Operation Manager - Air Ticketing

Job Title:

Manager – Operations (Air Ticketing – USA & Canada)

Location:

Mohali, Punjab (Night shift)

Job Summary:

We are seeking an experienced and dynamic Operations Manager to lead our air ticketing team specializing in USA & Canada travel routes. The ideal candidate will have a strong background in GDS systems, team management, customer service, and international airfares. This role demands excellent problem-solving, coordination, and leadership skills to ensure smooth day-to-day ticketing operations.

Key Responsibilities – Section Titles:

• Team Leadership & Supervision

Oversee and guide the ticketing operations team, ensuring efficiency and accountability.

• Air Ticketing Management

Manage end-to-end air ticketing processes including issuance, reissuance, cancellations, and refunds.

• Quality & Compliance Control

Ensure adherence to airline fare rules, GDS standards, and minimize ADM risks.

• Customer Service & Issue Resolution

Handle escalated client issues and ensure high service standards, especially for complex USA/Canada itineraries.

• Cross-Department Coordination

Collaborate with sales, customer support, and backend teams to maintain operational flow.

• Training & Performance Monitoring

Monitor team KPIs, conduct regular evaluations, and provide coaching or training as required.

• Airline & Vendor Relations

Communicate with airline partners for fare contracts, service updates, and operational support.

• Reporting & Documentation

Maintain operational records, generate reports, and share insights with senior management.

• Regulatory & Destination Knowledge

Stay updated on travel regulations, visa policies, and route changes relevant to USA and Canada.

• Shift & Workforce Planning

Ensure effective staffing and team availability for night and rotational shifts.

Requirements:

• Minimum 8–10 years of experience in air ticketing.
• In-depth knowledge of USA & Canada air routes and fare structures.
• Proficiency in GDS (Amadeus, Sabre, or Galileo).
• Strong leadership, communication, and team management skills.
• Willingness to work in night shifts and rotational schedules.
• Graduate degree preferred; certifications in travel/tourism or GDS will be an advantage.

Job Type: Full-time

Pay: ₹50,000.00 - ₹80,000.00 per month

Benefits:

• Food provided
• Paid sick time

Schedule:

• Monday to Friday
• Night shift
• Rotational shift
• US shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Work Location: In person