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4.0 - 8.0 years
0 Lacs
chandigarh
On-site
As a Managed Services Team Leader, you will be responsible for leading and motivating a team of Managed Service Support System Engineers. Your primary focus will be on ensuring that the team delivers a first-class service to ITBDs onshore Clients by effectively handling and resolving various managed service inquiries. In this customer-focused role, you will be expected to actively engage in resolving customer issues while also managing the day-to-day operations of the team. Your duties will involve coordinating and distributing daily workloads among team members, mentoring and developing a team of 15-20 Engineers, and consulting with customers on post-sales requirements. You will play a crucial role in ensuring that all Managed Service provisions are delivered on time and meet the expectations of ITBDs Clients. Setting clear objectives, evaluating progress, and fostering a performance-oriented culture will be key aspects of your role. Additionally, you will be involved in troubleshooting various IT systems and services, monitoring backups, and contributing to the continuous improvement of procedures within the Managed Support function. To excel in this position, you must have at least 8 years of experience in customer service handling and Managed Services, with a minimum of 4 years in an MSP environment and 2 years in a Team Leader or Tech Lead role. Your knowledge and hands-on experience in troubleshooting Desktop, Servers, Networking, AD, O365, and VMWare will be essential. Strong communication skills, the ability to manage workloads effectively, and a proactive approach to problem-solving are also required. If you are a high performer with a track record of leadership and a passion for developing Managed Services functions, we encourage you to apply for this challenging and rewarding role.,
Posted 1 week ago
18.0 - 22.0 years
25 - 35 Lacs
Bengaluru
Work from Office
About Client Hiring for One of the Most Prestigious Multinational Corporations! Job Description Job Title : Infrastructure Service Delivery Manager Required skills and qualifications : 12+ years of Infrastructure Service delivery experience 5+ years of experience in leading team of Infrastructure Services Delivery Delivers per SOW commitments, plan for SLA improvement Analysis of Incident/Problem & Change tickets Track open issues & risks to drive to closure Launch & drive Improvement Plan for various project enhancements Process, tools & automation Drive Optimization Plan as per project requirements and expectations Availability, Scalability & Capacity Planning of project resources with Change controls Knowledge of Operationalizing policies, procedures, MIS, Forecasting and Scheduling techniques. Recruit, train and develop technical and supervisory personnel Plan and execute in-flight projects as per project requirements Strong Leadership/ Team Building/ Decision Making attribute Demonstrated success in managing a delivery / run organization for a leading IT client Exposure to ITIL Best Practices is necessary Stakeholder management Technology awareness in the areas of: Windows Patching process OS Troubleshooting VM Installation O365 Installation & Troubleshooting Unix Patching process Familiarity with RedHat Linux, Network Data & Voice network Firewall security devices Wireless & Controllers Network OS upgrade process Storage Comm Vault or Net Apps Storage, Hitachi Storage policies Database Familiarity in any of database - SQL, DB2, Terra data Key Responsibilities: Service Delivery as per the contracted SLA; Creating, defining and maintain the SLA agreed upon with the client Manage Critical Incident & drive to immediate closures with necessary intervention. Regular analysis of tickets. Derive & Drive SIPs on process, tools & automation Review availability, scalability & capacity planning of the project resources Effective Customer & stake holder management - Customer retention and expansion of service through delivery excellence and excellent client relationship Build, Lead, Coach and develop technical teams for Service desk, Monitoring &, Operations team, Get into necessary technical discussions & guide teams Review SOPs and technical documents Meet Organizational performance matrices as per applicable policies, Perform & Participate in various quality & risk audit as per applicable compliances Proactively managing the new hires Ensure for KB articles to be created time to time to ensure smooth functioning of the team Focus on project opportunities and transformation initiatives ITIL process definitions and implementation Resource management, Utilization, Billing & Management, Project Status Reporting Qualification : Any Graduate or Above Relevant Experience : 18 to 22 yrs Location : Bangalore CTC Range : 25 to 35 LPA Notice period : Currently serving / 15 days to Immediate Mode of Interview : Virtual Mode of Work : In Office Sana F Staffing analyst - IT recruiter Black and White Business solutions PVT Ltd Bangalore, Karnataka, INDIA sana.f@blackwhite.in I www.blackwhite.in +91 8067432462
Posted 1 week ago
7.0 - 12.0 years
22 - 35 Lacs
Gurugram
Work from Office
