2438 Nimble Jobs - Page 7

Job Summary To ensure that SOUTH ASIA Collection & Recovery Strategy and Governance is managed efficiently and effectively. To enable Collections to meet business objectives, add value to the strategic direction, planning and performance of Collection function. To enhance collections and recovery capability & drive optimisation and standardisation across SOUTH ASIA collections. Strategy Leads in the development of the overall strategic direction, operating budget, delivering business objectives, and overall people management for Collections and recoveries. Formulate, maintain, and execute collection strategies, policies and procedure. To ensure effective portfolio monitoring mechanisms are in place, including early warning mechanisms and contingency plans To have an adequate and relevant collection strategy commensurate with the size and risk of the portfolio. Liaise with Partnership tie-ups to ensure appropriate collection strategies and governance framework is in place. Develop and execute new initiatives to achieve collections and recovery target setting, LI budgeting and forecasting. Drives collaboration and deliver synergies across all Collections teams, credit risk teams and stakeholders. Communicate, on a regular basis, to counterparts in Credit Risk functions and business teams on market intelligence and/or significant shifts in customer segments, behavioural patterns etc to facilitate timely revisions to policies, procedures and business strategies where required. Key Responsibilities Business To ensure effective utilization of resources with objectives of minimizing credit losses, maximizing recovery and manage costs. Define and drive Collection and Recovery strategy every year. Participate in discussion with stakeholders and support new initiatives, product launch, etc. Monitor complaint management, lesson learned session and manage to achieve year-end target. Making optimal use of all collection tools and using analytics and data segmentation to enhance collection efficiency. Introduce new tools into collections to enhance efficiency and effectiveness. Ensuring constant development of system capability to enhance operating process. To ensure that portfolio analysis conducted by the Credit team is fully leveraged for collections activity. Champion continuous process improvements, up skill collection techniques, upgrade collection tools, optimize collections systems. Accountable for satisfactory closure of issues/gaps arising from Internal Audits, peer reviews,external vendor audits and regulatory reviews. Processes Be robust and support scale, drive standardization and automation. Liaise with Collection & MIS Hub where appropriate to maximise benefits of centralisation. Uphold customer engagement and conduct principles of ‘Treating Customers Fairly’ during customers interactions. To maintain the highest standard of vendor governance. Responsible for outsourcing matters and providing guidance to outsourcing owners on applicable policies and regulations to ensure compliance. Ensure timely escalation of any outsourcing risk and tabling of any new/incremental outsourcing activities to appropriate risk forum. To work with outsourcing owners to ensure adequate on-boarding due diligence, governance oversight on outsourced activities and updating of outsourcing inventory. Ensure adherence to the OR Assurance Framework in the identification, assessment, mitigation, and control and monitoring of risk. Ensure adequate traction, track, and follow through management actions to mitigate identified operational risks exposure. To identify and execute workflow re-engineering processes. Ensure that routines and training that reinforce compliance and adherence to key corporate, legal and regulatory initiatives. Socialize issues arising out of audits / control testing to ensure that learnings are disseminated. Coordinate complaints management for the collection team. People & Talent Employ, engage, and retain high quality people. Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives. Lead through example and build the appropriate culture and values within the Function and across the wider organization. Ensure the provision of ongoing training and development of people and ensure that holders of all critical functions are suitably skilled and qualified for their roles ensuring that they have effective supervision in place to mitigate any risks. Responsibility to review team structure/ capacity plans. To build bench-strengths and ensure succession plans are in place. Governance To ensure that all collection activities are carried out in compliance with the agreed standards and with due recognition of the regulatory guidelines within the country, Group Collections and the overall OR framework. To support the regular submission for CST, KCI, etc. Immediately highlight gaps or breaches identified to appropriate department or management. Ensure agreements are reviewed periodically as required by the process standards. Work with GIA & Country teams to ensure that conduct of Internal Audits Accountable for satisfactory closure of issues/gaps arising from Internal Audits, Business Risk Reviews, peer reviews, third party agency audits and regulatory reviews. Keeps abreast of emerging issues, industry trends and evolving regulatory requirements and oversees the establishment and delivery of respective requirements. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the teams to achieve outcomes set out in the Bank’s Conduct Principles Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead the SOUTH ASIA Strategy and Governance teams to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders SOUTH ASIA Country Credit Heads Head, Credit Policy & Portfolio Risk, Secured Lending & BC Head, Credit Policy & Portfolio Risk, Unsecured Head of Operational Risk Head of Portfolio Monitoring and Forecasting SOUTH ASIA Business Heads Head of Fraud Risk Management Head, Credit Initiation HR Legal & CFCC Customer Experience External Lawyer’s Counterparts in other Banks on matters of mutual interests External Collection Agencies Partnership tie-ups Other Responsibilities Embed Here for good and Group’s brand and values in SOUTH ASIA Strategy and Governance teams]; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); Skills And Experience Grow Bank Manages Ambiguity, Strategic Mindset Grow Others Decision Quality, Develops Talent, Drives Vision & Purpose, Gives Clarity & Guidance Leading Across Cultures Grow Self Action Orientated Collaborates Courage Customer Focus Instils Trust Nimble Learning Qualifications Education Post Graduation or Equivalent Minimum experience of 15+ years in a risk role with exposure to multi country collection operation experience Training Strong analytical capability with a proven track record of implementation Good knowledge of the products as well as Collections and recovery practices across markets Knowledge of Collection systems, Dialer, Omni channels. Proven ability to drive and manage change, be a change agent. Demonstrated leadership in managing high performing teams to deliver on the agenda. Strong communication and influencing skills Certifications Advance Credit Risk Management Languages English About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary We are seeking a dynamic and experienced Cash Product Manager to join our Transaction Banking team. In this role, you will be responsible for the development, management, and enhancement of our cash management products and services. You will work closely with various stakeholders, including clients, sales teams, and technology partners, to ensure our offerings meet market demands and regulatory requirements. Key Responsibilities Product Development: Lead the development and enhancement of cash management products, ensuring they align with market trends and client needs. Market Analysis: Conduct market research to identify new opportunities and stay ahead of industry changes. Client Engagement: Work closely with clients to understand their requirements and tailor solutions to meet their specific needs. Stakeholder Collaboration: Collaborate with internal teams, including sales, operations, and technology, to ensure seamless product delivery and support. Regulatory Compliance: Ensure all products comply with relevant regulations and internal policies. Performance Monitoring: Track and analyze product performance, making data-driven decisions to optimize offerings. Innovation: Drive innovation in cash management products, leveraging new technologies and methodologies. Skills And Experience Technical Proficiency: Familiarity with cash management systems and financial software. Project Management: Demonstrated ability to manage multiple projects simultaneously, ensuring timely and successful delivery. Strategic Thinking: Ability to develop and implement strategic plans for product development and market positioning. Customer Focus: Strong customer service orientation with the ability to build and maintain client relationships. Data Analysis: Proficient in data analysis and interpretation to drive product improvements and business decisions. Innovation Mindset: Creative thinking and a proactive approach to identifying and implementing innovative solutions. Financial Acumen: Strong financial analysis skills, with the ability to understand and interpret financial data and metrics. Regulatory Knowledge: Up-to-date knowledge of industry regulations and compliance standards. Qualifications Bachelor's / Master's degree in Business, Finance, or a related field. Minimum 4 years of experience in Cash Management Product. Proven experience in cash management or transaction banking. Strong understanding of cash management products, services, and market dynamics. Excellent analytical and problem-solving skills. Ability to work collaboratively with cross-functional teams. Strong communication and presentation skills. Knowledge of regulatory requirements in the banking sector. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Strategy To institutionalise the Account opening, KYC and maintenance process so that is well defined for the implementation and servicing teams, as well as clients. To participate in the local product development and sales initiatives related to FPI KYC and account opening perspective. To participate in the bank’s A3 initiative and deliver / implement the same. Business To manage the operational relationship for interface with implementation and servicing teams. To serve as a focal point of contact with implementation and servicing teams, and regulators and clients, with regard to FPI KYC and account opening. Processes To facilitate the process of accounting opening and maintenance to be smooth, error free and timely. To facilitate the review of FPI KYC & Account Opening documents and revert to respective stakeholders. To monitor the outstanding documentation, follow up with implementation and servicing teams and keep the same at a minimum level. To regularly monitor and maintain service standards. To open securities & depository accounts for Institutional clients To register client on KRA & ensure that client is KYC compliant as per regulatory requirement. To perform client static data related maintenance in TP system To handhold institutional client’s original documents and ensure to store the same in vault Key Responsibilities People & Talent To help build a good work life balance for self. To build good relationship with implementation team and other stakeholders Risk Management To keep implementation and servicing teams abreast in conjunction with Product of changes in regulations and market procedures, operating procedures affecting FPI KYC and account opening. To undertake periodic self-assessment on key controls to assess the proper functioning and adequacy of existing controls. Governance To ensure full awareness of all procedures and policies impacting Account opening & KYC requirement. To instil alertness for any suspicious transactions and escalate the same to LM To ensure timely completion of all mandatory e-learnings for self. To comply with applicable MLPA guidelines. Regulatory & Business Conduct To display exemplary conduct and live by the Group’s Values and Code of Conduct. To take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Key stakeholders Internal Head of Custody and Clearing Operations Product, Implementation and Servicing team Client Servicing team Country Cobam team Country CLM Operations team External KRA registration agencies (NDML & CVL) Depositories and exchanges Peer custodians Skills And Experience Product Experience LAP, BIL, PL and LAS Distribution Relationship Management Digital Knowledge Customer Management Strong Communication Skills Effective People Skills Qualifications Graduate / Post Graduate Degree About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Strategy To supervise and control the activity of the General Banking section and ensure that the standards and benchmarks set for the Section are being adhered to and to perform the necessary authorizations/checks on the processing To create and maintain a cordial relationship with the clients on a continuous basis. To ensure optimum throughput from the Section whilst maintaining all required controls and procedures. To maintain good relationship with the officials of the Stock Exchanges To maintain a positive working relationship with personnel of the other Sections/Divisions of the Bank. Business Securities Services Processes Book Fx deals of Securities Services clients as per standing / specific instruction and process ITT/OTT Handle daily ALM and Client reporting Handle daily / weekly / monthly Regulatory reporting to RBI / FIU Ensure timely payin/payout of funds to exchange Check availability of funding (fx/balances/limits) for client’s payments Payment of RTGS/NEFT to counterparty , exchange, brokers Key Responsibilities Ensure timely reporting to Client, ALM and regulato. Ensure maximum automation in the section for faster processing in Cash Settlement, Regulatory reporting and also mitigate the risk of manual entry. Ensure that the processing capabilities are geared up to achieve cash settlements processing above industry standards. Ensure that the regular conduct of operations adhere to the Key Control Standards Ensure that the cash reconciliation and Sundry suspense recon is completed on a daily basis. Ensure that the proper backups in case of any contingency for smooth functioning in all three section. Also ensure cross section backups to widen the knowledge of the person in the section. Ensure that all new market and regulatory changes impacting the operations are seamlessly implemented in the unit. To control the activity of the General Banking Domestic section and ensure that the standards and benchmarks set for the Section are being adhered to and to perform the necessary authorizations/checks on the processing To create and maintain a cordial relationship with the clients on a continuous basis. Support client’s funding requirements in early morning or night shift People & Talent To maintain good relationship with the officials of the Stock Exchanges To maintain a positive working relationship with personnel of the other Sections/Divisions of the Bank Risk Management To perform process as per DOI and immediately highlight deviation (if any) Governance To ensure optimum throughput from the Section whilst maintaining all required controls and procedures. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Skills And Experience Excel RBI FEMA regulations Stock Exchange Bye Laws (NSE and BSE) and Clearing Corporation Bye laws, Rules and Regulations An extremely detailed knowledge of banking operations as well internal accounting procedures. Qualifications Education Graduate, MBA Certifications NISM VII Languages English, Hindi About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

dunnhumby is the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First. Our mission: to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail – one of the world’s most competitive markets, with a deluge of multi-dimensional data – dunnhumby today enables businesses all over the world, across industries, to be Customer First. dunnhumby employs nearly 2,500 experts in offices throughout Europe, Asia, Africa, and the Americas working for transformative, iconic brands such as Tesco, Coca-Cola, Meijer, Procter & Gamble and Metro. Most companies try to meet expectations, dunnhumby exists to defy them. Using big data, deep expertise and AI-driven platforms to decode the 21st century human experience – then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands like Tesco, Coca-Cola, Procter & Gamble and PepsiCo. We are looking for talented Senior Software Engineers to help us build dunnhumby's next generation applications. Joining our world class software teams, this is a great opportunity to build a fulfilling technology career in our inclusive and diverse teams, where you can work with like-minded individuals. Our values, mean that we value work/life balance as much as you do. We are investing in upgrading our tech stacks to use the cloud such as Azure and Google Cloud. We have started improving our many solutions with newer technology and techniques such as .net core and microservices. As a senior software engineer with strong experience in C# and Javascript frameworks, you will assist in the design, development and delivery of robust solutions used everyday by our customers. What We Expect From You Strong experience in C# and React.js Strong experience in using a SQL based database Development and design of software solutions working closely with product managers Knowledge of working in an agile fashion, such as Scrum or Kanban Using techniques such as writing unit tests, refactoring, CI/CD Fixing and improving live issues when they occur What You Can Expect From Us We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One and dh Thrive as the living proof. Everyone’s invited. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here) What You Can Expect From Us We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not expect. Plus, thoughtful perks, like flexible working hours and your birthday off. You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn. And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Gender Equality Network, dh Proud, dh Family, dh One, dh Enabled and dh Thrive as the living proof. We want everyone to have the opportunity to shine and perform at your best throughout our recruitment process. Please let us know how we can make this process work best for you. Our approach to Flexible Working At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work. We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process. For further information about how we collect and use your personal information please see our Privacy Notice which can be found (here)

