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3.0 - 7.0 years

12 - 24 Lacs

Gurugram

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We're hiring a B2C Product Manager at Visa2Fly (Gurgaon). Own the roadmap, improve UX, and drive growth for Indias leading visa-tech platform. 3+ yrs in B2C products required. Must know GA4, SQL, Figma. Full-time, in-office.

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3.0 - 6.0 years

10 - 16 Lacs

Bengaluru

Hybrid

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Hello, Urgent job openings for Associate Product Manager @ GlobalData(Bengaluru) Job Description given below please go through to understand the requirement. if requirement is matching to your profile & interested to apply please share your updated resume @ mail id (m.salim@globaldata.com). Mention Subject Line :- Applying for Associate Product Manager @ GlobalData(Bengaluru) Share your details in the mail :- Your Full Name : Mobile # : Qualification : Company Name : Designation : Total Work Experience Years : Work Experience matching to the job criteria : Team/Project size handled : Current CTC : Expected CTC : Notice Period : Current Location : Job Description Associate Product Manager Location: Bangalore Role Overview We are seeking a motivated and detail-oriented Product Manager with 13 years of experience to join our dynamic team. This role requires working closely with cross-functional stakeholders to shape and deliver innovative product solutions that drive business impact. Key Responsibilities Lead end-to-end product development from ideation and requirement gathering to launch Collaborate effectively with senior leadership, AI-steer committees, and cross-functional teams including Engineering, Design, Sales, and Marketing Draft clear Product Requirement Documents (PRDs), user stories, and prototypes to communicate product vision and specifications Conduct detailed market and competitor research to inform product decisions and maintain competitive advantage Utilize product analytics tools such as Amplitude, CleverTap, or Mixpanel to monitor user behavior and drive data-informed decisions Continuously track product performance, identify improvement opportunities, and implement measures to boost user adoption and satisfaction Address and resolve customer queries and feedback with a customer-centric approach Stay abreast of industry trends, emerging technologies, AI advancements, and best practices in product management and UX/UI design Qualifications Bachelors degree in computer science, Engineering, or a related technical discipline; an MBA/PGDM or specialized certification in Product Management is preferred Minimum 1 year of experience in Product Management, preferably in B2B SaaS companies or AI-driven startups Exposure to product analytics tools like Amplitude, CleverTap, or Mixpanel Experience with AI technologies, Large Language Models (LLMs), and Agents/Copilots/GPTs is a strong advantage Understanding of UX/UI principles with the ability to collaborate closely with design teams to deliver user-friendly solutions Thanks & Regards, Salim (Human Resources)

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2.0 - 3.0 years

9 - 13 Lacs

Bengaluru

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Job : Job TitleCRM Manager - Customer Loyalty Job TypeRegular/ Job CategoryWatches & Wearables - Marketing DepartmentMarketing - E-commerce LocationBengaluru, Karnataka, India Titan, a leading brand in the watches and wearables industry, is seeking a highly motivated and experienced CRM Manager to join our team. As the CRM Manager, you will be responsible for developing and implementing strategies to enhance customer loyalty and retention. This is a key role within our Marketing and E-commerce department, and you will have the opportunity to work with a dynamic and talented team. Key Responsibilities: - Develop and implement CRM strategies to increase customer loyalty and retention - Analyze customer data and behavior to identify opportunities for improvement - Collaborate with cross-functional teams to create targeted marketing campaigns and promotions - Monitor and track customer engagement and satisfaction levels - Utilize CRM tools and platforms to manage customer data and communication - Conduct market research and stay updated on industry trends to inform CRM strategies - Develop and maintain relationships with key stakeholders, including customers, vendors, and internal teams - Manage a team of CRM specialists and provide guidance and support as needed Additional Parameters: - This is a full-time, regular/permanent position - The role is based in Bengaluru, Karnataka, India - Some travel may be required for this role If you are a results-driven and customer-focused individual with a passion for the watches and wearables industry, we encourage you to apply for this exciting opportunity at Titan. Join our team and be a part of our journey to enhance customer loyalty and drive business growth. Work Experience Qualifications: Bachelor\u2019s degree in Marketing, Business, Data Analytics, or a related field. Experience: 2\u20133 years of experience in CRM campaign management, lifecycle marketing, or retention strategies. - Certifications in CRM platforms (e.g., Salesforce Certified CRM Specialist, HubSpot CRM) are a plus. - Experience in E-commerce, SaaS, Fintech, or Telecom industries is preferred. Required Skills & Expertise: Technical Skills: - Hands-on experience with CRM platforms and marketing automation tools (e.g., Salesforce, HubSpot, Klaviyo, MoEngage). -Knowledge of data analytics tools (e.g., Google Analytics 4, Mixpanel, Looker Studio,Adobe analytics). - Experience in A/B testing tools (e.g.,SFMC, Google Optimize, VWO). - Familiarity with SQL and database querying (preferred but not mandatory). Functional Skills: - Expertise in customer segmentation and behavioral targeting. - Strong understanding of customer lifecycle stages and lifecycle marketing strategies. - Proven ability to design and execute automated customer journeys. - Competency in analyzing and interpreting customer engagement data. \uFEFFSoft Skills: - Strategic ThinkingAbility to align CRM campaigns with broader business objectives. - Communication Skills: Clear articulation of strategies and data insights across teams. - Problem-SolvingProactive approach to identifying and addressing campaign challenges. - Attention to DetailPrecision in campaign execution and reporting. - CollaborationStrong interpersonal skills to work effectively with cross-functional teams.

