Operation Services Specialist, AS

The Operation Services Specialist will be responsible for providing SDLC Governance support for projects within Deutsche Bank. You will resolve application on-boarding and control verification requests, along with work requests related to SDLC tools governance, controls, and processes. Additionally, you will conduct training sessions and walkthroughs on SDLC governance and platform, as well as release requirements walkthrough and enablement sessions to educate control owners and users. Your key responsibilities will include performing release testing and validation activities on the SDLC Platform, monitoring and reporting compliance rates and related metrics, coordinating with application teams to close controls on time, and verifying evidence provided by application teams on closed controls. Furthermore, you will be involved in quality assurance activities such as release requirements gathering, preparing test cases, UAT, regression, defect management, and production validation testing for SDLC governance release. It is essential to ensure all knowledge is documented and knowledge articles are kept up to date, along with conducting post-implementation reviews for applications and approaching support with a proactive attitude to improve the environment. The ideal candidate should have at least 6+ years of experience providing hands-on IT support and interacting with application end users, preferably in an investment bank, financial institution, or a large corporation. A bachelor's degree in Computer Science or an IT-related discipline is required, along with good analytical and problem-solving skills. Strong written and oral communication skills are essential, including the ability to communicate technical information to a non-technical audience and at executive levels. Familiarity with ITIL/best practices, SDLC tools, processes, governance, controls, compliance, CI/CD, DevOps tools, and practices is highly desired. Experience in technical/operations support roles, Power Apps knowledge, verification of SDLC controls, training developers and end users, and working with change, release, incident, and problem management processes is also important. As an Operation Services Specialist, you can expect to receive training and development opportunities to excel in your career, coaching and support from team experts, and a culture of continuous learning to aid progression. The company promotes a positive, fair, and inclusive work environment and welcomes applications from all individuals. For further information about Deutsche Bank, please visit the company website at https://www.db.com/company/company.htm.,