216 Ms Visio Jobs - Page 7

An exciting opportunity to be a part of the innovation and evolution of our Business Analysis practice. This role will provide the opportunity to work with a variety of stakeholders across our firm. You'll use and learn traditional and innovative tools and techniques to demonstrate how our team can enable positive transformation across our business. Ensuring that our technology teams deliver solutions that meet business needs. You will proactively understand our business, elicit requirements, and continually look for ways to improve the user experience. Additionally, you will support the Head of BA to evolve the practice, including being a role model and leader for other members of the team. Key Responsibilities: Business Analysis and Project Management: Work with Program and Project Managers to deliver activities in a timely fashion, ensuring optimal quality and a focus on user experience. Collaborate cross-geography and cross-culture to develop relationships with practitioners to ensure diverse contributions to solutions. Define scope and distil large amounts of information into high-level, understandable concepts and business language. Utilize process mapping, requirements elicitation techniques, and Business Case writing to drive project success. Team Leadership and Development: Manage diverse teams within an inclusive team culture where people are recognized for their contribution. Mentor and develop team members, providing guidance and support to enhance their skills and career growth. Act as a role model and leader for other members of the team, fostering a collaborative and positive work environment. Stakeholder Management: Collaborate and manage relationships with business stakeholders at all levels, with the ability to challenge where required. Quickly understand high-level business processes and problems and present solutions and options. Navigate through and manage change in a fast-paced environment, ensuring alignment with business objectives. Qualifications: Bachelor of Engineering/Bachelor of Technology. 10 years of relevant experience as a Business Analyst or equivalent experience in a role centered around process transformation or improving user experience. Essential Skills: Experience in managing and/or mentoring and developing other team members. Ability to work collaboratively and positively with others in an open, friendly, flexible, and facilitating manner. Experience in a complex partnership model, with an ability to decide which style of analysis and project delivery is appropriate. Ability to define scope and distil lots of information into high-level understandable concepts and business language. Strong problem-solving skills and a creative approach to addressing business challenges. Desirable Skills: Lean Six Sigma certification. Experience in designing user experiences and design thinking. Knowledge of BPMN (Business Process Model and Notation)

Develop and maintain technical documentation such as requirements templates, workflows, and process manuals. Collaborate with subject matter experts to capture technical information and translate it into user-friendly content. Document operational processes and identify opportunities to enhance clarity and efficiency. Standardize documentation practices across the PaaS organization. Continuously improve documentation based on stakeholder feedback and evolving platform capabilities Documentation toolsAdobe, WordPress, Word Document Primary Skills Documentation tools Adobe WordPress Word Documen

Job Information Job Opening ID ZR_1939_JOB Date Opened 06/05/2023 Industry Technology Job Type Work Experience 3-5 years Job Title Technical Writer City Noida Province Uttar Pradesh Country India Postal Code 201301 Number of Positions 4 You will have to demonstrate excellent skillset in API documentation You will plan, design and develop technical specification documents, data flow diagrams, application process flow, and so on. You will research and test products, and ask questions to ensure documentation is accurate, clear and consistent for our clients. You will write and edit drafts, publish final versions, and incorporate company style and standards You will participate in Project Meetings and adhere to project deadlines You will research and complete other documentation and communications projects as assigned You should have excellent writing and communication skills. You should also be a self-motivated problem solver with the ability to work with subject matter experts to define content. You should also be able to effectively multi-task, and have a strong analysis and analytical skill set including Knowledge of Madcap Flare Knowledge of MS Visio Knowledge of Swagger and Github Knowledge of HTML Code Knowledge of API documentation is mandatory Knowledge of basic understanding of banking is beneficial Strong Writing and Proofreading skills Soft Skill Set: Cutting edge isnt limited by what is today but looks for what is next Technical quick to grasp how Fiserv software supports Financial Institutions Network builds relationships easily throughout the organization Detailed realizes the importance of details in leading to impactful outcomes Collaborative works with others to get the job done Professional personal ethics, quality work and a quality attitude Eager to learn enjoys life-long learning. The bullet points highlighted are key. The duration of the contract is for a year. API tech writing Knowledge of Madcap Flare Knowledge of MS Visio Knowledge of Swagger and Github Knowledge of HTML Code Knowledge of API documentation is mandatory Knowledge of basic understanding of banking is beneficial Strong Writing and Proofreading skills check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Roles and Responsibilities : - Lead end-to-end business analysis efforts for strategic and cross-functional initiatives. Strong AI/ML technology exposure. Collaborate with business leaders, product managers, engineering, and design teams to shape product and platform solutions. Conduct enterprise-level requirement elicitation through stakeholder workshops, interviews, and data reviews. Translate high-level business needs into detailed business requirements, user stories, workflows, data mappings, and acceptance criteria. Own and manage Business Requirements Documents (BRDs), Functional Specs, and Process Documents. Lead grooming sessions and maintain traceability of requirements throughout the lifecycle. Drive process optimization through gap analysis, as-is/to-be modeling, and digital automation initiatives. Interface with solution architects and data teams to validate feasibility and alignment. Lead UAT planning, business sign-offs, and support deployment readiness. Qualifications Required : - Experience with cloud-based platforms (AWS, Azure), API integrations, and data models. Exposure to AI/ML-enabled platforms or decision-intelligence systems. Certifications: CBAP / PMI-PBA / Agile BA / SAFe Product Owner / Scrum Master. Experience in stakeholder training, change management, or workshop facilitation. Skills and Experience Required : - 912 years of solid experience as a Business Analyst in product, services, or consulting firms. Demonstrated experience in handling large-scale transformation programs (e.g., AI/ML/ERP/CRM/HRMS/Digital platforms). Deep understanding of Agile and Hybrid delivery models (Scrum, SAFe, Waterfall). Proficiency in tools: JIRA, Confluence, Miro/Lucidchart, MS Visio, Excel, SQL. Strong stakeholder management skills across CXO, business heads, and delivery teams. Ability to analyze data, validate business logic, and ensure systems compliance. Strong verbal and written communication skilled at storytelling, documentation, and facilitation. Domain expertise in [customize based on your domain, e.g., BFSI, HRTech, Public Sector, Healthcare, Retail].