Role Overview: Experience in working with stakeholders to understand the data requirements to design, develop, and maintain complex ETL processes. Create and maintain data models, including schema design and optimization. Create and manage data pipelines that automate the flow of data, ensuring data quality and consistency. Participate in requirements analysis. End delivery of key modules. Design and architect key modules. Create a data-driven culture with business intelligence. Create a complicated data model in Power BI Building a great data model to simplify the disarray. Work with dimensions, hierarchy etc. Write clean, scalable code using Python/Scala and PySpark (must have) programming languages Test and deploy applications and systems. Revise, update, refactor and debug code. Be part of a fast-paced team providing leading IT solutions to Condeco business clients. Mentoring team members Ideas and implementation in engineering hackathons What will make you successful : Degree in Data Science, Statistics, Computer Science or other related fields or an equivalent combination of education and experience. Minimum 7 years of experience in Data Engineering. Must have been on lead role in past for at-least 2 years. Proficiency in programming languages commonly used in data engineering, such as Python, PySpark, SQL. Experience in Azure cloud computing platform, such as developing ETL processes using Azure Data Factory, big data processing and analytics with Azure Databricks. Excellent communication. Experience in strong problem-solving and troubleshooting skills. 2-4 years of experience in Analytics/Visualization & good project work experience using tools like Looker, MS Power BI, Tableau, IBM Cognos etc. Expert in creating a complicated data model with dimensions, hierarchy etc. Workflow Tools: Atlassian (Jira, Confluence), Git, O365, MS Teams / Slack. Knowledge of reducing the added cost, complexity, and security risks of multiple solutions with an analytics platform that scales from individuals to the organization. Good to have: Experience of NOSQL/COSMOS DB/MONGO DB
Posted 1 week ago
3.0 - 8.0 years
7 - 10 Lacs
Pune
Work from Office
Role & responsibilities Develops, documents, and enforces the standards, security procedures, and controls for access to ensure integrity of the Office 365/Exchange related systems. Maintain uptime by pro-active management and monitoring to ensure environment health, and minimize disruptions to mail-flow Ensure awareness of and support adoption of M365 roadmap and new tools and capabilities and potential use within Michelin Ability to translate technical issues into understandable business language for end users. Leads initiatives for researching and deploying new applications Deploy advanced Microsoft 365 Services including Enterprise and Mobility Provide guidance and leadership as a Senior staff member of the team Assist in managing Support Services and related deliverables Excellent decision making and critical-thinking skills Excellent organizational and communication skills are required To meet deadlines with Projects and Assignments To learn and support new technologies and train others Be the code expert and the technical reference of the team and propose new script solutions to meet the business needs. Identify opportunities to innovate, extend and enhance engineering activities everywhere possible. Maintain the scripts and the automation platform in working order or quickly restore it to working order in the event of a failure. Work closely with partners and internal teams to ensure that the platform meets security, SLA and performance requirements. Writing, updating and use of documentation. Debug complex problems and create solid solutions. Sponsor good software development practices - including adherence to Michelin chosen software development methodology (Agile), standard setting. Continuously test the resiliency of scripts and infrastructures under various error conditions. Must be able to work in a team environment with a can-do attitude capable of overcoming difficult challenges. Troubleshooting and ability to analyze technical problems to prevent future occurrence.
Posted 1 week ago
4.0 - 9.0 years
4 - 9 Lacs
Mumbai
Hybrid
Job description: SharePoint online, SharePoint solutions, SharePoint (on-prem to cloud solution), Azure AD, O365, SharePoint Designer. *4+years of experience required*
Posted 1 week ago
5.0 - 13.0 years
0 Lacs
hyderabad, telangana
On-site
As an experienced professional with 5 to 13 years of relevant experience, you will be responsible for managing O365 Messaging Services. Your expertise in O365 and Messaging Services will be crucial in ensuring smooth and efficient communication systems within the organization. Your role will involve implementing, configuring, and maintaining O365 Messaging Services to meet the business requirements. Key responsibilities include: - Managing O365 Messaging Services to facilitate seamless communication within the organization. - Configuring and customizing messaging services to align with business needs. - Monitoring and troubleshooting messaging systems to ensure optimal performance. - Collaborating with cross-functional teams to support various projects and initiatives. - Providing technical expertise and guidance on messaging services to stakeholders. The ideal candidate should possess a strong understanding of O365 and Messaging Services, along with excellent problem-solving skills and attention to detail. Your ability to work effectively in a team environment and communicate technical information clearly will be essential for success in this role. If you are looking for a challenging opportunity to leverage your skills in O365 Messaging Services, this position is perfect for you.,
Posted 1 week ago
5.0 - 9.0 years
0 Lacs
maharashtra
On-site