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3.0 - 7.0 years

7 - 10 Lacs

Mumbai

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Product Manager Conversion About the Role We are looking for a Product Manager who is passionate about crafting seamless, high-conversion user onboarding journeys in fintech. You will lead the end-to-end product experience from signup to activation, leveraging data, design, and tech collaboration to continuously improve the funnel. If you enjoy working on user-first digital products, solving real-world onboarding challenges at scale, and collaborating across functions to drive impact, this is the role for you. Job Description: The Product Manager will be responsible for planning and executing product strategy across the onboarding lifecycle including funnel design, data-led experimentation, and close coordination with engineering and risk teams. You will ensure that our onboarding experience is simple, scalable, compliant, and effective in converting users into transacting customers. Key Responsibilities: Product Strategy & Vision Define and evolve the product vision for user onboarding and early lifecycle journeys. Use funnel diagnostics, user research, and competitor benchmarking to shape the roadmap. Balance user experience, compliance (KYC, risk), and operational scalability. Drive end-to-end product development from concept (0) to launch (1). Product Development Own the onboarding and activation funnel in the app from app open to first transaction. Define user journeys, edge cases, and success metrics in detailed PRDs. Work closely with engineers to validate tech feasibility, resolve blockers, and ensure timely delivery. Collaborate with design and compliance to maintain frictionless but secure flows. Analytics & Iteration Set up dashboards to track funnel metrics, drop-offs, time-to-KYC, and activation cohorts. Run A/B experiments and use behavioral insights to iterate and optimize flows. Deep-dive into data to identify root causes of user friction or drop-offs. Partner with analytics and CX teams to gather qualitative and quantitative feedback. Cross-functional Collaboration Work closely with business, marketing, design, and tech teams to ensure alignment on onboarding goals. Coordinate with risk and ops teams for fraud checks, verifications, and backend flows. Skills & Qualifications 35 years of product management experience in consumer-facing digital products, preferably in fintech, lending, or neobanking. Proven track record of owning onboarding or user activation funnels in a mobile-first environment. Strong analytical mindset comfortable using tools like Mixpanel, Amplitude, SQL, or Looker. Decent technical understanding able to discuss APIs, integration approaches, and app-side behavior with engineers. User-first approach, but able to work within constraints of regulation, fraud, and backend systems. Excellent communication and execution skills self-starter who thrives in fast-paced environments. Good to Have Experience with KYC, video verification, or fraud management workflows. Exposure to gamification or progressive profiling in onboarding. Prior experience with experimentation platforms and cohort analytics. Experience in using AI led tools to improve funnel conversion metrics

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18.0 - 20.0 years

0 Lacs

Bengaluru, Karnataka, India

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Job Description Job Title: Business Impact Manager - Digital Solutions Your Role: Consumer & Market Understanding Deeply understand digital consumer behaviors, expectations and journeys. Leverage consumer insights, data analytics, and market trends to inform product strategy. Product-Value Strategy Translate consumer insights into meaningful, high-impact digital product features. Ensure AI and app-based features are aligned with tangible business goals and user value. Business Impact & ROI Mapping Define success metrics and track the business impact (revenue, efficiency, engagement) of digital initiatives. Build and maintain ROI models to evaluate feature performance and prioritize roadmap decisions. Cross-functional Collaboration Partner with Product, UX, Engineering, Analytics, and Marketing to align on value delivery. Influence roadmap planning with a sharp focus on customer benefit and business return. Performance Monitoring & Feedback Loops Regularly assess digital features post-launch for value realization. Recommend optimizations or pivots based on data-driven insights. Strategic Planning & Advocacy Contribute to digital product roadmaps from a value-first lens. Advocate for a consumer-centric, value-driven product culture across teams. You're the right fit if: 18+ years of experience in digital strategy, product management, consumer insights, or a related field. Engineering / MBA with relevant experience. Strong understanding of AI-powered features, digital ecosystems (web/app/cloud), and consumer behavior. Proven ability to translate complex data and insights into strategic recommendations. Strong communication, storytelling and influencing skills, especially around business impact. Experience working in cross-functional environments. Nice to Have: Experience in consumer goods, retail, or D2C digital products. Familiarity with product analytics tools (e.g., Mixpanel, Amplitude, GA4). Exposure to agile product development methodologies. About Philips We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help the lives of others. u2022 Learn more about . u2022 Discover . u2022 Learn more about . If youu2019re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our culture of impact with care . #LI-PHILIN #DIW

