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4.0 - 6.0 years

14 - 15 Lacs

Bengaluru

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We are currently seeking an experienced professional to join our team in the role of Manager Operations. Principal responsibilities Overall volume at Sub Product Level, 200 - 600 GAV/NAV packs on annual basis, 20+ financial statements on annual basis. Single Process - Significant complexity/risk and responsibility due to multiple types of activities and client/jurisdiction level variances. Support NFR reviews based on Grade complexity of funds/activity managed by role is decided by GSD line management based on experience and performance. Continually assess the risks inherent in department processes and procedures. High level variation and specific manual processes required by Product / System / Client / jurisdiction / client To be aware of the Operational Risk scenario associated with the role, and to ensure that all actions during your employment with HSBC take account of the likelihood of operational risk occurring. Ensure escalation process is in place and is effective Be adherent to the audit standards of the group and compliant to all the policies and procedures Driving awareness within team of any new policy, procedures or code that needs adherence Regularly review operational effectiveness, control adequacy and procedures Timely and accurate publishing of MI/Reports Requirements Bachelor s degree in Commerce or qualifications to accounting/finance industry or relevant experience. Detailed understanding single sub-process, control points, end to end process risk. Excellent knowledge in accounting principles and fundamentals of Accounting. Excellent knowledge in NAV calculation process with clear understanding of the E2E Fund Accounting Model. Basic knowledge in custody, brokerage, depository, investment accounting, mutual funds and reconciliations. Ability to speak and understand English 4-6 years of relevant Funds administration experience. Excellent Team Management skills with ability to handle personnel issues and strong team bonding. Efficient Time Management and ability to multi task work and priorities to meet defined deadlines Proactive in implementing and driving solutions.

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4.0 - 6.0 years

8 - 9 Lacs

Hyderabad

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As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Key Responsibilities/Duties : Prepare and review the workings of SOX sub- certifications and regulatory filings Support and review Routings of financial statements to various stakeholders Work closely with the team to ensure smooth and efficient filing of data Ensure the certiications are completed within the regulatory deadline Manage shared mailbox efficiently Prepare/monitor data sourcing and data ingestion processes Escalate to the Team Leader/Manager any incident or operational risk Consistently evaluate and update documented procedures to ensure they are complete, accurate and current Support GIIN registration, maintenance and other activities of FATCA Work closely with business unit representatives providing quarterly certifications to ensure compliance with FATCA & CRS Performing periodic reconciliation exercises to verify data accuracy within the repositories Ensuring that a reasonableness review is performed during annual reporting of FATCA/CRS files Support registration, renewal, and other activities of LEI (Legal Entity Identifier) Assist/process secure payments for the issuance or renewal of an LEI Manage communications with stake holders across Invesco for LEI related processes and information Work Experience/Knowledge: 4-6 years of experience in regulatory reporting and filings for various product ranges Working in an asset management environment and experience in financial services (investment management) will be an added advantage Knowledge of SOX certifications, financial statement and regulatory filings Understanding or prior experience of working on FATCA/CRS related initiatives is a significant plus Strong analytical skills, Detail orientation, service commitment and solid organizational and interpersonal skills. Proficient in Microsoft Office Applications Skills/Competencies/Attributes: Team player Ability to conduct complex analysis and present data in a meaningful way Knowledge of Mutual Funds industry, its product types and their regulatory requirements Understanding of various regulatory filings and reporting process Why Invesco What s in it for you? Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day As one of the world s leading asset managers, Invesco is dedicated to helping investors worldwide achieve their financial objectives. By delivering the combined power of our distinctive investment management capabilities, we provide a wide range of investment strategies and vehicles to our clients around the world. If youre looking for challenging work, smart colleagues, and a global employer with a social conscience, come explore your potential at Invesco. Make a difference every day! Job Description Key Responsibilities/Duties : Prepare and review the workings of SOX sub- certifications and regulatory filings Support and review Routings of financial statements to various stakeholders Work closely with the team to ensure smooth and efficient filing of data Ensure the certiications are completed within the regulatory deadline Manage shared mailbox efficiently Prepare/monitor data sourcing and data ingestion processes Escalate to the Team Leader/Manager any incident or operational risk Consistently evaluate and update documented procedures to ensure they are complete, accurate and current Support GIIN registration, maintenance and other activities of FATCA Work closely with business unit representatives providing quarterly certifications to ensure compliance with FATCA & CRS Performing periodic reconciliation exercises to verify data accuracy within the repositories Ensuring that a reasonableness review is performed during annual reporting of FATCA/CRS files Support registration, renewal, and other activities of LEI (Legal Entity Identifier) Assist/process secure payments for the issuance or renewal of an LEI Manage communications with stake holders across Invesco for LEI related processes and information Work Experience/Knowledge: 4-6 years of experience in regulatory reporting and filings for various product ranges Working in an asset management environment and experience in financial services (investment management) will be an added advantage Knowledge of SOX certifications, financial statement and regulatory filings Understanding or prior experience of working on FATCA/CRS related initiatives is a significant plus Strong analytical skills, Detail orientation, service commitment and solid organizational and interpersonal skills. Proficient in Microsoft Office Applications Skills/Competencies/Attributes: Team player Ability to conduct complex analysis and present data in a meaningful way Knowledge of Mutual Funds industry, its product types and their regulatory requirements Understanding of various regulatory filings and reporting process Why Invesco What s in it for you? Our benefit policy includes but not limited to: Competitive Compensation Flexible, Hybrid Work 30 days Annual Leave + Public Holidays Life Insurance Retirement Planning Group Personal Accident Insurance Medical Insurance for Employee and Family Annual Health Check-up 26 weeks Maternity Leave Paternal Leave Adoption Leave Near site Childcare Facility Employee Assistance Program Study Support Employee Stock Purchase Plan ESG Commitments and Goals Business Resource Groups Career Development Programs Mentoring Programs Invesco Cares Dress for your Day

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10.0 - 15.0 years

25 - 30 Lacs

Pune

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Execute against EUC governance oversight and remediation capabilities. Be a subject matter expert (SME) in processes, data risk & controls, understanding Data & Architecture to support remediation / elimination of EUCs. Ensures adherence and compliance to EUC Policy, Standards and Procedures and manages go-live of changes. Works with the business and functions SMEs and Tech support to implement EUC governance and management tools to support EUC Policy, Standards and Procedures Supports design and implementation of RCSA to support Quality Assurance (QA) and First Line Credible Challenges (FLCC) Operationalize a robust EUC inventory system with appropriate controls partnering with Technology and various stakeholders. This includes inventorying of EUCs, SAS and AI solutions. EUC Inventory monitoring, EUC remediation tracking and insightful reporting Works closely with EUC Champions to manage new EUC creation & registration process. Provide support & independent review of retirement plans (New EUCs and Exceptions), exception monitoring which includes review and approval of EUCs continued use. Support planning and change control processes for Risk & Control Enablement (RCE) related to Technology and Data work embedded in individual RCE programs as it relates EUC risk elimination. Promptly escalate any issues on capability structure, scope, or execution Provide credible challenge for all aspects of the pertinent EUC processes in support of RCE Program, including and not limited to: RAG ratings, KPIs, status updates, path to green, adherence to dates and deliverables, and quality of deliverables. Required: Must be a strong team player, ready to step up as and when the need arises 10+ years experience required Experience working as a self-directed contributor and be able to meet complex business objectives in a highly matrixed environment. Strong Program & Project Management skills Experience in technology and data, including large transformation programs with focus on EUC risk management and/or remediation. Specific subject matter expertise in one or more of the following domains: enterprise risk management, GRC, compliance, risk and controls, operational risk, operational resiliency, liquidity Well-developed listening skills Articulate and effective communicator Strong people skills, and proficient with working with teams in complex operational environment Ability to influence positive outcome without direct functional control. No surprise: approach in communicating issues and requests. Strong Leadership skills with proven history of delivering positive and sustainable change. Knowledge of general risk, compliance and governance concepts and methods such as policy management, risk assessments, control testing etc. Understanding of data and technology needs to support regulatory expectations. Bachelors and/or masters degree in business, operations, data, or technology Preferred or nice to have specific skills: Understanding of key banking regulations Good understanding of the SDLC and Agile Scrum methodologies to deliver solutions. Information Security, Risk Management, and Project Management credentials Line 2, Line 3, Line 1.5 experience with focus on Technology or Audit or Quality Assurance Understanding and experience with BCBS 239 Remediation with focus on Technology and Data in a GSIB