Skill required: Property & Casualty - Catastrophe Risk Management Designation: Analytics and Modeling Analyst Qualifications: BE/BTech/BCom Years of Experience: 3 to 5 years What would you do? We help insurers redefine their customer experience while accelerating their innovation agenda to drive sustainable growth by transforming to an intelligent operating model. Intelligent Insurance Operations combines our advisory, technology, and operations expertise, global scale, and robust ecosystem with our insurance transformation capabilities. It is structured to address the scope and complexity of the ever-changing insurance environment and offers a flexible operating model that can meet the unique needs of each market segment.Claims settlements related any client property they own or any accidentsCatastrophe Risk Management refers to the process of guiding insurers how to manage risk aggregations, deploy capital, and price insurance coverage by using computer assisted calculations to estimate the losses that could be sustained due to a catastrophic event such as a hurricane or earthquake. What are we looking for? -Bachelor's degree from an accredited college/university - BBM/BCA/BCom/BA/BSc/BE-Min 3-4 yrs in an operational or operational support role-Previous experience with Advanced Excel, PowerBI and SharePoint is essential.-Experience with SQL preferred.-Advanced knowledge of PowerPoint and MS Access desired.-Knowledge of VBA, MS Visio and MS Project would be an added advantage.-Good communication and relationship management skill.-Good analytical and problem-solving skills and the ability to use information to generate creative solutions to benefit the business.-The successful applicant will be responsible for workload and stakeholder management in the MI team, and for the delivery of a range of daily, weekly and monthly dashboards and reports across multiple client engagements. The role will also provide support to operations in the requesting and maintenance of MI reports.-The role will work effectively within a team alongside MI technical analysts and with Operations Management to deliver robust, timely and insightful MI and reporting that enables key stakeholders to make informed decisions.-The ability to coach and mentor team members, and experience in stakeholder and workload management, is therefore essential.-The role will require developing familiarity with the operational processes for each managed services engagement to identify MI reporting opportunities and support operations. The primary toolsets used for delivering reporting will be advanced MS Excel, PowerBI and SharePoint.-The role will involve both working with the MI team on developing reporting and working alongside our operations teams to ensure the right reports are in place to enable operational efficiency. Roles and Responsibilities: -Pro-actively Identify opportunities to support the business with data analytics and reporting.-Responsible for ensuring the MI team are working effectively and meeting delivery deadlines.-Coaching and mentoring junior team members (support) on workload and stakeholder management.-Proactively manage stakeholder issues and workload prioritization.-Work with BU leads and senior management to ensure the right resource is available to support each engagement.-Ensure appropriate risk controls are in place so that items such as the potential risk to Operations meeting timelines and E&O (Errors & Omissions) risk is minimized.-Aid operations by developing tactical capacity planning solutions using advanced excel formulae, power queries and other power automation tools.-Reporting of issues of concern and/or business incidents to supervisor and/or Senior Leadership. Qualifications BE,BTech,BCom

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Key Responsibilities : Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