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4.0 - 6.0 years

3 - 7 Lacs

Bengaluru

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React Native Developer. Role Overview. We are seeking a talented React Native Developer with 3–4 years of mobile app development experience to design, develop, and optimize a high-performance consumer-facing mobile application for iOS and Android. In this role, you will focus on creating seamless UI/UX, managing dynamic listings, and driving user engagement, while collaborating closely with native iOS and Android developers for critical integrations.. Key Responsibilities. Design, develop, and enhance a React Native application for iOS and Android with a strong focus on achieving high conversion rates.. Implement dynamic listing features to optimize the browsing experience.. Collaborate with native developers to integrate native modules where necessary.. Optimize app performance, responsiveness, and scalability to manage high traffic effectively.. Integrate analytics tools and execute A/B testing to refine user journeys.. Develop push notifications and in-app messaging systems to bolster user engagement.. Ensure clean, maintainable, and efficient code by adhering to best practices.. Debug and resolve technical issues to ensure a seamless user experience.. Manage app deployment processes for the App Store and Google Play.. What We Look For. Skills:. 3–4 years of mobile app development experience using React Native.. Strong proficiency in JavaScript (ES6+); TypeScript is preferred.. Expertise in React Hooks, Redux, Context API, and React Navigation.. Solid experience with RESTful APIs, GraphQL, and third-party SDK integrations.. Proven ability in optimizing conversion rates and implementing A/B tests.. Familiarity with native iOS/Android module integration; basic knowledge of Swift, Kotlin, or Objective-C is a plus.. Strong skills in performance profiling, debugging, and memory optimization.. Experience working with analytics tools such as Google Analytics or Mixpanel.. Familiarity with Git, CI/CD pipelines, and testing frameworks like Jest, Detox, or Appium.. Experience with Firebase, push notifications, and deep linking.. Proven track record in Series A–D product-based companies, with overall 5+ years of experience including at least 3 years in React Native.. Experience in end-to-end app deployment and handling critical business modules.. Mentoring experience is a bonus.. Ability to work from an office or in a hybrid model.. Qualifications. Required Experience: 3–4 years in mobile app development with React Native and 5+ years of total software development experience.. Bonus Points: Prior experience mentoring team members and a track record of managing critical business modules from design to deployment.. Compensation. Up to 40 LPA INR per annum. What We Offer. Competitive compensation and benefits package. Professional growth and career development opportunities. A collaborative and innovative work environment. We look forward to receiving your application and exploring how you can contribute to our mission of enriching spiritual lives through innovative technology.. Show more Show less

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5.0 - 9.0 years

8 - 12 Lacs

Mumbai

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Job Description. We are looking for a driven and innovative Growth Manager to help scale kPaisa’s user base and revenue across various product offerings such as digital gold, mutual funds, loans, and fixed deposits. In this role, you’ll analyze data, design growth strategies, and implement campaigns to accelerate user acquisition, retention, and engagement.. Roles And Responsibilites. Develop and execute data-driven growth strategies across multiple channels (digital marketing, partnerships, referrals, etc.).. Collaborate with marketing, product, and sales teams to design and execute campaigns aimed at driving user growth.. Analyze user behavior, conversion funnels, and key metrics to identify opportunities for growth.. Lead A/B testing and optimize growth experiments to continuously improve campaign performance.. Monitor key KPIs, including user retention, lifetime value, and engagement rates, to ensure sustainable growth.. Provide insights and reports to leadership on the effectiveness of growth initiatives and suggest areas of improvement.. Skills Required. 2–5 years of experience in growth marketing, user acquisition, or product growth roles, preferably in fintech or BFSI.. Strong analytical skills with the ability to use data to drive decision-making.. Hands-on experience with growth tools, A/B testing, and optimization techniques.. Knowledge of various marketing channels (performance marketing, social media, email campaigns, etc.).. Experience in CRM tools, analytics tools (Google Analytics, Mixpanel), and other growth-oriented platforms.. Experience in CRM tools, analytics tools (Google Analytics, Mixpanel), and other growth-oriented platforms.. A passion for experimentation, testing new ideas, and optimizing results.. What we have to offer. Flexible work hours. First hand fintech development opportunity. Meritocracy driven, candid startup culture. Show more Show less

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4.0 - 7.0 years

6 - 12 Lacs

Chennai

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Job Title : Mobile Developer Experience : 4+ Years Location : Guindy, Chennai Reports To : Head of Development. About us : Newage Software ( www.newage-global.com) is well-known for its freight forwarding software and digitized back-office services, which fulfil the ever-changing needs of freight forwarding and logistics industries. Our end-to-end freight forwarding SaaS-based ERP software and digitized back-office services improve operational effectiveness, avoid cost leakage, and provide actionable insights to customers. Our digitized services are based on leading technologies and automation functionality, which work well for all types of companies like small, medium, and large businesses for their sales, finance, accounting, documentation, and customer operations. Newage has been serving customers worldwide for over 18 years and has become the foremost choice in the freight forwarding and logistics industry. As we continue to grow, were looking for a Mobile Developer whos obsessed with clean code, great UI/UX, and performance-driven mobile experiences. Role Summary As a Mobile Developer, youll be responsible for designing, developing, and maintaining high-quality mobile applications across Android and iOS platforms. You’ll work closely with product managers, designers, and backend engineers to deliver user-friendly and efficient mobile products that scale. Key Responsibilities Design and build advanced applications for iOS and/or Android platforms using native or cross-platform tools (e.g., React Native, Flutter, Swift, Kotlin). Collaborate with cross-functional teams to define, design, and ship new features. Translate UI/UX designs into high-performance code with pixel-perfect implementation. Ensure the performance, quality, and responsiveness of applications. Identify and fix bugs and performance bottlenecks. Maintain code quality through unit tests, code reviews, and best practices. Stay up-to-date with emerging mobile technologies, tools, and frameworks. Participate in Agile development ceremonies (sprint planning, stand-ups, retrospectives). Required Skills & Experience 4+ years of professional experience in mobile application development. Proficiency in either native (Swift/Kotlin) or cross-platform frameworks (React Native, Flutter). Strong understanding of mobile architecture patterns (MVC, MVVM, etc.). Experience working with RESTful APIs and third-party libraries (e.g., Firebase, Google Maps, Push Notifications). Familiarity with mobile UI/UX design standards and performance optimization. Good understanding of version control tools like Git. Experience with CI/CD for mobile apps (App Store, Play Store deployments). Solid problem-solving and communication skills. Nice to Have Experience with BLE, geolocation, offline storage, or real-time data sync. Knowledge of DevOps or infrastructure tools (Fastlane, Bitrise, etc.). Exposure to analytics tools (Firebase, Mixpanel, etc.). Previous experience in product startups or SaaS environments. Role & responsibilities Preferred candidate profile