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1.0 - 5.0 years

20 - 27 Lacs

Bengaluru

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OPERATIONS Operations is a dynamic, multi-faceted division that partners with all parts of the firm to provide banking, securities, and asset management services to clients around the world. In addition, Operations provides essential risk management and controls to preserve and enhance the firms assets and its reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow. Commodities Operations Team is responsible for ensuring the integrity and accuracy of risk undertaken by the Commodities Business globally. Team works very closely with Sales and Trading teams to facilitate all aspects of Operational Risk and Control Framework. The functions involve: Matching of all trades Performing trade checkout of exotic transactions Facilitating new business Drafting documents for executed trades Confirming economic and legal terms of trades with clients electroncially and on paper Settling trades YOUR IMPACT We are looking for a professional and dynamic individual with a strong interest in Commodities. The ideal candidate would be able to excel in a high-profile and fast paced team whose primary responsibilities include (i) partnering with the Commodities Sales and Trading Desks to ensure the integrity and accuracy of Derivative and Physical Trading risks undertaken by such businesses, as well as (ii) driving and implementing change to ensure we are optimally managing and monitoring risks, in an increasingly demanding and complex regulatory environment. JOB SUMMARY & RESPONSIBILITIES Develop a deep knowledge of commodities and derivative transactions Find and resolve booking discrepancies across complex derivative businesses Experience in Commodities Confirmations and/or Settlements process Daily interaction with Trading & Sales to ensure discrepancies are resolved immediately Engage with front office and technology to help facilitate the resolution of technical production issues Manage, monitor and investigate reporting breaks and process failures; identify and implement corrective actions Ensure that processes are continually reviewed and improved, risk is managed, and results are achieved that meet expectations for timeliness, quality and cost effectiveness within the department Understanding of Commodities markets and products along with basic financial knowledge and terms Key characteristics of Derivative Products (ex. expiration, strike, premium etc.) High Level understanding of ISDA terms BASIC QUALIFICATIONS Bachelor s degree with competitive GPA Proficient with Microsoft applications Ability to demonstrate strong technical skills and keen attention to detail PREFFERED QUALIFICATIONS Demonstrated attention to detail in previous role on an ongoing basis Experience in understanding and breaking down complex structured products would be a big plus Team player with a collaborative style and strong interpersonal skills Effectively handle difficult requests, build long-term relationships with the business and be able to manage expectations Strong written and verbal communication skills with ability to be clear and concise Self-starter who thinks ahead, anticipates questions, finds alternative solutions and identifies clear objectives Able to successfully multi-task, work towards extremely challenging goals and persist in the face of obstacles Able to adapt to changes and new challenges Strong analytical and organizational skills, critical thinking, and an ability to suggest improvements and identify risks Service orientation, sense of urgency, ability to manage internal clients expectations and professionalism At Goldman Sachs, we commit our people, capital, and ideas to help our clients, shareholders, and the communities we serve to grow. Founded in 1869, we are a leading global investment banking, securities, and investment management firm. Headquartered in New York, we maintain offices around the world. We re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https: / / www.goldmansachs.com / careers / footer / disability-statement.html The Goldman Sachs Group, Inc., 2025. All rights reserved.

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5.0 - 10.0 years

16 - 18 Lacs

Bengaluru

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ASSET AND WEALTH MANAGEMENT Bringing together traditional and alternative investments, we provide clients around the world with a dedicated partnership and focus on long-term performance. As the firm s primary investment area, we provide investment and advisory services for some of the world s leading pension plans, sovereign wealth funds, insurance companies, endowments, foundations, financial advisors and individuals, for which we oversee more than $2 trillion in assets under supervision. Working in a culture that values integrity and transparency, you will be part of a diverse team that is passionate about our craft, our clients, and building sustainable success. We are: Investors , spanning traditional and alternative markets offering products and services. Advisors , understanding our clients priorities and poised to help provide investment advice and strategies that make sense for their portfolios. Thought Leaders , providing timely insights across macro and secular themes to help inform our clients investment decisions. Innovators , using our suite of digital solutions to help our clients address complex challenges and meet their financial goals. OPERATIONS Operations is a dynamic, multi-faceted function that partners with all parts of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. In addition, Operations provides essential risk management and control to preserve and enhance the firm s assets and its reputation. For every trade agreed, every new product launched, or market entered, every transaction completed, it is Operations that develops the processes and controls that makes business flow. YOUR IMPACT A career with Goldman Sachs Asset Management is an opportunity to help clients across the globe realize their potential, while you discover your own. As part of one of the worlds leading asset managers with over $2 trillion in assets under supervision, you can expect to participate in exciting investment opportunities while collaborating with talented colleagues from all asset classes and regions and building meaningful relationships with your clients. Working in a culture that values integrity and transparency, you will be part of a diverse team that is passionate about our craft, our clients, and building sustainable success. Bringing together traditional and alternative investments, Goldman Sachs Asset Management provides clients around the world with a dedicated partnership and focus on long-term performance. As the primary investment area within Goldman Sachs, we provide investment and advisory services for pension plans, sovereign wealth funds, insurance companies, endowments, foundations, financial advisors, and individuals. Product managers work closely with our business and Engineering teams to help architect and develop technologies. We are responsible for guiding products throughout all stages of the products lifecycle, including research, pitching, scoping, delivering, promoting, and tailoring solutions to our clients. We are looking for an experienced product manager familiar with product development and management who has a proven track record in leading the delivery of impactful platforms from inception to completion Operations is a dynamic, multi-faceted division that partners with all parts of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. In addition, Operations provides essential risk management and control to preserve the firm s assets and its reputation. For every trade agreed, every new product launched, or market entered, every transaction completed, it is Operations that develops the processes and controls that make the business flow. Portfolio Control Reconciliations sits within Enterprise Operations and has primary responsibility of ensuring accuracy of GSAM s and Risk counterparts books of accounting. By ensuring accuracy and timeliness of data, we facilitate the business in achieving desired objectives for all aspects of account onboarding, portfolio accounting, cash management, tax lot accounting and client reporting. These functions cover a wide range of clients and a complex product range, which includes equities, fixed income, currency, and derivatives. The group supports portfolio managers, sales and client relationship professionals by providing accurate and timely positions and cash balance reporting and exception management and overseeing all aspects of operational risk across portfolios. This involves extensive interaction with internal and external parties to ensure effective oversight for existing business and also to shape and implement solutions for new clients, GS s own funds, products, strategies, and system architecture. The group continues to focus on best in-class client experience and working closely with the business to maintain and enhance client relationships. You will obtain a comprehensive knowledge of products, markets and market-related setups. You will also drive initiatives and provide solutions that will have an impact on client experience, Regulatory requirements, and risk mitigation JOB SUMMARY AND RESPONSIBILITIES Support and develop product strategy and roadmap with stakeholders across our business Assist in the execution of the product roadmap by writing user stories, requirements, and acceptance criteria for technology development Partner with colleagues in engineering, design, operations and program management to allow for seamless execution Monitor competitive best practices and analyze end-user feedback - identifying and developing solutions when necessary Engage with partner vendors to ensure they address product needs Leverage analytics and reconciliation data to inform the product roadmap Parse larger product feature projects into smaller components while understanding dependencies Participate in ideation activities, product feasibility assessments, business case preparation, and overall product definition (feature lists and prioritization) SKILLS & EXPERIENCE WE RE LOOKING FOR 5+ years of work experience in the Financial Services sector, ideally with product management experience in an agile product development environment Great presentation, storytelling, workshop and communication skills and a desire to work in a team-oriented environment Demonstrate a high degree of personal accountability, commitment to excellence and a high level of integrity, and going above and beyond to ensure that products are delivered on time with a high degree of quality Highly organized with a proven ability to execute on multiple priorities in parallel Aptitude for logically breaking down complex problems and processes, documenting workflows and edge cases, and communicating solutions with clarity Self-motivated, comfortable following direction, and able to balance quality work while meeting short deadlines Ability to lead and facilitate while executing design for a growing team Demonstrated experience building relationships and influencing business stakeholders A proven track record of defining and promoting change and innovation We believe who you are makes you better at what you do. Were committed to fostering and advancing diversity and inclusion in our own workplace and beyond by ensuring every individual within our firm has a number of opportunities to grow professionally and personally, from our training and development opportunities and firmwide networks to benefits, wellness and personal finance offerings and mindfulness programs. Learn more about our culture, benefits, and people at GS.com/careers We re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https: / / www.goldmansachs.com / careers / footer / disability-statement.html

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4.0 - 9.0 years

10 - 15 Lacs

Bengaluru

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ASSET AND WEALTH MANAGEMENT Bringing together traditional and alternative investments, we provide clients around the world with a dedicated partnership and focus on long-term performance. As the firm s primary investment area, we provide investment and advisory services for some of the world s leading pension plans, sovereign wealth funds, insurance companies, endowments, foundations, financial advisors and individuals, for which we oversee more than $2 trillion in assets under supervision. Working in a culture that values integrity and transparency, you will be part of a diverse team that is passionate about our craft, our clients, and building sustainable success. We are: Investors , spanning traditional and alternative markets offering products and services. Advisors , understanding our clients priorities and poised to help provide investment advice and strategies that make sense for their portfolios. Thought Leaders , providing timely insights across macro and secular themes to help inform our clients investment decisions. Innovators , using our suite of digital solutions to help our clients address complex challenges and meet their financial goals. OPERATIONS Operations is a dynamic, multi-faceted function that partners with all parts of the firm to deliver banking, sales and trading and asset management capabilities to clients around the world. In addition, Operations provides essential risk management and control to preserve and enhance the firm s assets and its reputation. For every trade agreed, every new product launched, or market entered, every transaction completed, it is Operations that develops the processes and controls that makes business flow. YOUR IMPACT Are you looking to apply your client service and analytical skills while deepening your understanding of asset management? Our Client operations team is seeking a professional who is looking to partner with our diversified client base and global business counterparts to provide best in-class client experience, define solutions and lead change across the operational infrastructure. Funds Oversight and Vendor Management team sits within Client Operations and has primary responsibility for all aspects of portfolio accounting, regulatory monitoring and reporting, service provider oversight and serves as the single point of contact for all operations related funds inquiries. These functions cover a wide range of funds structures including mutual funds and hedge funds in various jurisdictions like US registered 40 act funds/ Luxemburg/ Offshore funds and a complex product range, which include equities, fixed income, currency and derivatives, money markets, ETFs. The group supports portfolio managers, Fund Boards, Controllers, Sales and Client relationship professionals by providing accurate and timely client account information and overseeing all aspects of operational risk across portfolios. This involves extensive interaction with internal and external parties to ensure effective oversight for existing business. The group continues to focus on best in-class client experience and working closely with the business to maintain and enhance client relationships. JOB SUMMARY AND RESPONSIBILITIES Relationship management with service providers to ensure excellent service delivery to Goldman Sachs and Liaise with internal Teams (Valuation group, Controllers, Trade management etc) to provide comprehensive service feedback to Vendors Assisting with the evaluation, selection, negotiation and onboarding of new vendors and ongoing compliance with Firm vendor policies Comply with internal risk frameworks and industry regulations to reduce risk and extract maximum value from our global network, connecting with stakeholders to lobby for internal or market change Holistic ownership and understanding of funds from a GSAM Operations perspective by understanding various fund structures, coordinating client issues across all operations teams and business partners, and act as a single point of contact for GSAM Operations Ensure accounting data accuracy and provide accounting policy oversight in order to create controlled environment for investment management process Trading desk support to include ad-hoc queries as well as ongoing business initiatives Proactively review indicators of operational issues/concerns with the goal of resolving such issues before client impact Review account level metrics (i.e. reconciling items on cash/position reconciliations, daily corporate actions, NAV Reconciliations, failing trades, standard/non-standard reporting deliverables), guidelines and regulatory breaches as defined by operating standards and research, escalate, remediate exceptions as appropriate Providing effective thought leadership in navigating evolving financial regulatory landscape and helping to develop technological solutions to build appropriate architecture Scalability analysis of workflow cost drivers and trends to help drive process improvements and efficiency, budgeting and cost allocation to various revenue producing desks BASIC QUALIFICATIONS Minimum of 4 years of professional experience Proficient in Microsoft Office, specifically Word, Excel, and PowerPoint Bachelor s degree required Be highly collaborative, team-oriented and strong consensus builder Demonstrate strong communication and interpersonal skills both written and oral PREFERRED QUALIFICATIONS Previous experience in Operations, Accounting and/or Financial Services industry Demonstrate ability to partner across product groups, regions and functional responsibilities Be a strategic thinker, possesses strong facilitation and data gathering skills Attention to detail and ability to work to tight deadlines under pressure and to provide practical solutions Risk management focus We re committed to finding reasonable accommodations for candidates with special needs or disabilities during our recruiting process. Learn more: https: / / www.goldmansachs.com / careers / footer / disability-statement.html

