammates Annual team retreats to amp up the entire teams energy every year, we take a retreat and you will decide on the place. So, think you re a good fit? Then let s roll. Step 1: Hit Apply, Answer pre-screening questions being yourself. Step 2: Call with the Hiring Manager. Step 3: Work on a small assignment. Step 4: Call with the Reporting Manager. Step 5: Job Offer and welcome to the ikigai tribe!

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. About the Role We are looking for dynamic, detail-oriented and data driven professionals to join our newly established advisory team in Bangalore, India. Partnering with Customer Success and Account Managers, this team will play a pivotal role in strategic business development by scaling operational and high value engagements for our global customer base. The Advisors in this role will focus on supporting Operational Reviews, Quarterly Business Reviews (QBRs), and Value Assessments (VAs) by demonstrating qualitative and quantitative benefits of the Boomi platform to various stakeholders within a customer s IT organization. They will possess strong data acumen to product data, platform usage, adoption trends, and value metrics to create insights-driven customer deliverables that focus on enabling informed decision-making and continuous optimization of their Boomi implementation. Location - Bangalore Key Responsibilities Data Preparation and Analysis: Extract and analyze platform usage, adoption trends, and value metrics to create insights-driven customer deliverables. Prepare data-backed presentations by collaborating with Customer Success and Account Managers highlighting usage trends, platform benefits, cost savings and maturity assessments. Operational Support for Reviews: Prepare slides and data points for Monthly Adoption Reviews and QBRs. Collaborate with account teams to tailor content based on customer-specific needs. Value Assessments: Conduct structured value assessments to showcase the business outcomes achieved through Boomi. Develop and curate findings tied to documented outcomes using reference metrics like cost avoidance and ROI. Insights and Contextual Updates: Provide commentary on trends, usage updates, and contextualized feature recommendations based on customer activity and platform changes as well as industry trends and point of views. Scalable Processes: Work on a mix of automated and augmented processes to ensure consistent high-value engagement across accounts. Leverage tools and processes to streamline data-driven insights and support scaled success initiatives. Standardize best practices for adoption and value realization discussions. Requirements Experience 5+ years of background in Customer Success, Advisory, Data or Business Analysis, or related roles. Proficiency in data analysis and creating presentations for executive-level discussions. Analytical mindset with attention to detail and the ability to contextualize data into actionable insights. Excellent collaboration, communication and organizational skills to work with cross-functional teams. Familiarity with SaaS platforms and value realization methodologies including tools like PowerBI/Tableau, Gainsight, Salesforce and business intelligence platforms Knowledge of cost optimization and ROI analysis in technology solutions. Qualifications Education: Bachelor s degree or diploma in fields such as Business Administration, Computer Science, Information Systems, or related disciplines. Certifications Have or achieve full Boomi Developer, Architect, and Administrator certifications within the first two months of employment. Certifications in Data Analysis or Data Science vocational courses Why Join Us? This is an exciting opportunity to shape a new team and directly contribute to scaling Boomi s Customer Success operations globally. You will play a critical role in driving measurable value for customers and enabling their long-term success with the Boomi platform. #LI-NR1 Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities. All employment decisions are based on business needs, job requirements, and individual qualifications. Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com . This inbox is strictly for accommodations, please do not send resumes or general inquiries.

