Google Workspace Specialist

You will be part of Searce, a company that aims to refine, analyze, and improve processes to achieve the finest degree of excellence. Searce encourages a culture of continuous improvement and problem-solving, where employees are passionate about challenging the status quo. As a Searcian, your primary focus will be on driving intelligent, impactful, and futuristic business outcomes through the implementation of new-age technologies. The company values happier individuals who strive to become better every day. Your role will involve providing wide-ranging technical support for enterprise cloud-based productivity services such as Google Workspace. You will interact with clients to identify issues, research solutions, and guide them through corrective steps to resolve problems effectively. Additionally, you will address client inquiries, concerns, and requests related to cloud products and services, ensuring that any risks associated with migrating to a cloud-based productivity platform are identified and mitigated. Being customer-centric and empathetic towards client needs is crucial, as you develop and maintain positive relationships with customers. You will also assist in the rollout of new applications, deliver high-quality service within agreed timeframes, and manage multiple open cases concurrently. Building strong relationships with customers and collaborating effectively with colleagues and professionals are key aspects of the role. To qualify for this position, a graduate degree in engineering with a sales-oriented mindset is preferred, although practical experience and entrepreneurship are highly valued. Specific technical qualifications include proficiency in Microsoft Windows Servers/Linux, experience with MS Active Directory, Multi-Forest environments, and LDAP servers, as well as networking skills with Cisco Juniper (Firewall, Routing, Switching). Knowledge of messaging systems like Microsoft Exchange, Postfix, Domino, and O365, along with an understanding of DAG, Send Connectors, Receive Connectors, and Accepted Domains, is required. Possessing a Google Cloud Professional Collaboration Engineer certification and experience in training on Microsoft, Linux, and Messaging Technologies are advantageous. Demonstrated articulation skills, a quick learning ability, and the capacity to work effectively within diverse teams and customer bases are essential. Previous project management experience or a proven track record of successful delivery in various team settings is beneficial. Candidates who are self-directed and focused, capable of working with minimal supervision, will excel in this role.,