42 Noc Operations Jobs

Network Engineering Advisor SD WAN Implementation:Design/Manage SD-wan LAN Operations insightProtocolsExperience in L2/L3protocols NOC Builddesigning, SOP preparations, Documentation. leading the Team and monitoring NOC Operations, troubleshooting network systems, Tools like SNMP tools, WindRiver. Experience in cisco switches and CPE devices Knowledge on firewall to understand the network security.

NoC Engineer L1 Support Overall 2- 3 years of relevant experience in IT / Telecom Domain Key Responsibilities: Ready to work in 24*7 Work environment, manage NoC operations and incidents. Perform first level troubleshooting using tools and utilities to resolve network related issues Monitor network performance and validate alerts using monitoring tools; Contact and follow up Power companies for energy outages. Create, assign, and update the incident using ticketing tools Co-ordinate with Network Engineers, escalate L2 teams for incident resolutions Follow-up with support teams on open incidents Severity 1 to 4 Incident triage, support, management, restoration, recommendations Triage technical and non-technical escalations. Follow Standards, Policies, and Processes (SoPs and MoPs) for the NOC operations. Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs. Ensured efficient resolution of incidents through people, process and technology. Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications. Demonstrated ability to work with operational concerns and teams. Ability to communicate effectively, both written and verbal. Ability to work independently or in a team and meet deadlines. Manage effective co-ordination with Onshore teams Qualification Bachelor s degree in computer science, Electronics and Telecommunication engineering, or a similar field. Extensive experience working as an NOC engineer. Experience deploying, managing, and troubleshooting network infrastructures. Excellent troubleshooting skills. Ready to work shifts and flexible hours. Good written and verbal communication skills. Manage effective co-ordination with Onshore teams

->To maintain high network uptime and performance level through proactive & reactive actions in order to deliver great service experience to our customers. -> 7-10 years of total experience in Network Operations including atleast 4+ years in NOC environment. -> Experienced in technology like IP Routing & Switching including BGP, GPON, MPLS VPN, BNG /Firewall / UTM . -> Should have worked on Juniper, Huawei, Nokia & Fortinet platforms. -> Experience in NOC Event Management and Incident Management Process -> Exposure to NMS, EMS and ITSM Tools like Nagios, Zabbix, Symphony SUMMIT etc. -> Process strengthening and automation for operational efficiency and optimization. -> Customer L3 support connectivity -> Desired Certifications: CCNP, JNCIP, ITIL

Role & responsibilities 1) Oversee the network implementation needs and review network system regularly. 2) Monitor network performance and evaluate issues generated. 3) Analyse and interpret traffic and utilization of services running on network connections, provide recommendations on capacity planning. 4) Prepare documentation/functional requirements/ technical specifications/budgetary estimates. 5) Quality control and performance analysis w.r.t tests and inspections of products, services and processes for effective service delivery. 6) Review and finalize Network Security Policy and SOPs (Standard Operating Procedures). Preferred candidate profile 1. The candidate will serve the role of a Network expert under the Project Management Unit (PMU) Team to serve the client who is an Internet Service Provider (ISP). 2. Prepare Technical documentation/ functional requirements/ technical specifications/ budgetary estimates. 3. The candidate shall require good knowledge of IT Infrastructure & Optical Fibre, hands on expertise in server/system management & sound knowledge of networking protocols. 4. Preference to candidates who have 2 to 3 years experience in NOC/Data centres of large IT / ISP/ Telecom networks. 5. Communication Skill (good English mandatory) 6. Telecom related Networking Skill 7. Postitive attitude to work & interact with horizonal/ vertical Team members. 8. Ready to work extensively to meet Project deadlines & deliverables.

Monitoring Of Technology & Network equipment’s. Handling day-to-day incident issues and escalating to appropriate incident resolver groups and leadership as required to bring the resolution of the incidents back on schedule.