As a Service Desk Specialist at Birlasoft, you will play a crucial role in providing 24/7 support for US and Canada users in a remote L2 support model. With your strong technical skills on the Windows desktop platform and proficiency in English, you will be responsible for responding to client support requests and identifying the nature of the problems faced by users. Your duties will include resolving user issues related to basic desktop problems such as software images, software packages, patches, security updates, and necessary tools for user desktops and laptops. You will escalate software and application issues to the relevant teams while troubleshooting hardware and software issues remotely. Additionally, you will provide support for OS, Office applications, basic system applications, and Anti-Virus clients. To excel in this role, you must have a solid understanding of ITIL processes and MIM. You will be expected to install, modify, and perform minor repairs on computer hardware and software systems. Furthermore, your knowledge of VPN configuration and mobile device security protocols will be essential for ensuring data protection. As a Service Desk Specialist, you will engage with users through various communication channels such as support calls, chat, and email to address queries related to software programming, connectivity, password resets, Outlook issues, and printing. You will work closely with users to identify and resolve problems efficiently, managing user accounts, groups, and permissions within Active Directory to ensure secure access. This role involves 24/7 operations with rotational shifts and week offs. Therefore, your flexibility and availability to work in different shifts are critical. In addition to your technical background and communication skills, a sound knowledge of Active Directory, O365, MS-Office, software and hardware installation, and basic network support will be beneficial in performing your responsibilities effectively. If you are a dedicated professional with a passion for providing excellent customer support and possess the required technical expertise, we welcome you to join our team at Birlasoft and contribute to our mission of empowering societies worldwide through innovative digital solutions.,
Posted 1 week ago
2.0 - 6.0 years
0 Lacs
pune, maharashtra
On-site
You will be part of Searce, a company that aims to refine, analyze, and improve processes to achieve the finest degree of excellence. Searce encourages a culture of continuous improvement and problem-solving, where employees are passionate about challenging the status quo. As a Searcian, your primary focus will be on driving intelligent, impactful, and futuristic business outcomes through the implementation of new-age technologies. The company values happier individuals who strive to become better every day. Your role will involve providing wide-ranging technical support for enterprise cloud-based productivity services such as Google Workspace. You will interact with clients to identify issues, research solutions, and guide them through corrective steps to resolve problems effectively. Additionally, you will address client inquiries, concerns, and requests related to cloud products and services, ensuring that any risks associated with migrating to a cloud-based productivity platform are identified and mitigated. Being customer-centric and empathetic towards client needs is crucial, as you develop and maintain positive relationships with customers. You will also assist in the rollout of new applications, deliver high-quality service within agreed timeframes, and manage multiple open cases concurrently. Building strong relationships with customers and collaborating effectively with colleagues and professionals are key aspects of the role. To qualify for this position, a graduate degree in engineering with a sales-oriented mindset is preferred, although practical experience and entrepreneurship are highly valued. Specific technical qualifications include proficiency in Microsoft Windows Servers/Linux, experience with MS Active Directory, Multi-Forest environments, and LDAP servers, as well as networking skills with Cisco Juniper (Firewall, Routing, Switching). Knowledge of messaging systems like Microsoft Exchange, Postfix, Domino, and O365, along with an understanding of DAG, Send Connectors, Receive Connectors, and Accepted Domains, is required. Possessing a Google Cloud Professional Collaboration Engineer certification and experience in training on Microsoft, Linux, and Messaging Technologies are advantageous. Demonstrated articulation skills, a quick learning ability, and the capacity to work effectively within diverse teams and customer bases are essential. Previous project management experience or a proven track record of successful delivery in various team settings is beneficial. Candidates who are self-directed and focused, capable of working with minimal supervision, will excel in this role.,
Posted 1 week ago
5.0 - 8.0 years
6 - 16 Lacs
Bengaluru
Work from Office
Role & responsibilities Office 365 & Defender- Experience with O365 implementations ideally across multiple sites and geos Migration experience from Exchange, Google to Office 365 Understand attribute management as it relates to O365 identities such as user objects, O365 Groups, Exchange shared mailboxes, License Management etc Active Directory knowledge Deployment knowledge on Exchange server O365 features deployment knowledge - Good understanding of core and secondary O365 services such as Teams, OneDrive for Business, SharePoint,Planner, To-Do etc Good Communication skills. 2. Microsoft Defender Management Scope a. Microsoft Defender for Endpoint (MDE): Endpoint Protection : Ensuring that Microsoft Defender is deployed across all endpoints (servers, desktops, laptops, etc.) for real-time threat protection. Threat Detection and Response : Configuring policies for threat detection, managing alerts, and responding to incidents. Automated Investigation and Remediation : Setting up automatic responses for detected threats, such as isolating an infected endpoint or blocking a malicious process. Vulnerability Management : Identifying and addressing security vulnerabilities on endpoints, including applying patches and updates. Device Control and Configuration : Managing security configurations, M365/EMS: Understand attribute management as it relates to O365 identities such as user objects, O365 Groups Active Directory knowledge M365 features deployment knowledge Enterprise mobility + security deployment experience Good understanding of Azure and Active Directory in a multi forest/domain infrastructure, including authentication and authorization principles. User account management and troubleshooting Good Communication skills. Preferred candidate profile O365, Exchange, On prem, Active Directory, Defender , Security , Compliance Perks and benefits