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1.0 - 5.0 years

4 - 8 Lacs

Hyderabad

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Job Title: Specialist - Change Management Location: Hyderabad About the job Strategic context: Sanofi has currently the best and most robust pipeline of R&D and consequent new launches of our history. As new phase of Play-To-Win strategy, funding this pipeline and new launches is key to materialize the miracles of the science to improve people lives. Thus, as we enter the next phase, modernization of Sanofi is required as per the recent announcements on DRIVE, and in this respect, we are in the beginning stages of organizing the Go-to-Market Capabilities (GTMC) team at global level. The GTMC organization will help us to drive best-in-class capabilities across the board and bring value and excellence in our commercial operations. This move is a key part of the aimed modernization of Sanofi and will allow us to focus on our priorities across our products, market and pipeline through the reallocation of resources and realizing the efficiencies of removing silos that exist between our business units, avoiding the duplication and overlapping of resources, standardizing our processes and tools, operating with a One Sanofi approach to accelerate our key capabilities development, and fostering the entrepreneurial spirit by speeding up the decision making. As part of GTMC, vision of the Omnichannel pillar is the definition of Sanofi-wide best-in-class Omnichannel engagement strategy, including development of standards & best practices across markets and brand teams, as well as executional planning and support of local Omnichannel approaches (including change management). GTMC will also collaborate closely with Digital to provide consistent tools. Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As Specialist - Change Management, within our Hyderabad Hub, youll be responsible for supporting the team, ensuring seamless business continuity and driving strategies aligned with global priorities in Content Operations, GenAI, and digital presence optimization. Main responsibilities: The overall purpose and main responsibilities are listed below: The change management specialist will be responsible for planning, executing, and evaluating the change initiatives related to the Omnichannel pillar/GTMC, ensuring that the relevant stakeholders/teams are engaged, informed, and prepared for the transition. Foster a culture of sustainable change by providing continuous change management support (communication channel, training planning/tracking, presentations, pulse surveys, adoption governance etc.) bringing in increased effectiveness and improved efficiency in line with a reduced footprint. Support in performing continuous analysis and identification of the change impacts, risks, and gaps/opportunities Support in development and execution of change management strategy to maximize adoption and minimize resistance during key strategic transitions Support in communicating (planner/communication materials / emailers / newsletters / Viva Engage posts etc.) change management strategy/plan for the omnichannel/GTMC (global/local design), aligned with objectives and organizational culture Provide community management support (for PromoMats/CRM/SFMC/and other relevant communities) - providing program updates, progress, status, links to new documents (such as training material/links, recorded session links), FAQs etc. Support Omnichannel/GTMC townhalls for global/local program updates and status (best practice sharing, learnings-to-date, case studies etc.) Design and deliver effective training programs to raise awareness, build buy-in, and enhance the skills and capabilities Establish and monitor change readiness and adoption metrics and provide feedback and recommendations to the project team and Leads Facilitate and support the change management activities throughout the project lifecycle, from design to deployment and post-implementation Collaborate with the Omnichannel training specialists for training services/curriculums throughout the transition phase and post- transition Collaborate with the project team, the business units, the IT department, and the external vendors to ensure a smooth and successful implementation of ecosystems, channels, platforms, tools, and processes designed as part of continuous improvement methodology to create best in class go-to-market capabilities that are consistent across GBUs and markets Support Hub strategy aligned with global business priorities, focusing on Omnichannel operations, campaign orchestration, and enablement via continuous feedback loop to optimize customer experience Support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working Take ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls (leverage AI/automation) To complete post implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects People : (1) Work with cross-functional Omnichannel teams to understand the change management requirement for their respective teams; (2) Maintain effective relationship with the stakeholders within the allocated GTMC pillar and cross-pillars - with an end objective to ensure adherence and effectiveness of change management strategy/plans; (3) Constantly assist project team for communication/trainings on methods / processes / tools / platforms (4) Partner with Project Head/Lead for individual development plans; (5) Collaborate with cross-functional teams in GTMC to train for continuous improvement/digital transformation/agile mindset/thoughtful risk taking; (6) Provide proactive recommendations on operational excellence and play an active role to follow the best practices in relation to processes, communications, training management, documentation and technical requirements Performance : (1) Oversee change management programmes; (2) On-time tracking of effectiveness KPIs and report publishing; (3) Effectively communicate with key change partners and provide change management community support to constantly improve quality and productivity; (4) Support change management execution as per agreed timelines and quality; (5) Recommend and implement tactical process improvements within the department and division-wide Process : (1) Monitor compliance and take actions as required to ensure 100% compliance; (2) Collate and publish metrics & reports as per defined frequency; (3) Stay up to date on current industry trends and Omnichannel; (4) Maintain understanding of continuous improvement techniques, and agile methodology; collate best practices, stakeholder feedback and benchmarks inputs for improvements; (5) Contribute to overall quality enhancement; (6) Secure adherence to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards; (7) Leverage advanced training delivery tools and techniques for enhancing the effectiveness of change management program Stakeholder : (1) Work closely with GTMC/Omnichannel pillars (Global, Local, and Hub) to identify communication needs (2) Liaise with cross-functional Omnichannel teams to provide relevant trainings, raise awareness, promote Change Management mindset and increase acceptance/adherence for transformation About you Experience : 3-5 years of experience in medico-marketing / medical / commercial / Omnichannel domain for the pharmaceutical/healthcare industry/digital platforms; 1-2 years of experience in change management, leading and managing complex and large-scale change initiatives (global business transformation environment, within GBS Shared Services industry and/or BPO Services) Soft and Technical skills :: Stakeholder management; strong communication & interpersonal skills with the ability to influence and persuade diverse audiences; ability to work independently and within a team environment; skilled in explaining complex concepts and processes in a clear and concise manner.Proficient in using various digital tools and platforms for creating and delivering communication materials (MS office tools, Adobe Certification in change management methodologies, such as Prosci, ADKAR, or Kotter is desirable Knowledge/certification of continuous improvement concepts including Six Sigma, Lean, value stream mapping is desirable Education : Bachelor s degree in communication, marketing, or a related field (preferably in pharmacy or life sciences); Additionally, relevant advanced/postgraduate degree in life sciences/pharmacy/business administration/similar discipline is desirable Languages : Excellent knowledge of English language (spoken and written) Why choose us? Bring the miracles of science to life alongside a supportive, future-focused team Discover endless opportunities to grow your talent and drive your career, whether it s through a promotion or lateral move, at home or internationally Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks gender-neutral parental leave Play a key role in shaping and optimizing our content strategy, driving business growth and achieving impactful results At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com !

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1.0 - 2.0 years

18 - 20 Lacs

Gurugram

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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The Strategy Transformation and Capabilities team supports the Global Services Group and the company as a whole by owning the strategy development, process design & engineering and product support for all GSG servicing and credit functions. The team devises and implements strategies that deliver on our key goals of the best customer experience, improving operational efficiency, driving revenue, and minimizing operational risk. We seek a highly motivated, end-to-end Product Manager who thrives in a fast-paced environment. The selected individual will join the GDM product organization and will help craft best in class disputes and fraud experience for our customers, merchants and customer care professionals. This individual will help shape the product and platform strategy thereby influencing the long term architectural runway. This individual will be responsible for all aspects of product strategy, from ideation to implementation, as well as overall program management to ensure the effective execution of multiple project priorities that enable best in class servicing in the industry. The individual should have a passion for technology, a clear focus on the customer journey, strong communication skills, and the ability to provide clarity and direction across teams. How will you make an impact in this role? This role is responsible for leading product management for the Dispute and Fraud Experience strategy within the enterprise. The role is for an Associate- Digital Product Development for Global Disputes Management (GDM) Support in defining new product features, scope, and functions, driving innovation and iterative value delivery Serve as Product Owner, using data, external evaluation, customer analysis to help create world class digital products for our colleagues Partner with the product team, engineering & business stakeholders to define user stories, and conduct user testing Collaborate with internal teams to shepherd your product from ideation to delivery advocating to create the best outcomes Coordinate across teams to launch features Obtain feedback on the product, using data, analytics, and customer input, to iterate and drive improvements in future releases Support the development of product roadmap and prioritize the backlog Collaborating with key product, proposition, Business Architecture, technology & operations stakeholders to define product strategies and vision to bring them on the Disputes and Fraud Journey Minimum Qualifications 3 Years of proven experience working within product development, with a track record of delivering results. Enthusiasm for exceptional products and services, able to empathize with colleagues, and skilled at articulation of product functionality Detail oriented, able to identify key questions, and assess how pieces of the puzzle interact and affect the overall product Recognize issues quickly and determine how to get a resolution through creative and effective problem solving Excellent communication skills across distributed and global teams with ability to engage, influence, and inspire partners to drive collaboration and alignment Highly organized, taking individual initiative and accountability Understanding of the Financial Services card network operations, disputes and fraud lifecycles, card issuing, merchant acquiring or processing will be a plus Understanding of the overall payment ecosystem from swipe to settlement is preferred. Understanding of tech and product development processes, known as a businessperson who can talk tech. Curiosity and hunger to know how things work and ability to use that knowledge to make connections and find opportunities, with an entrepreneurial mindset Ability to convey complex, technical subject matter in a clear and straightforward manner; demonstrated ability to effectively communicate through written and oral presentations with all levels of the organization Preferred Qualifications Experience with agile product development methodologies and tools (JIRA, Figma, Rally etc.) MBA is a plus Shift Timing - 2 pm - 10 pm (Flexible day shift)

