Operation Manager

Key Responsibilities:

Booking & Reservations Management

Handle all guest bookings via online portals, phone calls, walk-ins, and travel agents.

Maintain accurate reservation records and coordinate check-ins/check-outs.

Daily Operations Oversight

Supervise housekeeping, front desk, kitchen, and maintenance staff.

Ensure the property is well-maintained, clean, and guest-ready at all times.

Monitor daily reports, stock, inventory, and ensure smooth workflow.

Guest Services & Customer Satisfaction

Greet and interact with guests to ensure a pleasant stay.

Address any queries, concerns, or complaints with professionalism and urgency.

Collect guest feedback and implement improvements.

Staff Management & Coordination

Assign tasks, schedule shifts, and manage resort team members.

Conduct regular meetings to maintain quality standards and motivate staff.

Reporting & Administration

Prepare and present operational reports to management.

Maintain records of expenses, bookings, vendor payments, and inventory.

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Key Skills & Qualifications:

Bachelor's degree in Hospitality Management or related field (preferred)

2+ years of experience in hospitality or resort operations

Strong communication and problem-solving skills

Proficiency in reservation software and MS Office

Leadership ability and team management experience

Fluent in English, Hindi, and Bengali

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement
• Commuter assistance
• Flexible schedule
• Food provided
• Health insurance
• Internet reimbursement
• Leave encashment
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Overtime pay
• Performance bonus
• Shift allowance
• Yearly bonus

Work Location: In person