Job ID: 34579 Location: Chandigarh, IN Area of interest: Retail Banking Job type: Regular Employee Work style: Office Working Opening date: 17 Jul 2025 Job Summary Strategy Achieve personal sales target Segment focus, customer focussed needs-based selling Being a Business Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets, Liabilites, Insurance and Investment for such customers as mandated by the Bank. It will also involving deepening these relationships by cross-selling various product Customer Experience Business Achieve personal sales target Segment focus, customer focussed needs-based selling Being a Business Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets, Liabilites, Insurance and Investment for such customers as mandated by the Bank. It will also involving deepening these relationships by cross-selling various product Processes Good Interpersonal Skills Customer and Service Orientation Banking knowledge Management Information Skills Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Able to pick up new concepts quickly Able and excited about going out to meet new customers Coordinate customer events for the cluster along with the product team Aggressive Sales call plans to acquire large prospective customers through referrals. Key Responsibilities Risk Management Risk Assurance Conduct CDD, MLP & TCF diligently Zero tolerance – Fraud, Mis-selling Attend training, acquire knowledge and apply to job function Adhere to all policies, guidelines and procedures, comply with local regulatory requirements To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Serve as a Director of the Board o Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Our Ideal Candidate Clint Focus Sales Target Business Development Team Work About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

About the Role: Grade Level (for internal use): 09 We're seeking a talented and highly motivated software engineer to help us develop a scalable, high-performance, cloud-based platform for large-scale data storage and processing. Solve interesting technical challenges in the areas of distributed high-performance computing for a high-available cloud environment. Candidate is hands-on and passionate about exploiting multiple languages and programming techniques across products, frameworks and API layers ‘using the right tool for the right job’ to address sustainable solutions. Candidate is willing to explore new tools & technologies to meet the product demands. This person will work closely with existing team members to develop a comprehensive Java/J2EE based product. The role requires tight collaboration with product managers and business analysts to develop the products according to the business schedule. General and deep experience with Core Java concepts and J2EE technologies are a must. Strong knowledge of relational database, AWS knowledge is must. This position will suit candidates who enjoy both the technical and business aspects of developing software solutions to a schedule in an environment of high visibility and transparency around deliverables, business needs, and customer value. Key Responsibilities: Implementation of financial services software using enterprise Java, RDBMS and modern web technologies Work closely with product leads to understand development requirements and translate them to code deliverables for financial applications Quickly understand system architecture and leverage design and development, taking ownership of assigned modules to drive projects to completion Independently execute Proof of Concepts to validate approach. Summarize and document results for stakeholder review Validate developed solutions to ensure that requirements are met and the results meet the business needs Establish and maintain Continuous Deployment methodologies including working with SQA teams to enforce unit and automated testing Develop required tools to automate management of all facets of data operations Required Skills: Experience in Core JAVA/J2EE related product development. Excellent knowledge of RDBMS and proficient in PL/SQL is must have. Knowledge of Spring/Hibernate/Restful Web Services is a must. Knowledge of web technologies and JavaScript based frameworks (Node JS, Angular JS etc.) is a plus. The right candidate would also demonstrate solid OO programming including Object Oriented Design Patterns and have strong opinions on best programming practices Experience on some of the cloud technologies like AWS, Docker, Kubernetes, ECS etc. Well versed with continuous integration and continuous delivery tools and techniques Experience on Oracle 11 or SQL Server Strong proficiency applying REST-based API frameworks to large scale, distributed high traffic web services Experience in Agile SCRUM project management methodologies Prefer to work in a nimble and dynamic environment with strong emphasis on ownership and responsibility Ability and passion to pick up new technologies and stay on the leading edge of full-stack development Education and Experience: Masters or Bachelors in Computer Science, Engineering or equivalent experience 5+ years of professional programming experience Skills Appreciated: Experience with Capital Markets domain Full stack experience is a plus AWS Cloud experience is desirable Experience in Agile SCRUM project methodology About S&P Global Market Intelligence At S&P Global Market Intelligence, a division of S&P Global we understand the importance of accurate, deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions, partnering with customers to expand their perspective, operate with confidence, and make decisions with conviction. For more information, visit www.spglobal.com/marketintelligence . What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Global Hiring and Opportunity at S&P Global: At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets. Recruitment Fraud Alert: If you receive an email from a spglobalind.com domain or any other regionally based domains, it is a scam and should be reported to reportfraud@spglobal.com . S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, “pre-employment training” or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here . ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person. US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 20 - Professional (EEO-2 Job Categories-United States of America), IFTECH202.1 - Middle Professional Tier I (EEO Job Group), SWP Priority – Ratings - (Strategic Workforce Planning) Job ID: 316904 Posted On: 2025-07-16 Location: Hyderabad, Telangana, India

Job Description: Business Development Manager - SaaS (US Market) Location: Hyderabad, India (In-Office) Work Schedule: Night Shift (US Business Hours) Budget- 12 LPA MAX Experience Level: 6+ Years (Only Male candidates) About Nimble Accounting / Hallmark Global is a leading innovator in the [mention your industry, e.g., FinTech, HR Tech, Enterprise Software] space. Our cutting-edge SaaS platform helps businesses streamline operations, enhance productivity, and drive growth. We are on a mission to expand our footprint in the US market and are looking for a dynamic and experienced Business Development Manager to join our ambitious team in Hyderabad. Position Overview We are seeking a highly motivated and results-oriented Business Development Manager to drive our sales efforts in the United States. The ideal candidate will be a seasoned sales professional with a minimum of 6 + years of experience in B2B SaaS sales, specifically engaging with US clients. This is a hands-on role where you will be responsible for the full sales cycle, from identifying and qualifying leads to conducting compelling product demonstrations and closing deals with C-level executives. You will also play a pivotal role in mentoring and directing our lead generation team to ensure a healthy and high-quality sales pipeline. Key Responsibilities Strategic Sales Execution: Develop and execute a strategic sales plan to achieve and exceed monthly, quarterly, and annual sales targets within the US market. Lead & Opportunity Generation: Proactively identify, qualify, and develop a robust pipeline of new business opportunities through strategic prospecting, networking, and market research. Client Demonstrations: Conduct compelling and customized software demonstrations to prospective clients, effectively articulating our value proposition and addressing their specific pain points and business needs. C-Level Engagement: Engage