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7.0 - 12.0 years

20 - 27 Lacs

Bengaluru

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We re looking for an IT Architect Specialist in our ever-evolving team to help us unleash the potential of every business. About the team Our Tech and Security teams keep us moving each day, no matter where we are in the world. From the hardware to the networks and everything between, they humbly make it all happen. What you ll own Global Business Resilience is seeking a dynamic and strategic leader for the role of Strategic Disaster Recovery Resilience Director. In this high-impact position, you will collaborate closely with the Disaster Recovery (DR) Operational team, CIO, and CTO organizations to drive the future of our DR and Operational Resilience programs. A key responsibility will be driving the restructuring of our application tiering framework, ensuring that all applications supporting our Important Business Services (IBS) are properly assessed and have consistent recovery capabilities. This includes the thorough testing of each application within a service recovery unit, both individually and as part of a complete service, to guarantee seamless recovery in the event of a disruption. Additionally, you will work with the technology organization to identify applications or services that require investment or enhancements in their recovery capabilities, evaluating whether certain services should transition to stronger recovery models. This role will hold a seat on the Tech governance committee and conduct BC/DR risk assessments and provide prescribed DR requirements for all new products. The individual will collaborate closely with our information security teams on proactive initiatives, such as the ransomware program, and work with Crisis Management to lead comprehensive IBS scenario exercises and testing. This role will also focus on advancing DR and resilience metrics, reporting, and analytics, including the development of dashboards and presentations for executive and Board-level stakeholders. The successful candidate will demonstrate expertise in leading strategic initiatives that go beyond regulatory compliance, positioning the organization for long-term operational stability and success through technical leadership, data analysis, and global coordination across corporate and governmental bodies. Key Responsibilities: System Architecture Expertise & Operational Resilience: Lead the restructuring of the application tiering framework, ensuring all applications that make up our Important Business Services (IBS) are properly assessed and have consistent and applicable level of recovery capabilities. Collaborate with technology teams to evaluate recovery capabilities of critical applications and identify those requiring investment or enhancements to ensure seamless recovery during a disruption. Drive the adoption of advanced recovery models and recommend strategic improvements to maintain robust system resilience. Influences the shaping of resilience requirements future products by contributing to the required recovery architecture used across multiple products or systems. Works with senior stakeholders in the Business, Product, Technology, and Operations functions to support the design end-to-end resilient solutions for strategic business initiatives. Defines required business capabilities and aligns them with business operating models, technical platforms, technical integrations and underlying infrastructure that meets the appropriate level of operational resilience capabilities for all Worldpay s Important Business Systems (IBS) to meet FCA and other regulatory requirements. Collaboration & Strategic Leadership: Partner with the DR Operational team, CIO, and CTO to develop and maintain the resilience framework, working cross-functionally to ensure technical and business objectives are aligned. Act as the lead advisor to the Director of Business Continuity/Disaster Recovery, , ensuring strategic goals are met through resilient architecture. Collaborate with the Information Security team on proactive resilience projects, such as the ransomware defense program. Global Incident Management & Reporting: Participate in incident management and post-incident reviews (PIR), ensuring that resilience and recovery actions are documented and tracked through the Global Business Resilience reporting package. Develop comprehensive incident reports, track action items, and ensure issues are resolved in line with global resilience objectives. Build executive and Board-level presentations, providing insights and updates on incident response, resilience metrics, and system improvements. Data Analysis & Reporting: Oversee the advancement of DR and resilience metrics by building dashboards and producing analytics to support decision-making. Leverage advanced data analysis tools to assess gaps, monitor testing outcomes, and provide insights for system resilience enhancements. Produce resilience reports that offer executive stakeholders visibility into organizational preparedness, incident trends, and system vulnerabilities. Settlement & Funding Workshops: Facilitate deep-dive workshops on critical areas like settlement and funding to strengthen system resilience capabilities. Collaborate with Crisis Management and Global Risk to conduct IBS scenario exercises and expand testing beyond current program capabilities. Drive continuous improvement by identifying opportunities to enhance testing strategies and improve recovery processes. Stakeholder Coordination & Compliance: Act as the primary liaison with global corporate and governmental bodies to ensure compliance with resilience frameworks and regulatory standards. Coordinate with Corporate and Investment Banking (CIB) teams to deliver resilience components for regulatory submissions, such as Title I/IDI resolution plans. Oversee the delivery of regional resilience programs across EMEA, APAC, and LATAM to meet local regulatory requirements. What you bring Bachelor s degree in Computer Science, Information Systems, Engineering, or a related field; Master s degree preferred. 7+ years of technical experience in resiliency, disaster recovery, business continuity management, or related fields. Proven experience in leading disaster recovery solutions for mid-size to large organizations, preferably within financial services. Expertise in system architecture and operational resilience with a deep understanding of disaster recovery frameworks and chaos engineering. Strong technical infrastructure knowledge, including hybrid cloud environments (AWS, on-premise). Experience in conducting risk assessments, business impact analyses, and developing resilience strategies. Excellent leadership, communication, and interpersonal skills with the ability to present to executive stakeholders and boards. Certification in resilience, disaster recovery, or business continuity management (e.g., CBCP, CRISC, CISA) is preferred. Skills- Archer (Business Continuity Module); Backup and Disaster Recovery (BDR); Business Continuity Crisis Management; Business Continuity Planning (BCP); Business Continuity Software; Business Resilience; Business Risk Assessment; Cybersecurity Risk Assessment; Disaster Recovery (DR); Disaster Recovery Planning; Disaster Recovery Services; Disaster Recovery Strategies; IT Disaster Recovery; IT Disaster Recovery Planning; IT Risk Assessments; IT Service Continuity Management (ITSCM); Operational Risk Assessment; Risk Assessment Tools; Risk Control Assessment; Technology Development; Technology Resilience; Technology Tools Worldpay Values: Determined - You stay open - winning, and failing, as one. Always looking for solutions that add value. Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives. Open - You work across borders, working with your team to achieve your collective goals.

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4.0 - 5.0 years

50 - 55 Lacs

Mumbai

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You are a strategic thinker passionate about driving solutions in Sales, Research & Data Services Ops . You have found the right team. As VP of the SRDS Ops iMaintain team, you will lead efforts to manage regulatory-critical processes across various business areas, oversee transformation projects, and streamline operations using new technology. Based in Mumbai, you will develop metrics frameworks, identify business opportunities, and collaborate with stakeholders like Product Management, Operations, Technology, Risk & Control, and Finance to implement industry best practices for change and transformation, driving innovation and efficiency in regulatory processes. The primary responsibility of this position is to manage the iMaintain team in Mumbai, overseeing transformation projects and streamlining processes with new technology to contribute to the broader DCS vision. The candidate will maintain a strong control environment, define a future state vision for the functional area, and lead program execution from an operations perspective by building strategic platforms and decommissioning legacy systems. They will identify new business opportunities and synergies with other areas like Markets Operation, Research, and Sales, while managing people through training, upskilling, and hiring based on future needs. Collaboration with stakeholders such as Product Management, Operations, Technology, Risk & Control, and Finance is essential, leveraging industry best practices for change and transformation. Job responsibilities Maintain a strong control environment within the regulatory-critical iMaintain team. Define and implement a future state vision for the functional area with the BAU Operations team. Lead program and project execution, focusing on strategic platform development and legacy system decommissioning. Identify and pursue new business opportunities and synergies with Markets Operation, Research, and Sales. Manage people through training, upskilling, and hiring diverse skill sets for future team needs. Collaborate with stakeholders, leveraging industry best practices for change and transformation. Ensure a stable operational environment with robust controls, checks, and balances. Leverage new technology or tools to enhance processes, track metrics, and improve controls. Govern by providing updates to senior stakeholders and ensuring compliance with laws and regulations. Engage in each stage of the Project Delivery Framework (PDF) from requirements to implementation. Focus on the people agenda, including coaching, training, talent management, and recognition. Required qualifications, capabilities and skills Minimum 10+yrs experience with strong experience of 4-5 years on Tech Change programs, Process Improvements, Operating Model improvements Excellent problem-solving skills in order to identify, understand and address operational and technical issues. Proactive in displaying these skills and developing solutions. Strong knowledge of technology solutions available in the market for Operations business Must have Microsoft Office skills Excel, Word, Access and PowerPoint Influencing and negotiation skills - leverage subject matter expertise in driving conversations, challenging status quo and influence decisions/direction with stakeholders Ability to operate in a fast-paced environment under high pressure with time critical deliveries; multi-tasking, prioritizing and able to adjust to changing priorities Strong partnership record - ability to build effective relationships across different parts of the organization as required Should have a collaborative work style; fostering co-operation and teamwork. Ability to develop relationships across various stakeholders including senior business executives Control mindset to identify process control gaps, prioritize and mitigate operational risk Effective change management and transformation experience. Ability to challenge current state and mind set, adapt to a changing environment Good understanding of downstream impact of actions undertaken, particularly the requirement for strong and timely controls throughout the life cycle of the trade