Skill required: Supplier Relationship Management - Supplier Relationship Management Designation: Service Delivery Ops Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Go beyond processing purchase orders at lower costs to help clients reap savings and value from the billions they spend on the goods and services that run their day-to-day business operations. You will be working as a part of Procurement management team which uses a systematic approach for buying all the goods and services needed for a company to stay sustainable. They are involved in the identification of need, finding and qualifying the suppliers, requesting proposals, negotiating with suppliers, contracting, delivery and analyzing results.Supplier relationship management (SRM) is the discipline of strategically planning for, and managing, all interactions with third party organizations that supply goods and/or services to maximize the value of those interactions. Develops metrics for tracking supplier KPIs focusing on Cost to Serve, Cycle time, Contract compliance and Customer Satisfaction. What are we looking for? Minimum 8 years of relevant experience in Supplier Management or Procurement domain"Minimum 3 years of experience in Supplier performance management focusing on:Improving performance and minimizing risk.Business procedures that manage the formulation and execution.Compliance of mutually accepted terms referred to as clause management."Minimum 3 year of experience in client facing roles - directly responsible for delivering scope of work and ensuring zero escalations.Minimum 2 years of experience in Business Operations Management, Project Management or similar domain.Minimum 2 years of experience in working with virtual teams.Skills on digital platforms & tools like Ariba, SAP, Hiperos, Power BI, Sirion Lab, etc.External and internal stakeholder managementCandidate should be able to demonstrate good understanding of Supplier contracts, contractual SLA and KPI management and should be able to provide at least 1 to 2 real life scenario(s) and outcome as example(s) of his/ her expertise in the same.Basic understanding of the ITSM/ ITIL Framework Quality Program and/ or Training experience.Ability to lead and innovate in the delivery of operational activities proactively and independently.Technology Management experience.Understanding and development of Macros, Visual Basics, Process automations, etc.Expertise on Microsoft Office (Excel, PowerPoint, Word, etc.) and knows at basics of Microsoft Project (MPP), Microsoft SharePoint and Microsoft Visio.Strong communication skills - candidate should be able to demonstrate his/ her ability to drive effective and articulate communications with senior internal and client leadership. Roles and Responsibilities: In this role you are required to do analysis and solving of increasingly complex problems Your day to day interactions are with peers within Accenture You are likely to have some interaction with clients and/or Accenture management You will be given minimal instruction on daily work/tasks and a moderate level of instruction on new assignments Decisions that are made by you impact your own work and may impact the work of others In this role you would be an individual contributor and/or oversee a small work effort and/or team Please note that this role may require you to work in rotational shifts Qualification Any Graduation

Requirements: 10-12 years of relevant experience as a Business Analyst, with at least 3 years in a lead role. Proven experience in acting as a Proxy Product Owner in Agile or SAFE environments. Strong background in real estate management, including CRM systems, property management platforms, lease management, and sales automation. Demonstrated experience in as-is and to-be process documentation, system analysis, and process optimization. Act as the primary liaison between business stakeholders and technical teams. Lead workshops and brainstorming sessions to gather, analyze, and document business requirements. Develop business case documents and feasibility studies. Analyze and optimize real estate operations, including property management, lease management, sales processes, and client engagement. Provide strategic insights on market trends, regulatory compliance, and customer needs. Work on solutions to streamline workflows in areas such as asset management, tenant onboarding, and portfolio optimization. Conduct a comprehensive analysis of the current system, identifying limitations, inefficiencies, and pain points. Document as-is processes with detailed process maps and workflows. Identify opportunities for process optimization, feature normalization, and automation. Collaborate with stakeholders to discuss and define to-be processes, ensuring alignment with business goals and operational improvements. Develop feature list for the new system that addresses identified gaps and supports future scalability. Prioritize the product backlog based on business value and client needs. o Define, communicate, and refine user stories and acceptance criteria for real estate software platforms. Create detailed business requirement documents (BRDs), functional specification docs, and process flows specific to real estate processes. Collaborate with product owners to refine and prioritize user stories Proficiency in business analysis tools and Techniques (e.g., JIRA, Confluence, MS Visio). Mentor junior business analysts and foster a collaborative team environment. Drive best practices and continuous improvement in business analysis methodologies. Excellent communication, presentation, and stakeholder management skills. Strong analytical and problem-solving skills with attention to detail. Ability to work in a fast-paced, dynamic environment and handle multiple priorities.

Electrical Drafter – T&D Roles and responsibilities Electrical drafters will closely work with project engineers on the design/ red line mark ups. Preparation of a Plan & Section drawing. Work on Single line diagrams, Panel elevation, Schematic and Wiring diagrams. Demonstrate good knowledge of CAD standards and best practices. Learn and successfully apply company, client, and project drafting standards and procedures. Adhering to the quality standards of the client. Provide technical guidance to junior drafters in the team on software. All other duties as assigned. - Qualifications Diploma in Electrical Engineering Preferred having 2 to 4 Years of Exp in Electrical field. Expert in CAD software including Autodesk AutoCAD, and MicroStation. Should be familiar with Bluebeam, Adobe Acrobat, and Office 365. The candidate should have excellent oral and written communication skills. Preferred experience in 3D design like Revit or Inventor. Working knowledge of Microsoft Visio would be an added advantage. Working Knowledge on AutoCAD Electrical is an added advantage.