with C-level executives and key decision-makers, building strong relationships and navigating complex organizational structures to drive sales forward. Team Leadership & Direction: Lead, mentor, and direct the lead generation/SDR team, providing clear guidance on target accounts, effective outreach strategies, and qualification criteria to maximize opportunity creation. Market Research: Conduct in-depth market research to identify emerging trends, competitive landscape, and new market segments for expansion. Sales Cycle Management: Manage the entire B2B sales cycle from initial contact and opportunity qualification to contract negotiation and closing deals. Process Optimization: Work smart by refining and optimizing the sales process, tools, and materials to improve efficiency and conversion rates. Reporting: Maintain accurate records of all sales and prospecting activities in the CRM system, providing regular reports on sales pipeline and performance. Required Qualifications & Skills Experience: A minimum of 6 years of experience in B2B SaaS sales, with a proven track record of selling to the US market. Communication Skills: Exceptional English communication skills (both written and verbal), with the ability to articulate complex concepts clearly and persuasively to a US audience. C-Level Sales: Demonstrable experience in engaging with and selling to C-level executives and senior management. Demo Proficiency: Proven ability to conduct effective, engaging, and tailored product demonstrations that lead to conversions. Leadership: Strong leadership skills with experience in guiding, mentoring, or managing a lead generation or inside sales team. Work Ethic: A self-starter with a target-driven mindset and a history of consistently exceeding sales quotas. Location & Shift: Must be willing and able to work from our Hyderabad office and commit to a night shift schedule to align with US business hours. Preferred Qualifications (Bonus) ERP Knowledge: Prior experience or functional knowledge of ERP systems (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics) is a significant advantage. Marketing : Having exposure in branding and marketing ecosystems would be added advantage Education: Bachelor's degree in Business, Marketing, or a related field. Job Type: Full-time Pay: ₹800,000.00 - ₹1,200,000.00 per year Work Location: In person Expected Start Date: 17/07/2025

Job ID: 34947 Location: Delhi, IN Area of interest: Operations Job type: Regular Employee Work style: Office Working Opening date: 17 Jul 2025 Job Summary To effectively monitor and review portfolio allocated to collections agencies so as to ensure successful Recoveries with the objective of minimizing Net Credit Loss. Key Responsibilities Negotiate & collect overdues from customers where required. Exercise adequate control over Agency performance in terms of Recruitment & training of field collectors Managing agency and field collector productivity Capacity Planning Managing agency performance in terms of resolution - both front-end and net resolution Training on Code of Conduct and Compliance requirements Ensure proper documentation of Collection related activities and updating of CACS. Timely assignment of Collection cases to Agencies Conduct periodic Collection Agency Audit Ensure legal recourse and follow up on delinquent accounts where applicable . Ensure closure of complaints in timely manner Risk Management Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees Governance Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis. Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Internal Policy Team Credit Initiation / Credit Operations External Auditors: For Audit and Reviews Regulators: Inspection and Regulatory requirements Service Providers Other Responsibilities The Job holder must ensure he/ she is fully aware of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer and must be responsible for overall awareness, adherence and implementation of the Group AML Standards and Country KYC policies. Establishing a culture and systems and controls to ensure that the businesses operate according to higher standards of regulatory and compliance practices as defined by requirements including local banking laws and anti-money laundering guidelines as part of developing a culture of good compliance. Skills and Experience MS Office Qualifications Education Graduate About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Job ID: 11621 Location: Kolkata, IN Area of interest: Retail Banking Job type: Regular Employee Work style: Office Working Opening date: 17 Jul 2025 Job Summary As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements. About Wealth and Retail Banking Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs. Key Responsibilities Provide outstanding client experiences. Organised, follow-up leads, complete and record appointments, close customer requests Support our clients to meet their financial needs, as they progress through their career and life-stages. Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. Keep abreast of market trends, new product offerings and the latest campaigns. Skills and Experience Banking knowledge and sales experience. Excellent communication, interpersonal and relationship building skills. Ability to learn new products and services quickly. Market awareness and benchmarking. Management information. Work in a flexible and agile way. Courageous, creative, responsive, and trustworthy. Thrives in an international environment. Enjoys being in a team, engaging with co-workers. Motivated self-starter, identifying opportunities. Maintains a high standard of personal conduct and lives our valued behaviours. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Job ID: 34804 Location: Jaipur, IN Area of interest: Retail Banking Job type: Regular Employee Work style: Office Working Opening date: 16 Jul 2025 Job Summary Responsible for Revenue resulting from the sale of working capital products from NTB clients. Ensure to have OPAC (Operating Account) criteria satisfied, for example, Quarterly Churning in account, Tracking HV transactions NTB clients to onboard where there is a scope of Trade and Bundles Fx. Ensure to digitalize all the NTB/ETB accounts of portfolio so that all clients can be activated in s2b platform. Ensuring NIL Overdues and all covenants like Stock and Book Debt Statement / Stock Audit/NPA reporting are complied with. Cross Sell to BWC Clients. Provide Job Summary to give an overview of the role. It is primarily used when advertising the role internally and externally during hiring RESPONSIBILITIES Responsible for Revenue resulting from the sale of working capital products from NTB clients. Ensure to have OPAC (Operating Account) criteria satisfied, for example, Quarterly Churning in account, Tracking HV transactions NTB clients to onboard where there is a scope of Trade and Bundles Fx. Ensure to digitalize all the NTB/ETB accounts of portfolio so that all clients can be activated in s2b platform. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Key Responsibilities Skills and Experience Qualifications Post Graduate , IRDA and AMFI SKILLS AND COMPETENCIES Client handling Collaboration Relationship management Sales orientation Service orientation About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Do you devour tech and futuristic content? Do do you dream of being a global sci-tuber? Do you feel like shouting out on Insta, Linkedin and Youtube every time you discover something new... Are you ALWAYS joyous, chatty, chirpy and geeky... If yes, join us... we are your tribe.. And you can be our Pride! 📢 We're Hiring: Content Writer 📍 Location: Gurgaon (On-site ) 🕐 Experience: 1+ years 📄 Type: Full-time We’re a fast-growing Tech-focused MARKETING AGENCY working with clients in the tech and manufacturing space – and we’re looking for a Content Writer who can write fast, write well, and write a lot . If you’re someone who can turn complex topics into engaging blogs and social media posts, and you’re comfortable juggling multiple deadlines, this is for you. ✍️ What You’ll Do Write blogs, LinkedIn posts, and short-form content for B2B tech and manufacturing brands. Translate technical jargon into clear, compelling copy. Work closely with our strategy and design teams to produce content that delivers results. Handle high volumes of content with quick turnarounds. Research and stay up to date with industry trends in tech, SaaS, AI, and manufacturing. ✅ What You Bring 1+ year of experience in content writing (agency/B2B/tech/manufacturing background is a bonus). Strong writing and editing skills with attention to clarity, grammar, and flow. Ability to write fast without compromising quality . A basic understanding of SEO, LinkedIn, and digital content formats. Tech-savvy and eager to dive into new topics quickly. 🌟 Why Work with Us? Be part of a smart, nimble team that moves fast and creates real impact. Get exposure to legacy brands in tech and manufacturing industry Work in a flexible, creative, no-nonsense environment that values quality and speed. Opportunity to grow your role as the team scales.