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1.0 - 2.0 years

18 - 20 Lacs

Gurugram

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At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviours, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. The objective of the GS Automation Governance Role is to ensure timely identification, response, and resolution of risk events and issues to minimize impact overall impact, as well as to prevent recurrence through effective remediation and lesson learning. GS is looking for an Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. Assoc-Digital Product Management --The Analyst, GS Automation, Governance Role will: Collaborate in E2E root cause analysis to address repeated issue types within the ORE/CAP/PRSA/RCSA governance framework to identify any risk at a program level for a compliance standpoint. Collaborate on investigation and conduct root cause analysis to address repeated issue types Perform quality assurance on project documentation of specific issue/ORE type, urgency, severity/impact (e.g., impact analysis). Work closely with the Issue Management /PRSA / RCSA/BCP Team and determine controls from an overall process / journey standpoint to determine accurate controls are implemented. Working closely with the overall Automation Team and assisting on the below: 1. Tracking & reporting progress 2. Program level dash board 2. Validating resolution efficacy and mitigation with required controls 3. Communicating status updates to internal & external stakeholders 4. Working closely with LOBCO & OE teams across for accurate compliance closure activities Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process. Identify trends in issues and events associated with a workstream to identify potential systemic risks or control weaknesses within BU processes. Support review of components of the End-to-End project documentation journey to ensure compliance Perform sample testing of specific issues to ensure resolution is complete and effective Review data used in preparation of detailed reports on issue status, trends, and outcomes Support sharing insights, better practices, themes, etc. across the enterprise Working closely with the BCP team to ensure that the program is covered under the BCP guidelines creating awareness at a program level. Required Qualifications: 1-2 Years experience in Governance (e.g., within Risk ORE/CAP/PRSA and Internal Audit function) Understanding of critical operational risk management lifecycle activities Project management, communication, PowerPoint, excel and interpersonal skills Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively [BU-SPECIFIC] Preferred Qualifications: Bachelors Degree, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous. Experience in at least one of the following: Scoping, prioritizing, and support remediation of operational issues Knowledge of investigating and conducting root cause analysis to address repeated operational risk issue types Assisting of quality assurance on documentation of operational risk issues and events Recommendation of remediation strategies for operational risk issues and events Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability Supporting the BU E2E issue resolution process from a control management standpoint We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

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4.0 - 5.0 years

6 - 7 Lacs

Gurugram

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The IS/IT Internal Auditor is part of a global team and will primarily be responsible for executing IT SOX testing. On occasion, the IS/IT Auditor may also participate in internal audits that are focused on IT, financial, or operational risks globally across Nokia. The candidate will be spending the majority of their time focused on IT controls testing, including but not limited to IT General Controls (ITGCs), as well as IT application controls, operational controls, and other topics as needed. The candidate will be tasked with presenting conclusions related to their testing and will need to be able to present and support the results of their testing to leadership functions across Nokia. You have: Bachelors degree in information technology, Management Information Systems,Computer Science 4-5 years of prior IT SOX experience, and/or 2-3 years of IS/IT experience, and/or 2-3 years of internal or external audit experience required. Hands-on experience in IT General Controls, SOX controls including User access management, Logical access, Change management, Data Protection, and other entity level controls. Knowledge or experience working with, or auditing the SAP Business Suite (e.g. ERP, CRM, SCM, MDM, PLM) is highly desirable. Experience working with Wdesk platform or similar is desirable. It would be nice if you also had: Working knowledge or experience in Information Technology as a developer or tester highly desirable. Engineering, or other IT/business related field most desired. Experience with data analytics and visualization tools (e.g., ACL, IDEA, PowerBI, Tableau, etc) is desirable. Professional certifications helpful- e.g., CISA, or SOX equivalent. Test Internal IT controls identified as relevant for the adherence to Sarbanes Oxley 404. Majority of work will be focused on technology and applications. The candidate will participate in IT system walkthroughs, and request, obtain and test IT SOX related evidence. The individual will perform tests of IT operative effectiveness, all while meeting the deadlines and budget under the direction of the Lead/Manager, IT Internal Audit - SOX. Complete necessary documentation supporting testing conclusions and meeting or exceeding Nokia documentation standards. Assist in evaluating, re-enforcing and/or promoting the IT SOX program standards and approaches as it relates to documentation, control design, evaluation, and effectiveness testing. Assist in IT SOX scoping and risk assessment activities.Candidate is responsible for identifying issues and making recommendations which help drive process improvements and efficiencies. Candidate will follow-up on IT SOX identified issues and test remediation efforts. Provide assurance that operations and processes conform to Nokia policies and procedures. Contribute to the improvement of the IT SOX testing program through automation/analytics.

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0.0 - 5.0 years

7 - 12 Lacs

Bengaluru

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You are a strategic thinker passionate about driving solutions in Resolution Planning. You have found the right team. As an Associate within the Commercial and Investment Bank Resolution Recovery Team, you will be a crucial part of our global team stationed in New York, Bengaluru, and London. Your duties will encompass governance, oversight, and effective execution of resolution and recovery tasks related to the Commercial and Investment Bank. You will also liaise with stakeholders within the Commercial and Investment Bank to prepare responses to regulatory inquiries. Furthermore, you will supervise the submission of local resolution and recovery documents across Europe, Middle East and Africa, Asia-Pacific, and Latin America, and manage corresponding local regulatory interactions. In this role, you will have the chance to collaborate with various business lines and functional areas within the Commercial and Investment Bank to ensure the successful implementation of the resolution and recovery program. Job Responsibilities Review and facilitate financial and non-financial information to demonstrate the firm s ongoing capabilities to generate information relevant to a resolution or recovery scenario (e. g. , Balance Sheet, PL, headcount, shared services, etc. ) Coordinate the CIB contribution to the firmwide Recovery and Resolution Plans to be submitted to the firm s key U. S. regulators, ensuring completion of regulatory priorities and timely delivery of requested information/reporting Work with the CIB RR team on delivering multiple complex and ad-hoc regulatory reports to very tight deadlines, in cooperation with a wide set of stakeholders and contributors across the firm Develop a good understanding of regulatory policies and assess their impact; ensure that the related documentation is complete, accurate, and updated Prepare management reports, including scorecards and steering forum materials, and contribute to internal, control, and regulatory audits Build and maintain strong working relationships with stakeholders in different businesses and functions (e. g. , Legal, Tax, Finance, Operations, Risk, Business managers/partners) Required qualifications, capabilities, and skills Education to degree level (or equivalent) in Economics or another relevant area Qualified accountant (CA, CPA, ACCA, ACA) / MBA / Masters in Finance / M. Com. Mini 5 years of work experience in Legal Entity Controls / Regulatory Reporting or relevant experience Very good understanding/experience of business processes in a financial institution and Corporate and Investment Bank Line of business Very good oral and written communication skills with the ability to work with senior management, auditors and regulators Excellent organizational and project management skills Strong team player with excellent partnering and influencing skills Good Microsoft PowerPoint and Excel knowledge Preferred qualifications, capabilities and skills Knowledge of Recovery Resolution requirements is desirable High degree of pragmatism with a solution-oriented approach

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5.0 - 7.0 years

10 - 15 Lacs

Mumbai

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RBI regulations require a Bank in India to have a comprehensive Compliance Risk Assessment and Compliance Testing Program in place to ensure that the business activities of the Bank are conducted in accordance with the regulatory requirements prescribed by the RBI. The Compliance Testing Team is responsible for the timely and effective management and execution of the India Compliance testing program. Job summary As a Compliance Risk Management Senior Officer in the APAC CCOR MT Team, you will be responsible for executing testing activities, performing supplemental testing-related tasks, as well as ad-hoc project work. The successful candidate must have the ability to prioritize / manage time, and to quickly learn about assigned topics. This position will report to the Head of Compliance at India Branch. The job will also support Global Corporate Banking Compliance (GCB) in implementing a CCOR program to support that business. The candidate will need to work with the Compliance head of GCB and act as a back up when needed. Job responsibilities Be part of the CCOR team in India for timely and effective execution of the CCOR MT program. The team s coverage includes all Lines of Businesses/Functions at the India Branch; Execution of the India Compliance Testing Program in line with the firm s expectation by working with Line of Business Compliance, Business Control Managers, Operational Risk Management, Technology and Audit partners to develop and perform control design assessment and operating effectiveness testing of controls and processes that mitigate risks, assessing adherence to applicable regulations, legal obligations, and business requirements; Drive the use of data in order to innovate and optimise current MT practices; Determine root cause for control issues identified and work with stakeholders to develop and implement appropriate corrective actions; Prepare clear and organized work papers to document and support work performed and conclusions reached; Present testing results to various stakeholders, including but not limited to MT Leadership, Second Line of Defense colleagues, Business Control Officers, etc; Work with Second Line of Defense Advisory teams/Subject Matter Experts to ensure up to date and comprehensive understanding of business areas; Assist in co-ordination of Audit and Regulatory reviews pertaining to Compliance Testing and Compliance Risk Assessment; Assist in performing Quality Assurance (QA) work of India Compliance as directed; Coordinate with other Compliance MT teams globally and assist in ad hoc projects as necessary. Required qualifications, capabilities, and skills Minimum 5-7 years relevant experience in Compliance Monitoring and Testing, Audit, Operational Risk or equivalent experience within financial services industry; Knowledge of investment and commercial banking activities/financial crime compliance; Be able to demonstrate an ability to interpret financial regulations and regulatory requirements and assess operational Compliance with those requirements. Strong communication, interpersonal and influencing skills. The candidate should have the ability to establish credibility and strong partnerships with business partners and other support functions. Strong analytical, problem-solving skills, attention to detail and be able to demonstrate a good knowledge of control design and root cause analysis Proven track record of working in a team oriented environment and the ability to establish credibility with senior business and CCOR partners. Excellent written skills with an ability to produce well written Compliance testing reports. Self motivated with an ability to work independently, execute reviews within defined timescales and ability to manage multiple assignments simultaneously; Ability to work in a demanding environment and deliver quality results. Be comfortable interacting with, and presenting to, senior business management and control functions. Experience working with complex data sets and environments, drawing conclusions and reporting findings. Preferred qualifications, capabilities, and skills Chartered Accountant, Master s degree, or other closely related professional qualification will be beneficial. Proficiency in MS Excel, PowerPoint and Word and experience in working with analytical tools such as Alteryx, SQL, Tableau, Business Objects, would be an added advantage. Additional details Working hours will generally be aligned to India time, with candidate expected to flex hours depending on business requirements.