Location: Remote Responsibilities: Create BRD, FRD, FSD, and FRS documentation Excellent communication and stakeholder skills Experience with Agile methodology Support UAT planning and test validations Experience with Azure DevOps

Your key responsibilities The Senior will support teams of FAAS professionals during engagements covering a broad spectrum of Process and Control areas. The Senior will be responsible for the following tasks: Responsible for executing client related engagements in the areas of governance, risk & compliance (GRC), process reviews, standard operating procedures, enterprise risk management, SOX, Internal Control over Financial Reporting (ICFR). Supporting SOX engagement, Process and Control; or should be an expert in driving Financial Statement Close Process, Procure to Pay and Order to Cash, Inventory, Fixed Assets, PPE & Intangible assets processes (along with experience in Risk management) Supporting projects related to Process Improvement and Implementation, drafting risk and control matrix, process placemats and documenting SOPs. Supporting engagement planning, budgeting, execution and management Preparing products/deliverables meet contract/ work plan specifications and deadlines Supporting the development of tools and methodologies for project delivery Participating in meetings and interviews with client personnel Developing creative, yet practical, solutions to help our clients achieve their Process and Control objectives Developing client deliverables and engagement documentation Developing, tracking and supporting actual engagement economics versus the budget Supporting the development and management of the relationships with external and internal clients Supporting development of new service offerings and go-to-market strategies Supporting other ad-hoc internal initiatives geared towards improving our groups efficiency, effectiveness and integration with other service lines To qualify for the role, you must have Chartered Accountant (CA), CPA (US) or ACCA (UK) with 3+ years of experience with a large Global Corporate Process, Risk and Control department and/or similar experience MBA degree is a plus Experience with the following Process and Control areas: Governance, controls and regulation Governance, Risk & Compliance Process and Control Process reviews Standard Operating Procedures Enterprise Risk Management Revenue Assurance SOX Internal Control over Financial Reporting (ICFR) Design and Implementation testing Process walkthroughs and testing effectiveness of controls Strong problem solving and analytical skills Good listening skills, inquisitive nature, intellectual curiosity and self-starter qualities Effective written and verbal communication skills with demonstrated ability to present complex information in a concise and clear manner Ability to interface with all levels of management and clients Experience working on multiple projects under tight deadlines Willingness and ability to travel approximately 50% to 80% of the time

Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips- the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world- like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of"science and engineering to make possible"the next generations of technology, join us to Make Possible® a Better Future. What We Offer Location: Bangalore,IND At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Youll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers."We empower our team to push the boundaries of what is possible"”while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. Key Responsibilities Develops, implements, and maintains methods, operation sequence and processes in the fabrication of parts, components, sub-assemblies and final assemblies. Interfaces with other engineering functions to coordinate the release of product improvements and/or new products. Launches, releases, approves and implements or issues engineering change requests as required to support design engineering and Operations with new and existing products. Estimates manufacturing costs, determines time standards and makes recommendations for tooling and process requirements. Uses DFx principles to reduce manufacturing and/or product costs, and improve delivered product quality. Develops and uses test procedures, including assisting with the definition of test specifications with design / software engineering. May work with test engineering on the design and development of text fixtures. May assist in the coordination of test fixture sourcing activities. Gathers operational and test data and evaluates results; may takes corrective/continuous improvement actions. Evaluates work methods, procedures and policies. Participates in the development and maintenance of new and existing business processes; updates as necessary to ensure current practices are documented. Determines root cause and corrective action analysis for issues that arise during assembly and/or test of systems; provides failure analysis report as required. Performs Process Failure Mode, Effects and Criticality Analysis when working with New Product Development. Other : This position may require standing for extended periods of time, walking, working in tight spaces, bending, squatting, twisting, kneeling, reaching, lifting, the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position also may involve working in a clean room, the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields may be required. Functional Knowledge Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities Business Expertise Understands key business drivers; uses this understanding to accomplish own work Leadership No supervisory responsibilities but provides informal guidance to new team members Problem Solving Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents Impact Impacts quality of own work and the work of others on the team; works within guidelines and policies Interpersonal Skills Explains complex information to others in straightforward situations Role Overview The OMS - Manufacturing Engineer is responsible for manufacturing documentation, taking them from initial drafts to volume manufacturing ioms. The daily tasks include review, validation and modification of OMSs to facilitate manufacturing/assembly at the supplier level and in Applied Materials manufacturing operations. The OMS ME uses modeling and drafting software routinely in the course of their role, principally Unigraphics/NX. They also use Team center to access designs/models. Knowledge of semiconductor manufacturing processes and the ability to engage with manufacturing floor to resolve issues is an added qualification for the OMS ME role. Responsibilities Create Operation Method Sheet (OMS) for aid Mfg. assemblers build complex Applied systems. Interfaces with Manufacturing Engineers, technicians and Quality to develop/update optimal operation sequences for parts and assemblies. Performs other duties as assigned. Duties will vary according to the project in progress and/or the specific goals of the department in which the incumbent works. Job Specific Knowledge Product structure, bill of materials, product safety requirements, material handling, and root cause analysis. Requires demonstrated knowledge of manufacturing engineering discipline, theories, practices and principles. Requires knowledge necessary to perform the job function such as an understanding of the engineering change order process, product development process, value engineering etc. Skills: Requires strong skills in Product technology, change management, problem solving, communication skills, customer orientation, personal effectiveness, team skills, and quality. Working knowledge of CAD tools (UG-NX & Team center) Requires additional knowledge of systems and software necessary such as MS Visio, MS Word, Excel, PowerPoint. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