Job Summary This role will be responsible for partnering with Product & Segment CFOs and their teams in supporting the Consumer, Private & Business Banking (CPBB) performance management especially on Personal banking and CCPL. The role will assist in designing, build and delivery of strong CPBB Finance performance framework, planning and analytics capability. The role is expected to have a detailed understanding of the CPBB business performance dynamics and the ability to drive insights and decision support to CPBB Business and Finance leads. To establish and use financial management information to achieve the strategy and goals of CPBB business by Delivering relevant, consistent, timely management information together with the right analytical insights to help the Management in their decision making as well as understanding the financial performance & outlook Driving critical finance processes for various CPBB products and segments – such as planning (budgeting, corporate plan), forecasting, scorecards, in coordination with Group, Region and country teams Supporting in successful delivery of performance analysis and presentations for Group MT, CPBB MT, Product & Segment MT including monthly, half-yearly/full-year reviews, as well as external events e.g. investor meetings Support P2P Lead in Developing & delivering digital reporting end state for CPBB Finance, partnering with the broader P2P & change community to leverage existing toolsets & expertise such as data transformation, visualisation, and predicative modelling. Strategy Understand the changing data requirement landscape to ensure data consumption is forward looking and adequately planned Continued seeking of outsourcing opportunities to the team in GFS (P2P CPBB Finance Processes Ensure robust financial processes in place to report financial performance in an accurate and timely manner Ensure MI requirements are relevant and to improve overall efficiency and productivity Bring simplification, standardisation and automation in the reporting People & Talent Strong interpersonal skills with ability to network and build strategic partnerships with business, operations, change and technology team Key Responsibilities Business Partner with senior leaders to drive and deliver on CPBB performance management reporting and analytics though high quality MI and stakeholder engagement Driving process improvement, efficiency and resolving core business issues in the team. Finance Business Partner for the business/ functions with focus on improving and manage business financials. Review various financial processes done by other GPO teams, ensure that the quality is not compromised and be on top of all financial activities end to end - Budgeting, Planning & Forecasting, Management reporting, Financial Analysis, Variance Analysis, Headcount reporting, Efficiency tracking, Accounting & Closing and other FP&A activities. Work closely with Accounting, Standard Reporting, and Planning & Control Teams. Understanding the financial processes end to end and quick in understanding the ad hoc requirements with ensuring quality and TAT of the output. Stakeholder management and escalation handling. Continuously reviewing all processes in order to identify opportunities for process improvements. Working with the other team leaders and across the Global Financial Service functions to ensure co-operation and smooth operations. Continuous improvement in Productivity to drive the efficiencies in the team. Upholding the Values of the Group and Company at all times. Compliance with all applicable Rules/ Regulations and Company and Group Policies. Risk Management Manage overall design and outcome of the end-to-end process and own the process output performance. Operate 1st line responsibilities of process owners as outlined under Operational Risk Framework (ORF) and associated policies and procedures Governance Ensuring accuracy & timeliness of financial numbers and key performance indicators in MI packs Ensuring service levels are maintained in line with onshore requirements through monthly Service Review Meetings Skills And Experience Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders CPBB Finance LT CFO, Personal Banking, CCPL Business heads within CPBB Global Process Owner for P2P Other Responsibilities Drive simplification, standardization, digitization and widespread adoption of consistent MI and analytics for Countries – help drive efficiencies in the production and delivery of Cost MI Employ, engage and retain high quality people, with succession planning for critical roles Responsibility to review team structure/capacity plans Set and monitor job descriptions and objectives for direct reports and provide feedback and rewards in line with their performance against those responsibilities and objectives Qualifications GRADUATE OR POST GRADUATE EXPERIENCE IN FP&A Skills And Competencies Financial Planning & Analysis Power Point Skills SAP Essbase, Tableau, FA, PSGL About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Strategy Develop the strategic direction and roadmap for SCPAY, aligning with Business Strategy, ITO Strategy and investment priorities. Tap into latest industry trends, innovative products & solutions to deliver effective and faster product capabilities Support CASH Management Operations leveraging technology to streamline processes, enhance productivity, reduce risk and improve controls Business Work hand in hand with Payments Business, taking product programs from investment decisions into design, specifications, solutioning, development, implementation and hand-over to operations, securing support and collaboration from other SCB teams Ensure delivery to business meeting time, cost and high quality constraints Support respective businesses in growing Return on investment, commercialisation of capabilities, bid teams, monitoring of usage, improving client experience, enhancing operations and addressing defects & continuous improvement of systems Thrive an ecosystem of innovation and enabling business through technology Processes Responsible for the end-to-end deliveries of the technology portfolio comprising key business product areas such as Payments & Clearing. Own technology delivery of projects and programs across global SCB markets that develop/enhance core product capabilities ensure compliance to Regulatory mandates support operational improvements, process efficiencies and zero touch agenda build payments platform to align with latest technology & architecture trends, improved stability and scale Interface with business & technology leaders of other SCB systems for collaborative delivery. People & Talent Employee, engage and retain high quality talent to ensure Payments Technology team is adequately staffed and skilled to deliver on business commitments Lead through example and build appropriate culture and values. Set appropriate tone and expectations for the team and work in collaboration with risk and control partners. Bridge skill / capability gaps through learning and development Ensure role, job descriptions and expectations are clearly set and periodic feedback provided to the entire team Ensure the optimal blend and balance of in-house and vendor resources Key Responsibilities Risk Management Be proactive in ensuring regular assurance that the Payments ITO Team is performing to acceptable risk levels and control standards Act quickly and decisively when any risk and control weakness becomes apparent and ensure those are addressed within quick / prescribed timeframes and escalated through the relevant committees Balance business delivery on time, quality and cost constraints with risks & controls to ensure that they do not materially threaten the Group’s ability to remain within acceptable risk levels Ensure business continuity and disaster recovery planning for the entire technology portfolio Governance Promote an environment where compliance with internal control functions and the external regulatory framework Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Lead the [country / business unit / function/XXX [team] to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. [Insert local regulator e.g. PRA/FCA prescribed responsibilities and Rationale for allocation]. [Where relevant - Additionally, for subsidiaries or relevant non -subsidiaries] Serve as a Director of the Board of [insert name of entities] Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key Stakeholders Senior Test Managers – SCPAY SCPAY – Programme Managers Group Payments Product Development Heads Group Cash Operations Skills And Experience Selenium Java Banking Qualifications Minimum 13 yrs of experience in the Testing role and in that a couple of years of experience as Automation lead role is an added advantage, Payment background and stakeholders management. Technical Knowledge: Selenium, Java Ability to work with geographically dispersed and highly varied stakeholders Very Good communication and interpersonal skills to manage senior stakeholders and top management Knowledge on JIRA , Confluence , ADO tools are desired About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary As a Standard Chartered Relationship Manager, you'll be responsible for managing and developing relationships with high-profile clients to drive business growth and meet the bank's strategic objectives. You'll provide exceptional customer service with the provision of financial solutions while managing operational risk and regulatory requirements. About Wealth And Retail Banking Wealth and Retail Banking (WRB) serves more than 11 million clients in many of the world’s fastest-growing markets. Our client continuum spans from Mass Retail to Affluent, including high-net worth