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1.0 - 4.0 years

7 - 11 Lacs

Bengaluru

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About The Role. Hinge Health software engineers work on small interdisciplinary teams focused on different parts of the user journey. Fullstack engineers contribute to their team’s success by building and extending secure, scalable services and exposing clear, well-tested APIs that power beautiful client applications. Fullstack engineers design and implement end-to-end solutions, profile their systems to stay out ahead of scaling bottlenecks, and help maintain a high bar with thoughtful and constructive code reviews. In addition to contributing to valuable new features, software engineers pay down tech debt, spike on novel solutions, and share responsibility for healthy live site operation.. We are a hybrid team working across a handful of timezones with Pacific time core hours. The team uses remote pairing tools and collaborates frequently across all levels of seniority with an emphasis on empowering one another and leveling up as a team. We enjoy a continuous deployment DevOps culture, and take owner-operator pride in supporting our code in production. Our production systems rely on React, Node.js, TypeScript, Nestjs, GraphQL, Docker, AWS, Gatsby, Contentful, Mixpanel, and Redux. Our workflow is trunk-based CI/CD, and our security/compliance posture is at the highest standards of healthcare, including HIPAA, HITRUST, SOC 2, and CCPA.. The role includes designing / developing front end applications and also needs changes in backend services and integration with 3rd party technologies. The candidate will have to work with multiple stakeholders such as product managers, product designers, architects and team (across geo locations) to understand the requirements and design the solution. The role also requires to work with architects to get design reviews completed and also work with team members to implement the solution.. What You'll Accomplish. Every day, you’ll work collaboratively with your teammates and cross-pod neighbors to support our mission. Every sprint, you’ll share your domain expertise with your teammates and others in the organization. Every month, you’ll tackle your team’s hardest problems. Every quarter, you’ll identify, propose and execute a significant platform-wide upgrade or innovative change to our workflow or tooling. Hinge Health Hybrid Model. We believe that remote work and in-person work have their own advantages and disadvantages, and we want to be able to leverage the best of both worlds. Employees in hybrid roles are required to be in the office 3 days/week.. Basic Qualifications. Bachelor’s Degree in Computer Science or related technical degree. 2+ years of non-internship full time professional software development experience. 2+ years of experience with React. 2+ years of experience in the full software development life cycle. Preferred Qualifications. Experience building user facing features. Experience working on a development team of 5+ engineers. Familiarity with tools like contentful, GitHub, JIRA,. About Hinge Health. Hinge Health is moving people beyond pain by transforming the way it is treated and prevented. Connecting people digitally and in-person with expert clinical care, we combine advanced technology, AI and a care team of experts to guide people through personalized care directly from their phone. Our approach is proven to reduce pain by 68%, prevent 42% of new opioid prescriptions, and avoid more than half of joint replacement surgeries. Available to 18M people, Hinge Health is trusted by leading health plans and employers, including Land O’Lakes, L.L. Bean, Salesforce, Self-Insured Schools of California, Southern Company, City of Boston, US Foods, and Verizon.. Learn more at http://www.hingehealth.com. What You'll Love About Us. Inclusive healthcare and benefits: On top of comprehensive medical, dental, and vision coverage, we offer employees and their family members help with gender-affirming care, tools for family and fertility planning, and travel reimbursements if healthcare isn’t available where you live.. Planning for the future: Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.. Modern life stipends: Manage your own learning and development. Culture & Engagement. Hinge Health is an equal opportunity employer and prohibits discrimination and harassment of any kind. We make employment decisions without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, age, veteran status, disability status, pregnancy, or any other basis protected by federal, state or local law.. Workday ID. JR1507. Show more Show less