As a Technical Writer (Information developer), you will be responsible for writing and publishing high-quality documentation for the IBM Power Systems server, AIX, and related products. Decipher technical documents for Power Hardware or associated Software and be able to write procedures and documents required for client reference. Gather inputs from development/engineers, document the features/defects, and publish documentation in IBM Documentation. Work on automation where possible and think of process improvements. Work end-to-end on release cycles from analysis of requirements up to publishing content. Work collaboratively with team members, leads, developers, quality engineers, product managers, editors, and usability experts to document our products and make our products easier to use. Ability to use IBM guidelines, correct grammar, and style guide and document accordingly. Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise 5-13 years of relevant industry experience, Good communication and interpersonal skills Ability to decipher technical documents and write from a user perspective. Ability to quickly pick up tools and knowledge in the ever-changing environment and deliver as per schedule with quality. Documentation Development Life Cycle knowledge. Technical documentation knowledge using DITA XML, Markdown, Git, and GitHub. Preferred technical and professional experience Knowledge about Cloud technologies and emerging trends Contextual help and Online help development with Embedded User Assistance (EUA) Progressive disclosure Testing GUI/product/help function Required Education

Role & responsibilities Precisely capture business problems, value drivers, functional and non-functional requirements, including health, safety, security, usability, data, and supportability considerations. Translate business requirements into functionality and assess risks, feasibility, opportunities, and business impact of various solution options. Create clear documentation to communicate requirements and related information. Keep updated to align the solution over project lifecycle. Traceability of business requirements into solution design to confirm linkage of business functionality/expectations in any new proposed solution. Interact with software suppliers, designers, and developers to understand software limitations, deliver elements of system and database design and ensure that business requirements and use cases are handled. Create acceptance criteria and validate the solutions through coordinating testing. Create and present compelling business cases to justify solution value and establish approval, funding, and prioritization. Initiate, plan, execute, monitor, and control Business Analysis activities on projects within agreed parameters of cost, time, and quality. Understand and stay abreast with relevant architectures and technologies related to the business area. Research potential solutions and innovate ideas. Guide and manage interactions with technology vendors. Lead stakeholder management activities including facilitation of large design sessions. Support long term business strategic goals through proposing improvements in costs, value, process, data, technology, and functionality. Guide business stakeholders to gain acceptance/ sign off despite competing objectives. Preferred candidate profile Must have experience and understanding of process flows and process design. Should have knowledge in Design Thinking methodology. Good understanding and experience of working in Waterfall and Agile frameworks. Understanding of system engineering concepts and data/ process analysis and modeling. Ability to take systematic and analytical approach to problem solving and pay close attention to detail. Experience developing cost/benefit analysis and building business cases. Strong interpersonal and influencing skills. Ability to communicate concisely and clearly. Willingness to travel and work flexibly (EU hours) is needed. Experience in BA tools like MS Visio, Figma, Azure DevOps. Domain experience needed Oil and Gas Sector: Extensive experience in the Oil and Gas industry, focusing on Trading and Supply (T&S) domain, including Supply Chain, ETRMs (Energy Trading and Risk Management Systems), and commodity trading. Integrate and optimize E2E value through Product Trading / Crude Trading / Energy Trading / LNG Marketing & Trading. T&S operational support for Commercial Operations / Distribution Operations & Midstream / Shipping & Maritime. Effective Collaboration with functional partners such as Compliance, Finance, HR & corporate relations, Risk, Legal, Procurement, Health & Safety, I