clients served by our Private Bank. We leverage digital banking channels with a human touch to provide clients with differentiated products and services such as deposits, payments, financing, wealth management and personalised advice. We also support small business clients with their business banking needs. Key Responsibilities Provide outstanding client experiences. Organised, follow-up leads, complete and record appointments, close customer requests Support our clients to meet their financial needs, as they progress through their career and life-stages. Build relationships for the long-term and understand clients financial needs and aspirations to grow, manage and protect their wealth, with appropriate investment solutions. Keep abreast of market trends, new product offerings and the latest campaigns. Skills And Experience Banking knowledge and sales experience. Excellent communication, interpersonal and relationship building skills. Ability to learn new products and services quickly. Market awareness and benchmarking. Management information. Work in a flexible and agile way. Courageous, creative, responsive, and trustworthy. Thrives in an international environment. Enjoys being in a team, engaging with co-workers. Motivated self-starter, identifying opportunities. Maintains a high standard of personal conduct and lives our valued behaviours. Competencies Action Oriented Collaborates Customer Focus Gives Clarity & Guidance Manages Ambiguity Develops Talent Drives Vision & Purpose Nimble Learning Decision Quality Courage Instills Trust Strategic Mindset Technical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirements About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you've applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers

Job Summary Strategy Achieve personal sales target Segment focus, customer focussed needs-based selling Being a Business Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets, Liabilites, Insurance and Investment for such customers as mandated by the Bank. It will also involving deepening these relationships by cross-selling various product Customer Experience Business Achieve personal sales target Segment focus, customer focussed needs-based selling Being a Business Clients Acquisition Executive, focus has to be on acquiring new HVS customer relationship and fulfilling needs with respect to Assets, Liabilites, Insurance and Investment for such customers as mandated by the Bank. It will also involving deepening these relationships by cross-selling various product Processes Good Interpersonal Skills Customer and Service Orientation Banking knowledge Management Information Skills Competitive awareness & benchmarking Excellent communication, interpersonal & relationship building skills Able to pick up new concepts quickly Able and excited about going out to meet new customers Coordinate customer events for the cluster along with the product team Aggressive Sales call plans to acquire large prospective customers through referrals. Key Responsibilities Risk Management Risk Assurance Conduct CDD, MLP & TCF diligently Zero tolerance – Fraud, Mis-selling Attend training, acquire knowledge and apply to job function Adhere to all policies, guidelines and procedures, comply with local regulatory requirements To comply with all applicable money laundering prevention procedures and, in particular, report any suspicious activity to the Unit Money Laundering Prevention Officer and line manager Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Serve as a Director of the Board o Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Our Ideal Candidate Clint Focus Sales Target Business Development Team Work About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

💻 Position: Senior Product Designer 📍Location: Mumbai 🗓️ Working Days: Monday- Friday (On-site) 📌 Experience Required: 3+ years 🤝 Client: Fast growing Fintech Startup 💸 Salary: Upto 25 LPA Overview : We are looking for a Senior Product (UX) Designer to join our team. You will be part of a nimble team of UI designers, UX researchers, UX writers. In your role, you will work collaboratively with cross-functional product teams to design the end-to-end product experience for integrated spend management tool. You will achieve this through gaining deep insights into our customers’ needs. You will apply those insights using your product design skills to map out a vision for an ideal-state experience. You will then influence your partners and work with them closely to deliver on that vision. Key Responsibilities : A portfolio of impactful work that demonstrates strong problem-solving skills. In-depth understanding of human-centred design/user experience design, ability to facilitate design sprints, workshops, user research An ability to collaborate across teams and influence product decisions Clear articulation, ability to rationalise design decisions based on insights and backed by data. Strong visual communication skills - sketching, storyboarding, customer journey mapping, building wireframes and working prototypes. Passion for high-quality design execution, fit and finish. A solid sense of ownership - you defend not just the design output but take responsibility for the product outcome. Working knowledge of Figma, Sketch, InVision, Adobe CC, Zeplin Nice-to-have : Experience in Fintech A Bachelors or Masters degree in Visual Communication, Graphic Design, HCI, Interaction Design, Computer Science.

Job ID: 34947 Location: Delhi, IN Area of interest: Operations Job type: Regular Employee Work style: Office Working Opening date: 17 Jul 2025 Job Summary To effectively monitor and review portfolio allocated to collections agencies so as to ensure successful Recoveries with the objective of minimizing Net Credit Loss. Key Responsibilities Negotiate & collect overdues from customers where required. Exercise adequate control over Agency performance in terms of Recruitment & training of field collectors Managing agency and field collector productivity Capacity Planning Managing agency performance in terms of resolution - both front-end and net resolution Training on Code of Conduct and Compliance requirements Ensure proper documentation of Collection related activities and updating of CACS. Timely assignment of Collection cases to Agencies Conduct periodic Collection Agency Audit Ensure legal recourse and follow up on delinquent accounts where applicable . Ensure closure of complaints in timely manner Risk Management Monitor all major risk issues and concentrations. Where appropriate, direct remedial action and/or ensure adequate reporting to Risk Committees Governance Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis. Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role. Regulatory & Business Conduct Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Lead to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] * Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association (or equivalent) Key stakeholders Internal Policy Team Credit Initiation / Credit Operations External Auditors: For Audit and Reviews Regulators: Inspection and Regulatory requirements Service Providers Other Responsibilities The Job holder must ensure he/ she is fully aware of all the policies and procedures issued in relation to money laundering prevention. He / she must ensure compliance with these policies and procedures on an ongoing basis. Any suspicious transaction must immediately be reported to the supervising officer and must be responsible for overall awareness, adherence and implementation of the Group AML Standards and Country KYC policies. Establishing a culture and systems and controls to ensure that the businesses operate according to higher standards of regulatory and compliance practices as defined by requirements including local banking laws and anti-money laundering guidelines as part of developing a culture of good compliance. Skills and Experience MS Office Qualifications Education Graduate About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential. www.sc.com/careers

Job Summary The “Chapter Lead, Full Stack Engineering - JavaSpring, WRB Tech” role is a hands-on developer role focusing back-end as well as front-end development, and is accountable for people management and capability development of their Chapter members. Responsibilities in detail are: Responsibilities Strategy Oversees the execution of functional standards and best practices and provide technical assistance to the members of their Chapter. Responsible for the quality of the code repository where applicable. Acts as a conduit for the wider domain strategy, for example technical standards. Prioritises and makes available capacity for technical debt. This role is around capability building, it is not to own applications or delivery. Business Experienced practitioner and hands on contribution to the squad delivery for their craft (Eg. Engineering). Responsible for balancing skills and capabilities across teams (squads) and hives in partnership with the Chief Product Owner, Hive Tech Lead & Hive Leadership, and in alignment with the fixed capacity model. Responsible to evolve the craft towards improving automation, simplification and innovative use of latest market trends. Processes Adopt and embed the Change Delivery Standards throughout the lifecycle of the product / service. Ensure role, job descriptions and expectations are clearly set and periodic feedback provided to the entire team. Follows the chapter operating model to ensure a system exists to continue to build capability and performance of the chapter. Chapter Lead may vary based upon the specific chapter domain its leading. People & Talent Accountable for people management and capability development of their Chapter members. Reviews metrics on capabilities and performance across their area, has improvement backlog for their Chapters and drives continual improvement of their chapter. Focuses on the development of people and capabilities as the highest priority. Risk Management Responsible for effective capacity risk management across the Chapter with regards to attrition and leave plans. Ensures the chapter follows the standards with respect to risk management as applicable to their chapter domain. Adheres to common practices to mitigate risk in their respective domain. Governance Ensure all artefacts and assurance deliverables are as per the required standards and policies (e.g., SCB Governance Standards, ESDLC etc.). Skills And Experience Java (Spring) RESTful APIs Relational Database (e.g. MySQL or Postgres) – Must NoSQL Database (e.g. MongoDB or Cassandra) – Nice to have JavaScript ES6 (and TypeScript) ReactJS or Angular or Vue HTML5/CSS/DOM/Responsive Design Principles Network Fundamentals Security Fundamentals CI/CD Nice to have – Native mobile development (iOS/Android) Qualifications Requirements & Skills Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, with a comprehensive background in full-stack development. 