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. Individual Insurance Technology (Ins Tech) is an organization providing information technology solutions, responsible for software applications that enable the entire life cycle of individual insurance policies at Canada Life. In Ins Tech, the Customer is at the centre of what we do. Our Ins Tech professionals contribute to the companies business goals through the effective delivery of technology solutions. These services include providing business systems analysis, software development, quality assurance and operational support services for our Insurance Solutions and Operations & Client Services business units. Essential Functions: Bridge business requirements with systems design through all phases of opportunity ideation or problem resolution and systems enhancement. Work closely with business and leadership to understand business needs, requirements, and strategic opportunities. Working in a team environment, you will be responsible for: Representing the business requirements, Defining and designing the business functionality of the system, Ensuring that the system meets the defined business requirements. Participating and facilitating meetings, walkthroughs, workshops, and reviews of deliverables Understanding and defining a strategic vision for key systems based on line of business, their needs, known risks and dependencies in partnership with portfolio solutions architects. Applying knowledge to help implement solutions to resolve complex problems or capitalize on new ideas Helping to uncover and maximize the business / customer / user value of planned initiatives through facilitation, analysis and modeling techniques. Provide support to Developers and Quality Assurance Analysts during design and build phases. Direct own work through goal setting, time management and planning to meet project deadlines Ensure accuracy and completeness of work to maximize quality, build credibility, and avoid re-work Build effective relationships with colleagues and stakeholders quickly and confidently, to positively influence outcomes Identify and participate in implementing improvement opportunities Identify risks and escalate issues in timely manner Qualifications: Ideal candidate has 2+ years working with insurance policy administration systems; experience with Ingenium is preferred Minimum experience as a Business Systems Analyst in a Technology delivery environment as specified below: Senior Business Systems Analyst - 5 to 8 years Accreditation in Business Analysis or equivalent credentials/experience. Degree in related discipline (Computer Science, Commerce, Business Administration, Management Information Systems, etc.) or equivalent combination of training and experience. Strong knowledge of insurance products and business processes Experience in a project environment preferred, with understanding of testing principles and methodologies and commitment to achieving project goals Effective at analyzing how product changes affect testing requirements Strong interpersonal and communication skills Must be self-motivated, organized and able to multi-task in an environment of changing processes and priorities Excellent oral, written and interpersonal communications skills, with the ability to translate complex technical subject matter in business terms for executive audiences, succinctly and professionally and to translate business requirements into technical instructions for software developer audiences.

Role Overview We are looking for a product owner to lead HR Access Management squad at Swiss Re. Access management is an overarching topic, and it is critical to maintain our data and governance. As the Product Owner for HR Access Management at Swiss Re, you will lead a cross-functional squad to deliver secure, scalable, and compliant access solutions across the HR landscape. You will engage closely with HR stakeholders and fellow product owners to shape a future-ready access governance model, maintaining high standards of data protection, system integrity, and operational excellence. Your role spans strategic backlog management, roadmap delivery, and operational support setup, all while fostering a collaborative, high-performing squad environment. To get this work done, you will maintain and prioritize the backlog of user stories that your Squad members will help in execution. Responsibilities Direct, inform and prioritize the order of work to maximize value within constraints of resource, strategy and compliance with an entrepreneurial attitude Understand the needs of the stakeholders and from the HR products, and work with them to shape the target state that the solution enables Co-create, prioritize and communicate product roadmaps and high-level squad backlogs using iterative techniques with feedback loops Drive ABR / QBR process for the Product in collaboration with HR and CFIT product owners. Ensure that development practices include clear test outcomes to guarantee quality of code within the development cycle; establish and run L3 Operational Support processes within squad and adoption of DevSecOps practices Provide consultancy and system configuration services, handling incidents and problems, ensuring adherence to applicable requirements