Posted 1 week ago
1.0 - 4.0 years
0 - 3 Lacs
Gandhinagar
Work from Office
Hello! Greetings of the Day. We at Microland are hiring for a Desktop Support profile for Gandhinagar City, Gujarat location. Bring your skills from any corner of the world. The opportunity is not only for you but for your buddy friends who can have an opportunity to work along with you and reassured that location is a benefit, not a restriction. Below is the Job Description for your reference, kindly read through and drop in your updated CV's to divya.arjun@microland.com. Objective Field Services support Engineers primary responsibility is to provide support to an organizations IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries. Responsibilities: 1. To support daily technical support activities for computers & all other end point devices. 2. Update the support ticket with the progress till resolution. 3. Conduct remote desktop troubleshooting of end-user issues. 4. Adherence to organization processes for desktop/laptop configuration. 5. Route/Assign tickets to the appropriate support group, if necessary. 6. Following-up with end users, if necessary, for closure of pending tickets. 7. Following-up with other support groups, vendors if necessary. 8. Troubleshooting Applications, Operating Systems, VPN, HVD, MS-Office, Outlook, Skype etc. 9. Assist the project team for in-scope assigned desk-side projects. 10. Tracking of asset allocation and movements. (IMAC Process) Technical Skills: Hardware and Networking: 1. Ability to differentiate between different type of IT assets. 2. Ability to install and configure end point devices. 3. Ability to configure extended devices (such dual screen) 4. Understanding of VPN, HVD and remote desktop. Windows Operating System: 1. Ability to Install and troubleshoot different versions of Windows OS independently. E.g. Windows 10 and Windows 11 2. Understanding of desktop applications and how do they work, installation & uninstallation. 3. Understanding of domain setup & ability to add / remove computers to domain. Exchange and Mobility Clients: 1. Ability to Install and configure email client, troubleshoot connectivity issues on Desktop, Laptop and Mobile devices. Application Support: 1. Installation and troubleshooting of MSOffice, Skype etc. 2. Basic understanding of Excel. Audio, Video support: 1. Understand the functionality of Audio, Video & conference devices. End Point Security/Patch Management: 1. Basic understanding of antivirus management. 2. Ability to Install Antivirus client and configure, where needed. 3. Install patches manually on endpoints (if required). Process: 1. Understanding of ITIL fundamentals like Incident, Service Request, and IMAC process. Behavioral skills 1. Good verbal & written communication skills 2. Ability to collaborate and work in a team 3. Active listening skills Note: 1. Candidates who are interested and willing to relocate to Gift City, Gandhinagar, Gujarat location only those share your profiles and also, we are looking for candidates who can speak English communication. 2. Only graduates with all the relevant educational documents. 3. CTC will be based on company standards. 4. Must be flexible to work in 24/7 rotational shifts and alternate 6 days working in week (transportation facility is provided within City limits). 5. Only Male candidates preferred.
Posted 2 weeks ago
1.0 - 6.0 years
2 - 3 Lacs
Mumbai, Mumbai Suburban, Mumbai (All Areas)
Work from Office
Role & responsibilities: 1. IT Support & Ticket Management: Manage and prioritize IT support tickets based on urgency & impact. Utilize ticketing tools to log, track, & resolve incidents efficiently. Troubleshoot VPN connectivity issues, understanding backend processes for secure remote access. Provide support for Outlook & mail configuration, ensuring seamless email communication. Assist users in resolving hardware and software issues, including desktops, laptops, & peripherals. 2. Network & System Administration: Configure & manage Active Directory (AD), handling user authentication, group policies, & permissions. Perform network printer configuration, including troubleshooting printer connectivity issues. Understand & manage Domain vs. Workgroup setups based on organizational needs. Handle cable crimping & network cabling tasks to ensure proper connectivity. Manage DHCP settings to dynamically assign IP addresses to devices. 3. Hardware & Virtualization Support: Troubleshoot & differentiate between DDR3, DDR4, and DDR5 memory technologies. Provide technical insights into various types of printers & their configurations. Support HVD (Hosted Virtual Desktop) & VDI (Virtual Desktop Infrastructure) environments. 4. Cloud & Licensing Management: Understand the difference between O365 & M365, assisting in cloud-based collaboration tools. Manage O365 licenses, ensuring compliance & proper allocation of resources. Preferred candidate profile: Written and oral fluency in English. Relieving & Experience Letters of all the previous organizations worked with. Candidate must have completed Degree / Diploma from UGC/AICTE approved University. Notice Period less than 15days Perks and benefits: Cab Facility Meal Vouchers Shift Allowances Bonuses
Posted 2 weeks ago
5.0 - 8.0 years
6 - 16 Lacs
Bengaluru, Mumbai (All Areas)
Work from Office
