145 Ms Visio Jobs - Page 6

- Manage large amounts of incoming phone calls.- Identify and assess customers' needs to achieve satisfaction.- Build sustainable relationships and trust with customer accounts through open and interactive communication.- Provide accurate, valid and complete information by using the right methods/tools.- Meet personal/customer service team sales targets and call handling quotas.- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.- Keep records of customer interactions, process customer accounts and file documents- Follow communication procedures, guidelines and policies.- Take the extra mile to engage customers.Requirements and skills :- Proven customer support experience or experience as a Client Service Representative- Track record of over-achieving quota- Strong phone contact handling skills and active listening- Familiarity with CRM systems and practices- Customer orientation and ability to adapt/respond to different types of characters.- Excellent communication and presentation skills- Ability to multi-task, prioritize, and manage time effectively. This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

LocationBangaluru TeamCustomer Experience (CX) Reporting ToSr. Manager CX Strategy About PhonePe PhonePe is India's leading digital payments platform, empowering over 400 million users and 32 million merchants with seamless and secure financial transactions. Since our inception in 2016, we have revolutionised digital payments, pioneering UPI-based transactions and expanding into financial services including digital gold, mutual funds, and insurance. Our mission is to deliver innovative and inclusive financial solutions that enhance the lives of our customers. Our Culture At PhonePe, we thrive on a culture of ownership, empowerment, and innovation. We believe in entrusting our people to take initiative, experiment > About the Customer Experience (CX) Team The CX team is at the forefront of creating delightful, friction-free customer journeys. We put customers first in every decision, relentlessly pursuing opportunities to simplify interactions, resolve pain points, and improve response times. Our goal is to design and deliver scalable experiences that exceed expectations and reinforce trust. Role Overview As an Associate Manager CX Process Design, you will take charge of defining and improving the end-to-end customer handling experience across touchpoints. This includes designing robust customer support flows, BOT workflows, and operational processes that directly influence business outcomes. In this role, you will own the process design charter for CX, working cross-functionally to drive automation, efficiency, and user satisfaction. Key Responsibilities Customer Journey Optimisation Analyse end-to-end customer journeys to identify friction points and improvement opportunities to Design intuitive, scalable workflows across app, chat, voice,self-serve channels & other channels. And Build SOPs and support playbooks to improve efficiency and performance. Automation Design (BOT / AI) : Design flows that address common customer queries with minimal human intervention.Define escalation protocols, fallback logic, and resolution paths to increase BOT efficiency.Continuously improve BOT performance through data analysis and user feedback. Continuous Improvement : Streamline existing processes to improve metrics like First Response Time (FRT), Average Handling Time (AHT), and resolution accuracy.Apply design thinking and first principles to challenge legacy workflows and develop innovative solutions.Drive continuous process improvement initiatives that scale with business growth. Data-Driven Execution : Conduct Voice of Customer (VOC) analysis, RCA, and feedback loop implementation.Track and influence L1 metrics, including NPS, customer satisfaction, and order completion rates.Leverage dashboards and data insights to validate hypotheses and measure success. Cross-Functional Stakeholder Collaboration : Partner with Product, Operations, Category, Sales, and internal CX teams to align process changes with broader business goals.Communicate clearly and persuasively with stakeholders across levels, including leadership. Ideal Candidate Profile BTech or MBA from a Tier 1/2 institution. 3+ years of experience in CX/operations/process design; experience in product-based startups, FinTechs or quick commerce Proven ability to understand customer journeys with hands-on experience in designing & implementing processes or automated workflows using process modeling, simulation, and optimization techniques. Strong analytical and problem-solving skills with a data-first mindset. Expertise in tools like Lucidchart, Miro, or similar for flow mapping; familiarity with BOT platforms is a plus. Exceptional communication, collaboration, and stakeholder management abilities. Demonstrated ownership and ability to thrive in a fast-paced, dynamic environment. Why Join PhonePe Join one of Indias most trusted and innovative fintech brands. Be part of building the future of quick commerce with Pincode. Work with passionate and talented peers who are customer-obsessed. Opportunity to own impactful projects and grow in a high-performance culture. Enjoy competitive compensation, benefits, and an empowering work environment. PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles) Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Key Responsibilities: Creating technical illustrations for patent applications (USPTO, EPO, PCT, etc.) Converting rough sketches and descriptions into precise drawings Utilizing AutoCAD, Adobe Illustrator, MS Visio, CorelDraw, Catia , etc. Interview Process: Round 1: Technical Interview Round 2: AutoCAD Tool Test Round 3: Managerial Interview