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5.0 - 10.0 years

9 - 14 Lacs

Noida, Bengaluru

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Job TitleProduct Manager – UPI Autopay (Paytm App) Experience4–8 years Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: We are looking for a highly driven and data-oriented Product Manager to own and scale the UPI Autopay experience on the Paytm App. This role is central to growing Paytm’s footprint in recurring payments by building seamless, high-performing, and innovative products in collaboration with various TSPs (Technology Service Providers) and internal stakeholders. Key Responsibilities: Product OwnershipDrive the vision, strategy, roadmap, and execution for UPI Autopay on the Paytm App across different use cases (subscriptions, billers, investments, OTT, etc.). Partner CollaborationCoordinate with multiple TSPs (for different handles like @ptsbi, @ptaxis, @ptyes, @ptybl, @paytm) to design, develop, and integrate UPI Autopay flows and features. Success Rate MonitoringWork with engineering, QA, and switch teams to continuously monitor and improve success rates and reliability of mandate creation and execution. User ExperienceIdentify UX gaps and work with design and research teams to enhance discoverability, trust, and ease-of-use for UPI Autopay flows. Data & InsightsAnalyze user journeys, funnel drop-offs, transaction data, and feedback to drive data-led product decisions. Define and track key metrics like success rate, activation rate, drop-offs, churn, etc. Market ExpansionIdentify new opportunities and segments for UPI Autopay adoption, drive merchant and category-specific customizations, and work with GTM teams to grow market share. Compliance & NPCI AlignmentEnsure product compliance with NPCI UPI Autopay guidelines, participate in new NPCI initiatives (like e-mandate on RuPay Credit, One time mandates, BIMA ASBA, etc.), and manage regulatory approvals where required. What We’re Looking For: 4–8 years of overall experience, with at least 3 years in product management. Prior experience in payments (preferably UPI or recurring payments) is strongly preferred. Hands-on experience managing cross-functional teams – tech, design, operations,compliance. Strong analytical mindset with proficiency in data tools (SQL, Mixpanel, Looker, etc.) and wireframing user journey tools (Figma, Whimsical, Balsamiq, etc) Ability to manage external partners and vendors (TSP, PSPs, NPCI) and launch features in collaboration with growth, business and marketing Excellent communication, documentation, and stakeholder management skills. Self-starter who thrives in a fast-paced, ambiguous, high-growth environment. Good to Have: Experience in consumer fintech or large-scale transactional platforms. Understanding of UPI switch architecture or direct bank integrations. Exposure to billing/subscription-based products or ecosystems. Why Join Us At Paytm, you'll be at the forefront of digital payments innovation in India. If you love building products that touch millions of lives, solving complex technical and operational problems, and want to play a key role in shaping the future of UPI Autopay – we want to hear from you! Location - Noida, Uttar Pradesh,Bengaluru, Karnataka,Mumbai, Maharashtra

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2.0 - 5.0 years

4 - 7 Lacs

Kolkata, Mumbai, New Delhi

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Were hiring our first Data Analyst to build foundational capabilities in how we query, analyze, and act on data Youll work closely with Engineering and Product teams to unblock data access, improve instrumentation, and drive better decisions through clear, actionable insights, This is a high-impact role with both operational and strategic dimensions, Key Responsibilities Data Operations Be the go-to person for data queries across Product and Business teams, Take ownership of data running tasks currently handled by engineering, freeing them to focus on core product work, Build and maintain dashboards, reports, and workflows that democratize data access internally, Help teams self-serve using tools like Mixpanel and Google Sheets, Leverage AI tools extensively in your workflows, while ensuring data consistency, Enable Better Instructions Audit and clean up event tracking in Mixpanel to ensure consistent naming and complete coverage, Collaborate with Engineering to define and implement key tracking events and data structures, Establish best practices around analytics data hygiene, Drive Analytical Insight Explore behavioral and product usage data to identify leading indicators of customer retention, product adoption, and engagement, Run exploratory and hypothesis-driven analysis to inform the product roadmap, Identify patterns and surface trends that others may not be looking for and present them in a way that drives action, What You'll Need Must-Have Skills SQL (PostgreSQL): You should be highly proficient, Google Sheets / Excel: Solid working knowledge, including formulas, pivot tables, and basic charting, Analytical Thinking: Comfortable working with raw data to identify patterns and derive insights, Presentation Skills: Ability to summarize, format, and communicate findings clearly charts, not data dumps, High Agency: You dont wait for someone to tell you what to do You figure out what needs to be done and do it, Experience: 34 years in a data-heavy role (e-g , data analyst, business analyst, product analyst), Good to haves Prior experience with Mixpanel or similar product analytics tools, Familiarity with data visualization tools like Looker, Metabase, or Google Data Studio, Exposure to SaaS or product analytics in a B2B setting, Comfort using AI tools (e-g , ChatGPT) effectively as part of your workflow, Caveats This is not a junior role Youll be expected to hit the ground running with minimal handholding, Some meetings or collaborations may happen during early mornings or late evenings (to overlap with North America), If you prefer someone else to structure the analysis and just execute queries, this probably isnt the role for you What our interview process looks like: An interview is a two-way street You should evaluate Fyle and the team as much as we evaluate you That means you should come prepared for every call You shouldve read the above links and have a set of questions for each person you speak with, Based on your past work experience, youll receive a take-home assignment via email upon applying for the role We respect your time; hence, the assignment wont take longer than 3 hours This challenge helps us understand your approach to problem-solving and ensures you have the necessary skills for the role, If your assignment meets our internal standards, then your initial discussion will be with Yitzhak Get ready for a high-bandwidth conversation and be prepared to navigate through thought-provoking questions based on your assignment,