Role & responsibilities Office 365 & Defender- Experience with O365 implementations ideally across multiple sites and geos Migration experience from Exchange, Google to Office 365 Understand attribute management as it relates to O365 identities such as user objects, O365 Groups, Exchange shared mailboxes, License Management etc Active Directory knowledge Deployment knowledge on Exchange server O365 features deployment knowledge - Good understanding of core and secondary O365 services such as Teams, OneDrive for Business, SharePoint,Planner, To-Do etc Good Communication skills. 2. Microsoft Defender Management Scope a. Microsoft Defender for Endpoint (MDE): Endpoint Protection : Ensuring that Microsoft Defender is deployed across all endpoints (servers, desktops, laptops, etc.) for real-time threat protection. Threat Detection and Response : Configuring policies for threat detection, managing alerts, and responding to incidents. Automated Investigation and Remediation : Setting up automatic responses for detected threats, such as isolating an infected endpoint or blocking a malicious process. Vulnerability Management : Identifying and addressing security vulnerabilities on endpoints, including applying patches and updates. Device Control and Configuration : Managing security configurations, M365/EMS: Understand attribute management as it relates to O365 identities such as user objects, O365 Groups Active Directory knowledge M365 features deployment knowledge Enterprise mobility + security deployment experience Good understanding of Azure and Active Directory in a multi forest/domain infrastructure, including authentication and authorization principles. User account management and troubleshooting Good Communication skills. Preferred candidate profile O365, Exchange, On prem, Active Directory, Defender , Security , Compliance Perks and benefits
Posted 2 weeks ago
5.0 - 9.0 years
0 Lacs
hyderabad, telangana
On-site
As a Wintel Specialist, you will be responsible for the installation, configuration, and troubleshooting of Windows Servers. You will handle various server issues, including crashes, performance concerns, advanced connectivity issues, and complex server problems. It is essential to liaise with third-party vendors to resolve hardware, software, and service-related issues effectively. Your role will involve diagnosing and resolving L2/L3 issues with VMware ESXi hosts and vSphere environments. Regular maintenance tasks such as OS and firmware updates, as well as patch management, will be part of your responsibilities. You should have a good working knowledge of upgrading Windows server versions from 2012R2 to 2016/2019. Ensuring the stability and reliability of VMware environments through monitoring and maintenance is crucial. You will manage and resolve incidents within SLA timelines while maintaining proper communication with stakeholders. Root cause analysis for recurring issues and documenting findings will also be a key aspect of your role. Additionally, you will be involved in the installation, configuration, and troubleshooting of ESXi Hosts and vCenter servers. Regular maintenance tasks like ESXi host firmware upgrades and vCenter Patch Management will be part of your routine. Upgrading ESXi hosts from version 6.x to 7.x/8.x and deploying and managing virtual machines will also be within your scope. Configuration and maintenance of network settings for VMs, including virtual switches and VLANs, will be essential. You should be proficient in configuring and troubleshooting group policies, access permissions, and security settings. Collaboration with other IT teams on infrastructure projects, upgrades, and migrations will also be required. Skills Required: - In-depth knowledge of Windows Server and VMware vSphere administration - Good knowledge of Azure, AWS, and O365 - Proficiency in Active Directory, GPO, DFS, File Servers, DNS, and DHCP - Strong analytical and problem-solving skills - Ability to handle high-pressure situations and manage multiple tasks simultaneously If you meet these requirements and are ready to take on challenging responsibilities in a dynamic environment, we encourage you to apply for this position.,
Posted 2 weeks ago
0.0 - 1.0 years
3 Lacs
Pune
Work from Office
WALK - IN DRIVE Responsibilities: 1. As a Support Analyst, you will be responsible for assisting end users on applications problems, system administration issues, or network concerns 2. Diagnose, prioritize, troubleshoot and resolve IT incidents reported by the users via telephone, chat, email or walk-ins 3. Identify and escalate tickets requiring urgent attention and action 4. Log all contacts and document all the activities and results accurately and completely within the incident management tool 5. Deal with and resolve helpdesk requests 6. Take ownership of user problems and resolve the problems on behalf of the user and communicate progress in a timely manner 7. To maintain and fine-tune a high degree of customer service for all support queries and adhere to all service management principles 8. Open to working in a 24x7 environment with rotating shifts and rotating weeks off Skills Required: 2. Excellent communications skills (verbal and written) 3. Knowledge on ITIL Framework and Terminologies 4. Knowledge on Windows, Mac operating systems & VDI environments 5. Demonstrated problem solving capabilities 6. Adhere to established Service Levels Agreements and ensure to follow up on the ticket in a timely manner 7. Flexible and Open to working in a 24x7 environment with rotating shifts and rotating weeks off including holidays 8. Self-motivated achiever who gains satisfaction from providing excellent customer service 9. Awareness of basic networking concepts, DHCP, DNS, TCP/IP, VPN and technologies 10. Provide basic and intermediate level troubleshooting, as needed, to support service desk tickets for associates 11. Provide standard applications support for applications including but not limited to: Outlook email, MS suite, O365, Zoom, Jabber, VPN, Browsers, etc.. 12. Excellent organizational skills 13. Continually develops and maintains technical skills to ensure high quality levels of technical support for end user 14. Good knowledge in Active Directory, MFA and printer mapping.
