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1.0 - 5.0 years
10 - 13 Lacs
Bengaluru
Work from Office
If you are a strategic thinker passionate about driving solutions and mitigating risk; you have found the right team. The Testing CoE (Center of Excellence) team is responsible for ensuring a strong and consistent control environment across the firm. This role is a great opportunity to be working with a large Controls Testing team and help establish a newly formed organization which provides the potential hire a good starting point within the firm. Job Summary As an Associate within the Testing Center of Excellence, you will be responsible for the execution of independent risk-based, point-in-time evaluations of the control design adequacy and execution effectiveness, to mitigate compliance, conduct and operational risks. The role requires overseeing the performance of complex evaluations of business processes through a comparison of actual processes against expected practices (policies, standards, procedures, laws, rules and regulations). Testing activities often include sophisticated data analytics on large datasets and regular engagement with senior stakeholders across the firm. This is an exciting opportunity to work on key risk initiatives as they become the focus of the firm and across the financial services industry. You will excel at creative thinking and problem solving; be self-motivated, confident and ready to work in a fast-paced, energetic environment. Through collaboration and analytical skills, you will contribute to the Testing CoE s overall success and strengthen the firm s compliance with regulatory obligations and industry standards. Job responsibilities Lead comprehensive control evaluations and substantive testing to independently assess the design and effectiveness of controls Ensure compliance with internal policies, procedures, and external laws, rules, and regulations, while identifying necessary remediation actions. This includes developing and executing testing procedures, meticulously documenting results, drawing informed conclusions, making actionable recommendations, and distributing detailed compliance testing review reports. Foster collaboration with Compliance and Operational Risk Officers on various engagements. This includes developing detailed test scripts, facilitating issue discussions, participating in business meetings, and drafting comprehensive final reports to ensure alignment and clarity. Utilize advanced critical thinking skills to apply substantive testing techniques, thoroughly evaluating the effectiveness of high-risk business processes and identifying potential areas for improvement. Proactively assess and monitor risks, ensuring adherence to firm standards, regulatory requirements, and industry best practices. Implement strategies to mitigate identified risks effectively. Collaborate with cross-functional teams and stakeholders to support the design and effectiveness of controls. Drive initiatives that enhance the business control environment through recommended updates to the Compliance and Operational Risk Evaluation (CORE) application. Develop and execute robust control test scripts aimed at identifying control weaknesses, determining root causes, and recommending practical solutions to enhance operational efficiency and control effectiveness. Document test steps and results in a comprehensive and organized manner, ensuring sufficient support and justification for testing conclusions. Maintain a high standard of documentation to facilitate transparency and accountability. Lead meetings with business owners at various management levels, delivering testing results and supporting sustainable control enhancements. Identify and capitalize on opportunities to strengthen controls and improve operational efficiency. Required qualifications, capabilities, and skills 3+ years of experience or equivalent expertise in risk management, assessment, control evaluations, or a related field, within the financial services industry. Possess a strong understanding of industry standards and regulatory requirements. Demonstrated ability to analyze complex issues, develop and implement effective risk mitigation strategies, and communicate insights and recommendations clearly to senior stakeholders. Proficient knowledge of risk management frameworks, regulations, and industry best practices. Ability to stay updated with evolving regulatory landscapes and adapt strategies accordingly. Exceptional ability to develop and communicate well-founded recommendations based on regulatory guidance and standards, ensuring alignment with organizational goals and compliance requirements. Highly organized and detail-oriented, with a proven track record of managing multiple priorities and delivering results in a fast-paced environment. Strong analytical and communication skills, with the ability to convey complex information in a clear and concise manner to diverse audiences. Preferred qualifications, capabilities, and skills CISM, CRISC, CISSP, CISA, CCEP, CRCM, CRCMP, GRCP, or other industry-recognized risk and risk certifications preferred. A background in auditing and the ability to understand of internal controls is beneficial. Proficiency in MS (Microsoft Suite) Office - Microsoft Word, Excel, Access, and PowerPoint.
Posted 1 day ago
0.0 - 1.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Location City Hyderabad Department Attest and Advisory Experience Salary 6000 - 6000 INR Designation Article Clerk Total Position 1 Employee Type Articled Clerk Job Description Write a compelling job description. Include general job responsibilities, required job skills, and required soft skills. Use bulleted lists. Allow job seekers to quickly read information in bulleted descriptions. Insert text carefully. Use a "flat" text editor (such as TextEdit or Wordpad) to copy and paste text; avoid using Microsoft Word (since it contains hidden characters). Avoid links. Links will get your job posting caught in spam filters on all job boards.
Posted 1 day ago
3.0 - 5.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Business Title Sr. Lead - Zero Trust and IAM Country India What we look for 10+ years experience implementing enterprise Identity and Access Management (IAM), Privileged Access Management (PAM) solutions (e. g. Saviynt, Okta, SailPoint, Ping Identity, Omada, Microsoft Identity Manager, Beyond Trust, CyberArk or equivalent IAM solution) in client environments. Familiarity with Zero Trust Network Architecture is desirable Familiarity with service now Ticketing and CMDB is desirable Design, build, operate and automate security solutions and processes to protect the integrity of the organizations networks, systems, applications and data. Experience developing technical strategies, architectures, and roadmaps. Outstanding communication and presentation skills. Able to articulate complex, technical concepts to non-technical audiences. Respond to security incidents, including data breaches, and coordinate with other IT teams to mitigate the impact of any security breaches. Preferred Experience hardening security for Active Directory, Windows, *nix OS. Experience with IDaaS providers such as Microsoft, Okta, Ping Identity, Google Cloud Identity. Experience with cloud architectures particularly Azure, AWS, GCP native IAM controls. Experience with Identity Governance processes and solutions such as Saviynt, SailPoint, Ping Identity or equivalent. Experience with Microsoft 365, Active Directory, SAML, OIDC Knowledge of Applied Cryptography and PKI Manage and network security infrastructure o Firewall configuration and rule management o Cloud proxies services & Network Access control o Employee and Partner remote access VPN services o Cloud based Web application firewall Development knowledge e. g. Python, Java, C#, . NET, Web Services (SOAP/REST/RESTful, APIs), Shell programming/scripting Preferred Network Infrastructure Security background in both on prem physical security components (firewalls, IDS/IPS , remote access and internet proxies) as well as cloud security services (Zscaler , Azure, GCP). Strong experience of working on SIEM tools like Splunk to analyse logs and correlate events. Experience with User Behaviour Analytics & Workday, SAP, Salesforce Experience with MDM capabilities such as Intune or AirWatch Understanding of trends and regulations to ensure effectiveness and compliance with all regulations and frameworks (NIST, HIPPA-HITECH, HITRUST, PCI, GDPR) Certifications o CISSP or SANS, GIAC, CIMP, CEH, CISM or CISA certifications is a plus o OKTA Professional or Consultant is a plus o Google/AWS/Microsoft Professional Cloud Architect is a plus Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law. For more information, please view EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit www. johnsoncontrols. com/careers.
