Posted:2 days ago|
Platform:
On-site
Full Time
Designation: Technical Support Engineer (Wireless Network Engineer)
Job Location : Chennai
Shift : Night Shift
Budget : Upto 20 LPA
Principal Duties and Responsibilities:
1) Provide 3rd level escalations support for various routers, security appliances, switches, network storage devices and other networking devices.
2) Replicate customer reported issues to provide validation of defects to engineering.
3) Participate in product testing to assist in the new product release process.
4) Review/validate internal documents and knowledge articles for internal and public dissemination.
5) Analyze customer calls to identify product problems in the field and recommend call avoidance strategies.
6) Develop and conduct technical training to support staff and/or Netgear partners.
7) Up to 10% travelling time to provide field support.
TalenData Technologies Pvt Ltd
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Chennai, Tamil Nadu, India
Experience: Not specified
Salary: Not disclosed
Chennai, Tamil Nadu, India
Experience: Not specified
Salary: Not disclosed