Posted 2 weeks ago
2.0 - 6.0 years
0 Lacs
hyderabad, telangana
On-site
The Identity and Access Management RBAC Analyst is responsible for the management, oversight, maintenance, testing, support and optimization of Synchronys identity governance and role based access control (RBAC). Synchrony leverages SailPoint Identity IQ to maintain Business Roles, IT Roles, entitlements and approval groups. This role will have the responsibility to ensure these roles and workgroups have complete and accurate information in accordance to regulatory and Synchrony standards. This role will be a critical member of Synchronys identity governance configuration management agile product team. Enforce RBAC policies and standards to ensure compliance with regulatory requirements and organizational security policies and standards. Identify, test and remediate any roles and workgroups configured in Synchronys SailPoint IdentityIQ not appropriately configured to ensure effective access control across Synchrony systems. Provide support for RBAC-related inquiries, troubleshooting access issues, and performing role modifications as needed. Identify, develop, test and deploy updates to roles, entitlements and workgroups in accordance to Synchrony standards and procedures. Map entitlements and permissions to appropriate roles based on job functions and organizational requirements. Partner with role and workgroups owners, IAM security administration team and IAM identity technologies team to ensure accurate and complete role and workgroup configurations. Ensure all role based access control (RBAC) job aids and end user guides are accurate, maintained and effectively communicated regularly. Provide training and education to end users and stakeholders on RBAC principles, best practices, and procedures. Provide coverage to respond, triage and resolve incidents and requests through Synchronys ServiceNow platform within SLA based on priority. Develop and maintain RBAC metrics reporting to drive consistent visibility to role and workgroup compliance. Actively participate as a critical member of the SIAM Configuration Management agile product team. Develop, prioritize and ensure timely execution of all agile stories as assigned by the VP, Identity Governance Configuration Process. Identify, propose and remediate process and technical gaps in Synchronys RBAC service. Minimum of 5 years of IT experience and at least 2 years of Identity Access Management Role Based Access Control (RBAC) experience. Minimum 2 years of role administration experience within SailPoint IdentityIQ systems. Must have working knowledge of Entitlements, IT Roles and Business Roles. Must have working experience managing ServiceNow requests and incidents, resolving tickets within SLA. Must have proven strong analytical and problem solving skills. Desired Characteristics: Working knowledge of Jira and SAFE agile framework. Strong oral and written communication skills. Strong interpersonal skills. Working knowledge of Microsoft Teams, SharePoint and Excel. Knowledge of security related regulatory standards including HIPAA, PCI, SOX, NIST. Good understanding of AWS and O365 environments. Working knowledge of Oracle Database and SQL.,
Posted 2 weeks ago
1.0 - 15.0 years
0 Lacs
haryana
On-site
You should have over 15 years of operations experience in managing O365 & Windows delivery within a large company, including at least 5 years of experience leading high-performance teams. Your successful track record should demonstrate the ability to grow and motivate large teams, as well as select, attract, retain, and develop leaders and team members. You will be responsible for improving performance against quality, efficiency, and effectiveness metrics, and meeting or exceeding contractual service level performance requirements. Experience in managing clients with a large headcount is essential, along with the ability to drive performance and business growth within a matrix-driven organization. Building strong relationships with stakeholders and possessing excellent communication, negotiation, and conflict management skills are crucial for this role. You should also have strong analytical acumen and the ability to streamline complex processes. An MBA or Postgraduate Degree is preferred. This is a full-time position with a work schedule of Monday to Friday. The ideal candidate will have a Bachelor's degree, with preferred experience of 10 years in technical support and a total of 1 year of work experience. The work location is in person. For further inquiries, please contact the employer at +91 7507724289.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
pune, maharashtra
On-site