Principal – AI/ML Engineer (Agents and Agentic Design) What you will do Let’s do this. Let’s change the world. We are seeking a Principal AI/ML Engineer (Agents and Agentic Design) to drive innovation in AI/ML and agent-based system design at Amgen. This role is integral to advancing the organization's AI strategy by developing intelligent, scalable, and secure multi-agent systems. The Principal AI/ML Engineer will be responsible for leading technical innovation, mentoring AI/ML teams, and integrating agent-based solutions into enterprise platforms. The key aspects of this role involve: Prior hands-on experience designing and implementing sophisticated AI/ML systems with multiple interacting agents. Leadership experience in guiding AI/ML teams and setting strategic direction for agent-based frameworks. Delivering AI/ML solutions that enhance efficiency, scalability, and business value across enterprise-level platforms. Roles & Responsibilities: AI/ML Thought Leadership & Mentorship Mentor and provide thought leadership for AI/ML engineers and data scientists, enabling continuous technical growth in agentic design, reinforcement learning, and AI standard methodologies. Agent-Based System Development Design, implement, and optimize multi-agent AI/ML systems that enhance automation, decision-making, and system efficiency. Strategic Framework Development Define and set the direction for AI/ML frameworks that enable scalable and robust agentic solutions. Enterprise-Level Integration Work closely with multi-functional teams to integrate agent-based solutions into Amgen’s enterprise platforms, aligning AI strategies with business objectives. Technical Innovation & Research Stay at the forefront of AI/ML advancements, exploring and implementing new methodologies such as reinforcement learning, active learning, and RLHF to drive continuous improvement. Cross-Functional Collaboration Partner with leadership, product teams, and other collaborators to identify AI opportunities, streamline implementations, and align AI/ML strategies with company goals. Quality & Performance Assurance Ensure that AI solutions meet enterprise-scale performance, security, and reliability standards, while maintaining detailed documentation for long-term scalability. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master’s degree and 8 to 10 years of AI, machine learning, and/or data science experience OR Bachelor’s degree and 10 to 14years of AI, machine learning, and/or data science experience OR Diploma and 14 to 18 years ofAI, machine learning, and/or data science experience Proven expertise in designing and implementing AI/ML systems with multiple interacting agents. Demonstrated experience in reinforcement learning, active learning, and RLHF methodologies. Strong background in authoring and managing highly complex technical documentation at an enterprise level. Extensive experience in AI/ML system design, with a focus on multi-agent interactions and agentic design. Deep familiarity with agent-based modeling tools and frameworks. Proficiency in reinforcement learning, active learning, and RLHF methodologies. Strong background in developing scalable AI architectures, ensuring robustness, efficiency, and security. Experience with enterprise-scale AI/ML deployments and integrating agent-based solutions into business processes. Knowledge of cloud-based AI/ML frameworks and tools for large-scale model training and deployment. Preferred Qualifications: Familiarity with data security and privacy regulations as they pertain to AI/ML applications. Experience in writing and managing complex technical documentation at an enterprise level. Strong project management skills with a track record of delivering AI-driven initiatives on time and within scope. Soft Skills: Leadership & Vision: Ability to inspire and guide teams toward achieving AI/ML innovation and excellence. Strategic Thinking: Capable of developing and implementing long-term AI strategies that align with business needs. Collaboration: Proven experience working across different teams and subject areas to drive AI/ML integration. Communication: Ability to convey complex AI/ML concepts to both technical and non-technical collaborators. Adaptability: A forward-thinking approach that embraces emerging AI technologies and evolving industry trends. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now for a career that defies imagination Objects in your future are closer than they appear. Join us. careers.amgen.com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Job Title: RPA Business Analyst Experience: 1-4 Years (1-2 Years in RPA Preferred) Location: Bangalore, Mohali, Vizag, Mumbai, Nashik Employment Type: Full-Time Job Summary: We are seeking a motivated and detail-oriented RPA Business Analyst with 1-4 years of total experience, including 1-2 years in Robotic Process Automation (RPA). The ideal candidate will work closely with clients and technical teams to identify automation opportunities, map existing business processes, and define efficient to-be solutions that align with business goals. Key Responsibilities: Participate in process walkthroughs and document high-level As-Is process flows with detailed keystroke mapping. Analyze and validate existing business process documentation for compliance and improvement opportunities. Conduct interviews, meetings, and workshops with stakeholders to define, design, and configure automation solutions. Document test procedures and UAT scenarios ; support business teams during integration, end-to-end, and user acceptance testing. Troubleshoot and resolve issues during daily RPA operations with prompt and practical solutions. Manage the end-to-end project lifecycle , from requirements gathering to post-deployment support. Act as a Single Point of Contact (SPOC) between customers, project teams, leadership, and administrative stakeholders. Conduct workshops with client SMEs to understand complete process workflows. Identify automation blockers, assess process feasibility for automation, and determine FTE benefits and effort estimates. Present findings and to-be process designs to clients with clarity and precision. Collaborate with the development team to ensure accurate and complete requirement handoff . Continuously suggest improvements in existing processes and contribute to designing optimized automation solutions. Required Skills: 1-2 years of hands-on experience in RPA (UiPath, Automation Anywhere, or similar tools) . Strong knowledge of business process mapping , gap analysis, and documentation. Experience working in Agile/Scrum environments . Excellent problem-solving skills and attention to detail. Ability to manage multiple stakeholders and balance priorities effectively. Strong communication and presentation skills. Proficiency in tools such as MS Visio, Excel, Word , and RPA-specific documentation standards . Preferred Qualifications: RPA certification (e.g., UiPath BA Foundation, Automation Anywhere Analyst). Experience in creating effort estimates and ROI calculations. Exposure to tools like JIRA, Confluence, or similar project management platforms.