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers (Mohali) Position: NOC Technician Experience: 4 to 9 Years Position Overview: A leading Managed Services Provider (MSP) based in the USA, dedicated to delivering top-notch IT solutions and support to our clients. We seek a highly skilled and motivated NOC Technician to join our team. This role offers the opportunity to work remotely and be an integral part of our Network Operations Center (NOC) Team, ensuring the seamless operation and management of our clients' IT infrastructure. We want to hear from you if you have a passion for technology and a commitment to excellence! Key Responsibilities: Conduct proactive monitoring and analysis to identify potential issues. Respond to network issues and troubleshoot connectivity problems. Interact with vendors to troubleshoot and resolve ISP issues. Monitor the Auvik dashboard and respond to alerts. Monitor the SentinelOne dashboard and respond to alerts. Monitor security dashboards and respond to alerts. Perform routine server maintenance and updates. (Not Primary but if candidate has the knowledge, it will be great) Perform routine firewall maintenance and updates, Fortinet and Sonicwall Manage and maintain user accounts in AD and Azure AD. (Not Primary but if candidate has the knowledge, it will be great) Collaborate with team members to implement network upgrades and enhancements. Maintain accurate and detailed documentation of incidents, resolutions, and system changes within our ticketing system. Qualifications: 4 years of experience in NOC role. 4 years of experience with: Troubleshooting and resolving network connectivity issues. Maintaining and troubleshooting Microsoft Server OS (Not Primary but if candidate has the knowledge, it will be great) Monitoring network security. Utilizing network monitoring tools such as Auvik and SentinelOne. Performing routine server and firewall maintenance. Managing user accounts in AD and Azure AD. (Not Primary but if candidate has the knowledge, it will be great) Excellent English language communication skills, both oral and written. Ability to work independently and manage time effectively in a remote working environment. If you are ready to take your career to the next level, apply now to become part of our dynamic team. Let's work together to deliver exceptional network solutions! Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.

Job Title: Network Operations Center (NOC) Manager Location : Airoli, Mumbai Key Responsibilities: 1. Team Management: Lead, manage, and mentor a team of NOC engineers and technicians. Schedule and assign tasks to ensure 24/7 network coverage. Conduct regular performance evaluations, providing feedback and coaching for continuous improvement. 2. Network Monitoring & Management: Oversee continuous monitoring of network performance, including servers, routers, and switches. Ensure timely identification, logging, and resolution of network incidents. Implement and maintain network monitoring tools and systems for proactive management. 3. Incident Management: Act as the escalation point for critical network incidents and outages. Coordinate with IT teams and vendors to resolve complex network issues effectively. Ensure comprehensive incident documentation and conduct root cause analyses. 4. Performance Optimization: Analyze network performance data to identify trends and areas for improvement. Implement strategies to optimize network performance, reduce downtime, and enhance reliability. Conduct network capacity planning to support future growth and scalability. 5. Policy & Procedure Development: Develop and enforce NOC policies, procedures, and best practices. Ensure compliance with organizational standards, industry regulations, and security protocols. Maintain accurate documentation of network configurations and operational procedures. 6. Reporting & Communication: Prepare and present reports on network performance, incidents, and resolutions to senior management. Communicate network status updates, issues, and resolutions to stakeholders. Foster effective communication channels within the NOC, management, and clients. Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field. Experience: 810 years of experience in network operations, with at least 57 years in a managerial or supervisory role. Proven experience in managing a NOC team and overseeing large-scale network infrastructures. Technical Skills: In-depth knowledge of network protocols, routing, switching, and network security. Proficiency with network monitoring tools such as SolarWinds, PRTG, or Nagios. Experience with cloud-based networks and services is a plus. Strong understanding of the ITIL framework and best practices. Soft Skills: Excellent leadership, team management, and mentoring abilities. Strong problem-solving, decision-making, and analytical skills. Effective communication and interpersonal skills. Ability to perform under pressure and manage multiple priorities effectively. If interested then kindly share your updated CV to kajal.p@genxhire.in or 77188 96527.