and strategic alignment To work closely with internal stake holders, including product owners, data engineers, developers, and analysts in the squad to design and deliver product improvements. To balance & manage technical debt in line with customer value work, aligning with the engineering lead on delivering to the architecture blueprint To manage risks related to the product, including ORM/GRACE/RCSA, Vulnerability Management, ITSCM, Data Retention, DGF compliance, and Third-Party Cyber risk assessments together with the engineering lead. Ensuring cooperation between functions and teams and manage interdependencies and remove impediments and create an environment for people to excel To support the squad to deliver on budget, to clear scope, with clear guidance on timelines with clear acceptance criteria Managing recruitment, onboarding, and offboarding of the squad members together with the line manager. Requirements Successfully completed university degree, preferably in computer science, math, physics, engineering, relevant business administration or equivalent field 10+ years of work experience in IT leadership role (e.g. Product Owner, IT lead, IT project coordinator) Proficiency in oral and written communication, presentation and leadership skills, with experience managing a range of stakeholders particularly from HR and Recruitment teams Several years of experience implementing and operating HR Technology in particular access management and HR core operations Relevant HR access management knowledge and system configuration in SuccessFactors. Passion towards people development and motivation of junior team members to build a strong talent pool and encourage them to work well in a distributed team with diverse partners spread across the world Detailed real-world experience with Scrum or similar agile methodologies. A Scrum Product Owner certification is a plus Interpersonal and consultative skills. English proficiency is a requirement. PSPO Certification (preferred). Proficiency in oral and written communication, including presentation skills. Ability to develop and cultivate relationships with senior stakeholders. Strong business process knowledge, especially in HR and system configurations. About Swiss Re If you are an experienced professional returning to the workforce after a career break, we encourage you to apply for open positions that match your skills and experience. Keywords: Reference Code: 134082

Position : Sr. Executive-Fleet Department: Finance Reporting to: Head of Indirect Procurement & Admin Location : Gurgaon What's the role? We're looking for a Sr. Executive-Fleet to manage our fleet operations across India. This role requires coordinating with internal teams and external leasing partners to ensure effective utilization, compliance, and administration of over 800 vehicles. If you're someone who thrives in a fast-paced environment and enjoys working cross-functionally to drive operational excellence, this is the opportunity for you. What does the role involve? Manage a fleet of 800+ vehicles across India ensuring optimum utilization and operational efficiency. Ensure all vehicle lease contracts are up-to-date and oversee timely vehicle deliveries and replacements. Act as the primary contact for resolving fleet-related issues and escalations in coordination with leasing partners. Validate and process monthly leasing invoices and collaborate with the Finance team for timely payments. Maintain a database of valid driving licenses and perform quarterly compliance audits. Ensure all vehicles are branded according to company standards before handover. Plan and forecast fleet requirements in line with business needs and coordinate vehicle allocations accordingly. Manage fuel card distribution and monitor fuel expenses, submitting monthly reports to Finance. Coordinate with internal stakeholders for RTO documentation and end-of-lease processes. Organize regular review meetings with leasing partners and reconcile accounts quarterly. Maintain fleet data in Hilti's internal system (OnTrack) and ensure accuracy. What do we offer? We'll give you the tools to design and implement fleet strategies that make a real impact. You'll be part of a supportive team culture and receive the mentoring and training you need to grow in your career. We offer a competitive salary and benefits along with the opportunity to work with one of the worlds most admired companies. Why should you apply? You will be at the center of a large-scale operation, ensuring efficiency and driving continuous improvement. This role gives you exposure to cross-functional collaboration and stakeholder management across the country an ideal platform for someone looking to grow into a strategic operations or procurement role. What you need is: A graduate or postgraduate degree with 1-3 years of experience in fleet management or a related operational function. Strong organizational and multitasking skills, with the ability to manage priorities in a dynamic environment. Excellent communication and interpersonal skills to work collaboratively with teams and partners. Analytical mindset with proficiency in data management and reporting. Proficiency in working with fleet management tools/software and MS Office applications.