Project Role : Technology Consulting Practitioner Project Role Description : Advises, leads and works on high impact activities within the systems development lifecycle, and provides advisory work for the IT function itself. Must have skills : Change Management Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Technology Consulting Practitioner, you will provide advisory work for the IT function, lead high-impact activities within the systems development lifecycle, and offer guidance on change management strategies. Roles & Responsibilities: Expected to perform independently and become an SME. Required active participation/contribution in team discussions. Contribute in providing solutions to work-related problems. Lead change management initiatives effectively. Develop and implement change management strategies. Analyze the impact of changes on stakeholders. Facilitate communication between different teams. Provide training and support to team members. Professional & Technical Skills: Must To Have Skills:Proficiency in Change Management. Strong understanding of organizational change principles. Experience in stakeholder analysis and engagement. Knowledge of change management methodologies. Good To Have Skills:Experience with project management tools. Additional Information: The candidate should have a minimum of 2 years of experience in Change Management. This position is based at our Bengaluru office. A 15 years full-time education is required. Qualifications 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Unified Communication and Collaboration Operations Good to have skills : NA Minimum 2 year(s) of experience is required Educational Qualification : Any Degree or 3 Year Diploma Must have Skills :Unified Communication and Collaboration ImplementationGood to Have Skills : Unified Communication and Collaboration OperationsJob Requirements :Key Responsibilities : Maintenance administration of Voice PBX systems services-Responsible for handling day-to-day Voice operations, requirements issuesTechnical Experience :-Basic understanding of voice telephony TDM / IP along with knowledge of voice networking, Signaling standards telecommunication protocols H323, SIP,SCCP, MGCP etc-Hands-on experience on industry standard enterprise PBXs like Cisco call manager-Basic knowledge on PRI and trunk configuration in Telephony system-Basic knowledge in ACD calls routing configurations-Basic troubleshooting of Cisco VoIP gateways and adjuncts -Knowledge of Voicemail Cisco Unity, IVR, Reporting etc-Basic troubleshooting knowledge with respect to the operational issues in PBX-Basic knowledge of Call accounting software Professional Attributes :-Customer focused positive attitude towards work-Good interpersonal and communication skills verbal and written-Ability to work with diverse teams a quick learner-High level of initiative coupled with a good team spirit-Positive work ethic-Basic knowledge in MS Visio, Word and ExcelEducational Qualification:-Any Degree or 3 Year Diploma Qualifications Any Degree or 3 Year Diploma

The ARIS role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the ARIS domain.

Role & responsibilities Business Requirements Analysis: Collaborate with stakeholders to gather and document technical and business requirements. Analyze and define the scope of technical projects, ensuring alignment with organizational goals. Translate business needs into clear and detailed technical requirements. Technical Documentation: Create comprehensive technical documentation, including functional specifications, user stories, and process flows. Maintain and update technical documentation as project requirements evolve. Data Analysis and Modeling: Conduct data analysis to identify trends, patterns, and insights that inform technical solutions. Develop data models and ensure data integrity and accuracy. Communication and Collaboration: Facilitate communication between technical teams, stakeholders, and project managers. Collaborate with technical project managers and developers to ensure that technical solutions meet business requirements. Quality Assurance and Testing: Define test cases and scenarios based on technical and business requirements. Participate in testing activities and ensure that solutions meet quality standards. Project Coordination: Assist in project planning and coordination, ensuring that milestones and deadlines are met. Work closely with the Technical Project Manager to deliver technical solutions on time and within scope.

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation

Skill required: Partner Onboarding & Enablement - Oral Communications Designation: Sales Operations Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.Ability to verbally engage in a concise manner with stakeholders to share opinions or information to convey meaning, construct shared understanding, or promote action. What are we looking for "- Domain experience in sales operations, sales enablement, sales excellence, or a similar role within a fast-paced, dynamic environment.- Strong understanding of sales principles and methodologies- Expertise in managing sales operations back office processes with knowledge of operations processes, tools and technology- Strong understanding of Regulatory policies and procedures, including data protection regulations, GDPR, industry specific compliance requirements- High level of analytical thinking, enabled to assess risks, identify gaps in compliance, and develop effective policies and procedures- Ability to exercise sound ethical judgement crucial in identifying and reporting legal and ethical considerations- Intermediate project management skills- Proficiency in Microsoft Office Suite and CRM systems- Leadership and team management abilities- Excellent communication and interpersonal skills ""- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Agility for quick learning- Negotiation skills- Process-orientation- Collaboration and interpersonal skills"MS Excel, Salesforce, servicenow, SAP Roles and Responsibilities: "The Business Process Compliance Specialist will ensure that business processes adhere to internal policies, industry standards, and regulatory requirements, by developing risk management systems, maintaining compliance manuals, and training employees. Key Responsibilities:Compliance Assurance:Monitor and audit business processes to ensure compliance with relevant laws, regulations, and internal policies as communicated by the client. Identify potential compliance risks and vulnerabilities. Develop and implement corrective action plans to address identified issues. Process Improvement:Analyze existing business processes to identify areas for improvement and optimization. Propose and implement solutions to enhance efficiency and reduce risks. Develop and maintain process documentation and procedures. Risk Management:Develop and maintain risk management systems and procedures. Conduct risk assessments and identify potential areas of concern. Communicate compliance risks to management and stakeholders. Training and Communication:Develop and deliver training programs to educate employees on compliance requirements and procedures. Stay informed about changes in regulations and industry standards. Communicate compliance information to relevant stakeholders. Auditing and Reporting:Conduct internal compliance audits and prepare reports on findings. Coordinate with external auditors and regulatory agencies as defined by the client. Maintain detailed records of compliance activities and audits. " Qualification Any Graduation