Summary : 1) The candidate will be supporting the Production Network Operations of INFINET Network 2) Monitor, track, fix and report the health status of INFINET Network 3) Escalation point for all P1 level of issues Role & responsibilities : 1) Responsible for leading and managing a team of network engineers, administrators, and technicians. 2) Provide guidance, set performance objectives, and ensure the team is aligned with the organization's goals. 3) Participate in the strategic planning process, working with other stakeholders to define network infrastructure requirements, capacity planning, and future growth strategies. 4) Collaborate with network architects and other teams to develop long-term network plans. 5) Oversee the allocation and management of resources within their team. This includes personnel, budgeting, procurement, and equipment needs. 6) Ensure that the team has the necessary tools, technology, and training to effectively support the network infrastructure. 7) Responsible for establishing and maintaining network monitoring systems to proactively identify and address network performance issues. 8) Analyse network performance data, identify trends, and implement necessary adjustments or optimizations to maintain optimal network performance. 9) Lead the incident and problem management processes, ensuring that incidents are promptly resolved, and problems are thoroughly investigated and resolved to prevent future recurrences. 10) Coordinate with other teams and stakeholders to minimize the impact of network outages or disruptions. 11) Interact with external vendors and service providers to manage relationships, negotiate contracts, and ensure service level agreements (SLAs) are met. 12) Evaluate vendor proposals, select appropriate vendors, and oversee the delivery of services. 13) Responsible for ensuring that the network infrastructure complies with industry regulations and security standards. 14) Collaborate with security teams to implement and maintain network security measures, including access controls. 15) Ensure accurate documentation of network configurations, procedures, and troubleshooting guides is maintained. 16) Generate reports on network performance, incident response, and maintenance activities to provide visibility to stakeholders and executive management. 17) Foster a culture of continuous improvement within the team, seeking opportunities to optimize network operations processes, enhance network performance, and implement best practices. 18) Stay updated on emerging technologies and industry trends to ensure the network infrastructure remains current and efficient. 19) Communicate with various stakeholders, including executive management, IT teams, and end-users, to provide updates on network operations, performance, and project status. 20) Act as a liaison between the network operations team and other departments, ensuring effective communication and collaboration. Preferred candidate profile : 1) Strong understanding of Enterprise Network, system and application level Security issues. - Mandatory 2) Routing and Switching - Mandatory 2) MPLS, SD-WAN, SDN Technology - Mandatory 3) Network Security - Firewalls, IDS/IPS, Proxy - Mandatory 5) Good understanding and skills in Network Traffic Engineering and Analysis - Mandatory Certification : 1) CCNP - Mandatory 2) CCIE - Desirable 2) ITIL Foundation / ITIL Managing Professional (MP) - Desirable Experience: 1) 9 plus years of experience over working on large complex Enterprise class Networks or B.Sc (Computers) with 10 plus years of working experience on large complex enterprise network- Mandatory 2) Must have handson experience in Routing protocols like MPLS (traffic engineering, L2/L3 VPN), BGP-4/MP-BGP, ISIS, OSPF/OSPFv3, EIGRP, RSVP, RSVP, LDP, VXLAN, Network Access Control, 802.1x, VPN. - Mandatory. 3) Experience on SD-WAN - Mandatory 4) Experience in Software Defined Network (SDN) - Mandatory 5) At least 3-5 years of experience in leading a NOC of L1/L2/L3 Engineers. - Mandatory 6) Extensive experience leading and managing complex internetworking solutions from design to implementation. - Mandatory 7) Experience of multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 8) Experience in Video Conferencing Equipment Management and Operations. - Desirable. 9) Experience in Fiber deployment including its active components - Desirable 10) Experience in Security devices - Added advantage. 11) Experience in dealing with banks / financial institutions /NBFCs - Added advantage

