Operation Executive

We are seeking a highly motivated and results-driven Operation Executive to join our team. The successful candidate will be responsible for kyc verification & documentation ,gold valuation gold testing and and handling customer inquiries, and providing excellent customer service via telephone,sales lead generation through calling .

Key Responsibilities:

1. KYC Verification & Documentation: Verify customer identities and ensure compliance with regulatory requirements.

2. Gold Valuation & Testing: Assess the value and authenticity of gold items.

3. Customer Inquiries: Handle customer queries and concerns via telephone, providing timely and effective solutions.

4. Customer Service: Deliver excellent customer experiences through prompt and courteous service.

5. Sales Lead Generation: Generate sales leads through outbound calls, identifying opportunities to upsell or cross-sell products.

Requirements:

- Strong communication and interpersonal skills

- Ability to work in a fast-paced environment

- Attention to detail and organizational skills

- Basic knowledge of gold valuation and testing procedures

- Familiarity with KYC regulations and documentation requirements

- Excellent customer service skills

- Sales and lead generation experience (desirable)

What We Offer:

- Competitive salary and benefits package

- Opportunities for professional growth and development

- Collaborative and dynamic work environment

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Benefits:

• Provident Fund

Language:

• Hindi (Required)
• Bengali (Preferred)

Work Location: In person