10+ years of experience in software development with at least 5 years focused on full-stack projects involving Java and Spring frameworks. Demonstrable experience with front-end development, including proficiency with JavaScript, CSS3, and HTML5, and frameworks like Angular or React. Exceptional communication and team-building skills, with the capacity to mentor developers, facilitate technical skill growth, and align team efforts with strategic objectives. Ability to lead in dynamic, iterative development environments. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary The “Chapter Lead, Full Stack Engineering - JavaSpring, WRB Tech” role is a hands-on developer role focusing back-end as well as front-end development, and is accountable for people management and capability development of their Chapter members. Responsibilities in detail are: Responsibilities Strategy Oversees the execution of functional standards and best practices and provide technical assistance to the members of their Chapter. Responsible for the quality of the code repository where applicable. Acts as a conduit for the wider domain strategy, for example technical standards. Prioritises and makes available capacity for technical debt. This role is around capability building, it is not to own applications or delivery. Business Experienced practitioner and hands on contribution to the squad delivery for their craft (Eg. Engineering). Responsible for balancing skills and capabilities across teams (squads) and hives in partnership with the Chief Product Owner, Hive Tech Lead & Hive Leadership, and in alignment with the fixed capacity model. Responsible to evolve the craft towards improving automation, simplification and innovative use of latest market trends. Processes Adopt and embed the Change Delivery Standards throughout the lifecycle of the product / service. Ensure role, job descriptions and expectations are clearly set and periodic feedback provided to the entire team. Follows the chapter operating model to ensure a system exists to continue to build capability and performance of the chapter. Chapter Lead may vary based upon the specific chapter domain its leading. People & Talent Accountable for people management and capability development of their Chapter members. Reviews metrics on capabilities and performance across their area, has improvement backlog for their Chapters and drives continual improvement of their chapter. Focuses on the development of people and capabilities as the highest priority. Risk Management Responsible for effective capacity risk management across the Chapter with regards to attrition and leave plans. Ensures the chapter follows the standards with respect to risk management as applicable to their chapter domain. Adheres to common practices to mitigate risk in their respective domain. Governance Ensure all artefacts and assurance deliverables are as per the required standards and policies (e.g., SCB Governance Standards, ESDLC etc.). Skills And Experience Java (Spring) RESTful APIs Relational Database (e.g. MySQL or Postgres) – Must NoSQL Database (e.g. MongoDB or Cassandra) – Nice to have JavaScript ES6 (and TypeScript) ReactJS or Angular or Vue HTML5/CSS/DOM/Responsive Design Principles Network Fundamentals Security Fundamentals CI/CD Nice to have – Native mobile development (iOS/Android) Qualifications Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field, with a comprehensive background in full-stack development. 10+ years of experience in software development with at least 5 years focused on full-stack projects involving Java and Spring frameworks. Demonstrable experience with front-end development, including proficiency with JavaScript, CSS3, and HTML5, and frameworks like Angular or React. Exceptional communication and team-building skills, with the capacity to mentor developers, facilitate technical skill growth, and align team efforts with strategic objectives. Ability to lead in dynamic, iterative development environments. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary Client Due Diligence Specialist Join our Client Due Diligence team as a Specialist and be part of our first line of defence. You’ll tackle Financial Crime to keep our business safe. From understanding our clients’ expected banking activities to combating fraudulent ones, the work you do will be complex and interesting. You’ll be trusted to take on challenging projects that stretch your skills, locally and globally. And you’ll experience the opportunities and rewards that come with protecting an international bank with a long history of helping people prosper. Our Client Due Diligence (CDD) team sits within our global Technology and Operations team. About Our Technology & Operations Team Our Technology & Operations (T&O) team is the powerhouse for the Bank. We aim to go further, faster, to ensure we're agile and ready for tomorrow, today. Our diverse network enables us to innovate and build banking solutions that support communities to prosper. We're a place where talented people are encouraged to grow, learn, and thrive, to drive their own career journeys, to reach their full potential. When you work with us, you’re protecting the reputation and legacy of a 170 year organisation and building on it. We’re driven by progress and continuously evolving to ensure we’re agile and ready for tomorrow, today. Key Responsibilities Key Responsibilities As a Client Due Diligence Specialist, you’ll be responsible for supporting the delivery of end-to-end, best-in-class onboarding for our Wealth and Retail Banking clients. You will Engage clients throughout process, ensuring seamless delivery and client experience. Own and drive execution of processes, working closely with stakeholders to deliver excellent client service, getting clients to the point of ready-to-transact as quickly as possible, across both simple and complex cases. Ensure onboarding adheres to anti money-laundering, client due diligence, and ‘Know your Customer’ (KYC) regulations and internal policies. Stay up-to-date with anti-money laundering and ‘Know Your Customer’ (KYC) regulations and financial crime trends. Skills And Experience Skills & Experience You’ll be risk and anti-money laundering certified. You’ll have detailed knowledge of client due diligence and ‘Know Your Client’ regulations. Knowledge of financial crime compliance regulations. Strong written English and presentation skills, and the ability to build relationships and rapport with clients. Strong attention to detail and the ability to analyse data. Able to prioritise your time well, with project management abilities and problem-solving aptitude. Qualifications About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Job Summary NA Key Responsibilities NA Skills And Experience NA Qualifications NA About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together We Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What We Offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

Description Job Summary: The Analyst – Cummins CARE Operations provides high-quality, routine customer support across multiple communication channels including chat, email, and phone. The role focuses on resolving customer inquiries related to parts and product support by leveraging Cummins tools, systems, and processes. Working under limited supervision, the analyst plays a key role in customer experience, order support, and service quality, while identifying areas for continuous improvement. Key Responsibilities Customer Support & Order Management: Deliver exceptional customer service by resolving queries via phone, email, and chat in a timely and efficient manner. Document customer inquiries and resolutions in appropriate Cummins systems (CRM, ticketing platforms, etc.). Address parts-related support topics such as availability, pricing, order status, invoice information, and shipment tracking. Ensure accurate order entry, quote creation, and updates for aftermarket products. Process Understanding & Escalations Utilize Cummins tools and practices to resolve routine and semi-complex support issues. Escalate non-routine issues with complete documentation as per established processes. Collaborate across distribution nodes and teams to support order management and resolve customer challenges. Continuous Improvement & Collaboration Provide insights and feedback based on customer interactions to internal product, support, and process teams. Contribute to ideas for improving