Candidates must have: E xperience as a Business Analyst, OR in Agile Project Roles, OR Project Management, Program Management OR Management Consulting. Exhibit domain knowledge in Pharma Commercial/ R&D/ Manufacturing & Supply Chain domain. Experience in leading client discussions/projects. Excellent verbal, and written communication skills. Experience in supporting business activities like Thought leadership, POVs and RFPs Skillset summary: Commercial domain Knowledge : Healthcare Professional (HCP) and patient engagement, HCP, and patient Data knowledge, understanding of Pharma brand Management, sales & marketing, Customer segmentation, targeting strategy, Forecasting, market access, Product Launch strategy and Product Lifecycle management. Business Analyst : Requirements Gathering o Demonstrate exceptional requirement-gathering skills, leveraging clear direction from engagement management. Lead requirement gathering sessions. Organize and sequence requirements into a user requirements document. Write well-formed, validated requirements and manage changes by creating user stories. Use appropriate tools to record, track and manage requirements like Azure Devops, Jira, etc. Business Analysis: o Review and analyze relevant documentation to ensure the understanding of an organizations function and capabilities. o Conduct relevant research to increase understanding in support of developing comprehensive solutions. o Logically structure recommendations and supporting data to formulate a solid, logical, and understandable business case. o Utilize appropriate business modeling techniques to represent and graphically depict various activities, processes, and data. These could include: – Business process modeling – Process flow modeling – Data flow modeling – Stakeholder analysis. Agile Roles : Conversant with Agile methodologies of project / product development along with the related phases and ceremonies. Prior experience as a scrum master, product owner, RTE, product manager. Having relevant certifications will be an advantage (CSPO, CSM, SAFe etc.) Project and Program Management : Perform the PMO functions to improve success of the project / program. Prior experience as a business project manager, business program manager Having relevant certifications will be an advantage (PMP etc.) Business Development and Strategy : Hands-on experience in Go-To-Market strategy formulation, business planning and business strategy. Support Cognizant leadership in the development of RFI's, RFP's and Service offerings Customer Relationship Management and build and maintain strong relationships at different levels of the client organizations. Domain Consulting: Strategy consulting, Organization Change Management (OCM), Digital Transformation, Market Assessment. (Candidates with one of BA / Agile / PM experience should be willing to learn other skillsets as mentioned below to be a part of the larger Lifesciences consulting team. Experience in Pharma Commercial domain is mandatory) Consulting skillset: Should be able to suggest new thoughts and ideas and implement them. Business development experience (contributed to or led responses to solicited RFPs and proactive proposals). Should have an excellent grasp of Lifesciences market, Lifesciences industry’s competitive landscape, key Lifesciences IT players and market control points. Should have successfully delivered technology and advisory consulting assignments. Excellent verbal, and written communication, problem solving approach, out of the box thinking, stakeholder management. Experience with MS Visio and PowerPoint will be an advantage. Contributed to the development, research and design of consulting and domain mindshare such as: articles, whitepapers, collateral development, infographics, leadership forums, collaboration sessions, Yammer, etc. The ideal candidate will have a technology and business background who can envision how technology can solve business problems and create a competitive advantage for our clients. Such a candidate will have a customer-first view and will know various tools such as Personas, Journey Maps, etc. The candidate should have experience in pharmaceutical market, especially Pharma Commercial domain . The candidate should be well-versed with the latest industry trends. They will also be conversant with Agile methodologies of project/product development along with the phases and ceremonies related to them. Experience in IT Consulting with be a definite plus. The candidates should also have experience of contributing and/or leading team of other consultants in projects, business development and research activities .

Study project specification / documents and develop the Bills of Material for Automatic Transfer Switches. To execute complex Work Orders by understanding the details and complete within given timeline. Candidate should create and comprehend the Interconnections Drawings. Assists in control systems designs and in the development of control system in case of new design. Review and understand Project requirements and support in Manufacturing. Effectively plan, schedule, and manage on multiple projects with deadlines. To review engineering work thoroughly by capturing all issues for 100 % quality deliverables to manufacturing. To manage priorities and deliver different task as per schedule. Coordinates with BU representatives as delegated to obtain their approval on various requirements as per their needs. To handle complete responsibility from WO review to release manufacturing and address all the issues to ensure 100 % quality deliverables to manufacturing. Coordinates assigned engineering work with other team member to resolve issues and fix them on priority. Ensure continuous learning on product and process to keep UpToDate with latest business updates. Promotes the creation of a work environment, assisted by leadership, which fosters directness, trust, communication, teamwork, empowerment, innovation, and satisfaction. Technical/Functional Skills: Should possess good knowledge of international codes & standards like IEC, CE, UL . Basic knowledge of Control System, Instrumentation and Electrical System. Basic knowledge of Communications networks. Knowledge of power distribution design. Familiarity with Switchgear MCCB , MCB , Relays and Generators. Functional knowledge of Unit Control Panels, PLC, Local Operator Panel, Anti-surge and performance control system, Protection system, JBs, etc Ability to work with Manager to effectively complete routine tasks. Strong verbal and written communications skills that are we'll organized and persuasive. Highly motivated self-starter with the ability to learn quickly Working knowledge with Microsoft office, AutoCAD, MS-Visio. Qualification: Bachelor in Electrical Engineering 8 - 10 years relevant experience in Control Panel industry is mandatory.