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2.0 - 3.0 years

6 - 10 Lacs

Bengaluru

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As we scale we are looking for a Product Analyst who will shape the direction of SpotDrafts products by using data-driven insights to identify opportunities and prioritize product and engineering initiatives. This is a pivotal role in the product team. The selected candidate will have complete ownership of driving and evangelizing product analytics in one of the fastest-growing SaaS companies in India. Specific responsibilities include: Key Responsibilities: Drive product impact by proposing and conducting quantitative research into key user behaviors - in partnership with product managers, engineers, designers, and other team members Work with Product Managers to ensure the right instrumentation is set up for product features that are being launched Develop an in-depth understanding of user journeys on the SpotDraft platform and create funnels reports and dashboards. Measure, report, and analyze metrics that indicate progress and gaps towards adoption and engagement goals. Requirements: 2+ years of experience in a similar role Passionate about solving problems possesses a relentless need for investigation and data exploration Strong foundation in data query/manipulation using SQL and data visualization using tools like Metabase Experience in product analytics tools (Mixpanel, Amplitude, Heap, Google Analytics, Datadog, etc) and AB testing Experience using Python, R, or other tools for statistical analysis is a strong plus. Should be able to engage with product managers and senior management. Growth Mindset Working at SpotDraft When you join SpotDraft, you will be joining an ambitious team that is passionate about creating a globally recognized legal tech company. We set each other up for success and encourage everyone in the team to play an active role in building the company. An opportunity to work alongside one of the most talent-dense teams. An opportunity to build your professional network through interacting with influential and highly sought-after founders, investors, venture capitalists and market leaders. Hands-on impact and space for complete ownership of end-to-end processes. We are an outcome-driven organisation and trust each other to drive outcomes whilst being audacious with our goals. Our Core Values Our business is to delight Customers Be Transparent. Be Direct Be Audacious Outcomes over everything else Be 1% better every day Elevate each other Be passionate. Take Ownership

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3.0 years

7 - 11 Lacs

Kolkata

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We are seeking a skilled MoEngage Developer with strong experience in API integration to join our team. In this role. Engineering teams to ensure seamless data flow and automation using MoEngage’s APIs, SDKs, and webhooks.

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2.0 - 3.0 years

7 - 11 Lacs

Kolkata

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We are seeking a skilled MoEngage Developer with strong experience in API integration to join our team. In this role. Engineering teams to ensure seamless data flow and automation using MoEngage’s APIs, SDKs, and webhooks.

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5.0 - 10.0 years

16 - 20 Lacs

Mumbai

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Job Title: Senior Manager Business Analytics Location: Hybrid, India Company: Miko About Miko: Miko is an advanced consumer robotics company dedicated to transforming the way young learners engage with technology. Our AI-powered robots use playful, conversational learning to educate, entertain, and inspire kids aged 5 and above. With a presence in 140+ countries, including the US, UK, UAE, and India, Miko is shaping the future of interactive learning. To know more about Miko, log onto our website Role Overview: We are looking for a Senior Manager Business Analyst to drive data-driven decision-making across business and product functions. The ideal candidate will be responsible for defining key business metrics, developing reporting frameworks, identifying process inefficiencies, and providing strategic recommendations based on complex data analysis. This role demands strong analytical expertise, business acumen, and a problem-solving mindset to translate raw data into actionable insights that influence company strategy. Key Responsibilities: 1. Data Modeling & Dashboard Development Design and implement data models, reporting infrastructure, and dashboards to support business decision-making. Develop automated reports and visualizations using Power BI, Tableau, or Google Data Studio. Conduct deep-dive analysis on business performance, trends, and key drivers. 2. Business Process Optimization & Decision Support Identify inefficiencies in business processes and drive the adoption of data-driven solutions. Partner with product and business teams to provide insights that optimize operational performance and enhance user experience. Influence new business opportunities and strategies based on internal and external data analysis. 3. Advanced Analytics & Problem-Solving Execute quantitative analysis to identify trends, anomalies, and growth opportunities. Develop statistical models and predictive analytics to improve forecasting and strategic planning. Provide actionable insights that drive user engagement, revenue growth, and operational efficiency. 4. Stakeholder Collaboration & Data-Driven Culture Work closely with cross-functional teams to enable a data-driven approach in decision- making. Present analytical findings to senior leadership, translating complex data into clear business recommendations. Establish best practices for data accuracy, collection, and governance. What You Bring: Required Qualifications & Skills: 5+ years of experience in business analytics, data science, or a similar analytical role. Bachelors degree in Engineering, Computer Science, Mathematics, Statistics, or a related discipline. Expertise in SQL, Excel (Pivot tables, VLOOKUP, HLOOKUP, graphs), and data visualization tools (Power BI, Tableau, QlikView, Google Data Studio, etc.). Strong knowledge of analytics platforms like Mixpanel, Google Analytics, and Clevertap. Experience handling large, multi-dimensional datasets and executing complex data analysis. Ability to synthesize data, identify patterns, and present insights in a compelling manner. Strong critical thinking, problem-solving, and business process optimization skills. Ability to multitask in a fast-paced environment and work on diverse business requirements. Preferred Qualifications: Understanding of statistical tools and machine learning techniques. Prior experience in a consumer tech, robotics, or AI-driven company.