As a Staff Business Analyst, you will support a variety of teams within Blackbaud to facilitate cohesion between departments, including but not limited to Services, Support, Customer Success, Contracts and Billing, Finance, IT and Master Data. The Business Analyst, Staff provides operational support to align business processes and financial procedures incorporating a heavy focus on data hygiene. The ideal candidate is self-motivated with strong customer service skills. What you’ll do Carry out procedures to maintain data, transactions and reports from systems. Resolve issues in an efficient and friendly manner. Accurately manage, document and prioritize activities surrounding inbound requests/issues. Be responsible for regular follow-up on open requests and quick resolution within expectations. Complete recurring business operations tasks on schedule with accuracy. Perform user acceptance testing on break/fix and new features. Provides daily coverage on incoming requests and emails to the team. Identify and assist with critical data clean-up and special projects. Research and process outage credits. Assists with reviewing and maintaining all Customer Success Operations business procedures. Evaluate business processes, uncovering areas for improvement, and assisting in developing solutions. Serve as a liaison between Customer Success Operations and end users. Business Systems Analyst, Staff A What we’ll want you to have: Bachelor’s degree, or equivalent 2+ years of experience in an operations role Candidates with experience utilizing Excel, Salesforce, Financial Force/Certinia and Workday systems will be prioritized. Knowledge of Renewals, Services, Support or Success organizations is preferred. Experience in gathering & analyzing information and developing effective solutions to difficult problems or situations. Investigates and acts to meet internal customers’ current and future needs. Constantly looking for opportunities to improve business efficiency. Highly organized with great attention to detail. Self-starter that works well independently. Gives internal customer needs priority and responds quickly to internal customer concerns. Experience in identifying opportunities to improve business efficiency Effectively uses systems and processes to measure, monitor, manage, or impact performance. Willing and able to take an assertive role in contributing to the management of day-to day activities of both internal members for associated projects. Hours will be standard schedule for Blackbaud India. Able to work flexible hours as required by business priorities Advanced level English Stay up to date on everything Blackbaud, follow us on Linkedin, X, Instagram, Facebook and YouTube Blackbaud is a digital-first company which embraces a flexible remote or hybrid work culture. Blackbaud supports hiring and career development for all roles from the location you are in today! Blackbaud is proud to be an equal opportunity employer and is committed to maintaining an inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Description External Job Description Business objectives • Assist sales team by generating and sharing accurate dealer level sales reports as per requirement • Assist dealers by making and sharing relevant sales report, credit note and debit note workings and scheme related communication as per defined timelines Servicing • Provide timely services to dealers by ensuring availability of sales aids like shade cards, collaterals, dealer kit etc • Provide logistics and operational support to Unit level initiatives, activations and during new dealer account opening • Assist sales workforce in gift settlements as per schemes closure on the system • Coordinate with HR department on employee life cycle activities such as Joining, transfers, separation etc Process Optimization • Find opportunities and work towards optimizing processes and reducing time and cost involved • Accurate and timely sharing of reports to Sales teamTimely service to dealers • Statutory and Safety compliances • Clearance of vendor payment within timelines • On time gift settlements with acknowledgement • Review and monitor overheads budgets against actual spend on monthly basis and report in case of any observations Vendor Management • Ensure timely clearance of vendor payments as per the defined payment terms • Monitor and ensure no pending payments, open goods receipts and open advances of each vendor • Coordinate with Vendors for outstanding amount closure and quarterly balance confirmation within defined timelines Statutory and Safety Compliance • Ensure safety and statutory compliance for offices and warehouses • Maintain and display all statutory records as applicable in the premises • Updation of compliances in statutory portal GRC as per the due dates • Conduct Safety Mock drills in warehouse and office premises on a periodic basis and submit the findings for process improvement