Roles & Responsibilities:- 1. OSS/BSS Management Oversee uptime and performance of key OSS/BSS systems: OSS: Fault Management, Performance, Inventory, Provisioning, Activation BSS: Billing, CRM, Mediation, Charging, Order Management. Ensure proper data integration across northbound/southbound interfaces Collaborate with application and service delivery teams for end-to-end deployment. 2. Networking Operations Ensure availability and performance of routers, switches, firewalls, and load balancers Configure and optimize routing protocols (OSPF, BGP, IS-IS, MPLS-TE) Oversee IP address planning, VLAN configurations, multicast, QoS policies Lead escalations for Layer 2/3 issues and ensure minimal service downtime 3. NOC Security Oversight Interface with OEMs and IT security teams to coordinate response to incidents Ensure compliance with firewall rules, access logs, and patch management Conduct periodic audits of firewall and security configurations 4. Incident, Change, and Problem Management Lead resolution of P1/P2 outages including OSS/BSS faults, major routing issues, and cyber incidents Drive root cause analysis (RCA) and implement long-term corrective measures Manage change lifecycle to ensure safe and controlled deployment across live networks 5. Team Leadership Manage and mentor L2 NOC engineers, OSS/BSS admins, network engineers, and security staff Define shift rotations, escalation hierarchies, and on-call support structure Conduct training sessions and cross-domain skill development 6. Reporting, Governance & Compliance Publish dashboards: Network KPIs, OSS/BSS uptime, incident MTTR, threat alerts Participate in audits, RCA presentations, and vendor governance reviews Preferred candidate profile Technical Skills Required: Networking: Strong expertise in Layer 2/3 protocols, IP/MPLS networks and routing/switching OSS/BSS: Experience with OSS and BSS platforms Security: Hands-on with firewalls (Palo Alto, Fortinet, Checkpoint) Tools & Systems: Familiarity with NMS/EMS platforms, SNMP, Remedy/ServiceNow, monitoring tools

Role & responsibilities 24x7 monitoring of alerts, on-call escalation, opening bridges. Monitor and run batch job schedules in Tidal, create schedules, coordinate changes updates with application teams. Must have experience in handling global customer (Specially US) Must have good experience with Monitoring Tools like SCOM, SolarWind Good Understanding of Monitoring Dashboard and Alert Management Must have knowledge of DataCentre Operation processes CIM Critical Incident management, coordinating bridges, engaging resources, sending out and tracking updates of P1 incidents. Must have good experience of ITSM Tool like ServiceNow, Remedy, EasyVistas Management and oversight of offsite/Onsite team from an Staff availability during P1/P2 issues, escalation management. Produce reports and validation of SLA adherence on availability, System Performance, Problem tracking, etc.

Key Responsibilities: Manage and assign support tickets across all channels(tickets, chats, calls) Ensure timely resolution and SLA compliance Escalate delays and communicate with customers Maintain ticket hygiene and share regular reports

NOC Engineers does Alarm monitoring of the Aeris network, responding to trouble indications. When an issue is identified, NOC Engineers work to determine the cause of the problem. Good Knowledge of various telecom networks (GSM/ WCDMA/ LTE networks)

• PRTG, CheckMK, SolarWinds, Auvik. • Knowledge of Infrastructure fundamentals Microsoft Server (Various) Azure\AWS Cisco\Juniper\Fortinet VMware\Proxmox Rapid7\SentinelOne

IITR is hiring for the position of VOICE / VOIP / NOC Engineer Experience- 2 to 6 years Location -Bopodi , Pune Notice Period – 15 days (immediate Joiner) Excellent Communication skill is mandatory Should be ready for 24/7 environment