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4.0 - 8.0 years

6 - 8 Lacs

Noida

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We are Hiring " Performance Marketing Manager" for a Premier Business College based in Noida. Candidates with 4 Years experience in performance marketing can apply. Job Title: Performance Marketing Manager Location: Noida Department: Marketing Experience: 4+ Years CTC: Upto 8 LPA About the Role: We are looking for a results-driven Performance Marketing Manager to lead our paid digital acquisition efforts. This role is ideal for a strategic thinker with a strong analytical mindset, deep expertise in managing multi-platform ad campaigns, and a passion for driving measurable growth. You will be responsible for optimizing performance across all key metrics including ROI, CAC, ROAS, and conversion rates. Key Responsibilities: Plan, execute, and continuously optimize paid marketing campaigns across Google Ads, Meta (Facebook/Instagram), LinkedIn, YouTube, and programmatic platforms. Drive customer acquisition through paid search, social media, display, retargeting, affiliate, and native ad channels. Track and optimize key performance indicators such as CAC, ROAS, CTR, and CPL. Conduct in-depth analysis of campaign performance and attribution data to refine strategy. Design and execute A/B tests on ad creatives, landing pages, and target audiences. Collaborate with creative and content teams to ensure ad assets align with performance goals. Partner with analytics and product teams to track conversions and implement event tagging using GA4, Google Tag Manager, and Mixpanel. Manage advertising budgets with a focus on efficiency and performance outcomes. Deliver detailed performance reports and actionable insights to internal stakeholders. Required Qualifications: Bachelors degree in Marketing, Business, Economics, or a related field. 4-8 years of experience in performance marketing, growth marketing, or media buying. Proficiency with digital marketing tools such as Google Ads, Meta Ads Manager, LinkedIn Campaign Manager, GA4, GTM, and Excel/Google Sheets. Strong analytical skills and a data-driven approach to campaign optimization. Proven success in managing large advertising budgets and delivering measurable results. Solid understanding of marketing funnels, attribution models, and consumer behavior analytics. Strong organizational and project management abilities. Preferred Qualifications: Experience in the education or edtech industry. Certifications in Google Ads or Meta Blueprint. Hands-on experience with CRO tools like Optimizely, VWO, or Hotjar. Working knowledge of SQL or business intelligence tools such as Looker or Tableau. For further assistance contact/whatsapp: 9811995828 or write to anjali@gist.org.in

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4.0 - 7.0 years

15 - 22 Lacs

Noida

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Role & responsibilities Experience working as an ETL developer in a Data Engineering, Data Warehousing or Business Intelligence team Understanding of data integration/data engineering architecture and should be aware of ETL standards, methodologies, guidelines and techniques Hands on with python programming language and its packages like Pandas, NumPy Strong understanding of SQL queries, aggregate functions, Complex joins and performance tuning Should have good exposure of Databases like Snowflake/SQL Server/Oracle/PostgreSQL (any one of these) Broad understanding of data warehousing and dimensional modelling concepts Preferred candidate profile Architect, develop, and maintain a highly scalable data warehouse and build/maintain ETL processes. Utilize Python and Airflow to integrate data from across the business into data warehouse. Integrate third party data into the data warehouse like google analytics, google ads, Iterable

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8.0 - 13.0 years

9 - 14 Lacs

Noida, Mumbai, Bengaluru

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Job TitleProduct Manager – UPI Autopay (Paytm App) Experience4–8 years About Us Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology. About the Role: We are looking for a highly driven and data-oriented Product Manager to own and scale the UPI Autopay experience on the Paytm App. This role is central to growing Paytm’s footprint in recurring payments by building seamless, high-performing, and innovative products in collaboration with various TSPs (Technology Service Providers) and internal stakeholders. Key Responsibilities: Product OwnershipDrive the vision, strategy, roadmap, and execution for UPI Autopay on the Paytm App across different use cases (subscriptions, billers, investments, OTT, etc.). Partner CollaborationCoordinate with multiple TSPs (for different handles like @ptsbi, @ptaxis, @ptyes, @ptybl, @paytm) to design, develop, and integrate UPI Autopay flows and features. Success Rate MonitoringWork with engineering, QA, and switch teams to continuously monitor and improve success rates and reliability of mandate creation and execution. User ExperienceIdentify UX gaps and work with design and research teams to enhance discoverability, trust, and ease-of-use for UPI Autopay flows. Data & InsightsAnalyze user journeys, funnel drop-offs, transaction data, and feedback to drive data-led product decisions. Define and track key metrics like success rate, activation rate, drop-offs, churn, etc. Market ExpansionIdentify new opportunities and segments for UPI Autopay adoption, drive merchant and category-specific customizations, and work with GTM teams to grow market share. Compliance & NPCI AlignmentEnsure product compliance with NPCI UPI Autopay guidelines, participate in new NPCI initiatives (like e-mandate on RuPay Credit, One time mandates, BIMA ASBA, etc.), and manage regulatory approvals where required. What We’re Looking For: 4–8 years of overall experience, with at least 3 years in product management. Prior experience in payments (preferably UPI or recurring payments) is strongly preferred. Hands-on experience managing cross-functional teams – tech, design, operations,compliance. Strong analytical mindset with proficiency in data tools (SQL, Mixpanel, Looker, etc.) and wireframing user journey tools (Figma, Whimsical, Balsamiq, etc) Ability to manage external partners and vendors (TSP, PSPs, NPCI) and launch features in collaboration with growth, business and marketing Excellent communication, documentation, and stakeholder management skills. Self-starter who thrives in a fast-paced, ambiguous, high-growth environment. Good to Have: Experience in consumer fintech or large-scale transactional platforms. Understanding of UPI switch architecture or direct bank integrations. Exposure to billing/subscription-based products or ecosystems. Why Join Us At Paytm, you'll be at the forefront of digital payments innovation in India. If you love building products that touch millions of lives, solving complex technical and operational problems, and want to play a key role in shaping the future of UPI Autopay – we want to hear from you!