Posted 1 day ago
3.0 - 7.0 years
7 - 11 Lacs
Hyderabad
Work from Office
Principal Operations Support Analyst About Providence Providence, one of the US s largest not-for-profit healthcare systems, is committed to high quality, compassionate healthcare for all. Driven by the belief that health is a human right and the vision, Health for a better world , Providence and its 121, 000 caregivers strive to provide everyone access to affordable quality care and services. Providence has a network of 51 hospitals, 1, 000+ care clinics, senior services, supportive housing, and other health and educational services in the US. Providence India is bringing to fruition the transformational shift of the healthcare ecosystem to Health 2. 0. The India center will have focused efforts around healthcare technology and innovation, and play a vital role in driving digital transformation of health systems for improved patient outcomes and experiences, caregiver efficiency, and running the business of Providence at scale. Why Us? Best In-class Benefits Inclusive Leadership Reimagining Healthcare Competitive Pay Supportive Reporting Relation Supervisor Service Desk About the Role We are seeking a proactive and technically skilled IT Service Desk Supervisor (Level 1. 5 Support) to lead and manage a team of Level 1. 5 support engineers. This role is responsible for ensuring the efficient resolution of escalated technical issues, maintaining service quality. The ideal candidate will have strong leadership skills, a deep understanding of ITSM principles, and hands-on experience in troubleshooting complex hardware/software and network issues. Our Team culture: Work environment, which is collaborative and driven by Learning, Attention to details & Empathy towards customer Empowering & Enabling individuals and teams to realize their full potential. Focus on outcomes, solving our users pain points & predictable delivery Data driven decision making on vision & roadmap of IT Service Desk. What will you be responsible for: The ideal candidate will have a blend of technical, process & operational skills in service desk management, operations, customer interactions, and escalation call handling. Candidate should be adept at applying her/ his experience with a focus on problem solving, supporting systems, operational excellence, service quality, reduction of manual toil with focus on User experience. The candidate should be highly collaborative and have good work experience in Global operating setups. Key Responsibilities: Ensuring compliance with company policies and procedures. Supervise and mentor the Level 2 support team, ensuring adherence to SLAs and quality standards. Overseeing remote desktop support operations and ensuring performance quality. Act as the primary escalation point for unresolved incidents Assign, monitor, and follow up on tickets to ensure timely resolution. Troubleshoot complex end-user technical issues related to Windows, Mac OS, Active Directory, O365, VPN, printers, and other enterprise tools. Coordinating with other resolver groups to ensure prompt resolution of incidents and requests. Conduct regular performance reviews, training, and development sessions for Level 2 staff. Develop and maintain knowledge base articles and documentation. Monitor daily operations of the RDS team to ensure high customer satisfaction. Drive continuous improvement initiatives, process optimization, and automation opportunities. Generate and analyze reports to track team performance, ticket trends, and recurring issues. Participate in Problem and incident management activities. Ensure compliance with ITIL processes and company policies. . What would your day look like? Review, Report and Ensure defined processes are followed when handling incidents and service requests in a professional manner using approved tools. Review areas of opportunity for process improvements, as suggested by team members Work towards implementing industry best practices towards greater support experience and better supportability. Perform analysis on first contact issue resolution, suggest and implement solutions to meet highest First Contact. Ensure production solutions are reliable, secure, and effective and that implemented solutions are continuously monitored and documented. Define and implement yearly targets for Left Shift and Right Shift to reduce overall customer pain points, manual toil, and cost per ticket. Execute operational excellence, tracking metrics weekly and KPIs to drive governance, quality, and efficiency. Influence and improve existing processes through innovative behaviors and effective change management. Be a thought leader in identifying opportunities and drive automation to improve KPIs on ticket reduction, ticket cycle time and resolution rate. Build & Maintain relationships with business, management, Development, Service Engineering teams through positive interaction and problem identification and resolution to enable business teams to focus on driving their business and IS to run all the IS services. Liaison with PMs, Stake Holders towards implementing solutions for frequent issues. Perform Prototyping of automation solutions in coordination with Engineering and stake holder teams . Who are we looking for? 8+ years of Industry experience in Service Management and Service Desk Operations. 4+ years People & Floor management experience managing team s operations, performance, service delivery, quality of service. Required Skills: MS Outlook, Word, Excel, Internet, Power BI, SQL Preferred Skills: ITIL, Service Now, Citrix. Bachelor s degree in computer science, Information Technology, or a related field (or equivalent work experience). Strong knowledge of Windows OS, Microsoft 365, Active Directory, SCCM, and remote support tools. Experience with ITSM platforms (e. g. , ServiceNow) Excellent problem-solving, analytical, and multitasking skills. Strong interpersonal and communication skills (both verbal and written). Proven ability to lead, coach, and develop team members. Experience supporting global users in a 24x7 environment is a plus. Providence s vision to create Health for a Better World aids us to provide a fair and equitable workplace for all in our employment, whether temporary, part-time or full time, and to promote individuality and diversity of thought and background, and acknowledge its role in the organization s success. This makes us committed towards equal employment opportunities, regardless of race, religion or belief, color, ancestry, disability, marital status, gender, sexual orientation, age, nationality, ethnic origin, pregnancy, or related needs, mental or sensory disability, HIV Status, or any other category protected by applicable law. In furtherance to our mission in building a more inclusive and equitable environment, we shall, from time to time, undertake programs to assist, uplift and empower underrepresented groups including but not limited to Women, PWD (Persons with Disabilities), LGTBQ+ (Lesbian, Gay, Transgender, Bisexual or Queer), Veterans and others. We strive to address all forms of discrimination or harassment and provide a safe and confidential process to report any misconduct. Contact our Integrity hotline also, read our Code of Conduct . Apply now Find similar jobs:
Posted 1 day ago
5.0 - 10.0 years
4 - 8 Lacs
Nashik
Work from Office
Responsibilities & Key Deliverables As an Assistant Manager MQA in the Press Shop at Mahindra & Mahindra Ltd, you will play a pivotal role in ensuring that our pressed components meet the highest standards of quality and precision. Your primary responsibilities will include: Conducting comprehensive inspections and measurements of components using advanced quality control tools to safeguard compliance with industry specifications. Utilising your expertise with Coordinate Measuring Machines (CMM) to programme and operate equipment effectively, assessing dimensional accuracy against technical drawings and specifications. Developing and refining CMM programmes for both new and existing production parts to ensure thorough and efficient inspection processes. Assisting in the analysis of CMM reports and collaborating with production teams to identify opportunities for process improvements based on findings. Regularly performing maintenance and calibration of CMM equipment to maintain operational accuracy and reliability. Coordinating with external vendors for servicing and calibrating CMM equipment, ensuring all machinery performs optimally. Conducting both product and process audits within the Press Shop to uphold quality standards. Implementing statistical methods such as Statistical Process Control (SPC) to monitor quality metrics and prepare reports for management review. Addressing customer complaints and performing root cause analyses to determine corrective actions. Managing the Engineering Change Management process to ensure seamless implementation of changes in the production line. Providing thorough guidance on quality procedures and fostering a culture of continuous improvement through initiatives like KAIZENS and POKA-YOKES. Releasing periodic management information system (MIS) reports regarding the health status of the shop, facilitating transparent operations. Interacting with clients to address quality concerns in the field and overseeing the initiation of new projects based on customer feedback. Experience To thrive in this role, you should possess a minimum of 5 to 10 years of experience, ideally within the automotive industry focusing on quality assurance. Your background should include: Proficiency in operating and programming CMM equipment. Experience with Production Part Approval Process (PPAP) and quality tools for effective problem-solving. Basic programming skills in Microsoft environments to facilitate quality data documentation. An understanding of Advanced Product Quality Planning (APQP) systems. Knowledge pertaining to raw materials used in the Press Shop and their implications on quality. Familiarity with Failure Mode and Effects Analysis (FMEA) and contributing to new product development efforts. Industry Preferred Experience in the Automotive or Manufacturing sectors is highly advantageous for this position. In these industries, adherence to stringent quality standards and precision engineering is paramount, making your role all the more critical. You will work in dynamic environments where these skills contribute not just to compliance but to impactful product innovations and improvements. Qualifications A strong educational foundation is essential for this position, so you should hold a Diploma or Bachelors degree in Mechanical Engineering . This academic background is crucial as it equips you with the technical knowledge necessary to understand complex engineering drawings and specifications. General Requirements In addition to your technical expertise, you will need to demonstrate: Exceptional analytical and statistical skills to dissect quality data and inform decisions. Excellent communication skills to effectively liaise with teams and stakeholders. A self-driven and proactive attitude to inspire others and enhance team morale. Assertiveness in your roles, particularly when addressing quality issues or advocating for process changes. Teamwork capabilities to support and challenge your colleagues constructively. People management abilities to guide and motivate junior staff within the department. Negotiation skills to facilitate conflict resolution and promote a collaborative work environment.