You should possess a Bachelor's degree in Mechanical or Electrical Engineering with a total of 3-4 years of experience. It is essential to have experience with SAP ERP, particularly related to PP master data including Material Master, BOM, and Routing. Additionally, experience in Project Management is required. Your relevant working experiences should be in the service of industrial equipment (specifically rotating machinery), manufacturing, or engineering. Proficiency in O365 and Visio at an advanced level is necessary, along with the ability to quickly adapt to new systems and processes. Basic knowledge of data management is also expected. Excellent written and spoken English skills are essential, along with strong communication and time management abilities. Understanding the principles of SharePoint and SharePoint applications is a plus. You will be responsible for executing SAP tasks, maintaining data in the Genius database, and managing projects through to completion. Regular formal and informal updates to the senior management team and stakeholders will be part of your responsibilities. Key Skills: SAP ERP, SAP MM Module,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
haryana
On-site
As a Lead Consultant - Senior Engineer at Genpact, you will be part of the Clients Messaging and Communities team, responsible for providing technical expertise and support/enhancement of Messaging and Communities solutions, particularly focusing on MS Teams and Viva Engage. Your role will involve supporting and administering these platforms, driving changes and solutions to enhance user experience, and identifying opportunities for automation to streamline processes and reduce manual work. You will work collaboratively within an agile environment to implement incremental improvements across all messaging solutions, ensuring seamless operations and user satisfaction. Additionally, you may be required to support other areas of the BCG Digital Collaboration team as needed, contributing to the overall success of the team's objectives. We are looking for candidates with a BA degree in computer or information sciences, or a related field, along with relevant professional experience in a similar role. Strong problem-solving skills, the ability to work independently and as part of a virtual team, and a proactive approach to handling challenging situations are key attributes we seek in potential candidates. Your strong analytical skills, attention to detail, and excellent communication and presentation abilities will be essential for success in this role. Deep understanding of MS Teams, Viva Engage, and O365, as well as extensive knowledge of administering and supporting messaging solutions within an enterprise environment, are preferred qualifications. Experience in collaborating within complex IT environments and migrating users and messaging history to new platforms will also be beneficial for this position. If you are a dynamic and driven individual with a passion for technology and a desire to make a meaningful impact, we invite you to apply for this exciting opportunity as a Lead Consultant - Senior Engineer at Genpact.,
Posted 2 weeks ago
1.0 - 6.0 years
4 - 8 Lacs
Pune
Work from Office
Senior Advisor Technical Support Only Graduates Can Apply NOTE - NOTICE PERIOD OF MORE THAN A WEEK WILL TOTALLY NOT WORK SO APPLY ACCORDINGLY LOOKING ONLY FOR IMMEDIATE JOINERS (Not More than 1 Week of Notice Will Work) 1 Yr of Tech Support International BPO On Papers (Mandate) Minimum 12 Months Exp as a Technical Support International Voice Mandatory . CTC Up to 8LPA( Depending Upon Last 25 % - 35 % Hike ) Top Most MNC in Pune Opportunity to work in a fast-paced, international work environment Excellent communication skills in English (both verbal and written) Willingness to work in rotational shifts and on rotational offs Interested in Joining? Call HR Ankita : +91 8840819455 Email: ankita2.jobfinder@gmail.com Please share this opportunity with friends who are actively looking for jobs!
Posted 2 weeks ago
0.0 years
2 - 2 Lacs
Chandigarh
Work from Office
Why to Join ALARIC VENTURES Known as career builders and paymasters. Best and unbeatable benefits for the employees. Effective career and financial progression system. Most organic and friendly work environment. Plethora of success and growth stories. Position Overview: We are looking for a highly motivated and enthusiastic Individual for an Associate System Administrator for our US clients infrastructure management. You will be responsible for configuration, maintenance and troubleshooting of computer systems, Networks and office365, Azure AD, Google drive, Printers and Antivirus. Being into Associate System administrator, this is an excellent job opportunity to start your career as IT Support and develop your skills in a dynamic and supportive environment. Required skills: Good Interpersonal skills Strong problem-solving skills and attention to detail. Eagerness to learn and adapt to new technologies. Ability to work well in a team and independently. Analytical and troubleshooting skills. Knowledge about Desktop, Laptop, printers, o365, Google Drive, Antivirus, DNS and DHCP. Basic understanding of Operating systems (windows) Education and/or Experience: Any Technical qualifications (BCA, Btech, B.Sc.-IT). Good to have AZ900/MSCA certification. This position offers the opportunity to work with a variety of US clients, ensuring their IT infrastructures are secure, efficient, and capable of supporting their business objectives. Join our team and apply your skills in a dynamic, supportive environment that values professional growth and client success. Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.