Nexapp Technologies Pvt. Ltd. is seeking a highly skilled and experienced Lead Technical Network Support - L3 to join our Network Operations Center (NOC) team in Pune. This role is critical in managing complex network issues, overseeing NOC operations, and leading a team of network engineers. The ideal candidate will have a strong background in network support, proven leadership abilities, and extensive experience with advanced networking technologies. Key Responsibilities: Team Leadership and Mentoring: Lead and mentor a team of L2 and L1 network engineers within the NOC, providing technical guidance and support. Develop and deliver training programs to enhance the skills and knowledge of the NOC team. Conduct performance evaluations, set goals, and offer ongoing feedback to team members. Advanced Network Support: Oversee and resolve high-level network issues, including those related to routing, switching, firewalls, and VPNs. Perform comprehensive analysis of network performance and reliability issues, implementing corrective actions as necessary. Ensure efficient management and support of network infrastructure, including both hardware and software components. Incident and Problem Management: Act as the escalation point for critical network incidents and outages, ensuring timely and effective resolution. Lead root cause analysis efforts for recurring issues and implement long-term solutions. Collaborate with other departments to resolve cross-functional issues and ensure comprehensive incident management. Escalation Management: Develop and manage escalation procedures to ensure the swift handling of critical network issues. Coordinate with senior management and stakeholders for complex or unresolved issues. Monitor and review escalated cases to ensure they are resolved efficiently, documenting lessons learned and driving process improvements. NOC Operations Management: Oversee day-to-day NOC operations, ensuring high levels of service availability and performance. Implement and manage operational procedures to maintain effective network monitoring and incident response. Ensure adherence to service level agreements (SLAs) and operational standards. Network Design and Optimization: Assist in planning and designing network architecture and infrastructure upgrades. Evaluate and recommend improvements to network performance, security, and scalability. Conduct capacity planning and performance tuning to ensure optimal network operations. Documentation and Reporting: Maintain detailed and accurate documentation of network configurations, changes, and troubleshooting activities. Prepare and present regular reports on network performance, incidents, escalations, and resolutions. Ensure compliance with internal and external documentation and reporting standards. Customer and Stakeholder Communication: Communicate effectively with internal and external stakeholders regarding network issues, escalations, and resolutions. Provide technical support and consultation to customers and other departments as needed. Manage relationships with vendors and service providers to address network-related issues. Requirements Qualifications: Education and Experience: Bachelors degree in Computer Science, Information Technology, or a related field. Minimum of 7-10 years of experience in network support, with at least 3-5 years in a leadership or senior technical role within a NOC environment. Technical Skillsets: Extensive experience with advanced networking technologies, including TCP/IP, BGP, OSPF, MPLS, and VPNs. Strong knowledge of network security concepts and technologies (e.g., firewalls, IPSec, SSL/TLS). Hands-on experience with network devices and equipment from vendors such as Cisco, Juniper, Fortinet, and others. Proficiency in network monitoring and management tools. Experience with network design, optimization, and troubleshooting. Soft Skills: Excellent leadership and team management skills. Strong problem-solving and analytical abilities. Effective communication and interpersonal skills. Ability to work under pressure and manage multiple priorities. Certifications (Preferred): Relevant certifications (e.g., CCNA CCNP , CCIE,) are highly preferable.

Role & responsibilities : 1) Monitor and Manage the Network using Monitoring tool. 2) Raise ticket with provider and track the incidents till the resolution. 3) Timely updation of issues and status to all the required stakeholders. 4) Troubleshoot BGP routing issues and issues related to route-map and prefix-list configurations. 5) Support DR-DRILL activities planned 6) Auto fail over testing 7) Take configuration back-up of devices 8) Assist and coordinate with Banks for Network Support requirements 9) Maintain required logs and tracker 10) Adhere to shift handover process. 10) Work in 24x7 rotational shifts, for supporting Network operations. 11) Develop and maintain related documentation. Preferred candidate profile : 1) B.E/B.Tech, M.Tech/MCA (Computer/IT) with 2 to 3 plus years or B.Sc (Computers) with 4 plus years of working experience on large complex enterprise networks. - Mandatory 2) Experience in Core Networking Skills (LAN/WAN/Data Center) - Mandatory 3) Experience with protocols/technologies such as OSPF, EIGRP, BGP, STP, HSRP, VRRP, VLAN, VXLAN. - Mandatory 4) Hands on experience on multi-vendor / multi-service IP networks, multi-vendor equipment and network protocols. - Mandatory 5) Configuration experience on network management and monitoring tools - Desirable Certification: 1) CCNA - Mandatory 2) ITIL Foundation - Desirable Knowledge : 1) Knowledge in Network Management and any one Monitoring tools. - Mandatory 2) Excellent interpersonal, written and verbal communication skills along with quick learner. - Mandatory 3) Knowledge of Software Defined Network (SDN) & SD-WAN. - Desirable 4) Knowledge of TCP/IP protocol suite. - Desirable 5) Knowledge of Network Security devices - Added advantage Technical Skills: 1) Routing & Switching - Mandatory 2) MPLS Technology - Mandatory 3) Network Monitoring & Management tools - Mandatory 4) MS Office - Mandatory 2) Software Defined Network (SDN) & SD-WAN - Desirable 4) VPN technologies- Desirable