Posted 1 day ago
8.0 - 13.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let s do this. Let s change the world. In this vital role you will be a part of Amgen s Learning & Development Product Team, working closely with business collaborators, product owners, business analysts, developers, and testers to ensure performance, maintenance, and reliable operation of Learning & Development applications, servers and databases. This role involves managing application and database environments, ensuring data is stored and retrieved efficiently, and safeguarding sensitive information and ensuring uptime, performance, and security of IT infrastructure. The role also demonstrates domain and business process expertise to drive ongoing improvements to meet Amgen s regulatory and validation procedures. This enables the delivery team to estimate, plan, and commit to delivery with high confidence and identify test cases and scenarios to ensure the quality and performance of LMS systems. Roles & Responsibilities: Install, configure, and maintain operating systems, servers, databases and applications to ensure their reliability and performance. For 3rd party hosted applications, work with vendor support to ensure the same. Monitor integrations, system performance and uptime, addressing any issues that arise promptly to prevent service interruptions. Implement and maintain security measures to protect systems from unauthorized access, vulnerabilities, and other threats. Manage backup procedures and ensure data is securely backed up and recoverable in case of system failures. Provide advanced technical support to users and the product team, troubleshooting and resolving issues related to system access, performance, and software. Apply operating system updates, patches, and configuration changes as necessary or work with related vendors to ensure system releases are tested and working as expected. Maintain detailed documentation of system configurations, procedures, and change management. Work closely with network administrators, database administrators, and other IT professionals to ensure that systems are integrated and functioning optimally. Enforce and follow standard GxP Process (21 CFR Part 11) defined by the organization which ensures that product quality, data integrity and patient safety are managed. Support Continuous Integration and Continuous Delivery CI/CD pipelines. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Bachelors / Master s degree with 8- 13 years of experience in Computer Science, IT or related field. Functional Skills: Must-Have Skills: Strong knowledge of information systems and network technologies in the Human Resources Learning & Development area. Good understanding of software development methodologies, such as SDLC, Agile, and/or Scrum, software quality management, and organizational change processes. Programming languages, including C#, Java Script, or VBA. Experience with CI/CD tools, including GitLab, DevOps. Good-to-Have Skills: Experience with validated GxP systems per FDA 21 CFR Part 11, pharma or other regulated industry, and related tools such as ALM, Veeva Vault Controlled Documents. Experience with database performance tuning and optimization. Good understanding of cloud technologies such as AWS. Experience with scripting and test automation tools. Professional Certifications: SAFe DevOps Practitioner (preferred) SAFe for teams (preferred) ITIL (preferred) Microsoft Certified Developer (preferred) Soft Skills: Excellent analytical and troubleshooting skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams. High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team-oriented, with a focus on achieving team goals. Strong presentation and public speaking skills. Shift Information: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required based on business requirements. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .
Posted 1 day ago
8.0 - 13.0 years
11 - 15 Lacs
Hyderabad
Work from Office
Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Unified Communications Collaboration Specialist What you will do Let s do this. Let s change the world. In this vital role you will be crucial in driving our digital workplace strategy forward by ensuring seamless collaboration across the organization through modern communication platforms. The ideal candidate is a subject matter expert in collaboration tools and has a solid technical background in platforms such as SharePoint, AvePoint, OPUS, BOX, OneDrive, and Microsoft Teams . You ll work closely with cross-functional teams to improve efficiency, streamline workflows, and ensure secure, scalable collaboration solutions are in place. Roles & Responsibilities: Design, implement, and support solutions within Microsoft Teams, SharePoint Online, OneDrive, and related collaboration platforms. Administer and optimize content lifecycle management with tools like AvePoint and OPUS. Support governance, compliance, and data protection standards across collaboration tools. Lead migrations and integrations between platforms such as BOX to OneDrive or SharePoint. Develop and maintain training resources, user guides, and provide end-user support. Collaborate with business stakeholders to analyze requirements and deliver tailored solutions. Act as the technical point of contact for unified communications and collaboration-related initiatives. Monitor system performance, troubleshoot issues, and ensure service availability. Stay ahead of with new technologies and industry trends related to enterprise collaboration. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The [vital attribute] professional we seek is a [type of person] with these qualifications. Basic Qualifications: Masters degree / Bachelors degree and 8 to 13 years Unified Communications and Collaboration environments Preferred Qualifications: Functional Skills: Strong proficiency in Microsoft 365 ecosystem: SharePoint Online, OneDrive, Teams Hands-on experience with AvePoint and OPUS tools for content and records management. Experience with cloud storage solutions such as BOX and migration projects to Microsoft platforms. Solid grasp of data governance, security policies, and compliance frameworks. Proven ability to manage projects, priorities, and stakeholders across business units. Strong program/project management skills within a diverse toolset of methodologies (Agile, Scrum, DevOps etc. ) including risk mitigation strategies. Have solid business insight ability to handle multiple priorities and to build a strong network and relationships. Experience with Power Platform (Power Automate, Power Apps) for workflow automation. Strong vendor management skills from RFP ideation to implementation management. Familiarity with ITIL processes and ticketing systems like ServiceNow or Jira. Strong understanding of hybrid collaboration environments and change management. Excellent analytical, problem-solving and presentation skills. Professional Certifications: Scaled Agile Framework (SAFe) for Teams (preferred) Soft Skills: High degree of initiative and self-motivation. Ability to handle multiple priorities successfully. Excellent verbal and written communication skills. Team-oriented with a focus on achieving team goals. Excellent analytical and troubleshooting skills. Ability to work effectively with global and virtual teams. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .
Posted 1 day ago
6.0 - 8.0 years
25 - 30 Lacs
Hyderabad
Work from Office
Career Category Information Systems Job Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. ABOUT THE ROLE Role Description: We are seeking an experienced IS Endpoint Management Engineer to join our Digital Workplace Experience team. In this role, you will support and enhance enterprise device management solutions that power a secure, efficient, and seamless technology experience for our global workforce. Youll work hands-on with modern endpoint platforms and collaborate across teams to ensure best-in-class service delivery. Roles & Responsibilities: Support and maintain end-user computing platforms including desktops, laptops, tablets, mobile devices, printers, and virtual desktops ( W365 VDI). Assist in the implementation and support of Modern Device Management and Unified Endpoint Management (UEM) solutions. Apply and maintain configuration standards and deployment methods for Windows, macOS, and iOS devices, following IS policies and compliance requirements. Conduct software and update testing for desktops and laptops to ensure compatibility, performance, and regulatory alignment. Evaluate new devices, provide data-driven feedback, and assist with compliance validation. Collaborate with cross-functional IT teams including Cyber Security, Network Administration, and Deskside Services for device requirements, integration, and support. Contribute to the development and continuous improvement of deployment tools, processes, and support models for applications and workforce services. Track, publish, and analyze key operational metrics to support stability, performance, and user satisfaction. Respond to and help resolve critical outages, technical issues, and participate in capacity planning efforts. Build strong working relationships with vendors, participate in beta testing and product feedback forums, and support alignment with evolving product roadmaps. Support the execution of strategic projects and initiatives within the endpoint management domain. Basic Qualifications and Experience: Master s degree and 6 years of Information Systems experience or Bachelor s degree and 8 years of Information Systems experience or Associate degree and 10 years of Information Systems experience or High school diploma / GED and 12 years of Information Systems experience or Functional Skills: Degree in Computer Science, Information Systems, Engineering, or Life Sciences. Skilled in designing solutions for Digital Workspace technologies, including mobility, virtualization, and end-user devices. Strong troubleshooting and problem-solving skills in large-scale IT environments. Proficient with iOS, iPadOS, macOS, Windows 10/11, and virtualization technologies. Experienced in collaborating with DevOps and Agile teams Proven UEM expertise (Intune, Microsoft Endpoint Manager, Jamf) in provisioning, deployment, updates, and policy management. Experienced in packaging software for large-scale deployment on Windows and Mac. Ability to communicate effectively with technical and non-technical stakeholders. Professional Certifications: S caled Agile Framework (SAFe) for Teams (preferred) Soft Skills: Excellent verbal and written communication with customers, team members, and management. Positive, proactive attitude focused on service improvement and exceeding expectations. Proven experience working closely with outsourced partners for device deployments, OS updates, and quality testing. Self-starter who thrives in fast-paced, high-pressure environments. EQUAL OPPORTUNITY STATEMENT We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation . .
Posted 1 day ago
5.0 - 9.0 years
2 - 6 Lacs
Hyderabad
Work from Office
Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller and longer. We discover, develop, manufacture and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. Sr Associate IS Engineer Mobility What you will do Let s do this. Let s change the world. In this vital role you will be responsible for design, development, delivery, and life cycle of Amgen s end user technologies. The Mobility team consists of cross-disciplinary IS professionals who understand how to deliver services that span both infrastructure and applications. As a senior member of the Mobility Services team within the Digital Workplace experience (DWX) function, you will play a critical role in defining architecture, enforcing standards, guiding junior engineers, and ensuring secure, scalable, and seamless mobile technology experiences for global end users. You will be working on high visibility projects and play a key role in delivering on IS initiatives and optimizing the end user experience while maintaining the security of Amgen assets and data. You will need to establish and maintain a positive business relationship with users and business partners and will participate in supporting critical mobility services for Amgen. The role will be based out of Amgen India Technology center at Hyderabad Roles & Responsibilities: The MDM Engineer will be responsible for several activities including but not limited to the following: Provide technical leadership and oversight for the global mobile device management ecosystem, including JAMF , Intune , and Apple Business Manager platforms. Define and enforce configuration standards, security baselines, and compliance policies across corporate and shared-use mobile devices. Drive solution design, roadmaps, and project execution for mobile services and applications. Lead validation and risk assessments of new OS and MDM platform updates (iOS, iPadOS, JAMF, Intune), assessing compatibility and security implications. Oversee global L3 support activities, ensuring consistent, high-quality incident resolution and operational stability. Mentor and guide junior engineers, providing configuration reviews, knowledge transfer, and skills development. Collaborate with cross-functional teams (Information Security, Identify & Access Management, Records, Legal) to align services with governance and compliance requirements. Partner with global service owners and vendors to drive improvements in device lifecycle management, user experience, and service KPIs. Lead UAT, pilot programs, and change management for major feature deployments or policy updates. Analyze service trends, conduct root cause investigations, and provide data-driven recommendations using tools like Power BI, Excel, and ServiceNow reporting. Own and maintain SOPs, technical documentation, knowledge bases, and architectural diagrams. Contribute to the development of mobile service strategies, budget planning, and capability assessments. Serve as a key point of escalation and subject matter expert for mobile and endpoint security incidents. Ensures projects are completed on time and within budget Delivers results in an environment consisting of diverse global and matrixed partners including non-dedicated resources Develops relationships with internal business partners, service partners, and vendors to support operational objectives. Ensures risk and compliance by adhering to legal and regulatory guidelines and policies and Standard Operating Procedures What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree / Bachelors degree and 5 to 9 years of Computer Science, IT or related field experience Preferred Qualifications: 6+ years of technical experience in enterprise mobile endpoint management Solid knowledge of JAMF, Microsoft Intune, Workspace ONE (UEM), Assi and Apple Business Manager Strong knowledge of iOS and iPadOS, including supervised & unsupervised device configurations. Experience managing shared and individual-use mobile devices in corporate settings Strong command of mobile device security principles, MDM configuration frameworks, and application distribution (VPP, Company Portal) Experience leading mobile engineering projects in regulated environments (pharma/healthcare preferred) Prior experience mentoring team members and driving technical decision-making Demonstrated success managing vendor-delivered services in large global environments Proficiency in process automation, scripting (e. g. , shell, PowerShell, Python), and integration tools Excellent communication and presentation skills, with ability to interface across technical and non-technical audiences Strong analytical mindset with data interpretation skills using Power BI, Excel, or equivalent tools Proven experience in MS Office Suite & Collaboration tools, including development of advanced Excel spreadsheets, PPT, Teams and SharePoint Excellent problem-solving, team and time management skills Resourceful and proactive in capturing information and sharing ideas Working knowledge of ITIL methodologies and systems including ServiceNow Understanding of Agile methodologies and DevOps Flexibility in supporting global teams Soft Skills: Excellent leadership and team management abilities. Strong communication and interpersonal skills. High level of integrity and ethical standards. Problem-solving and critical thinking capabilities. Ability to influence and motivate change. Adaptability to a dynamic and fast-paced environment. Strong organizational and time management skills. Ability to manage multiple competing priorities in parallel What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .
Posted 1 day ago
8.0 - 13.0 years
30 - 35 Lacs
Hyderabad
Work from Office
Career Category Information Systems Job Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. What you will do Let s do this. Let s change the world. In this vital role the Device Imaging Engineer will play a vital role in the overall delivery of the enterprise device management tools, capabilities, functions, and features for Digital Workplace Experience Group. The Device Imaging engineer will also be responsible for developing enterprise computer images for physical and virtual end-user devices. The engineer will work with OEM for custom factory Imaging (CFI) to support modern device provisioning. The Engineer will also provide L3 Administrative Support to Windows and VDI Environment . Roles & Responsibilities: Perform all enterprise image builds and release activity with SCCM, MDT or any SaaS tools. Creation of CFI Build for the enterprise to support Autopilot and Modern device provisioning. Drive Windows Autopilot Program for Enterprise with Intune and VMware Workspace One. Image Certification on all the Amgen approved Hardware. Driver management for all the Amgen supported hardware. Create provisioning packages to support OEM and CFI Build with provisioning tools. Create SCCM/MDT Task Sequence for the development of ACE build. Development of Custom scripts to Support OS Imaging. Lead Network imaging through PXE boot or related cloud-based technologies. Create USB Build to support Modern Provisioning of Devices during break fix. Deliver stable, high-quality operating system build for Windows and W365 Cloud PC VDI devices. Drive ongoing improvement to imaging development, automation, and release processes Automate imaging processes using Microsoft PowerShell or equivalent technologies to streamline image development and delivery Run image testing and documentation efforts Follow Amgen change control processes for image release activities Collaborate with the Cloud Desktop team to provide technical service support for VDI environment Maintain knowledge of emerging image management technologies such ZTI/LTI/Cloud Imaging/Factory to Consumer. Leverage 1E Nomad Technology for Content Distribution. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The vital attribute professional we seek is a with these qualifications. Basic Qualifications: Doctorate degree / Masters degree / Bachelors degree and 8 to 13 years in Information Systems and software, mobile, or web experience Functional Skills: Excellent communications and leadership skills Demonstrated ability in building and deploying enterprise end-user computer images Detailed knowledge of enterprise image and software management technologies including Microsoft SCCM or MDT and VMware Workspace ONE. Proficient with PXE Boot and other Network Technologies for OSD. Good understanding of 1E Nomad and other content pre-caching technologies. Experience in crafting and running custom Task Sequence variable. Competence with sophisticated desktop OS troubleshooting and support Solid grasp of Desktop Management related technologies and processes, including Active Directory, networking, monitoring, patching, group policy Good command of SAAS Based VDI Solutions. Experience in Coordinating Windows 11 devices at enterprise level. Experience with Active Directory Certificate services, DNS and DHCP Administration. Solid understanding of ITIL methodologies and systems Experience developing roadmaps for technology initiatives Professional Certifications: S caled Agile Framework (SAFe) for Teams (preferred) Soft Skills: High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Excellent verbal and written communication skills. Team-oriented with a focus on achieving team goals. Excellent analytical and troubleshooting skills. Ability to work effectively with global and virtual teams EQUAL OPPORTUNITY STATEMENT We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation . .
Posted 1 day ago
8.0 - 13.0 years
22 - 27 Lacs
Hyderabad
Work from Office
Career Category Information Systems Job Description ABOUT AMGEN Amgen harnesses the best of biology and technology to fight the world s toughest diseases, and make people s lives easier, fuller, and longer. We discover, develop, manufacture, and deliver innovative medicines to help millions of patients. Amgen helped establish the biotechnology industry more than 40 years ago and remains on the cutting-edge of innovation, using technology and human genetic data to push beyond what s known today. What you will do Let s do this. Let s change the world. In this vital role you will as an Endpoint Management Architect be responsible for designing, managing, and evolving enterprise device management solutions within the Digital Workplace Experience team. This includes shaping end-user computing platforms, setting technology standards, managing roadmaps, and developing solutions aligned with business strategy driving a flawless, secure, and outstanding experience for our users . The role involves close collaboration with Managed Service Providers, vendors, and internal teams to deliver and showcase both existing and emerging device management capabilities. Actively partnering with IS and business process teams, the architect will drive innovation and stability through best-practice solutions. The Device Engineering team supports global users by providing architecture and delivery for PC and device management, desktops, mobility, print, remote access, and security. Roles & Responsibilities: Serve as the domain expert driving business value from Amgen s device technologies by defining, architecting, operating, and maintaining end-user computing platforms including PCs, mobile devices, tablets, printers, and virtual desktops (W365 VDI) while establishing and managing short- and long-term strategies and roadmaps for all device modalities. Define architectural solutions by analyzing business needs, reviewing current environments, and integrating industry-leading standards in collaboration with operations, enablement, and enterprise architecture teams. Establish standards, deployment methods, and supported configurations for IS-provisioned Windows, Mac, and iOS devices, in alignment with Amgen IS device lifecycle policies and procedures. Design and define next-generation desktop management platforms and processes, focusing on Modern Device and Unified Endpoint Management. Define hardware standards to meet current needs and guide future device selection with a strong understanding of enterprise IT. Provide data-driven feedback and testing on new devices (Windows, Mac, iOS) to ensure compliance and audit alignment. Develop and maintain systems, tools, policies, and processes to deploy and support applications and workforce services on end-user devices enterprise wide. Partner with IT teams including Cyber Security, Network Administration, and Deskside Services to gather requirements and support the procurement of end-user computing devices. Define, track, publish, and manage key metrics to demonstrate improvements in stability, usage, and efficiency. Oversee testing and qualification of all desktop and laptop software and updates, ensuring compliance with audit and regulatory requirements. Build strong vendor relationships, leverage beta programs and user feedback forums, provide technical oversight, and guide vendor roadmap alignment. Actively engage in critical outages, issue resolution, and capacity/availability planning sessions. Lead strategic IS projects and initiatives. What we expect of you We are all different, yet we all use our unique contributions to serve patients. The vital attribute professional we seek is a type of person with these qualifications. Basic Qualifications: Doctorate degree / Masters degree / Bachelors degree and 8 to 13 years in Information Systems experience Degree in Computer Science, Information Systems, Engineering, or Life Sciences. Functional Skills: Skilled in designing solutions for Digital Workspace technologies, including mobility, virtualization, and end-user devices. Experience creating strategic execution plans to address gaps between current and future business goals. Expert in applying enterprise architecture frameworks to enhance reliability and support cross-functional decisions. Proficient with iOS, iPadOS, macOS, Windows 10/11, and virtualization technologies. Experienced in collaborating with DevOps and Agile teams Strong background in system orchestration and integration. Proven UEM expertise (Intune, Microsoft Endpoint Manager, Jamf) in provisioning, deployment, updates, and policy management. Skilled in automation using PowerShell and Bash scripting. Experienced in packaging software for large-scale deployment on Windows and Mac. Track record of delivering business-aligned solutions that drive digital transformation across functions. Professional Certifications: S caled Agile Framework (SAFe) for Teams (preferred) Soft Skills: Excellent verbal and written communication with customers, team members, and management. Positive, proactive attitude focused on service improvement and exceeding expectations. Proven experience working closely with outsourced partners for device deployments, OS updates, and quality testing. Self-starter who thrives in fast-paced, high-pressure environments. EQUAL OPPORTUNITY STATEMENT We will ensure that individuals with disabilities are provided with reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation . .
Posted 1 day ago
8.0 - 13.0 years
22 - 27 Lacs
Hyderabad
Work from Office
Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let s do this. Let s change the world. In this vital role you will be responsible for designing and implementing information system architectures to support business needs. You will analyze requirements, develop architectural designs, evaluate technology solutions, and ensure alignment with industry good practices and standards. Your expertise in system architecture, strong problem-solving abilities, and ability to communicate complex technical concepts will enable you to deliver robust and scalable IT solutions. Roles & Responsibilities: Be the owner and Subject Matter Expert (SME) for Active Directory (on-premises and Azure), PKI, Oracle LDAP and various related systems and work as the liaison between the business and the technical staff to provide a translation of business requirements/issues to technical requirements/issues and vice-a-versa. Define a service strategy, roadmap, and execution plan to deliver high impact business value and partner with the other Identity teams to engineers to implement solutions for cloud, mobile and on-premises applications. Conduct, lead, or provision technology and service reviews to baseline and set service improvement goals and initiatives. Provide support and consultation to clients or project teams to identify requirements and assist with application configurations and deployments utilizing Amgen s directories. Monitor operational and performance statistics for managed systems to ensure reliability and availability and work with the operations team to maintain growth statistics, space forecasts, etc. Oversee production change control schedule and participates in change control processes. Resolve issues called out from Amgen s operational support vendor and provide expert level solving for issues that bridge subject areas and technologies beyond team capabilities. Create and maintain technical documentation such as SOPs, design documents, operational drawings, manuals, etc. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s / Bachelors degree with 8 - 13 years of Information Systems experience or related field. Functional Skills: Must-Have Skills: Strong Microsoft Active Directory skills including AD LDS and Azure AD. Strong knowledge of Microsoft Windows Operating Systems. Strong knowledge of LDAP directories. Strong knowledge of PKI (Public Key Infrastructure). Good working knowledge of DNS and WINS. Experience with mobile device authentication and management. Experience with managing regulated systems - FDA/SOX. Scripting skills such as PowerShell, Perl, VB Script, etc. Good written and verbal communication skills . Good-to-Have Skills: Experience with IS Security. Experience with Agile Methodology. Proficiency in scripting and automation is a plus. Professional Certifications: Certifications such as SailPoint Certified Identity Now Architect, Okta Certified Professional, Microsoft SC-300, CISSP, CCSP or CISM (Preferred). Microsoft, GCP or AWS Cloud (preferred). Soft Skills: Excellent analytical and troubleshooting skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams . High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team oriented, with a focus on achieving team goals. Strong presentation and public speaking skills. Work Hours: This position requires you to work a later shift and may be assigned a second or third shift schedule. Candidates must be willing and able to work during evening or night shifts, as required. Potential Shifts (subject to change based on business requirements): Second Shift: 2:00pm 10:00pm IST; Third Shift: 10:00 pm 7:00 am IST. On-Call This position may have after hours responsibilities. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .
Posted 1 day ago
2.0 - 6.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Career Category Information Systems Job Description Join Amgen s Mission of Serving Patients At Amgen, if you feel like you re part of something bigger, it s because you are. Our shared mission to serve patients living with serious illnesses drives all that we do. Since 1980, we ve helped pioneer the world of biotech in our fight against the world s toughest diseases. With our focus on four therapeutic areas Oncology, Inflammation, General Medicine, and Rare Disease we reach millions of patients each year. As a member of the Amgen team, you ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives. Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career. What you will do Let s do this. Let s change the world. In this vital role you will play a crucial role in ensuring the security and integrity of the companys information systems. You will develop and implement security measures, conduct vulnerability assessments, monitor network traffic, and respond to security incidents. Your expertise in security protocols, threat detection, and incident response will contribute to safeguarding the companys data and systems from potential cyber threats. Roles & Responsibilities: Assisting in creating, modifying, and deactivating user accounts while ensuring compliance with security policies. Conducting periodic reviews of user permissions to ensure they align with job functions. Implementing predefined security settings and configurations for systems during the provisioning process. Take responsibility and ownership for completing system owner work youre doing and addressing compliance-related requests. Supporting the monitoring of user access and provisioning activities to identify potential security incidents. Assisting in the analysis of logs for unusual activities related to user provisioning. Develop and update technical documentation, including standard operating procedures (SOPs), design documents, operational diagrams, manuals, and more. Perform regular hardware and software audits on servers and applications to verify they adhere to established standards, policies, and configuration guidelines. Participating in training sessions to understand security standard processes and help educate users on security policies related to provisioning. Collaborating with IT, HR, and other groups to ensure smooth integration of security in provisioning workflows. This role on occasion might have responsibilities outside of business hours. Travel: International and/or domestic travel up to 10% may be essential. This role requires you to work in shifts. What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Master s / Bachelor s degree with 2 - 6 years of Information Systems experience or related field. Functional Skills: Must-Have Skills: Ability to analyze and interpret complex data to identify and remediate issues. Familiarity with basic concepts such as confidentiality, integrity, and availability (CIA triad). Sharp learning agility, problem-solving and analytical thinking Ability to produce clear and detailed documentation for processes and security protocols. Good-to-Have Skills: Experience with IS Security. Experience on Sailpoint IIQ / ISC. Proficiency in scripting and automation is a plus. Professional Certifications Microsoft, GCP or AWS Cloud (preferred). Identity Provisioning or Security Certification (preferred). Soft Skills: Excellent analytical and troubleshooting skills. Strong verbal and written communication skills. Ability to work effectively with global, virtual teams. . High degree of initiative and self-motivation. Ability to manage multiple priorities successfully. Team oriented, with a focus on achieving team goals. What you can expect of us As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we ll support your journey every step of the way. In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards. Apply now and make a lasting impact with the Amgen team. careers. amgen. com As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease. Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. .