Hi, We are hiring for the ITES Company for Order To Cash (OTC) - Billing Role. Job Description Need Minimum 1 year in OTC - Collection Voice Process (Accounts Receivable) Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalations Month Closing Meeting SLA Dashboard Reports Handling Client Calls Handling Escalation process Measuring KPIs Quality Initiatives Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and represented across platforms. Successfully completed projects ahead of deadline, earning recognition from managers. Responsibilities included: managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management. Skills Required • Excellent communication • Domain knowledge / Excellent skills in MS Office, especially MS Excel • MS Visio (Process Maps) • Customer Centricity / Effective delegation / Time management • Commitment for excellence /Team handling. Key Skills a) Minimum 1 year in OTC - Collection Voice Process Experience b) Any Graduate For Position in Noida Search : Copy and Paste the link below https://outpace.in/job/order-to-cash-otc-billing/

Location: Remote, India Function: HV Product Requisition ID: 1032791 Our Company We’re Hitachi Vantara, the data foundation trusted by the world’s innovators. Our resilient, high-performance data infrastructure means that customers – from banks to theme parks – can focus on achieving the incredible with data. If you’ve seen the Las Vegas Sphere, you’ve seen just one example of how we empower businesses to automate, optimize, innovate – and wow their customers. Right now, we’re laying the foundation for our next wave of growth. We’re looking for people who love being part of a diverse, global team – and who get excited about making a real-world impact with data. The team We’re looking for a highly motivated information developer to work with our management software team to create product documentation. The role Confer with subject matter experts including Software Developers, Product Managers/Owners, Support, and Sales to establish technical specifications and use cases to determine the subject matter to be developed for publication. Research, gather, and analyze data from multiple sources (subject matter experts, product managers/owners) to develop content. Develop information development and publishing strategies aligned with the department standards as well as meet project-specific requirements by consulting with the Technical Publications leadership team and the cross-functional product team. Develop world-class product information with simple and concise English by organizing ideas and translating complex technical terms into information any reader (both native and non-native English readers) can understand. Clarifying terminology and working with software developers to achieve consistency in the product and documentation. What you’ll bring BA/BS degree in English, Journalism, Computer Science, or other relevant fields. Technical writing certification is a plus. An organized self-starter with a strong bias for action and the ability to work with cross-functional teams with interpersonal communication skills, particularly where technical information must be conveyed clearly. Strong technical aptitude to learn products through hands-on experience. Must have excellent writing skills, 10+ years of experience in software documentation, online publishing, online help development, API documentation, installation and user guides, and release notes. Proven technical writing and editing skills. Superior command of the English language including rules and usage. Experience with API tools such as Swagger. Proficiency in DITA, XML, MS Visio, and Adobe Acrobat is a must. Proficiency in SDL Tridion Docs (formally SDL Content Architect) or another Component Content Management System (CCMS) and oXygen or equivalent is a must. A strong understanding of topic-based authoring and reusable information architecture is a must. Working Experience using GEN AI is must. Experience with agile software development processes and tools, such as JIRA and Confluence, is a must. Project team lead experience is a must. People management experience is a plus. About us We’re a global team of innovators. Together, we harness engineering excellence and passion for insight to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can a make positive impact on their industries and society. If you believe that innovation can inspire the future, this is the place to fulfil your purpose and achieve your potential. #LI - SP7 Championing diversity, equity, and inclusion

AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. AtAHEAD, we prioritize creating a culture of belonging,where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD. We are an equal opportunity employer,anddo not discriminatebased onan individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, maritalstatus,or any other protected characteristic under applicable law, whether actual or perceived. We embraceall candidatesthatwillcontribute to the diversification and enrichment of ideas andperspectives atAHEAD. AHEAD is currently seeking a System Engineer to join the Cloud Services team. The successful candidate should have a several years in a system engineering role, with hands on experience working with various datacenter and enterprise level technologies and applications. Must be flexible in technology exposure and willing to stretch beyond what they currently know.The ideal candidate will need to possess exceptional team player skills, while also being self-motivated and driven to consistently deliver outstanding customer support. Additionally, the selected candidate will have demonstrated experience with troubleshooting production problems as well as implementing, upgrading and maintaining enterprise level systems and services. Responsibilities: Act as technical interface to CDI Clients to facilitate effective delivery of Datacenter and Cloud related services Datacenter & Collocation Management Infrastructure-as-a-Service Backup-as-a-Service Disaster Recovery-as-a-Service Design, implement, troubleshoot, analyze, and maintain internal and external customer environments. Create, request, and present technical specifications and requirements. Perform hardware and software installations, upgrades and maintenance. Participate in after-hours maintenance and on-call rotation. Identify, research, and resolve technical problems. Support Level 2 and Level 3 Engineers for problems identified with systems and network, and act as an escalation point for Managed Services support technicians. Standard system administration duties including equipment installation, System/Application install and patch management, log analysis, etc. Interface with third party vendors as liaison between client and vendor. Utilize superior customer service skills to provide first level interface for CDI clients. Plan and implement system automation to improve service efficiency and consistency. Create thorough documentation records of design specifications and instructional manuals as necessary to enable Managed Services personnel to be effective in understanding and managing client delivered services. Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures. Engages in continuous learning to stay abreast on new and emerging technologies. Qualifications: 10-14 years of prior IT experience; prior experience working for a service provider a plus Prior customer service experience Working experience with one or more infrastructure monitoring, alerting, and ticketing platforms Working experience managing & implementing virtualization technologies - vSphere, Hyper-V, Prism Working experience managing & implementing network virtualization technologies NSX-T preferred. Experience working with dynamic Routing protocols such as BGP/OSPF/ISIS/EIGRP Working knowledge of service provider networking including various MPLS technologies such as SR/LDP/RSVP-TE Experience with various firewalls including Cisco ASA/FTD, Palo Alto Networks, and FortiGate Knowledge of Provider edge networking configurations and requirements a plus Experience working in a service provider NOC supporting multiple customers Working experience of basic Linux administration such as managing file permissions, adding users, or setting up basic services Team player with excellent communication skills and the ability to manage assignments independently Nurturing personality and the desire to help in the development and mentoring of level 1 technicians Ability to achieve successful outcomes in handling difficult situations and to work with various customers and management levels Analytical and troubleshooting skills Ability to work in a fast-paced environment Shows initiative and acts independently to resolve problems Ability to manage multiple priorities and follow through on projects to completion Works effectively both as a team member and independently Effectively utilizes tools to resolve issues and escalates appropriately Proficient in documentation creation leveraging Microsoft Visio & Office. Ability to work independently, prioritizes existing projects, and proactively determine areas requiring additional attention, monitoring, or maintenance Excellent written, communication, and problem-solving skills are a must Experience with VMware vCloud Director a plus Experience with Zerto Virtual Replication a plus Experience with Public Clouds (AWS/Azure) a plus Experience with Automation/Orchestration/scripting (ansible/python/PowerShell) a plus CCNP Service Provider VMware vSphere Certifications a plus Azure/Amazon Certifications a plu Why AHEAD: Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between. We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning. USA Employment Benefits include - Medical, Dental, and Vision Insurance - 401(k) - Paid company holidays - Paid time off - Paid parental and caregiver leave - Plus more! See benefits https://www.aheadbenefits.com/ for additional details. The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

Skill required: Configure Price Quote - Pricing & Profitability Optimization Designation: Pricing Optimization Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Excellent Communication Skills: Strong verbal and written communication skills to interact with customers and internal stakeholders effectively. Analytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insights to the sales teams. Pricing Knowledge:Understanding of pricing concepts, including cost-plus, value-based, and competitive pricing.CRM Proficiency:Expertise in using CRM systems to manage pricing data and generate quotes. Communication Skills: Excellent written and verbal communication skills to effectively convey pricing information to sales teams and customers. Collaboration:Ability to work effectively with sales teams, marketing, finance, and other departments for workflows of the pricing approvals and queries. Relevant Experience:Previous experience in a sales pricing support role, preferably within the same industry. Proven track record of effectively managing pricing requests.""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: "A ""Sales Pricing Support Specialist"" is responsible for providing pricing and administrative support to the sales team by managing pricing enablement, generating accurate quotes, and ensuring compliance with pricing policies, ultimately aiming to optimize sales revenue and profitability while maintaining competitive pricing.Key Responsibilities:Quote Generation:Develop and deliver accurate and timely sales quotes based on product specifications, customer needs, and pricing guidelines. Pricing Strategy Development:Collaborate with client to implement aligned pricing strategies from Sales Organisation for new products, promotions, and customer segments. Pricing Compliance:Monitor and enforce established pricing policies, ensuring adherence to company guidelines and legal regulations. Data Management:Maintain and update pricing data in CRM systems, including product details, pricing tiers, and discounts. Sales Support:Provide pricing information and guidance to sales representatives, addressing pricing inquiries and resolving customer concerns. Reporting:Generate regular pricing reports and dashboards to track key metrics and identify trends. " Qualification Any Graduation