Posted 2 weeks ago
5.0 - 8.0 years
4 - 9 Lacs
Bengaluru
Work from Office
JD for Tech Support: Daily management of personal queue of assigned support tickets and tickets and focusing on meeting ticket SLAs to achieve performance targets Utilize ITIL best practices to enhance and optimize the services provided to end users. Experience with Office 365 Administration, including Exchange, OneDrive, SharePoint, Intune, and Teams Email Administration with essential level user management, including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues Essential domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP Mandatory skills: o365/Intune/Windows AD/Share point kindly share the resume those who have above skills to jakkakamakshi@happiestminds.com with the below details: Total exp: Rel exp: Which Level of support: CCTC: ECTC: NP: Current Location: Preferred Location: Able to attend F2F interview on 17th July:
Posted 2 weeks ago
2.0 - 4.0 years
1 - 6 Lacs
Bengaluru
Work from Office
JD for Tech Support: Daily management of personal queue of assigned support tickets and tickets and focusing on meeting ticket SLAs to achieve performance targets Utilize ITIL best practices to enhance and optimize the services provided to end users. Experience with Office 365 Administration, including Exchange, OneDrive, SharePoint, Intune, and Teams Email Administration with essential level user management, including configuring new accounts, password resets, and troubleshooting user login, profile, and permission issues Essential domain functionality experience and knowledge of Active Directory services, Group Policy, DNS, DHCP Mandatory skills: o365/Intune/Windows AD/Share point kindly share the resume those who have above skills to jakkakamakshi@happiestminds.com with the below details: Total exp: Rel exp: Which Level of support: CCTC: ECTC: NP: Current Location: Preferred Location: Able to attend F2F interview on 17th July:
Posted 2 weeks ago
0.0 - 5.0 years
4 - 8 Lacs
Pune
Work from Office
Hiring for Office 365 || Networking || Active Directory Fresher Technical graduate can apply 4lpa to 4.5 lpa pune and gurgaon Package: 8 Lpa Immediate joiner 1 year of office 365 // Exchange Server //Dns // DHCP troubleshooting exp is required Required Candidate profile Must have 1 year Hands on experience of Active Directory ,o365,dns,dhcp,networking Oppourtunity for freshers in o365 any technical grad fresher can apply
Posted 2 weeks ago
8.0 - 12.0 years
0 Lacs
hyderabad, telangana
On-site
You are an experienced Helpdesk Team Lead responsible for managing and overseeing IT support operations to ensure seamless incident resolution, asset management, and user support. Your expertise in ServiceNow, O365, Active Directory, Asset Management, and Incident Management is crucial for guiding technical support teams effectively. Your key responsibilities include leading and mentoring a team of helpdesk professionals, managing ServiceNow ticketing systems for timely incident resolution, overseeing Active Directory administration, ensuring efficient asset management, providing support for O365 applications, implementing best practices for incident management, collaborating with cross-functional teams for IT service delivery improvement, generating reports, analyzing helpdesk performance metrics, ensuring compliance with IT policies and security standards, handling escalations, and providing advanced troubleshooting support when required. You must possess 8 to 10 years of IT helpdesk experience, with at least 4 years in a leadership role. Proficiency in ServiceNow for ITSM, strong knowledge of O365, experience with Active Directory, expertise in Asset Management, and solid understanding of Incident Management best practices are essential. Your problem-solving, communication, and leadership skills are critical for managing multiple priorities in a fast-paced IT environment. Preferred qualifications include ITIL certification or experience in IT service management frameworks, experience in handling escalations and driving process improvements, and knowledge of security best practices in IT support operations. This is a full-time position with a day shift schedule from Monday to Friday, requiring in-person work at Hyderabad location.,
Posted 2 weeks ago
3.0 - 7.0 years
0 Lacs
pune, maharashtra
On-site
About Data Axle: Data Axle Inc. has been an industry leader in data, marketing solutions, sales, and research for over 50 years in the USA. Data Axle now has an established strategic global centre of excellence in Pune. This centre delivers mission critical data services to its global customers powered by its proprietary cloud-based technology platform and by leveraging proprietary business and consumer databases. Data Axle India is recognized as a Great Place to Work! This prestigious designation is a testament to our collective efforts in fostering an exceptional workplace culture and creating an environment where every team member can thrive. Roles & Responsibilities: Configure internal systems. Diagnose and troubleshoot technical issues. Supervise the Operations team Upgrade the network infrastructure. Install servers, devices and firewalls. Train new system users and set up their accounts. Monitor the performance of servers, software, and hardware. Ensure the smooth deployment of new applications. Update technical documentation. Requirements: Qualifications: Bachelor's degree and/or master's degree in Computer Science or equivalent. Working Experience with object oriented modern scripting or programming languages and open-source technologies will be added advantage. Effective communication skills with a positive attitude to engage with stakeholders. Experience working with backend systems and high availability systems. Substantial work experience on Nutanix and VMWare Environment Familiarity with Citrix Environment and Trouble Shooting Minimum 3+ years in depth experience O365 and Azure AD Identify bottlenecks and bugs, and provide alternative solutions to any problems. Update and Patch management through different patch management tools as Landex, SCCM, etc Demonstrated skills and experience with AD and Datacenter Management Understanding of web application architectures and support. Good experience and understanding of continuous integration and deployment process. Through Knowledge of DevOps structure and environment. Knowledge in working with AWS or other cloud platform.,
Posted 2 weeks ago
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