Posted 1 day ago
1.0 - 4.0 years
3 - 8 Lacs
Pune
Work from Office
Working knowledge of accounting practices Basic competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, and SQL/Oracle language Proficiency with Microsoft 365 desktop applications Required Candidate profile Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment Collegial, team-oriented disposition with the desire and ability to establish cooperative
Posted 1 day ago
0.0 - 4.0 years
2 - 4 Lacs
Hyderabad
Work from Office
Greetings from KVC CONSULTANTS LTD. HIRING FOR LEADING ITES MNCs - INTERNATIONAL Process in Hyderabad -- Candidates residing in Hyderabad may apply for the same Job Description PROFILE 1- Biggest MNC in India - Gachibowli Hyderabad. ( excellent English communication needed skills mandatory ) Profile 1 BTECH OR BCA ---Fresh Graduates with excellent English Comm skills Salary upto 2.77 LPA 5 Days working/Rotational shifts/Cabs Available. Gachibowli Hyderabad. Profile 2: Graduates with 1 year of international experience Salary upto 4 LPA 5 Days working/Rotational shifts/Cabs Available. Gachibowli Hyderabad. Role Overview: As a Technical Support Advocate, you will be the frontline representative for Microsoft's consumer products. Your primary responsibility is to assist customers with technical issues related to Microsoft software, hardware, and services. You'll provide timely and effective solutions, ensuring a positive customer experience. Key Responsibilities: 1. Customer Interaction: Troubleshooting: Diagnose and resolve technical issues reported by customers via phone, chat, or email. Active Listening: Understand customer concerns, ask relevant questions, and empathize with their situation. Effective Communication: Clearly explain technical concepts to non-technical users. 2. Product Knowledge: Microsoft Ecosystem: Develop expertise in Microsoft products, including Windows, Office Microsoft365, Windows on Surface devices, and more. Updates and Patches: Stay informed about product updates, patches, and known issues. Self-Service Guidance: Guide customers on using self-help resources and online documentation. 3. Issue Resolution: Tiered Support: Escalate complex issues to higher tiers when necessary. Remote Assistance: Provide remote troubleshooting assistance using tools like Microsoft Remote Desktop. Case Management: Document interactions, solutions, and follow-up actions in the support system. Customer Feedback: Collect feedback and identify areas for improvement. 4 Collaboration: Cross-Functional Teams: Collaborate with other teams (engineering, product management) to address recurring issues. KEY SKILLS REQUIRED: 1. Accounts and Billing Skills: Account & Payment Management: Proficiency in managing subscriptions, payment options, and customer profiles. Billing Management: Understand billing processes and assist customers with billing-related inquiries. Sign-In Assistance: Help customers with sign-in or sign-up processes. Refunds and Purchases: Assist with refunds and guide customers through product purchases. Token Redemption: Help customers redeem tokens, gift cards, and promotional codes. 2. Customer Service Skills: Download Install and Activate (DIA) Skills: Assist with download, install and activation of M365 and Windows products and services. Assisting with Updating / Upgrading the Product or Service cross platform. Assisting with purchasing a product or recommend one appropriately. 3. Technical Support Skills: Assisting with delivering the appropriate post install technical support. Troubleshooting with post install Software Issues (Windows, Office, Etc., Etc.) cross platform Assisting with Device Network & Connectivity Issues (Internet, Browsing, Etc.) cross platform Addressing with "How To" Questions -------------------------------------------------------------------------------------------------------------------------------------------------- FOR THE INITIAL SCREENING ROUND --- PLS CALL OUR EXPERT HR'S ON THE BELOW NUMBERS or WA with resume and profile interested & location . HR LAIBA 9654201996 HR FAREEHA 8528371817 Thanks & Regards KVC CONSULTANTS ##KVC CONSULTANTS LTD## ##NO PLACEMENT CHARGES##
Posted 1 day ago
8.0 - 10.0 years
25 - 30 Lacs
Bengaluru
Work from Office
Software Services helps build First Americans product suite that encompasses the best in class Title Insurance, Settlement and Mortgage solutions platforms. Leverages technology product stack across Microsoft platform predominantly to develop, enhance and maintain the best in class applications. The R & D division delivers solutions for the title insurance industry leveraging the best of NLP, AI and ML. Job Summary This role shall be responsible to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. This role is also responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. Competencies: Display expert proficiency of probing techniques (FGDs and interviews) to elicit requirements from relevant stakeholders, Communication skills to question, interpret and clarify information Recommend and execute accurate requirement gathering tools and templates in concurrence with best practices (Business use cases, use case scenario, storyboard); Implement Gap analysis process, tools, methodologies, approach and templates Competent at product, components and associated technology eco-system, Local market needs, competitor products, NFR (Non-functional requirements), enabler stories creation, Diagnosis techniques Implementation of Impact Analysis on other FA applications / existing processes, Feasibility Analysis, Knowhow of Escrow and Title processes, mind map, flow chart and Unified Modeling Language concepts Skilled in building data flow diagrams, creating focused / detailed use case diagrams, identifying actors, technology touchpoints, metrics/KPI and gaps from the use cases built Demonstrate strong knowledge of Effective customer facing technologies (e.g. Direct Agent application etc.), Usability Heuristics (UI/UX), Usability Testing (User interface), Cognitive biases (to align user experience team) Demonstrate profound knowledge of Scoping, Scheduling, Effort estimation techniques, Software Development methodologies, Risk Identification and Management, Work breakdown structures, Gantt charts and similar planning tools, PMP/PMI Knowledge, ITIL Knowledge, Reporting & MIS, Talent management policies and procedures, Client requirements and goals, Escalation procedures Technical Skills: He/She is expected to have good hands-on in MS Office, MS Visio and any prototyping tools\ He/She also must possess good experience in SDLC, Agile/Scrum methodologies. Educational Qualification and Experience: Minimum of 15 years of formal education - Graduate / Post Graduate in Computer Science / Information Technology Professional work experience of 8 to 10 years in Agile technologies
Posted 1 day ago
1.0 - 5.0 years
6 - 7 Lacs
Kolkata
Work from Office
The Cloud Specialist 2 is primarily responsible for providing a swift response to incidents that disrupt business services. The role aims to minimize the adverse impact on Hyland s customer business functions and ensure the best possible levels of service quality and availability are maintained. This involves identifying, classifying, and prioritizing incidents, as well as coordinating resources to resolve issues as quickly as possible. You will be troubleshooting and resolving incidents when there aren t critical incidents. What you will be doing Responsibilities Respond to basic inbound phone calls tickets and emails from internal and external resources requesting assistance with cloud hosted solutions with applying best practice knowledge. Respond to alerts from internal monitoring tools and take corrective action to resolve timely by applying best practice knowledge. Troubleshoot and resolve cloud issues utilizing the companys systems utilities and support processes with direct oversight from team members; apply best practices for problem resolution Take ownership of the critical incident and lead the response team from start to resolution. Ensure incident is classified correctly as a critical incident and initiate the formal high priority incident process. Act as a primary point of contact for all stakeholders throughout the incident lifecycle. Coordinate the activities of all teams involved in the resolution of the critical incident. Ensure that the appropriate resources are available to resolve the incident. Facilitate cross functional communication between the teams to ensure all are aligned on actions and priorities. Regularly update internal and external stakeholders on the status of the incident. Prepare and deliver clear, accurate, and timely status reports, including details on impact, resolution progress, and estimated resolution time if known. Escalate issues to higher levels of management or additional resources if the incident cannot be resolved quickly. Maintain a timeline of the critical incident, ensuring all activities are completed in timely manner. Track and monitor the progress of all recovery activities and adjust priorities, as necessary. Work with the Problem Management team to provide insights and documentation that will help to prevent future incidents. Ensure that the incident is formally closed once all recovery actions have been completed and stakeholder are informed. Assist in gathering information for audits to ensure compliance with established standards policies and configuration guidelines. What will make you successful Minimum Qualifications Associates degree or equivalent experience Basic experience with process improvement Basic experience with solving issues Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact Good collaboration skills applied successfully within team Good critical thinking analytical and problem-solving skills Good interpersonal skills: able to maintain solid rapport with team members as well as maintain professionalism with those outside of department Good organizational multi-tasking and time management skills Ability to use original thinking to translate goals into the implementation of new ideas and design solutions Good ability to establish rapport and gain the trust of others; effective at gaining consensus Self-motivated with the ability to manage projects to completion with oversight Good ability to handle sensitive information with discretion and tact Good attention to detail Demonstrated ability to influence motivate and mobilize team members and business partners; ability to work independently and in a team environment Knowledge of principles of systems administration including Dell Cisco and/or HP hardware Good knowledge of Microsoft Server environments including Microsoft Active Directory networking storage and virtualization technologies Up to 10% travel time required