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1.0 - 4.0 years

1 - 4 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

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Risk & Control Hat Develop an in-depth knowledge of the operational risk and control profile across Asset & Wealth Management Advise, challenges, informs the businesses on recommended ways to mitigate risk; reviews actions items to ensure that risk is being sufficiently addressed Sets the tone from the top: Acts as a culture carrier by embedding & propagating a risk mind-set and awareness within the team, region & globally Identifies ways to share risk best practice across teams and functions, and with other business lines where like processes exist/there is exposure to similar risk Partner with the business lines to understand the residual risks that exist after issues are resolved and engage across the front to back to apply lessons learned to improve our risk and control framework Risk analysis : Work with the stakeholders to develop KRI s / KPI s which can be used to monitor operational health of our framework. Use these to drive the risk agenda with the leadership group, highlight areas of concerns and partner with line managers to develop, execute and monitor progress on remediation plans QA & Technical Hat Develop Control QA & Monitoring framework. Identify continuous improvement mechanisms to strengthen the framework based on ever-evolving changes in process, regulations & platforms Work with our QA team to design tests for data quality, lineage, and controls across a range of products, business lines and processes, including both manually and systematically created data Develop methodologies to define test scripts, execute tests, including frequency, sampling, evidencing, and follow-up actions which integrate with the broader Divisional risk management framework and datasets Partner with developers and low-code specialists to develop tooling to support test execution, recordkeeping, and reporting Work with our BI team in building data models / data visualization for generating multi-dimensional reporting Maintain strong relationships and connectivity with the broader control and data organizations to enable maintenance of the test suites as the operating and control environment changes Execute test suites using manual and automated techniques, and integrate results into the broader risk management framework, including control enhancements and risk assessments Coordinate end-to-end risk management delivery with other Divisions, such Compliance, Legal, Risk and Internal Audit as we'll as support regulatory interactions SKILLS & QUALIFICATIONS Solid understanding of the Asset & Wealth Management franchise and experience within a risk management context are required Exposure to qualitative and quantitative controls and data testing across financial products. Working knowledge of programming fundamentals including software development life cycle concepts. Ability to navigate data sets, develop metrics and perform analysis. An energetic self-starter with strong control mindset with a passion for risk management Excellent communication skills to clearly articulate issues and ideas with different levels across Asset & Wealth Management stakeholders Strong analytical skills with an ability to understand complex workflows, and excellent attention to details Innovative, including a keen eye for identifying areas of control enhancements and automation which have practical value. Good influencing skills to challenging the status quo and continuously enhance the control environment Ability to perform data analytics using metrics to identify trends and themes Sound time management skills to be able to effectively prioritize and multi-task. A mentor / coach to the juniors in the team Drive and motivation to improve personal performance, broaden knowledge, work intensely towards extremely challenging goals, and persist in the face of obstacles or setbacks Good interpersonal and teamwork skills to collaborate as a global team and build strong relationship with key stakeholders across Divisions Keeps current with emerging business, economic and market trends Aptitude handling large data sets, synthesizing a variety of information to summarize a profile Track record of delivering and enhancing measurable, impactful business outcomes and product

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4.0 - 7.0 years

4 - 7 Lacs

Bengaluru / Bangalore, Karnataka, India

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Prepare to gain a comprehensive understanding of the life cycle of a trade by interacting with traders, strategists, sales, and structurers in addition to middle office, legal, product control and documentation teams in order to work toward the shared goal of risk mitigation Partner with a team of product experts to review all economic aspects of derivative trades while gaining strong exotic derivatives knowledge and financial risk awareness Showcase your attention to detail by ensuring all trade economics, pay-off profiles and pricing factors are correctly captured in the risk management system Use your inquisitive mind set to identify control weaknesses with respect to booking methodology as well as discrepancies in the legal documentation Leverage your quantitative skills to deconstruct complex structured payoffs and propose creative, robust booking solutions Work in a strong team setting to develop a deeper understanding of complex transactions and work with our business partners to automate and improve our existing processes BASIC QUALIFICATIONS Bachelor s degree with 4-7 years of experience in financial services Proven analytical skill, problem solving ability and a control mentality paired with meticulous attention to detail Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience Self-motivated and proactive team player who takes ownership and accountability of projects, has strong organizational and communication skills and the ability to effectively manage competing priorities Flexible and able to work well under pressure in a team environment PREFERRED QUALIFICATIONS Quantitative educational background. Prior experience working with Structured Products Pursuing CFA/FRM

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0.0 - 2.0 years

0 - 2 Lacs

Hyderabad / Secunderabad, Telangana, Telangana, India

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Develop an in-depth knowledge of the operational risk and control profile across Global Banking Markets (GBM) Advise, challenges, informs the businesses on recommended ways to mitigate risk; reviews actions items to ensure that risk is being sufficiently addressed Sets the tone from the top: Acts as a culture carrier by embedding propagating a risk mind-set and awareness within the team, region globally Identifies ways to share risk best practise across teams and functions, and with other business lines where like processes exist/there is exposure to similar risk Partner with the business lines to understand the residual risks that exist after issues are resolved and engage across the front to back to apply lessons learned to improve our risk and control framework QA / Technical Hat Control QA Monitoring framework. Identify continuous improvement mechanisms to strengthen the framework based on ever-evolving changes in process, regulations platforms Work with our QA team to design tests for data quality, lineage and controls across a range of products, business lines and processes, including both manually and systematically created data. Develop methodologies to define test scripts, execute tests, including frequency, sampling, evidencing, and follow-up actions which integrate with the broader Divisional risk management framework and datasets Partner with developers and low-code specialists to develop tooling to support test execution, recordkeeping and reporting Work with our BI team in building data models / data visualization for generating multi-dimensional reporting Maintain strong relationships and connectivity with the broader control and data organisations to enable maintenance of the test suites as the operating and control environment changes Execute test suites using manual and automated techniques, and integrate results into the broader risk management framework, including control enhancements and risk assessments Participate in the ongoing uplift and innovation of operational risk processes designed which facilitate GBM Operational Risk Resilience (ORR) supervisors and leadership s understanding and management of their risk and controls. Coordinate end-to-end risk management delivery with other Divisions, such Compliance, Legal, Risk and Internal Audit as well as support regulatory interactions BASIC QUALIFICATIONS Good understanding of the global markets franchise offered by the firm and experience within a risk management context are required. An energetic self-starter with strong control mindset with a passion for risk management Excellent communication skills to clearly articulate issues and ideas with different levels across Global Banking and Markets stakeholders. Strong analytical skills with an ability to understand complex workflows, and excellent attention to details. Innovative, including a keen eye for identifying areas of control enhancements and automation which have practical value. Good influencing skills to challenging the status quo and continuously enhance the control environment. There is also opportunity within the role to learn and apply advanced analytics software to develop low code risk management solutions. Sound time management skills to be able to effectively prioritize and multi-task. Drive and motivation to improve personal performance, broaden knowledge, work intensely towards extremely challenging goals and persist in the face of obstacles or setbacks Good interpersonal and teamwork skills to collaborate as a global team and build strong relationship with key stakeholders across Divisions. Keeps current with emerging business, economic and market trends Aptitude handling large data sets, synthesizing a variety of information to summarise a profile. Proficient in Excel, Powerpoint, MS Word PREFFERED QUALIFICATIONS Practical experience in Sales and Trading, Risk or Operations functions. Experience in audit / testing methodologies, Control testing (manual automated)

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5.0 - 8.0 years

5 - 10 Lacs

Gurugram

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Skill required: Control Testing - Agile testing Designation: Regulatory Compliance Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with SOX testing experience.Conduct testing tasks within Agile models and integration processes and manage development sprints. What are we looking for Conduct testing tasks within Agile models and integration processes and manage development sprints.Conduct testing tasks within Agile models and integration processes and manage development sprints. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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3.0 - 5.0 years

4 - 8 Lacs

Bengaluru

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Skill required: Control Testing - Agile testing Designation: Regulatory Compliance Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with SOX testing experience.Conduct testing tasks within Agile models and integration processes and manage development sprints. What are we looking for Conduct testing tasks within Agile models and integration processes and manage development sprints.Conduct testing tasks within Agile models and integration processes and manage development sprints. Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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2.0 - 7.0 years

4 - 9 Lacs

Mumbai

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Prepaid C2 Service Join our Payments Solution Center team at JPMorgan Chase Co., where payments are more than just transactions. We provide support to clients leveraging sophisticated digital, end-to-end solutions to manage their business and working capital. You will utilize various digital channels. Successful specialists balance their focus on business results with offering options and finding solutions to help our customers. This role requires managing interactions with business partners at all levels and across multiple lines of business, ensuring daily tasks are completed. You will be part of a high-performing global team, working with a variety of clients, tackling diverse problem types of varying complexity across multiple products. Job Responsibilities Are very comfortable communicating with customers in a metrics-driven environment. Are able to navigate multiple technologies while staying engaged with our customers. Demonstrate resiliency and extreme adaptability in a fast-paced environment. Possess strong customer focus with the ability to have detailed conversations with our customers. Take ownership of each customer interaction while treating customers with respect and responding with empathy. Document customer account activities thoroughly and concisely. Demonstrate personal excellence, including punctuality, integrity, and accountability. Approach problems logically and with good judgment to ensure the appropriate customer outcome. Make appropriate decisions on behalf of our customers quickly and effectively. Effectively prioritize work to ensure efficiency. Abide by all applicable regulatory and department practices and procedures. Have the ability to work independently and in a team environment. Think critically and exercise independent judgment. Required qualifications, capabilities and skills High School diploma/GED required. 2+ years of Customer Service experience preferred. Minimum of one year of customer interaction or customer support experience strongly preferred, either by phone or face-to-face. Full-time in-office availability across various shifts and holidays where supported markets are open. Proficiency with basic computer functions, including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred. Ability to build and maintain good working relationships with business partners. Ability to work in a fast-paced environment, be flexible, follow tight deadlines, organize, and prioritize work. Effectively manage operational risk through adherence to established procedures and controls. Strong oral and written communication skills, with a proven ability to communicate and interact with various levels and translate complex requirements into simple guidance. Work Schedule The position requires candidates to work varying schedules within the companys operating hours of 24/7.