Skill required: Configure Price Quote - Pricing & Profitability Optimization Designation: Pricing Optimization Senior Analyst Qualifications: Any Graduation Years of Experience: 5 to 8 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Excellent Communication Skills: Strong verbal and written communication skills to interact with customers and internal stakeholders effectively. Analytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insights to the sales teams. Pricing Knowledge:Understanding of pricing concepts, including cost-plus, value-based, and competitive pricing.CRM Proficiency:Expertise in using CRM systems to manage pricing data and generate quotes. Communication Skills: Excellent written and verbal communication skills to effectively convey pricing information to sales teams and customers. Collaboration:Ability to work effectively with sales teams, marketing, finance, and other departments for workflows of the pricing approvals and queries. Relevant Experience:Previous experience in a sales pricing support role, preferably within the same industry. Proven track record of effectively managing pricing requests.""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: "A ""Sales Pricing Support Specialist"" is responsible for providing pricing and administrative support to the sales team by managing pricing enablement, generating accurate quotes, and ensuring compliance with pricing policies, ultimately aiming to optimize sales revenue and profitability while maintaining competitive pricing.Key Responsibilities:Quote Generation:Develop and deliver accurate and timely sales quotes based on product specifications, customer needs, and pricing guidelines. Pricing Strategy Development:Collaborate with client to implement aligned pricing strategies from Sales Organisation for new products, promotions, and customer segments. Pricing Compliance:Monitor and enforce established pricing policies, ensuring adherence to company guidelines and legal regulations. Data Management:Maintain and update pricing data in CRM systems, including product details, pricing tiers, and discounts. Sales Support:Provide pricing information and guidance to sales representatives, addressing pricing inquiries and resolving customer concerns. Reporting:Generate regular pricing reports and dashboards to track key metrics and identify trends. " Qualification Any Graduation

Skill required: Configure Price Quote - Pricing & Profitability Optimization Designation: Pricing Optimization Analyst Qualifications: Any Graduation Years of Experience: 3 to 5 years What would you do? Transforming sales to become a future-ready and digital B2B revenue engine.The team helps assess, design, build and implement best practices on process, organization, and technology to create, execute, and run a collaborative sales and support roles.A set of techniques and processes that support defining a pricing strategy, creating a pricing model, and ensuring differentiated value for the opportunity pursuit. What are we looking for? "Proven experience in sales operations within a BPO environment, ideally with expertise in managing large sales teams and complex data sets. Knowledge of industry-specific sales processes and best practices Excellent Communication Skills: Strong verbal and written communication skills to interact with customers and internal stakeholders effectively. Analytical Skills: Strong analytical mindset with ability to analyse data from various reports and provide insights to the sales teams. Pricing Knowledge:Understanding of pricing concepts, including cost-plus, value-based, and competitive pricing.CRM Proficiency:Expertise in using CRM systems to manage pricing data and generate quotes. Communication Skills: Excellent written and verbal communication skills to effectively convey pricing information to sales teams and customers. Collaboration:Ability to work effectively with sales teams, marketing, finance, and other departments for workflows of the pricing approvals and queries. Relevant Experience:Previous experience in a sales pricing support role, preferably within the same industry. Proven track record of effectively managing pricing requests.""- Ability to establish strong client relationship Ability to manage multiple stakeholders Adaptable and flexible Collaboration and interpersonal skills Problem-solving skills" Roles and Responsibilities: "A ""Sales Pricing Support Specialist"" is responsible for providing pricing and administrative support to the sales team by managing pricing enablement, generating accurate quotes, and ensuring compliance with pricing policies, ultimately aiming to optimize sales revenue and profitability while maintaining competitive pricing.Key Responsibilities:Quote Generation:Develop and deliver accurate and timely sales quotes based on product specifications, customer needs, and pricing guidelines. Pricing Strategy Development:Collaborate with client to implement aligned pricing strategies from Sales Organisation for new products, promotions, and customer segments. Pricing Compliance:Monitor and enforce established pricing policies, ensuring adherence to company guidelines and legal regulations. Data Management:Maintain and update pricing data in CRM systems, including product details, pricing tiers, and discounts. Sales Support:Provide pricing information and guidance to sales representatives, addressing pricing inquiries and resolving customer concerns. Reporting:Generate regular pricing reports and dashboards to track key metrics and identify trends. " Qualification Any Graduation