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Signavio Process Intelligence Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will engage in a dynamic environment where collaboration is key. Your typical day will involve working closely with various teams to ensure the successful development and configuration of software systems. You will be responsible for overseeing project stages, applying your expertise to enhance processes, and contributing to the overall success of the project 'ITR:Wave 1 Pre-CIS/CX' for PPL Corporation, a leader in energy services and utilities. Your role will require you to navigate challenges, provide innovative solutions, and foster a collaborative atmosphere among team members. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing and mentorship within the team to enhance skill development.- Monitor project progress and ensure alignment with client expectations and project goals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Signavio Process Intelligence.- Strong understanding of process mapping and analysis techniques.- Experience with software development methodologies such as Agile and Waterfall.- Ability to lead cross-functional teams and manage project timelines effectively.- Familiarity with data analysis and reporting tools to support decision-making. Additional Information:- The candidate should have minimum 5 years of experience in Signavio Process Intelligence.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: Sales Operations - Sales Enablement Designation: Quality Auditing Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do Transforming sales to become a future-ready and digital B2B revenue engine.Backend sales operations , maintaing and creating sales reports , dash boardsEquip sales teams with the right content, training, and data to drive sales activity. What are we looking for "Excellent Communication Skills: Strong listening and verbal communication skills to accurately assess customer interactions. Analytical Skills: Ability to analyze data, identify trends, and draw meaningful conclusions to inform improvement strategies. Attention to Detail:Keen focus on capturing nuances in customer interactions and accurately evaluating performance against quality standards. Customer Service Orientation:Understanding of customer needs and a commitment to delivering exceptional customer service. Interpersonal Skills: Ability to provide constructive feedback and coach agents effectively. Technical Proficiency:Familiarity with call recording systems, quality monitoring software, and data analysis toolsCRM proficiency:Expertise in using CRM systems (e.g., Salesforce, SAP) to extract and analyze sales data. Sales process knowledge:Understanding the complete sales cycle, from lead generation to closing deals, to identify potential bottlenecks and areas for improvement. Business acumen:Applying business knowledge to interpret sales data and align quality analysis with overall company goals. Sales forecasting:Analyzing sales trends to accurately predict future sales performance and identify potential risks"- Ability to establish strong client relationship- Ability to manage multiple stakeholders- Adaptable and flexible- Collaboration and interpersonal skills- Problem-solving skills" Roles and Responsibilities: "Quality Analyst is responsible for monitoring and evaluating customer interactions across various channels (calls, emails, chats) to ensure they adhere to established quality standards, identifying areas for improvement, and providing feedback to agents and teams to optimize customer experience and service delivery. Key Responsibilities:Quality Monitoring:Regularly listen to recorded customer interactions, evaluating agent performance against set quality metrics like adherence to scripts, product knowledge, tone of voice, problem-solving skills, and customer satisfaction. Data Analysis:Analyze call metrics and trends to identify areas of concern and opportunities for improvement, generating detailed reports to share with management. Feedback and Coaching:Provide constructive feedback to agents through individual coaching sessions, highlighting strengths and areas needing development, to enhance their performance. Calibration Meetings:Participate in regular quality calibration sessions with other analysts to ensure consistent evaluation standards across the team. Quality Standard Development:Assist in developing and updating quality standards based on company policies, customer feedback, and industry best practices. Auditing and Compliance:Conduct periodic audits to ensure compliance with regulatory requirements and company guidelines. Training Support:Collaborate with training teams to identify training needs based on quality analysis and contribute to the development of training materials. Issue Escalation:Identify and escalate critical customer issues to relevant teams for timely resolution. Compliance Oversight:Monitor sales activities to ensure compliance with relevant regulations and company policies related to sales practices and customer interactions. Collaboration with Sales Teams:Work closely with sales managers and teams to understand their challenges, identify areas for improvement, and implement quality initiatives to achieve sales goals. Sales Data Analysis:Regularly review and analyze sales data from the CRM system to identify trends, patterns, and areas where sales performance can be enhanced, including metrics like conversion rates, lead generation, average deal size, and customer satisfaction. " Qualification Any Graduation