• Proficiency in Cisco Viptela, Cisco Wi-Fi, Cisco VC, Cisco CUCM, Cisco Switches network monitoring tools • Experience with SD-WAN/ LAN and Wireless LAN troubleshooting and configuration. • Certifications such as CCNA, CCNP, or equivalent are a plus

We are looking for a Kibana Subject Matter Expert (SME) to support our Network Operations Center (NOC) by designing, developing, and maintaining real-time dashboards and alerting mechanisms. The ideal candidate will have strong experience in working with Elasticsearch and Kibana to visualize key performance indicators (KPIs), system health, and alerts related to NOC-managed infrastructure. Key Responsibilities: Design and develop dynamic and interactive Kibana dashboards tailored for NOC monitoring. Integrate various NOC elements such as network devices, servers, applications, and services into Elasticsearch/Kibana. Create real-time visualizations and trend reports for system health, uptime, traffic, errors, and performance metrics. Configure alerts and anomaly detection mechanisms for critical infrastructure issues using Kibana or related tools (e.g., ElastAlert, Watcher). Collaborate with NOC engineers, infrastructure teams, and DevOps to understand monitoring requirements and deliver customized dashboards. Optimize Elasticsearch queries and index mappings for performance and data integrity. Provide expert guidance on best practices for log ingestion, parsing, and data retention strategies. Support troubleshooting and incident response efforts by providing actionable insights through Kibana visualizations. Primary Skills Proven experience as a Kibana SME or similar role with a focus on dashboards and alerting. Strong hands-on experience with Elasticsearch and Kibana (7.x or higher). Experience in working with log ingestion tools (e.g., Logstash, Beats, Fluentd). Solid understanding of NOC operations and common infrastructure elements (routers, switches, firewalls, servers, etc.). Proficiency in JSON, Elasticsearch Query DSL, and Kibana scripting for advanced visualizations. Familiarity with alerting frameworks such as ElastAlert, Kibana Alerting, or Watcher. Good understanding of Linux-based systems and networking fundamentals. Strong problem-solving skills and attention to detail. Excellent communication and collaboration skills. Preferred Qualifications: Experience in working within telecom, ISP, or large-scale IT operations environments. Exposure to Grafana, Prometheus, or other monitoring and visualization tools. Knowledge of scripting languages such as Python or Shell for automation. Familiarity with SIEM or security monitoring solutions.

Responsibilities Managing uptime and SLA of the Business. Will be responsible to drive New project implementation from Network perspective end to end. Administering TCP/IP addresses and ensure the data is documented and up to date. Monitoring the network to determine capacity usage and escalate/ recommend necessary steps to reporting Manager. Will play key role in creation of procedure and standards of NOC operations. Resolution of network faults within the time frame defined by the SLAs Identifying LAN/WAN faults and resolving them through vendors providing maintenance services Updating documentation of the LAN, like IP address register, PC IDs, Router configurations, hardware, network diagrams as and when changes happen. Providing level 4 support for any network problems reported and troubleshooting the same in coordination with the vendor. Ensure the Network documents are updated for external and internal networks operating in TP. Planning, implementation, and configuration of monitoring and maintenance network hardware and telecommunications links, including routers, switches, IDS, load-balancing, etc for expansions of network Implementation and maintenance of network architecture components for managed services, including OS installation hardening management, implementation and maintenance of network monitoring toolsets Establish and maintain a redundant network operations environment, including substantial software and hardware fail-over; monitoring and testing the configuration performance Manage proper testing of the network environment, including simulations, stress testing, and benchmarks for both preventive maintenance and reporting purposes Implementation and maintenance with consistent improvement of network security measures

