Operation Manager

Job Description

JOB DESCRIPTION OF RETAIL OPERATION MANAGER Job Title: Retail Operations Manager Department: Retail apparel Local Candidate preferred ( Travelling) JD'S : SOP execution & Implementation Store Managers --KRA /KPI to be evaluate Training for SM /FM/CSA ---Sales , communication,etc (Internal /External) Target to be prepared for each store Customer issues to be handled Manage rotas ensuring adequate cover for the shop floor for customer service opening & closing times, replenishment. Sending a month in advance to the team. Carry out annual performance reviews on each team member in order to manage and motivate individuals as well as providing clear direction and support Train and develop the team to ensure they deliver outstanding customer service Reviewing the team performance providing immediate feedback (both positive and development) in order to recognize and praise excellent performance and to develop areas of need To identify and proactively manage any poor performance issues using appropriate company policy. Completing and updating all retail targets and communicate to the team. Support the Head of Retail by ensuring a consistent and exceptional standard of customer service in all retail locations Build a good supportive relationship with Head of Retail, the Buyer and the Management team. Communicate effectively both verbally and written. Deputize for the Head of Retail in their absence. In additional you will be able to: Ensure the retail shop is always presented and merchandised to the highest standards whilst maintaining focus on the most profitable items and ensuring delivery of the retail KPIs Focus on increasing Sales, conversion to drive margin and profit and achieve targets. To understand daily, weekly and monthly store targets, clearly identifying what this means in terms of sales, profitability, costs, staffing levels and ensuring this information is communicated effectively to the team Completing the morning briefs, a daily deployment planner which will enable you to focus the team to drive customer service and sales To ensure outstanding presentation and visual merchandising standards are maintained at all times. Ensure the shop is tidy, clean and full at the end of the day. Understanding the impact that visual merchandising and balance of price points has on the customer conversion, average spend and gross profit margin results Opening, closing and cashing up correctly, ensuring all paperwork for the day has been completed correctly, including targets for the next day and a comprehensive handover Ensure all staff are kept up to date on changes to products, offers and promotions. To reduce stock loss in store. Observes safety and security procedures. Reports any misuse or theft of stock Head of Retail. Skills & Knowledge: Good standard of numerical skills. Worked in a fast pace, high turnover store 2 to 3 years of operation management Relevant Experience in similar role The ability to plan and prioritise workloads and delegate accordingly The ability to multi-task and work under pressure To manage and lead the team ensuring a consistent and exceptional standard of customer service in the store, ensuring the team members are engaging, acknowledging, courteous, develop an excellent product knowledge to engage with the customers. Person Specification: The ability to manage, motivate and inspire others. Display a positive and proactive approach to lead change. Highly self-motivated and enjoy working with own initiative A flexible approach to working hours, including weekend working Customer service excellence A positive and ‘can do’ attitude Working within a team Passionate, enthusiastic & driven. Proactive and able to lead a team to achieve results. Strong communicator verbally and written skills. Adaptable and flexible to change Thrives off a busy and dynamic environment. Mail:- hrsilverstar@jcretail.com About us Raaya is recognized as one of the leading Men's Ethnic Premium Brands from Maharashtra. Beginning its journey in Pune, Raaya has successfully extended its reach across Maharashtra and in Madhya Pradesh and Chattisgad Instagram: raayaethnic_ website:-https://raaya.in/ Job Type: Full-time Pay: ₹40,000.00 - ₹60,000.00 per month Benefits: Health insurance Schedule: Day shift Supplemental Pay: Performance bonus Work Location: In person Application Deadline: 26/06/2025 Expected Start Date: 26/06/2025