Notice Period: Immediate Joiner Skills Required: Spring framework 2.2+, Struts, Hibernate (ORM), Ext JS or any other Java script frameworks, MSSQL and SQL query language, XML, XSL, Tomcat 6.0+ Optional : BIRT reporting framework, Apache Velocity, Free Marker, Symphony OS Workflow, Microsoft Visio Activities need to handle: Work as Section Head of HRMS team. Technical and Functional consultants of HRMS-responsible for Business analysis, coredevelopment, implementation, coordination and follow-up activities. Analyze, develop, troubleshoot and debug software programs for commercial or enduser applications in HRMS & Payroll. Experienced in, requirements gathering, analysis, development, deployment andsupport of Be-Spoke solutions or Standard HRM solutions and tools. (Personnel andPayroll management, human resources management, and Workflow management,) Ample experience in Change management practices. Ability to automate HR operations& elevate employee experience. Experienced in Biometric systems management and integration to HRMS suite. Manage the Java based application (HRMS) that includes Source Code, repositories,Schema, Database management, Source Code promotion, enhancement, bug fixes,end-user support, etc. Modify code in terms of frontend screens, Business Logic, XML, workflows and BIRT &XSLT Reports. Ability to design and develop new reports and modify existing ones. Exposure on MS SQL, MySQL and Postgre SQL and Open source data bases and backendscripts. Manage outbound and inbound integrations between Oracle, HRMS and Third PartyApplications. Provide Technical and User support for the HRMS & PAYROLL systems. Maintain Technical & User Documentation for the HRMS and Payroll systems. Impart job related training to subordinates and handhold them when required.

Job Title: Technical Writer Location: Head Office Varanasi Uttar Pradesh Department: Information & Communication Technology Salary: Negotiable About the role: As a technical writer, you will play a crucial role in our organization by translating complex technical information into clear, concise, and user-friendly documentation. Your primary responsibility will be to create, edit, and maintain various types of technical content, such as user manuals, DFDs, SOPs, SRS, meeting minutes, and other related technical documents. You will collaborate closely with subject matter experts, software developers, and product managers to collect information and ensure accuracy in your documentation. Responsibilities of a Technical Writer: Develop comprehensive documentation that meets organizational standards. Obtain a deep understanding of products and services to translate complex product information into simple, polished, and engaging content. Write user-friendly content that meets the needs of the target audience, providing product insights in a simple language that sets our users up for success. Research, outline, write, and edit new content, working closely with various departments to understand project requirements. Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation Research, create, and maintain information architecture templates that uphold organizational and legal standards and allow for easy data migration. Use photographs, drawings, diagrams, animation, and charts that increase users understanding. Gather usability feedback from customers, designers, and manufacturers. Revise documents as new issues arise. Skill sets and experience required for technical writers: Proven ability to handle multiple projects simultaneously, with an eye for prioritization. Firm understanding of the Software Development Life Cycle (SDLC) Well-versed in networking and servers. Experience using tools to create documentation (RoboHelp, MS Word) Proven ability to quickly learn and understand complex topics. Previous experience writing documentation and procedural materials for multiple audiences. Superior written and verbal communication skills. Experience working with engineering teams and helping refine content and create visuals and diagrams for technical support content. Eligibility Criteria: Education: BCA, MCA, or B. Tech (CS/IT) or a related field. Experience: 2+ years of experience in Tech writer Skills: Strong knowledge of Technical Documentation, Firm Understanding of SDLC, able to create diagram for technical support content. Communication: Excellent verbal and written communication skills to liaise with technical and non-technical stakeholders. How to Apply: Email Application: Send your CV to hr19@cashpor.in with the subject line: Applying for the position of Tech Writer" CC the HR Team: Include hr20@cashpor.in and hr35@cashpor.in in the CC field. LinkedIn Application: Apply through LinkedIn as well . URL for LinkedIn :- (14) Technical Writer | Cashpor Micro Credit | LinkedIn Await Response: The HR team will contact shortlisted candidates for further steps. Mode of Interview: Technical Assessment Personal Interview If you're an IT professional eager to work in a fast-paced information Security environment , apply now and help us fortify our digital defenses! Regards, Devendra Pratap Singh Sr. Manager - HRD CASHPOR Micro Credit

etermine the design and workout strategy for new projects. Lead the Project lifecycle closely following Governance models. • Identify and resolve issues reported within defines SLAs part of routine maintenance of existing applications built in SharePoint online. • Report extraction and automations to support different metrics, that are maintained in the applications. • Work with Stakeholders on the enhancements in the existing applications. Project Planning, Tracking, & Reporting • Workout budgetary estimates during kick off, after understanding the high-level requirements. • Support the team in project planning activities, identify risks proactively, escalating thru appropriate channels as required and responsible for closely tracking the actual efforts • Communicate regularly the status of Projects, risks that creeps, impediments if any. Design • Familiar with Microsoft Visio, Word to create HLD, LLD, DLD in various stages of SharePoint site development and maintenance. • Minimum 3 - 5 years of experience in successfully developing APIs using C#, .NET Core. • Strong .NET & C# expertise on backend services with async programming and memory management. • Experienced in object-oriented programming and design patterns • 5+ years working with Web API (.NET core), REST Services, WCF or SOAP Services. • 4+ years of experience in database principles, such as SQL • Working experience with Splunk (logging), AppDynamics, JSON/XML, Caching, Performance Analysis & Profiling, • Experience resolving code smells, vulnerabilities, and application security flaws. • Experience with source code repositories tools, BitBucket, GitHub. • Professional experience with CI/CD pipelines, Aws, ECS , Docker and Kubernetes • Ability to interact and communicate successfully with business partners and technology teams. Location: This position can be based in any of the following locations: Gurgaon For internal use only: R000106663

