Onboarding Specialist, Cvent Event Diagramming

Overview

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.
The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship - a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

In This Role, You Will

• Implement custom installations of HC Products for new and existing customers under tight timelines
• Engage with clients to implement their order, determine client action items, set expectations on timing of deliverables, and provide phone assistance and guidance during the installation process.
• Review design work and documentation for client approval
• Contribute to low customer time to adoption through Onboarding and Training
• Work closely with Product Managers to share real time feedback for enhancement of proprietary tools.
• Uncover and source opportunities for additional revenue through Professional Services
  

Here's What You Need

• Excellent communication skills in English (verbal and written)
• Customer centric focus- desire to surprise and delight customers in daily interactions
• Ability to proactively seek out customers to ask the right questions to set them up for success while managing their expectations and seamlessly moving projects in and out of your queue
• Must be intellectually curious and have a knack for getting to the bottom of customer issues to provide solutions-oriented customer service
• Desire to continuously improve yourself and learn new skills
• Ability to identify and escalate customer trends
• Exhibit strong personal initiative and independence to take full ownership of role
• Deadline-oriented and very comfortable working in a fast-paced and open/flexible environment to focus efforts and drive results on behalf of customers
• General understanding and/or experience with other Cvent tools is a plus