Job Title: Network Support Engineer (IP/Ethernet) Experience: Min 3 Years Industry: Telecommunication / Internet Service Provider Location: Airoli , Navi Mumbai Shift: 24x7 Rotational (NOC Environment) Working days- 5 days Job Summary: We are seeking a Network Support Engineer with hands-on experience in IP/Ethernet networks, fault diagnosis, and service-level troubleshooting. The ideal candidate will have a strong background in Tier 2/3 support, network protocol analysis, and customer communication in a telecom-grade NOC setup. Key Responsibilities by Category: Experience Level 35 years in Network Operations within Telecom or ISP environments. Proven ability to troubleshoot and repair Ethernet/IP circuits at the service and circuit levels. Customer Circuit Support Provide Tier 2/3 support for escalated network and customer incidents. Communicate directly with enterprise customers, offering timely updates and resolutions. Network Equipment Support Configure, install, and maintain network devices (Routers, Switches, NIDs). Work with platforms such as Juniper /Cisco/Nokia/Ciena/Accedian. Protocol Troubleshooting Diagnose and resolve issues related to BGP, MPLS, Ethernet Switching, VLANs, STP, LAG. Utilize CLI and SNMP-based tools for analysis and troubleshooting. Fiber Testing & Diagnostics Conduct RFC 2544 testing and validate network throughput. Assist field engineers with OTDR testing for fiber faults. NOC Monitoring & Escalation Monitor alarms and performance metrics in a 24x7 NOC environment. Escalate complex issues to senior engineering teams or external vendors. Documentation & Reporting Log diagnostics, resolutions, and RCA in ticketing systems. Maintain clear inciddent reports and resolution timelines. Collaboration Coordinate with Field Engineers, Provisioning, and Engineering teams. Liaise with third-party vendors for hardware troubleshooting and escalations. Customer Communication Provide professional, timely, and clear communication to customers and internal stakeholders. Maintain high standards in both written and verbal communication. Technical Proficiency Hands-on experience with Juniper, Cisco, Nokia, Accedian, Ciena. Exposure to Telco infrastructure, FTTx, DWDM is a plus. Certifications (Preferred) Cisco: CCNA/CCNP, Juniper: JNCIA/JNCIS, Nokia certifications preferred. Tools & Testing Experience Experience with OTDR, iPerf, Wireshark, RFC 2544, and vendor-specific diagnostic tools. Soft Skills Strong analytical, troubleshooting, and documentation abilities. Calm and effective under pressure in high-availability environments. Communication Excellent verbal and written English communication skills. If interested then kindly share your updated CV at kajal.p@genxhire.in or 77188 96527.