Role & responsibilities 1. Acting as a liaison between Software and various other functions. 2. Should be proficient in writing detailed functional requirements documents, business requirements documents, and Data Flow Diagrams for various business processes. 3. Applicant must have cross-functional knowledge in operations of HR and take end-to-end responsibility of business process flows and translate them into functional specifications documents for the software team. 4. Ability to interact with Clients/ stakeholders and users to gather all the requirements, understanding why the requirements are made, do the feasibility study and formulating that to the Software team. 5. Getting the timeline and post completion of development work with the developers ensuring the developed product is as per the gathered requirement and help users with the acceptance testing. 6. Documenting the requirements and extend existing operational documentation and in case of any changes in the business process, the change should be maintained, approved & documented. 7.SCRUM methodology is added advantage 8. Should have prior team handling experience and can lead a team of junior BA. Preferred candidate profile 1. Ability to keep track of all changes and maintain the versions of various documents in case any change occurs to any pre-documented processes. 2. To make sure deliverables are of the highest quality, matching with the requirements provided, and yielding the output which was expected at the time of requirement gathering. 3. Good written, verbal communication skills, strong analytical ability, and good interpersonal skills 4. Strong experience in requirement gathering, FRD, BRD, Wireframes, drafting of User Stories and Acceptance Criteria with different scenarios. 5. Domain Knowledge of HRMS is a must. 6.Should be able to prepare functional specifications with User stories with Acceptance Criteria, use cases for development and explain the same to developers. 7. Knowledge of Tools like MS Visio and Team foundation Server (TFS) or JIRA, would be an added advantage. Perks and benefits

Job Area: Engineering Services Group, Engineering Services Group > Technical Communications - Writing General Summary: Minimum qualifications: Bachelor"™s degree in engineering, Computer Science, Communications, English, or related field 5 to 8 years of experience writing and editing hardware or software content for developer audiences Experience in document development, with demonstrated writing, editing, formatting, design, and proofreading skills Knowledge of DITA, XML, or markup languages (e.g. HTML), Web content development and document delivery Familiarity with graphics packages -- Adobe Illustrator and Microsoft Visio Skilled in Microsoft suite of applications Excellent attention to detail, with the ability to work in a fast-paced, dynamic environment Experience in integrating AI into work processes including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the writing function. Desirable: Experience with Developer Documentation Knowledge of Content Management Systems - Working knowledge of Perforce/GitHub Web content development and document delivery, JIRA and Confluence, Sphinx and RST, Markdown Ability to understand chipset layout/circuit design, connected systems, CPU architectures, digital interfaces Video creation and editing Minimum Qualifications: Bachelor's degree in Engineering, Computer Science, Communications, English, or related field and 4+ years of experience writing and editing software and/or hardware documentation and content, or related work experience. OR Associate's degree and 6+ years of writing and editing software and/or hardware documentation and content, or related work experience. OR High School diploma or equivalent and 8+ years of writing and editing software and/or hardware documentation and content, or related work experience.

Job Area: Engineering Services Group, Engineering Services Group > Technical Communications - Writing General Summary: Bachelor"™s degree in engineering, Computer Science, Communications, English, or related field 5 to 8 years of experience writing and editing hardware or software content for developer audiences Experience in document development, with demonstrated writing, editing, formatting, design, and proofreading skills Knowledge of DITA, XML, or markup languages (e.g. HTML), Web content development and document delivery Familiarity with graphics packages -- Adobe Illustrator and Microsoft Visio Skilled in Microsoft suite of applications Excellent attention to detail, with the ability to work in a fast-paced, dynamic environment Experience in integrating AI into work processes including using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the writing function. Desirable: Experience with Developer Documentation Knowledge of Content Management Systems - Working knowledge of Perforce/GitHub Web content development and document delivery, JIRA and Confluence, Sphinx and RST, Markdown Ability to understand chipset layout/circuit design, connected systems, CPU architectures, digital interfaces Video creation and editing Minimum Qualifications: Bachelor's degree in Engineering, Computer Science, Communications, English, or related field and 4+ years of experience writing and editing software and/or hardware documentation and content, or related work experience. OR Associate's degree and 6+ years of writing and editing software and/or hardware documentation and content, or related work experience. OR High School diploma or equivalent and 8+ years of writing and editing software and/or hardware documentation and content, or related work experience.