Posted 1 day ago
2.0 - 6.0 years
4 - 8 Lacs
Mohali
Work from Office
Job_Description":" We are seeking a dynamic and results-driven Senior Business Development Executive with 35 years of experience in IT Sales. The ideal candidate will have a strong understanding of Microsoft products, particularly Microsoft 365 and Azure licensing. This role requires a proactive individual who can identify new business opportunities, build client relationships, and drive revenue growth. From an attitude perspective these attributes would be a great fit for us: Humility Honesty Empathy Creativity Team player Growth mindset Shift Timings: Evening Shift 5:00PM to 02:00AM IST (Non Negotiable, We work mostly with US customers in EST Time Zone) Key Responsibilities: Identify and pursue new business opportunities in the IT sector. Develop and maintain strong relationships with prospective and existing clients. Promote and sell Microsoft products and services, with a focus on Microsoft 365 and Azure licenses. Understand client requirements and propose tailored IT solutions. Collaborate with technical and pre-sales teams to ensure client satisfaction. Prepare and deliver compelling sales presentations and proposals. Meet and exceed sales targets and KPIs. Maintain accurate records of sales activities and client interactions in CRM tools. Requirements Bachelordegree in Business, IT, or a related field. 35 years of proven experience in IT Sales or Business Development. Strong knowledge of Microsoft products; hands-on experience with Microsoft 365 and Azure licensing is a plus. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving abilities. Benefits Opportunity to work on cutting-edge cloud technologies. Collaborative and innovative work culture. Competitive compensation and benefits package. Career growth and certification support. ","
Posted 1 day ago
5.0 - 7.0 years
20 - 25 Lacs
Bengaluru
Work from Office
Software Services helps build First Americans product suite that encompasses the best in class Title Insurance, Settlement and Mortgage solutions platforms. Leverages technology product stack across Microsoft platform predominantly to develop, enhance and maintain the best in class applications. The R & D division delivers solutions for the title insurance industry leveraging the best of NLP, AI and ML. Job Summary This role shall be responsible to plan, design, develop, and launch efficient business, financial, and operations systems in support of core organizational functions and business processes. This includes gathering and analyzing data in support of business cases, proposed projects, and systems requirements. This role is also responsible for generating and compiling reports based on the findings, complete with probable causes and possible solutions to systems issues. Competencies: Display expert proficiency of probing techniques (FGDs and interviews) to elicit requirements from relevant stakeholders, Communication skills to question, interpret and clarify information Recommend and execute accurate requirement gathering tools and templates in concurrence with best practices (Business use cases, use case scenario, storyboard); Implement Gap analysis process, tools, methodologies, approach and templates Competent at product, components and associated technology eco-system, Local market needs, competitor products, NFR (Non-functional requirements), enabler stories creation, Diagnosis techniques Implementation of Impact Analysis on other FA applications / existing processes, Feasibility Analysis, Knowhow of Escrow and Title processes, mind map, flow chart and Unified Modeling Language concepts Skilled in building data flow diagrams, creating focused / detailed use case diagrams, identifying actors, technology touchpoints, metrics/KPI and gaps from the use cases built Demonstrate strong knowledge of Effective customer facing technologies (e.g. Direct Agent application etc.), Usability Heuristics (UI/UX), Usability Testing (User interface), Cognitive biases (to align user experience team) Technical Skills: Front End Must Have - Angular, MVC Nice to have - ASP.Net Web forms Back End Must Have - C#,Node.Js,.Net Framework,Net Core,WebApi DB Must have - SQL , Dynamo DB, PostgreSQL Cloud Must Have - AWS (Lambda, StepFunction, VPC, CloudFront, ALB, S3) & Azure Excellent communication, good analysis and problem-solving skills, strong technical skills Design, coding, code review and troubleshooting, ability to coach/mentor team
Posted 1 day ago
5.0 - 13.0 years
22 - 27 Lacs
Pune
Work from Office
Req ID: 322741 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Systems Integration Advisor to join our team in Pune, Mah r shtra (IN-MH), India (IN). Technical Skills: Technical knowledge in areas such as client-side components, server-side languages, web application frameworks and database management systems ASP.NET Web Forms, MVC HTML, CSS, JS HTTP, SSR, API Git Knowledge and Experience: Advanced level web development knowledge and experience based on Microsoft .NET technology Proven experience with both backend and frontend technologies Comfortable with legacy technologies: .NET Framework based ASP.NET Web Forms, MVC Up to date with current technologies: .NET Core based MVC, Razor Pages, RESTful API Thorough understanding of web development basics: client-server interaction, HTTP, SSR, API, authentication/authorization methods, session management, routing, middleware Comfortable with ADO.NET database handling Experience with Git for version control Experience with any mainstream JS frontend framework is an advantage (React, Angular, Vue, Svelte) Competencies: Excellent problem-solving abilities and analytical skills. Ability to see the big picture with high attention to critical details. Strong work ethic, excellent use of discretion and judgment. Results oriented, is able to achieve desired outcomes independently and at appropriate priority levels. Well organized with follow-up abilities; has a track record of effectively managing multiple tasks in a dynamic environment. Ability to work under pressure, meet challenging deadlines. Demonstrated ability to work effectively as part of a team, as well as independently. Effective communicator; has excellent writing and verbal skills. Has the ability to influence others and shape/obtain desired outcome in areas outside of direct control. Demonstrated ability to develop and implement process improvement initiatives. Qualifications: BA/Bsc degree or equivalent experience preferred.
Posted 1 day ago
8.0 - 13.0 years
20 - 25 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Job Role: Power Apps Senior Developer / Architect Job Type: Contract Job Location: Remote Role Summary: We are seeking a highly skilled Power Apps Senior Developer / Architect to lead the design and implementation of scalable, user-centric applications for our retail store operations. This role will be instrumental in driving digital transformation across in-store processes, enhancing operational efficiency, and improving customer experience. Key Responsibilities: Solution Architecture & Design Architect and develop end-to-end solutions using Microsoft Power Platform (Power Apps, Power Automate, Power BI). Design intuitive, responsive, and secure applications tailored for retail store environments. Ensure seamless integration with existing enterprise systems (e.g., POS, EBS and HRMS). Implementation of workflow-based approval mechanism Stakeholder Collaboration Work closely with business analysts, store operations, and IT teams to gather requirements and translate them into technical specifications. Lead design workshops and solution walkthroughs with stakeholders. Development & Delivery Build reusable components, custom connectors, and scalable workflows. Implement best practices in coding, testing, and deployment. Ensure compliance with security, data governance, and accessibility standards. Leadership & Mentoring Provide technical leadership to junior developers and external partners. Establish and enforce development standards and documentation practices. Continuous Improvement Monitor application performance and user feedback to drive iterative enhancements. Stay updated with Microsoft Power Platform advancements and retail tech trends. Required Qualifications: Bachelor s or Master s degree in Computer Science, Information Systems, or related field. 8+ years of experience in enterprise application development, with at least 4 years in Power Platform. Proven experience in designing and deploying Power Apps solutions in a retail or consumer-facing environment. Strong knowledge of Dataverse, SharePoint, Azure services, and API integrations. Familiarity with Agile delivery methodologies and DevOps practices. Preferred Skills: Microsoft Certified: Power Platform Solution Architect Expert. Expert knowledge of Power Automate and Dataverse Experience with omnichannel retail systems, POS integrations, and store inventory workflows. Strong communication and stakeholder management skills. Ability to work in a fast-paced, cross-functional environment.
