NOC Technician- Work From office -Chandigarh Location

Job Description

DETAILED JOB DESCRIPTION Organization: Alaric Ventures Location: Bestech Towers (Mohali) Position: NOC Technician Experience: 4 to 9 Years Position Overview: A leading Managed Services Provider (MSP) based in the USA, dedicated to delivering top-notch IT solutions and support to our clients. We seek a highly skilled and motivated NOC Technician to join our team. This role offers the opportunity to work remotely and be an integral part of our Network Operations Center (NOC) Team, ensuring the seamless operation and management of our clients' IT infrastructure. We want to hear from you if you have a passion for technology and a commitment to excellence! Key Responsibilities: Conduct proactive monitoring and analysis to identify potential issues. Respond to network issues and troubleshoot connectivity problems. Interact with vendors to troubleshoot and resolve ISP issues. Monitor the Auvik dashboard and respond to alerts. Monitor the SentinelOne dashboard and respond to alerts. Monitor security dashboards and respond to alerts. Perform routine server maintenance and updates. (Not Primary but if candidate has the knowledge, it will be great) Perform routine firewall maintenance and updates, Fortinet and Sonicwall Manage and maintain user accounts in AD and Azure AD. (Not Primary but if candidate has the knowledge, it will be great) Collaborate with team members to implement network upgrades and enhancements. Maintain accurate and detailed documentation of incidents, resolutions, and system changes within our ticketing system. Qualifications: 4 years of experience in NOC role. 4 years of experience with: Troubleshooting and resolving network connectivity issues. Maintaining and troubleshooting Microsoft Server OS (Not Primary but if candidate has the knowledge, it will be great) Monitoring network security. Utilizing network monitoring tools such as Auvik and SentinelOne. Performing routine server and firewall maintenance. Managing user accounts in AD and Azure AD. (Not Primary but if candidate has the knowledge, it will be great) Excellent English language communication skills, both oral and written. Ability to work independently and manage time effectively in a remote working environment. If you are ready to take your career to the next level, apply now to become part of our dynamic team. Let's work together to deliver exceptional network solutions! Client Service: Provide outstanding client service, responding promptly and professionally across communication channels. Cultivate and maintain long-term client relationships, emphasizing exceptional service and understanding of client needs. Shift timing and working hours: Night shifts and Rotational shifts 5 Days working in a week Benefits and compensation: Group Health insurance and other benefits. The Best working culture and opportunities for professional growth. Learning opportunities in leading technologies Compensation as per Market Standard Training and development programs.