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4.0 - 8.0 years

0 Lacs

Bengaluru / Bangalore, Karnataka, India

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Job Title: General Manager - Growth & Product Marketing (CREW) Location: Bangalore Company: CREW - Personal Concierge Services Employment Type: Full-Time About CREW CREW is a premium personal concierge service designed to simplify and elevate the everyday lives of time-starved professionals, entrepreneurs, and high-net-worth individuals. From errands to exceptional experiences, we're redefining what convenience looks like. We're now seeking a Growth & Product Marketing Manager to help us scale smartly and build deep, lasting relationships with our members. Role Overview We're looking for a highly strategic and execution-focused Growth & Product Marketing Manager who can own both acquisition and lifecycle initiatives, while also drivingproduct adoption, frequency of use, and feature activation. You will play a pivotal role in aligning growth goals with the user journey-from first touch to long-term loyalty. Key Responsibilities Growth Marketing . Develop and manage omni-channel acquisition strategies across paid media, SEO, partnerships, and referral loops . Run and optimize performance marketing campaigns (Google, Meta, LinkedIn, etc.) to acquire high-intent users . Build and test landing pages, lead capture flows, and funnel optimizations to improve conversion rates . Own CRM and lifecycle campaigns (email, SMS, push) to drive re-engagement, upsells, and LTV . Leverage customer segmentation and behavioral data to personalize campaigns at scale Product Marketing . Partner with product and operations teams to launch new features and services that increase retention and usage . Define messaging, positioning, and go-to-market strategies for new product features and concierge offerings . Create user education content (emails, onboarding flows, FAQs, tutorials) to reduce friction and deepen usage . Develop and analyze cohort behavior to identify drop-offs, opportunities for frequency increases, and feature adoption gaps . Gather member insights through surveys, interviews, and usage data to inform product roadmap and communications Strategy & Analytics . Define and track KPIs across acquisition, activation, and retention funnels . Set up experimentation frameworks (A/B testing, multivariate) to rapidly validate hypotheses . Deliver regular performance reporting and insight-driven recommendations to leadership . Stay on the pulse of the market-identify new channels, competitor tactics, and user needs Qualifications . 4-8 years of experience in growth, product marketing, or lifecycle marketing roles . Proven success in scaling a consumer product or service-ideally in a premium, subscription-based or concierge/luxury environment . Deep understanding of marketing funnel metrics and behavioral analytics . Experience working closely with product, design, and engineering teams . Strong writing and positioning skills with an eye for branding and UX . Tools: AI first Tools, Google Ads, Meta Ads, Klaviyo or similar CRM tools, Segment, Mixpanel/Amplitude, Google Analytics, Webflow/Landing page tools . Self-starter with high attention to detail and strong project management skills . AI first in problem solving Nice to Have . Experience in luxury/lifestyle services, wellness, hospitality, or fintech . Prior startup or high-growth company experience . Familiarity with customer research methods (JTBD, surveys, user testing) What We Offer . A unique opportunity to shape the growth engine of a high-touch, high-impact service . Cross-functional exposure and room to experiment and own outcomes . Competitive salary + performance-based incentives . Team that's deeply committed to excellence, service, and innovation

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4.0 - 8.0 years

6 - 10 Lacs

Ajmer

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Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

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4.0 - 8.0 years

6 - 10 Lacs

Sangli

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Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

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4.0 - 8.0 years

6 - 10 Lacs

Dombivli

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Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

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4.0 - 8.0 years

6 - 10 Lacs

Baddi

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Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

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4.0 - 8.0 years

6 - 10 Lacs

Thane

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Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

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4.0 - 8.0 years

6 - 10 Lacs

Nagpur

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Customer Success Management & Process ExcellenceDesign, implement and execute scalable customer success workflows and operational processesBuild and maintain customer health scoring systems with early warning indicators for churn riskAnalyze usage patterns and engagement metrics to identify expansion opportunitiesLow/Medium Touch Customer Success ProgramsDevelop and execute educational webinars, customer newsletters, and targeted email campaigns to drive product adoption and engagementBuild comprehensive self-service resources including documentation, tutorials, knowledge base, and community management initiativesCollaborate with Solutions, Sales, Product and Engineering teams to drive customer outcomesCustomer Support & Operations ManagementProvide comprehensive technical and product support to customers via multiple channelsManage user accounts, permissions, billing inquiries, and subscription modificationsGenerate detailed usage reports, analytics dashboards, and customer performance insightsHandle payment processing, subscription management, and billing-related customer issuesTroubleshoot complex technical problems and coordinate resolution with engineering teams############Requirements############What Really MattersExceptional track record of managing mid-size or large enterprise customers at a SaaS startupA genuine passion for customers and solving their operational challengesAbility to understand the sales intelligence space and use domain knowledge to solve business problems for customersStrong analytical mindset with experience in data analysis, reporting, and process optimizationThe kind of values you have as a person - integrity, empathy, and customer-first mentalityWhat Matters SomewhatBetween 3-5 years of experience in customer-facing roles like Support, Success, or Operations Both less and more will not be desirable - less means you will likely not be able to work independently in our environment and more means you probably haven't grown fast enough in your career to match the grueling pace at which we prefer to work Experience in Customer Success Operations or similar role in the past will be valuableUnderstanding of technology and ability to grasp new technologies and tools quicklyExperience with customer success platforms (Gainsight, ChurnZero, Mixpanel) and CRM systemsThe organizations where you have worked - preferably SaaS companies with enterprise customers

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