Posted 1 day ago
4.0 - 9.0 years
5 - 8 Lacs
Kolkata, Mumbai, New Delhi
Work from Office
Job Role: Power Apps Developer Job Type: Contract Job Location: Remote Role Summary: We are looking for a skilled Power Apps Developer with 4 years of hands-on experience in developing business applications using Microsoft Power Platform. The ideal candidate will have strong expertise in Power Automate and Dataverse, and will be responsible for designing, developing, and deploying scalable solutions that meet business requirements and enhance operational efficiency. Key Responsibilities: Design, develop, and implement business applications using Power Apps and Power Automate. Create and manage data models using Microsoft Dataverse. Collaborate with business stakeholders to gather requirements and translate them into technical specifications. Develop custom connectors and integrate Power Platform solutions with external systems. Ensure application performance, quality, and responsiveness. Maintain documentation and follow best practices in development and deployment. Troubleshoot and resolve technical issues in a timely manner. Required Qualifications: Bachelor s degree in Computer Science, Information Technology, or a related field. 4 years of experience in developing applications using Microsoft Power Platform. Proficiency in Power Automate and Dataverse. Strong understanding of data modeling, workflows, and business process automation. Experience with Microsoft 365, SharePoint, and Azure services. Good problem-solving skills and attention to detail. Preferred Skills: Microsoft Certified: Power Platform App Maker Associate or equivalent certification. Experience with Agile methodologies and DevOps practices. Strong communication and collaboration skills. Familiarity with Power BI and custom API integrations.
Posted 1 day ago
5.0 - 10.0 years
3 - 7 Lacs
Hyderabad
Work from Office
ABOUT TIDE At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money. ABOUT THE TEAM: The Information Technology (IT) team is the backbone of our organization, ensuring the seamless and secure operation of our technology. Our mission is to empower employees by providing reliable and innovative IT solutions that enable them to achieve their goals efficiently. We are dedicated to maintaining a robust and secure infrastructure, proactively addressing technical challenges, and offering exceptional support to foster a digitally driven and collaborative work environment. The IT team plays a crucial role in managing our technology infrastructure, from resolving hardware and software issues to overseeing application updates and integrations, and monitoring SaaS applications, web traffic, and access to ensure a secure environment. We are committed to minimizing disruptions and ensuring uninterrupted access to essential resources through proactive support and timely resolutions ABOUT THE ROLE: As a IT Workplace Technology Engineer, you will own and evolve our global endpoint and workplace technology ecosystem.This role focuses on delivering a secure, scalable and seamless employee experience by leading the design,deployment and optimization of device management solutions,collaboration platforms and security-integrated tooling.You ll work at the intersection of IT,Security and Employee experience - ensuring that our digital workplace is secure,efficient, and aligned with Zero Trust principles. Key Responsibilities: Lead administration and lifecycle management of MDM platforms including Microsoft Intune and Jamf Pro, supporting macOS, Windows, and mobile environments. Manage and enhance enterprise collaboration and productivity tools including Google Workspace,Slack & Atlassian suite. Implement and maintain endpoint security controls such as Device Trust, Network Trust, DLP, CASB, and Secure Web Gateways (SWGs) in close partnership with the InfoSec team. Own and evolve the corporate wireless network stack, including design, configuration, and optimization of office Wi-Fi environments Architect and implement automation and configuration management using scripting and Infrastructure as Code (IaC) tools. Integrate and manage identity and access workflows with platforms such as Okta, enabling secure authentication and context-aware access controls. Define standards and drive consistency in device provisioning, compliance, patching, and user onboarding/offboarding. Act as technical lead for workplace IT projects, mentoring team members and serving as the final escalation point for complex endpoint issues. What Makes You a Great Fit Bring 5+ years of experience in workplace IT, MDM and Application administration, and SaaS tooling, with 2+ years in a technical leadership or lead engineer role. Have deep, hands-on expertise in Google Workspace, Intune, Jamf, and device management for both macOS and Windows. Understand and have experience implementing Zero Trust principles, including Device Trust, Network Trust, and conditional access. Are comfortable writing and maintaining PowerShell, Bash, or Python scripts, and using IaC frameworks to scale device and policy management. Have experience managing on corporate Wi-Fi/networking initiatives in modern office environments Work well cross-functionally, especially with Security, HR, and IT Operations, and have a strong service mindset. Thrive in fast-moving environments and enjoy creating reliable, scalable systems that improve user experience and IT efficiency. TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members diverse needs. We are One Team, committed to transparency and ensuring everyone s voice is heard. You personal data will be processed by Tide for recruitment purposes and in accordance with Tides Recruitment Privacy Notice .
Posted 1 day ago
3.0 - 5.0 years
3 - 6 Lacs
Bengaluru
Work from Office
Job Title: Service Desk Support Analyst Location: Bangalore Job Type: Full time Experience Level: 3 to 5 years Department: CIS / End-User Services Job Summary: We are looking for a proactive and customer-focused Service Desk Support Analyst to provide first-level technical support to end-users. The ideal candidate will be responsible for resolving IT issues, managing service requests, and ensuring a high level of customer satisfaction through timely and effective communication. Key Responsibilities: Serve as the first point of contact for users seeking technical assistance via phone, email, or ticketing system. Diagnose and resolve hardware, software, and network issues for desktops, laptops, printers, and mobile devices. Escalate unresolved issues to appropriate support teams and follow up to ensure resolution. Log all incidents and service requests accurately in the ITSM/ticketing system (e.g., ServiceNow, Jira, BMC Remedy). Provide support for Microsoft Office Suite, Windows OS, VPN, remote access tools, and basic network troubleshooting. Assist with user account management (Active Directory, Exchange, Office 365). Familiarize end users on basic software, hardware and peripheral device operation and solve basic queries Support onboarding and offboarding processes including device setup and access provisioning. Maintain knowledge base articles and documentation for common issues and solutions. Adhere to SLAs and ensure timely resolution of tickets. Configuring iPad/iPhones/Android for the users to enable them check emails and be connected on the go. Basic knowledge of Networking, Virtualization, Outlook, Windows & Mac OS, Web Based and Installable applications Required Skills & Qualifications: Diploma or bachelor s degree in IT, Computer Science, or related field. 1 3 years of experience in a technical support or service desk role. Strong knowledge of Windows OS, Mac OS, Microsoft Office, and basic networking. Familiarity with ITSM tools and remote support software. Excellent communication and interpersonal skills. Strong problem-solving and multitasking abilities. Preferred Qualifications: ITIL Foundation Certification CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Experience supporting macOS and mobile devices (iOS/Android) is a plus Ability to work in a fast-paced, 24/7 operational environment Soft Skills: Customer-oriented mindset with a focus on service excellence Ability to work in a fast-paced, team-oriented environment Willingness to work in shifts or on-call rotations
Posted 1 day ago
10.0 - 15.0 years
20 - 27 Lacs
Mumbai
Work from Office
We re seeking an experienced Microsoft 365 Architect to lead solution design and implementation using SharePoint Online, Power Platform, and Azure. This role involves working closely with business and technical teams to deliver secure, scalable, and integrated digital workplace solutions. Key Responsibilities: Architect solutions using SharePoint, Power Apps, Power Automate, and Power BI Define site structures, metadata, workflows, and permissions Integrate with third-party systems using Azure Functions, Logic Apps, APIs Drive governance, compliance, and security standards Lead migrations from legacy platforms to SharePoint Online Guide project lifecycle from design to deployment Must-Have Skills: 10+ years of IT experience, 5+ in Microsoft 365 architecture Strong in SharePoint Online, Power Platform, and Azure services Expertise in governance, integration, and solution delivery Excellent communication and leadership Preferred: Microsoft certifications (e.g., Power Platform Solution Architect, Azure Solutions Architect) Agile/hybrid project experience Knowledge of ShareGate and Microsoft Migration Manager is added advantage Qualification: Any Graduate
Posted 1 day ago
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