service efficiency and customer experience. Assist in the development of knowledge articles and best practices based on recurring issues. Responsibilities Skills & Competencies: Core Competencies Action Oriented – Takes initiative and responds with urgency to opportunities and challenges. Collaborates – Works well with others to meet team and organizational goals. Communicates Effectively – Delivers clear, concise, and audience-appropriate communication. Customer Focus – Builds strong relationships and provides solutions that enhance customer satisfaction. Manages Conflict – Effectively resolves disagreements while maintaining professional relationships. Nimble Learning – Learns quickly from successes and failures. Values Differences – Appreciates and leverages diverse perspectives. Technical & Functional Skills Service Capability, Capacity & Coverage – Understands and applies service readiness strategies. Service Documentation – Ensures accurate customer and equipment data logging. Warranty Process – Determines warranty eligibility and processes claims. ERP Tools & CRM Systems – Proficient in platforms like SAP, Salesforce, or similar. Microsoft Excel & Power BI – Capable of analyzing and interpreting data for reporting. Education Required Qualifications & Experience: High school diploma or equivalent required. Bachelor’s degree in management or a related field preferred; MBA is an added advantage. Experience Minimum of 2 years of experience in customer service, call center operations, or order management. Prior technical support or ERP system experience preferred. Qualifications Preferred Attributes: Strong organizational and time-management skills. Strategic thinking and ability to handle multiple priorities. Familiarity with industry is the best practice in customer care and ticket resolution. Adaptability to work in a fast-paced and dynamic support environment. Work Environment Rotational shift model supporting 24x7 operations. Primarily night shifts starting from 4:00 PM IST. Requires strong collaboration with global stakeholders and internal teams. Job Service Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2417070 Relocation Package Yes

Description Job Summary: The Sr. Analyst – Cummins CARE Operations provides advanced support to customers including end-users, distributors, and dealers across multiple communication platforms (chat, email, phone) under minimal supervision. This role requires a strong understanding of Cummins systems and processes to resolve non-routine issues, deliver training, and contribute to continuous improvement initiatives. As a Subject Matter Expert or Team Leader, this individual also plays a key role in knowledge management, team mentoring, and process enhancements to elevate customer experience. Key Responsibilities Handle multi-channel customer inquiries efficiently (phone, chat, email) with professionalism and accuracy. Log detailed customer interaction records into appropriate Cummins systems. Resolve non-routine and moderately complex issues using in-depth knowledge of Cummins tools, processes, and services. Escalate unresolved or complex issues following defined protocols with thorough documentation. Provide training and mentorship to new hires and existing team members. Participate in and lead initiatives aimed at enhancing customer satisfaction and operational excellence. Generate and manage knowledge base content and process documentation. Provide feedback from customer interactions to internal teams to inform them of product or service improvements. Support parts-related queries such as availability, pricing, quote creation, order status, and shipment tracking. Responsibilities Competencies: Action Oriented – Demonstrates a proactive approach and strong work ethic. Collaborates – Works effectively with cross-functional teams to meet goals. Communicates Effectively – Adjusts messaging based on audience; delivers clear, concise information. Customer Focus – Puts customer satisfaction at the forefront of decision-making and interactions. Directs Work – Delegates effectively and helps remove obstacles to progress. Manages Complexity – Analyzes multiple factors to solve intricate customer issues. Manages Conflict – Navigates and resolves conflicts professionally. Nimble Learning – Adapts and learns from experiences, both successful and challenging. Values Differences – Encourages and leverages diverse ideas and perspectives. Technical/Functional Competencies Service Capability, Capacity, and Coverage – Applies network analysis and tools to improve service coverage and capability. Service Documentation – Captures and verifies key customer and technical data in compliance with process requirements. Service Information Process – Delivers technical content and training by coordinating with internal stakeholders and systems. Warranty Process – Evaluates eligibility and submits claims accurately using Cummins’ warranty systems. Education, Licenses, Certifications High school diploma or equivalent required. Bachelor’s degree in management or related field preferred; MBA desirable . Role may require licensing related to export controls or sanction regulations. Experience Requirements Minimum of 3+ years of experience in customer service, call center operations, or parts support. Previous experience in team leadership, training, or process improvement preferred. Strong record of delivering quality support in fast-paced, customer-centric environments. Qualifications Technical Skills: Proficiency in ERP systems , Microsoft Excel , and Power BI . Experience with CRM platforms and customer query tools. Ability to analyze operational data and identify actionable insights. Soft Skills Excellent verbal and written communication skills. Strong interpersonal and mentoring skills. High level of organizational ability and time management. Strategic thinking and ability to work independently with minimal supervision. Strong attention to detail and commitment to service excellence. Shift Details 24x7 Rotational Operations with a focus on night shift hours (starting from 4:00 PM IST onwards) to support global customers. Flexibility to work across shifts is required. Job Service Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2417078 Relocation Package Yes

Description Job Summary: The Analyst – Cummins CARE Operations is responsible for providing multi-channel (chat, email, phone) support to customers—including end-users, dealers, and distributors—by resolving queries and issues related to Cummins aftermarket products and services. Working under limited supervision, the role emphasizes accurate documentation, escalation management, and a customer-centric approach to service delivery. Key Responsibilities External (Customer-Facing) Responsibilities: Provide timely and accurate assistance to customers via phone, email, and chat. Document all customer inquiries and transactions in relevant Cummins systems. Address routine customer issues by applying knowledge of Cummins systems, tools, and processes. Support inquiries related to aftermarket parts including availability, pricing, order status, and invoice information. Escalate non-routine issues appropriately with complete documentation. Offer suggestions for enhancing customer satisfaction and improving support processes. Internal (Operational & Team-Facing) Responsibilities Coordinate across distribution nodes and functions to support customer order management. Monitor support metrics and ensure adherence to SLAs and quality benchmarks. Provide feedback and insights from customer interactions to internal stakeholders. Collaborate with internal teams (e.g., product, IT, logistics) to resolve technical issues. Support the development and implementation of support policies, best practices, and training. Analyze data using Excel/Power BI to identify patterns and drive process improvement. Responsibilities Skills and Competencies: Core Competencies Action Oriented – Tackles tasks with energy and urgency. Collaborates – Works effectively with others to achieve shared goals. Communicates Effectively – Adapts communication style to audience and medium. Customer Focus – Builds strong relationships and delivers customer-centric solutions. Manages Conflict – Navigates conflict constructively with minimal disruption. Nimble Learning – Learns quickly from both success and failure. Values Differences – Embraces diverse perspectives and cultures. Technical And Functional Skills Familiarity with ERP tools and platforms (e.g., Salesforce, SAP). Proficient in Microsoft Excel and Power BI for data analysis and reporting. Understanding of Cummins systems and warranty processes. Knowledge of service documentation practices and tools. Additional Internal Skills Strategic thinking and process optimization. Strong problem-solving and decision-making skills. Ability to multitask and work in a fast-paced environment. Strong organizational and time management skills. Education, Licenses, Certifications High school diploma or certificate of secondary education is required. Bachelor’s degree in management or a related field preferred; MBA is a plus. This role may require licensing to ensure compliance with export controls or sanctions regulations. Qualifications Experience: Minimum of 2 years of experience in customer service, call center operations, or technical support. Prior experience in aftermarket support, order management, or ERP systems preferred. Work Environment Rotational shift coverage in a 24x7 operational setup. Primarily night shifts starting from 4:00 PM IST onwards. Fast-paced and collaborative digital service environment. Job Service Organization Cummins Inc. Role Category Hybrid Job Type Office ReqID 2417057 Relocation Package Yes