About The Role : Job TitleTechnical Writer Location Pune, India Corporate Title Assistant Vice President Role Description Do you enjoy being part of the team who are delivering the latest innovation? Do you have experience as a technical writer whose task is to convey complex information in simple terms to an audience of the public or a very select group of readers? If so, were looking for someone like you to help us deliver our vision for network automation services. As a Technical Writer , youll be an integral part of the Network Services Automation team based in Pune/Bangalore. We are a new team with seriously big ambitions. Youll help us achieve our goal of network automation which will allow faster time to market, reduce operational costs and increase productivity. What we'll offer you As part of our flexible scheme, here are just some of the benefits that youll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Writing and editing easy-to-understand user interface text, online user manuals, guides, and handbooks. Create and maintain the information architecture. Collaborating with developers and engineers to collect information. Ensuring technical accuracy and clarity. Updating and maintaining documentation as products evolve. Conducting research and gathering data. Compiling and evaluating data. Composing and revising technical material. Managing revisions and input. Analyse existing and potential content, focusing on reuse and single-sourcing opportunities Organizing the workflow for documentation. Your skills and experience Degree in Computer Engineering, Business Administration or related field. A minimum of 5+ years of experience as a technical writer of software documentation. Proficient in various Publishing and Authoring tools. Ability to deliver high quality documentation paying attention to detail. Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures. Excellent written skills in English. Strong working knowledge of Microsoft Office. Basic familiarity with the SDLC and software development. Good experience working with tools like Jira, Confluence etc. Fundamental Analytical skills (including tools like SQL and Excel) and conceptual thinking skills. Experienced with concepts like Agile Methodologies. Understanding of networking domain and technologies is an add-on. Exceptional Communication and Interpersonal Skills. How we'll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs

About The Role Solution architect capable of developing solutions in reporting via Power BI and automation via Power Platform/Power Apps. Core Technical Skills: Microsoft Scripting languages- DotNet, Visual Basic (Must have) Databases- SQL Server, Oracle PL/SQL (Must have) Reporting- Microsoft Power BI (Must have) Automation- Power Platform and Power Apps (Must have) Microsoft Azure- Knowledge to navigate Azure and set up function apps (Must have) Preferred to be Microsoft Certified (AZ-900 and above) Soft Skills: Articulate and Communicative (ability to engage functional/business partners) Safe Agile / Scrum methodology MS Visio Azure DevOps exposure Roles & Responsibilities: Develop full stack custom business solutions in Reporting suites like Microsoft power BI and power Platform from scratch involving data modeling, workflows and reporting Abilities to process large excel pivots via formulae and excel Macros Ability to understand and develop existing/new solutions based on .Net and Visual Basic Ability to write complex Oracle SQL queries, tune SQLs to improve response time and develop Stored Procedures and DB packages Ability to function independently and own a complete initiative from specs to production deployment using SDLC concepts on high quality design and QA Required Experience: At least 5 years of overall IT experience Req for MSCI Mumbai / Pune

About The Role Job Title : Knowledge Anchor Designation : A/SA Program : Support Process : CO_KM Shift Details : Night Shit(Rotational) Detailed Job/ Role Description: Would be responsible for conducting onboarding, refresher and continual training program for front line and managerial workforce Would be required to adhere to internal training and documentation processes Risk Mitigation Risk Evaluation by conducting periodic audits Process Documentation / Update [BPD, Checklist, Metadata, Training Docs, SOP] Change Management The candidate would be responsible training new hire employees and conduct refresher training for on-floor employees The candidate would be responsible for driving performance of employees falling under the vintage of 0-90 days post certification Monitor calls/chats on Communication, Soft Skills, Process and Compliance Parameters Provide Coaching & Feedback to enhance agent performance Participate in calibrations to ensure consistent scoring & feedback delivery approach Keep the reps updated on new process changes/updates, improvement initiatives Prepare and implement the action plans post analyzing audit data, compliance reports, communication & Process related data points Essential skill-set required: Excellent communication skills (both verbal and written) Eye for detail Excellent facilitation skills Excellent execution skills Analytical Thinking and Problem Solving Knowledge of MS Excel, MS Word, MS PowerPoint and MS Visio Willing to take charge and initiative as per business requirements The candidate should be aware of various learning methodologies which would help the candidate in handling different types of learners Candidate should have knowledge about methodologies used for designing content Candidate should be aware of methodologies to check knowledge retention and evaluate overall training performance Candidate should have undergone and cleared one TTT mode Work experience required: The candidate should possess minimum of 2 years of experience in the same field Formal Qualifications: Basic Graduate or above Basic knowledge of computer Working knowledge of Excel, Word and PowerPoint