Job Description Summary Within the Global Workload Services team (part of IT Security & Infrastructure), the Compute Infrastructure Engineer will play a key technical role both tactically and strategically as we continue building the future as an independent $19Bn company. This critical position will be instrumental in delivering a stable operational environment, whilst also focusing on the longer-term architecture roadmap for HealthCares compute core infrastructure. GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world. A preferred candidate has been identified. Job Description Roles and Responsibilities In this role, you will: Develop strategic, technical and engineering solutions for enterprise-wide core compute services. Provide technical leadership and leverage best practices to architect solutions that reduce cost and improve service performance. Create and maintain technical reference architectures for our overall compute environment. Control budget (forecast and actual spend) pertaining to area of responsibility. Partner with business IT, infrastructure leaders, and third-party service providers in the conception, evaluation, piloting, engineering, and operational delivery of compute solutions for the business. Lead risk management initiatives in line with industry and business audit and compliance strategies. Communicate feasibility of requested deliverables and timelines to internal business and project stakeholders. Partner with managed service providers on process and governance for operational service delivery. Drive the creation and alignment of operational runbooks and standard operating procedures with managed service providers. Drive the remediation of critical incidents and problems associated with compute solutions where required. Drive lifecycle management programs for compute services. Manage software entitlement and cost profiles for compute services. Lead, operate and continuously improve the globally distributed infrastructure environment. Align with stakeholders, fellow architects and technical teams to take requirements to a delivered infrastructure solution. Maintain standards for the physical, logical and software components for infrastructure. You will leverage AI and machine learning to transform our infrastructure operations. This role involves integrating AI-powered tools to automate infrastructure provisioning, optimize resource allocation, and enhance monitoring systems. While working with emerging AI technologies, youll evaluate and adopt new solutions that align with industry best practices and our security requirements. Education Qualification: IT PMP certification Technical certifications (preferably solutions architecture) Bachelor s Degree in Computer Science or in STEM Majors (Science, Technology, Engineering and Math). Business MBA a bonus Understands technical and business discussions relative to future compute architecture direction aligning with business goals. Understands concepts of setting and driving architecture direction. Familiar with elements of gathering architecture requirements. Understands architecture standards concepts to apply to project work. Experienced in managing 3rd party operational support Leadership: Influences through others; builds direct and "behind the scenes" support for ideas. Pre-emptively sees downstream consequences and effectively tailors influencing strategy to support a positive outcome. Able to verbalize what is behind decisions and downstream implications. Continuously reflecting on success and failures to improve performance and decision-making. Understands when change is needed. Participates in technical strategy planning. Personal Attributes: Able to effectively direct and mentor others in critical thinking skills. Proactively engages with cross-functional teams to resolve issues and design solutions using critical thinking and analysis skills and best practices. Finds important patterns in seemingly unrelated information. Influences and energizes other toward the common vision and goal. Maintains excitement for a process and drives to new directions of meeting the goal even when odds and setbacks render one path impassable. Innovates and integrates new processes and/or technology to significantly add value to GEHC. Identifies how the cost of change weighs against the benefits and advises accordingly. Proactively learns new solutions and processes to address seemingly unanswerable problems. Relocation Assistance Provided: No

End Date Monday 29 September 2025 We Support Flexible Working - Click here for more information on flexible working options Flexible Working Options Hybrid Working Job Description Summary Carries out a range of more complex clerical/technical support tasks to deliver a quality service to customers or internal colleagues in line with agreed service standards. May be required to provide coaching and support to less experienced colleagues Job Description Uses the internal communications system to access required information for specific purposes. Produces accurate reports for others by collecting data from a variety of standard sources and inputting that data into standard formats. Creates, organises and maintains files for correspondence and records. Prepares moderately complex documents by using multiple computer applications (such as Microsoft Office), while also gathering and summarising data for reports. Supports development of personal capabilities by pursuing existing formal and informal training opportunities. Implements improvements and carries out simple change management tasks by following established procedures to support others. Collects and prepares standard data related to ongoing issues. Supports others by performing routine policy-related tasks according to established procedures. Performs relatively simple testing and quality assurance tasks. Provides information and clarification on existing procedures, processes and precedents. Provides operational support to senior colleagues by performing prescribed and non-routine compliance monitoring activities using existing programmes and protocols and giving basic advice on compliance and regulatory requirements. Gathers, monitors and analyses risk data as directed using established risk management models, systems and protocols and recommends further investigation. Assesses compliance with established standards and protocols. Accomplishes work objectives by determining own work schedule, coordinating with support services and assigning short-term tasks to others if necessary.