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5.0 - 10.0 years

20 - 25 Lacs

Mumbai

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Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. The Risk Compliance function is a Second line of defence (LOD) function, responsible for reviewing and challenging the activities of the Group s businesses (also referred to as the First LOD ) to ensure that they effectively manage as Risk Owners the risks inherent in or arising from the conduct of their activities and for which they are responsible. The Second LOD consists of Risk Stewards who are independent of the commercial risk-taking activities undertaken by the First LOD. The Risk Compliance function is a Risk Steward for a number of risks in accordance with HSBC Group s risk framework. We are currently seeking an experienced individual to join this team in the role of Head of Wholesale Credit Risk Management (WCRM) - India Role purpose The Head of Wholesale Credit Risk Management role is primarily responsible for leading the wholesale credit risk management function (WCRM) for INM. The role holder exercises the highest level of wholesale credit, counterparty credit and portfolio approval authorities in the country/market. In addition, the role holder is responsible for providing portfolio and country oversight to ensure that businesses operate within the desired level of risk appetite. The role holder is also responsible for loan management of distressed credits in India, proposing and approving expected credit loss (IFRS9) impairments for accounting purposes, stewarding or owning various local relevant regulatory reports, and engagement with the local regulator as required in financial risk matters, responsibility for local policies, regulatory and other stress testing and other credit related processes. This role is additionally responsible for delivery and effective implementation of WCR risk systems strategy. Impact on the Business/Function Accountable as the most senior Wholesale Credit Risk Officer for India. Direct accountability for the Wholesale Credit, Special Credit Unit (SCU) and WCR policy, processes, IFRS9 impairments, WCR stress testing and other associated tasks. Assisting the SLOD management of transition, ESG and first party fraud risk. Significant input into the strategic plans for the country and accountable for converting strategic plans into operational objectives including setting appetites at geographic, industry, product and single name levels. Produce WCR risk policies and thresholds within global guidelines for Country WCR risk operations that ensure the realization of the Country risk appetite. Liaise with Region and Country Business, Risk Strategy and Finance teams to determine the Country risk appetite. Develop and set portfolio, asset class, country and cross border thresholds/ limits that reflect the Country/market WCR. Approve various limits that govern counterparty credit, country and concentration risk that are operated by the Treasury and Traded Risk vertical. Maintain risk appetite to ensure that returns are balanced appropriately against the level of risk taken and reflective risk appetite of relevant strategic business plans. Enhance risk/return framework, and capital deployment including review of new business models/ product proposition. Actively manage team and individual costs within FRP and in line with the Risk and Compliance Blueprint Ensure that analytic models are fit for purpose and outputs are being utilized effectively to manage the Country/market WCR portfolios. Drive and deliver strategic change initiatives supporting risk framework for change and growth. Responsible as Risk Owner or Risk Steward for local WCR regulations Customers / Stakeholders Develop approach and appetite for the WCR function for India. Manage and own strong professional relationships with CIB Country Business Heads and relevant stakeholders. Manage the relationship with external regulators and rating agencies. Input into business planning and Country Risk Plans based upon own deep understanding of risk appetite. Continue to embed a robust Risk Governance Framework with internal stakeholders and ensure risk appetite is embedded within decision making in the region. Improve customer engagement and minimize customer complaints / credit impairments through robust process, credit decisioning and strategy enhancements. Principal stakeholders include: Regional Chief Credit Officer, Asia Pacific and ASP Wholesale Credit Risk management team. India Chief Risk Officer. India CEO, Country Head of Banking / Product Heads. India CFO, Audit. Regional CRCO/CROs. Represent HSBC at critical Industry and Government forums in the region/country. Ensures that WCR risk policies and Risk appetite are effectively communicated to and implemented by the appropriate stakeholders at Country level. Manage stakeholder expectations and address any misalignment. Manage challenging stakeholder situations across a regional and functional remit in a credible and culturally aware manner. Lead and support clear and effective lines of communication at all levels. Leadership Teamwork Manage and motivate the India WCR team. Provides direction at a Country level and support at a regional level to the WCR Risk function. Establishes policies to attract, retain and motivate high caliber talent. Works effectively with the Country Risk leadership team, including contribution to the activities to join up the Global Risk Lead and manage the activity of Country WCR Risk team including attracting top talent, critical role management, succession planning, talent management, performance management and improving employee engagement. Support and drive staff engagement, training, development and retention initiatives across the region in line with group guidelines. Build and maintain a strong network of WCR risk specialists in the Country. Work closely and cohesively with India Compliance, Operational Risk, Retail Credit Risk, and Enterprise Risk Teams. Requirements Functional Knowledge, Skills and Competencies Highly developed experience of lending and credit assessment for corporates, banks, fund and hedge funds, sovereigns and cross border risk management. Extensive credit risk experience in the relevant lines of Businesses (CIB, MSS, Private Bank) including products and services. Significant experience in Counterparty Credit Risk management and measurement techniques as well as risk mitigation and settlement risk management. Significant experience of distressed loan management and accounting for IFRS9 Expected Loss reporting Working across all levels of the organization to understand cross-functional linkages and interdependencies, as well as the implications of credit, traded and treasury risks at both a strategic l and at the Global Business level. Highly developed experience of cross-risk, horizontal concentration risk management at single name, sector and geography. Be a sound and highly competent decision maker balancing risk and reward considerations and good commercial outcomes Ability to form effective relationships and achieve influence at the senior level in the organization. Strong communication and interpersonal skills, including the capacity to articulate the case for risk management in the language of business. Ability to lead changes, contributing to joining up the function regionally and globally. Proven ability to prioritize competing demands. Demonstrated ability to assess risk trends, both internally and externally. High levels maturity, resilience, sharp negotiation and communication skills. Experience of creating and leading a team and driving forward under a strategic framework with demonstrated results