Sikich is seeking a NOC Analyst (NOC Level 1) within our Managed Services team to play a crucial role in supporting the monitoring, analysis, and resolution of network and system incidents for our diverse client base. As a Junior NOC Analyst, you will contribute to the smooth operation of our managed services offerings by assisting in incident response, providing infrastructure support, and ensuring effective system monitoring. About the firm Sikich is a global company specializing in Accounting, Advisory, and Technical professional services. With employees across the globe, Sikich ranks as one of the largest professional services companies in the United States. Our comprehensive skillsets, obtained over decades of experience as entrepreneurs, business owners and industry innovators, allow us to provide insights and transformative strategies to help strengthen every dimension of our clients businesses. Primary Job Responsibilities Client-Focused Incident Management: Serve as the initial point of contact for monitoring network and system alerts across multiple client environments. Assist in the identification and resolution of basic network and system incidents, escalating more complex issues to senior team members as needed. Collaborate with internal teams to ensure timely and effective resolution of incidents, minimizing service impact. Use available tools and resources to diagnose and provide clear recommendations for basic technical issues. Track and document incidents to identify patterns or recurring issues, contributing to ongoing improvements. Support and Monitoring: Proactively monitor client systems for potential issues, responding to alerts and preventing downtime and disruptions. Utilize screen sharing and remote-control tools to assist clients with technical issues and gather information for escalation. Create and maintain detailed records of client interactions, issues, and resolutions in the ticketing system. Skill Development: Seek guidance and mentorship from senior NOC analysts to develop your technical skills and understanding of infrastructure support. Participate in knowledge-sharing sessions to enhance your skills and understanding of client-specific environments. Client Documentation and Communication: Maintain accurate documentation of incident response procedures and best practices tailored to each client's environment. Provide clear and timely updates to clients regarding the status of their issues, ensuring high levels of customer satisfaction. Policies and Procedures: Adhere to company policies, procedures, and service level agreements (SLAs) in delivering IT support. Follow established guidelines and best practices to ensure quality and consistency in support. After-Hours Support: Participate in after-hours on-call rotation as required to support client needs outside of regular business hours. Requirements 1+ years of experience troubleshooting infrastructure systems, with a preference for experience in Managed Services environments. Familiarity with PSA & RMM toolsets such as ConnectWise Manage, LabTech/ConnectWise Automate and LogicMonitor is a plus. Basic experience with computers, network, storage, and backup systems, with an emphasis on foundational knowledge in these areas. Experience in support and administration of Office 365, Azure, and Microsoft Cloud services, with additional experience in CSP (Cloud Solution Provider) environments being a plus. Strong troubleshooting skills for handling day-to-day technical requests and issues. Certifications from Microsoft, particularly those related to Azure, are ideal. Certifications from other vendors such as HP, Cisco, or similar are also beneficial. Benefits of being a part of the team Family Health Insurance including parents Life & Accident Insurance Maternity/paternity leave Performance-based incentives Referral Bonus program Exam Fee Reimbursement Policy Indian festival holidays 5 days working week Doctor's Consultation

Routing – BGP / OSPF / MPLS, Switching – Layer 2 & Layer 3, BNG’s (Nokia / Juniper / Microtik) New Connectivity Configuration (Enterprise / Retail / LMO) New device integration (end to end Configuration / Testing / Acceptance) Required Candidate profile Looking for a Senior Resource to be a part of the Network team with 8-10 years of experience.

Dear Candidate, We are hiring a NOC Engineer to monitor and support network infrastructure for high availability and performance. Ideal for professionals with strong troubleshooting and network analysis skills. Key Responsibilities: Monitor network systems for outages and performance issues Troubleshoot Layer 13 network problems and escalate as needed Document incidents and perform root cause analysis Maintain network dashboards and alerting systems Required Skills & Qualifications: Experience with network monitoring tools (Nagios, SolarWinds, Zabbix) Understanding of routing, switching, and TCP/IP Familiarity with SNMP, syslog, and DNS Bonus: Certifications (CCNA, CompTIA Network+, or equivalent) Note: If interested, please share your updated resume and preferred time for a discussion. If shortlisted, our HR team will contact you. Kandi Srinivasa Delivery Manager Integra Technologies

Roles and Responsibilities Manage daily operations of the NOC team, ensuring seamless delivery of services to customers. Oversee incident management processes, including root cause analysis and resolution of issues promptly. Provide technical support at both L1 and L2 levels for network-related problems. Coordinate shift management activities to ensure efficient use of resources and effective communication among team members. Develop strong leadership skills to motivate and guide a high-performing team.

Job Designation :- NOC Engineer Job Location:- Raipur (CG) Job Roles & Responsibilities: 1.Monitoring NOC operations for overall health and availability of the network, timely report and resolution of issues as per allocated service levels 2.To act as an escalation point for customer problems and questions via telephone, e-mail and face to face 3.To be escalation contact for service issues and out of hour issues 4.Ensuring the right environment is in place so that staff are effectively mentored, developed and trained 5.Develop and own the processes and procedures used by the team, based on best practice for the industry 6.Lead internal projects to improve service 7.Conduct team reviews and be responsible for personal and career development of team members 8.Hands on knowledge of the following Routing Protocols :BGP, EIGRP, OSPF,RIP Switching Protocols :STP,RSTP,Port Channel,VTP,DHCP,ERPS Hardware and Software troubleshooting, OS troubleshooting and support, Familiarity with Security services including Antivirus, VPN Interested candidates can share their resume/CV on janhvi.p@elxer.com /+917716777744