About Bluevine Bluevine is transforming small business banking with innovative solutions like checking, lending, and credit all tailored to help entrepreneurs thrive. With best-in-class technology, advanced security, and a deep understanding of the small business community, we re empowering entrepreneurs to grow with confidence. Backed by leading investors like Lightspeed Venture Partners, Menlo Ventures, 83North, and Citi Ventures, we ve been supporting SMBs since 2013, serving over 500,000 customers nationwide and growing a dynamic global team of 500 people. Our mission? To fuel small businesses with the financial tools they need to succeed. At Bluevine, you ll be part of a collaborative, fast-paced team that s reshaping the future of banking. Ready to make an impact? This is a hybrid role . At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices have reopened in accordance with local guidelines, and are following a hybrid model. In-office days will be determined by location and discipline. ABOUT THE ROLE: Job Overview: As the People Operations and Employee Experience Analyst , you will play a key role in delivering high-quality HR operational support and driving initiatives that enhance the employee experience throughout the entire lifecycle from onboarding to exit. You ll partner closely with India and Global People Team, managers, and employees to ensure our internal People systems, processes, and touchpoints are efficient, compliant, and people-centered. Responsibilities People Operations Manage day-to-day HR operations including onboarding, offboarding, data management, HRIS updates, and compliance documentation. Ensure HR systems (e.g., HRIS, payroll integrations) are updated and maintained accurately. Administer employee lifecycle processes such as role changes, leaves, benefits coordination, and verifications. Partner with global People and cross-functional teams to support key programs and audits (e.g., internal controls, compliance tracking). Employee Experience Drive initiatives that enhance employee engagement, well-being, and satisfaction. Own and improve touchpoints such as onboarding experience, employee feedback channels, and internal communications. Coordinate employee engagement programs, recognition efforts, and events in alignment with company culture. Support employee surveys, analyze feedback, and partner with stakeholders to implement action plans. Data and Analytics Maintain People dashboards and deliver reporting on key metrics such as headcount, attrition, onboarding timelines, and experience KPIs. Use data to identify gaps, process inefficiencies, and areas for improvement in employee experience and HR operations. Requirements: Master s degree in human resources, or a related field. 2 to 4 years of proven experience in HR operations, people programs, or employee experience roles, preferably in a high-growth or tech/startup environment. Strong knowledge of HR processes, tools, and systems (experience with HRIS, ticketing tools, and analytics dashboards a plus). Excellent interpersonal and communication skills with a strong focus on employee service and empathy. Highly organized and detail-oriented, with the ability to manage multiple priorities simultaneously. Analytical mindset with experience using data to drive decision-making and improve HR processes. Demonstrated ability to work independently, collaborate cross-functionally, and thrive in a fast-paced, evolving environment. Benefits & Perks Excellent group health coverage and life insurance Stock options Hybrid work model Meal allowance Transportation assistance (terms and conditions apply) Generous paid time off plan, Holidays Company-sponsored mental health benefits Financial advisory services for both short- and long-term goals Learning and development opportunities to support career growth Community-based volunteering opportunities

Job summary Training Specialist At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee s workplace performance in conjunction with the company s core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements. Trainer Best Behavior 1- Listening to associates and be supportive to managers. 2- Answering requests and always gets back to people. 3- Lead by example, doing what we say and act how we say. 4- Must be approachable. 5- Must exhibit the best behavior while at work. 6- Always be up to date with the latest techniques, tools, and processes. 7- Be right, honest, and be willing to accept mistakes. 8- Be willing to push their limits and accept more responsibilities. 9- Drive in quality & learning related metrics 10- Conducting chime sessions & class room training sessions to the stake holders 1. Supervise structured learning metrices and also oversee their results for the assigned territory and region. 2. Managing live performance metrices end to end for the assigned territory. 3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning. 4. Maintaining data and analysis through reports on excel (as per business requirement) 5. Ensure completion of new hire training program, coaching & other performance improvement programs on time. 6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis. 7. Identifying learning coaches & certifying them. 8. Lead the individual improvement projects to enhance the business performance. 9.Drive Quality & Learning metrics 10.Conducting chime sessions & Class room sessions to the stake holders A day in the life - Track the day to day business metrics and plan to visit the mapped stations for metric improvement - Daily Reportings and progress updates - Involve and engage well with mapped LA/LGs for daily L&D activities Role requirements: 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate and add voice over for the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement) Role requirements: Person should be qualified in Soft skills, such as communication and problem solving, as well as preferred experience and qualifications for a successful hire.