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2.0 - 7.0 years

8 - 9 Lacs

Mumbai

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Some careers open more doors than others. If you re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. International Wealth and Personal Banking (IWPB) helps deliver on HSBC s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. International Wealth and Personal Banking provides a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. We are currently seeking an experienced person to join the WPB Premier Services Team Role Purpose The HSBC Premier offering is one of the world s first globally linked banking offerings. And of strategic importance for HSBC, the role requires you to be part of premier relationship team across branches The role provides dedicated support to a team of Premier Relationship Managers (PRM) in the overall achievement of their income plans (covering acquisition, cross sales, retention, and growth of their portfolios) and day to day contact with their clients in the delivery of the proposition objectives In order to deliver client centric service the role also requires you to be a point of contact for clients as and when required and provide customer with a memorable service experience by having a problem solving attitude In addition, the Premier Officer may provide credit/lending support to the PRM if dictated by market requirements. Building an ongoing relationship based on value and service is critical to being successful in this role. In order to deliver a high quality service to our highest value personal clients the role holder will need to demonstrate an extensive knowledge of banking products and services across wealth and retail. Principal Responsibilities Impact on the business Provide high quality sales support to a team of PRMs mainly focused on getting appointment for PRMs and supporting PRMs in servicing their clients Reduce the time spent on process and administrative tasks by PRM to increase PRM s capacity Support PRMs to manage client contact and service, including, in the absence of PRMs, answering client calls, resolving client enquiries on transactional needs and facilitating a smooth hand-off to the correct channels where appropriate, and managing key event reminders to maintain active client contact Provide sales support to PRMs including preparing and completing sales documents, managing data input and report generation, and liaising with support functions to follow through client purchase process requirement Clients/Stakeholders Handle client s enquiries relating to the PRM s portfolio in a positive, timely, and appropriate manner. Aim to resolve the customer s queries at the first point of contact and minimise referrals to the PRM for routine transactions. Has strong knowledge of the PRM s portfolio of clients with the support of CRMS and analytical tools Proactively responds to client in face-to-face and/or telephone settings, updating client profile screens with details of client contact Maintains a basic understanding and technical knowledge of relevant products and services Support PRMs to execute suitable solutions for product areas responsible for with clients to fulfill their needs and ensure efficient follow up Manager the Premier desk (including required contact activity) in the absence of PRM. Assist the PRM in organizing events as and when required. Refer the attrition cases to PRM immediately Coordinate with cross functional teams to manage Premier TAT / customer expectations Leadership and teamwork Communicate effectively and works well with other teams within the Branch, Call Center, HTS, and other relevant partners that impact the client s experience of HSBC; in order to ensure a consistent approach and application of Premier standards Efficiently manages time in order to support different PRMs concurrently Proactively identifies opportunities/issues and provides feedback to branch management and HTS to improve products and service processes Delivering the firm - Put the client at the heart of our business and deliver joined up services and solutions aligned to customer needs. Operational effectiveness and control Ensure all processes and procedures are accurate and in accordance with HSBC Bank policy standards, regulatory requirements, Group Compliance Policy and Internal Controls. Comply with local regulations in all aspects of strategy, sales processes, client correspondence, financial promotions, administration, and complaint handling Zero discrepancies on documentation for new Liability Wealth accounts. Ensure 100% accuracy on all KYC and Non KYC documentation and processing of customer instructions Ensure all entries captured on WMS are error free and that the entries are reconciled everyday. Achieve the operational standards for the business and work within agreed procedures and guidelines - displaying high levels of integrity at all times Maintain awareness of operational risk and minimize the likelihood of it occurring including its identification, assessment, mitigation and control, loss identification and reporting in accordance with section B.1.2 of the Group Operations FIM. Minimum concurrent audit comments and NIL reminders Ensure NIL frauds for any cases sourced /handled by the branch. Ensure use of RMP for activity management and referring leads to PRMs Comply with the applicable laws, regulations, Group and local guidelines related to Sanctions and AML policy of HSBC while undertaking various day to day operations Remain alert and promptly report to the Sanctions Officer/ INM FCC office/ Line manager ( As applicable and required by the AML and sanction Policy) if a customer is found to be engaging in sanction evasion activities or violations of AML policy or any other related procedures. Understand the legal responsibility to be vigilant for unusual activity and reporting of the unusual activities Support the Country or Regional FCC AML Office/ AML Investigations by providing additional information when required Responsible for attending and successfully completing the AML and Sanctions related assigned training in the mandated timeframe Understanding the consequences of failing to attend or successfully complete the training as mandated by the AML Education Lead FCC; Requesting additional AML training that you deem necessary or appropriate to perform your jobs through your entity manager Demonstrate an understanding of PEP acceptance, prohibition, CDD EDD guidelines in order to ensure that the INM RBWM is fully compliant with the PEP LoBP. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail To be aware and Identify high risk indicators for various products and Services offered by INM RBWM example Cash, insurance, credit cards products etc Ensure that all records are obtained in respect of INM RBWM customers or New to bank customer for any products and services provided by HSBC are as per the process laid down. Must ensure that the prescribed process is being followed while dealing with non HSBC customers request for monetary instruments and wire transfers Ensure Adherence to the regulatory guidelines and internal AML Sanction Policy of HSBC, which includes pouch and mail, monetary instruments, cash services and payment transparency Line of Business Procedures To be aware of AML risk posed by pouch and mail, Monetary instruments, cash services and wire transfer services and should undergo the mandatory training for the same Necessary remediation steps needs to be undertaken in case if there is any breach or non-adherence to the policy laid down in the LoBP Must undertake necessary due diligence to ensure that the nature of the transaction is in sync with the customer profile , else raise it to line manager for further clarification The staff must be aware of the scope of services of various products and services that are offered and those which are prohibited because of the guidelines laid down in the line of Business procedures and must ensure the same is communicated to customer in a effective and polite manner Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile Major Challenges Provide high quality support to PRMs Build extensive knowledge of HSBC systems and procedures in order to handle client needs Proactively help HSBC identify opportunity to improve process efficiencies Sensitively redirect clients to the most effective and efficient channel Support the client in navigating the channel of their choice (to interact with HSBC) effectively and efficiently Ensure the client consistently receives a professional premium service which exceeds their expectations at all times Maintain high standards of control and operational practices in line with HSBC s expectations Ensuring the highest standards of customer service in terms of timeliness and customer experience. Enhancing customer confidence in the bank s Global Premier proposition by ensuring the offer of a relevant product suite and supporting this through systematic and regular communication is a key aspect of the role. given the growth aspirations of the WM business, the jobholder is to constantly source, develop and grow Premier relationships in a highly competitive market. The said role requires to balance customer servicing activity along with sales acquisition while ensuring the necessary growth in the existing portfolio coupled with minimal attrition. Another key challenge is to be able to provide superior service to all walk in customers as per guidelines Role Context Premier is a key proposition in the bank s strategy. Over recent years, our business and organisation has made considerable progress both in our performance versus peer group and in our strategic transformation. Over the medium term we have been improving both our profitability and our ability to meet the needs of our target clients. We have four overriding principles that will apply to the delivery of all propositions, products and services through all channels to all customers at all times: We will treat all customers fairly We will apply the HSBC Group values and business principles in all of our dealings with customers We will meet, or exceed, all local and international laws, regulations, and codes of practice We will deliver services to customers in a manner that provides speed, ease, certainty and empathy Management of Risk Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks. Observation of Internal Controls Maintains HSBC internal control standards and addresses audit points and/or any issues raised by regulators in a timely manner. Role Dimensions Has exceptional and updated knowledge of Banking products, systems and processes. Is well organized and depicts professional image Displays extra-ordinary Business focus and customer orientation and provides exemplary service Is self-motivated and has the drive to overachieve on goals and targets set out Displays close bonding with immediate team members and skillful association with support group colleagues Requirements Minimum Bachelor s degree / Graduation with 2 years of experience Holistic understanding of the Branch Operations and Processes of the bank Sound understanding of the company s customer service requirements Additional Information Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required. Link to Careers Site: Click HERE You ll achieve more at HSBC.

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1.0 - 2.0 years

3 - 4 Lacs

Bengaluru

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Data Science, Data Mining, Data co-ordination with marketing team, BI team Driving FA data campaigns Sales query resolution on regular basis Meeting exceeding business goals/targets in different products ie. Loans Insurance bundled/Non Bundled through Lead fulfillment Field Activity on existing Data Base Manage, control own all channels businesses. Recruit, retain, manage build a productive team of Off Roll employees Maintain delinquency on the portfolio, in line with the Product Segment. Take Care of customer Escalations and Complaint Monitor measure key conversion, productivity data penetration metrics Effectively engage with Credit, Operations Risk teams. Required Qualifications and Experience Graduates with relevant experience of 2-3 prior work experience of Direct or Channel sales in loans. Experience in Insurance will be an added advantage. Excellent Team Handling and problem resolving ability. Ability to Recruit FOS through different channels. Good hands on experience and knowhow for working on Data Management and MS Office. A good team leader to handle the team and achieve the set target. Exceptionally high motivational levels and needs to be a self starter.

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8.0 - 10.0 years

11 - 15 Lacs

Bengaluru

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Summary: The Model Risk Management Group (MRMG) is a centralized model risk management function within the Bank. It has seen fast growth in the past few years reflecting global regulators increasing attention on model risk. We are searching for an Senior Consultant, Risk analytics to join our team. The primary responsibility of this role is to act as a lead contributor in the discovery and diagnostic of model related risks including input data, assumption, conceptual soundness, methodology, outcomes analysis, benchmarking, monitoring and model implementation. Specific Responsibilities Validates models that are typically developed in Python or R and occasionally SAS. Able to challenge conceptual soundness of regression and machine learning models as well as assure that appropriate and good quality data was used for development. Has advanced proficiency of financial models used in portfolio analysis, asset management, Value at Risk, Monte Carlo, CAPM, Factors. Has solid understanding of risks that are posed by AI/ML models (Fairness, Privacy, Transparency and Explainability, etc.) Has good understanding of stress testing, CCAR, CECL, etc. Solves complex quantitative problems and takes a new perspective on existing solutions. Acts independently and analyzes possible solutions using technical experience and judgment and precedents. Develops and maintains an understanding of many algorithms across supervised learning, unsupervised learning and time series analysis. Utilizes expertise in machine learning algorithms and statistics to challenge how algorithms are selected, trained and tested. Perform reviews of bank-wide quantitative models including models used for CECL and CCAR/DFAST stress testing, credit risk loss projections (PD, LGD, EAD), operational risk, interest rate risk models, AML (Anti-Money Laundering and Fraud Detection), and various machine learning models. Ensure model development, monitoring, and validation approaches meet regulatory expectations such as SR 11-7 and internal risk management needs. Evaluate conceptual soundness of model specifications; reasonableness of assumptions and reliability of inputs; completeness of testing performed to support the correctness of the implementation; robustness of numerical aspects; suitability and comprehensiveness of performance metrics and risk measures associated with model use. Review model documents, and conduct test runs on model codes. Assess and measure the potential impact of model limitations, parameter estimation, error and/or deviations from model assumptions; compare model outputs with empirical evidence and/or outputs from model benchmarks. Document and present observations to Model Validation Team Lead and to model owners and users, recommend remediation action plans, track remediation progress and evaluate remediation evidence. Monitor model performance reports on an on-going basis to ensure models remain valid, as well as contribute in the bank-wide model risk and control assessment. Support development of comprehensive documentation and testing of risk management framework. Deliver a work product that requires little revision. Establish and maintain strong relationship with key functional stakeholders such as model developers, model owners, and users. Qualifications: 8 - 10 years of modeling or quantitative analysis experience, preferably in a discipline relevant to risk management to include statistical/mathematical and financial modeling. A College or University degree in STEM field, mathematics, actuarial science, engineering or statistics or related discipline (Advanced degree preferred). Good interpersonal, verbal, and written communication skills. Programming experience in Python required, experience in SAS and R desired. Mastery of analytical tools, such as, Excel as well as Word and PowerPoint is required. Deep understanding of linear regression and logistic regression. Experience with Machine Learning models (supervised/unsupervised learning, neural networks, classification, clustering, hyperparameter tuning, etc.) desired. Familiarity with cloud and big data technologies is desired.

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5.0 - 8.0 years

5 - 10 Lacs

Chennai

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Skill required: Control Testing - Agile testing Designation: Regulatory Compliance Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Help clients transform their compliance function from reactive to proactive through an intelligent compliance operating model powered by data, intelligent technologies and talentLooking for someone with SOX testing experience.Conduct testing tasks within Agile models and integration processes and manage development sprints. Automated / IT Control Tester is must What are we looking for Results orientationCommitment to qualityRisk managementCollaboration and interpersonal skillsWritten and verbal communicationAutomated Control Tester is must Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

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