74 Medical Operations Jobs

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. We are seeking an experienced call center agent with 6+ months in a customer facing role to handle both inbound and outbound calls resolve customer queries and deliver exceptional service you will engage with customers across areas such as support technical assistance sales or billing ensuring adherence to performance and quality standards. Primary Responsibilities: Customer interaction:Manage high volumes of inbound and outbound calls Issue resolution:Address concerns related to products services orders or accounts promptly Documentation:Accurately log interactions and transactions using scheduling systems Performance metricsMeet KPIs example, call handling, Quality, after call documentation CES scores etc. Escalation handling:Route complex issues to specialized teams while maintaining communication Product knowledge:Stay updated on company offerings to provide accurate information Compliance:Follow scripts protocols and data security guidelines Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 12th/2nd PUC or equivalent (graduates preferred but not mandatory) 6+ months in a call center environment or customer service role Communication:Demonstrated clear verbal and written skills, active listening and empathy Problem solvingDemonstrated ability to troubleshoot and escalate conflicts Time management:Demonstrated ability to prioritize tasks in a fast-paced environment Adaptability:Comfortable with changing workflows and new tools At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyoneof every race, gender, sexuality, age, location and incomedeserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #njp

The Provider Outreach Specialist is a key member of the Provider Not Participating (PNP) Team, responsible for engaging healthcare providers who are currently unable to supply medical charts for review. This role focuses on identifying and resolving barriers to medical record retrieval, ensuring compliance with audit and quality initiatives. Primary Responsibilities: Conduct outbound outreach using telephonic systems to providers who have not submitted requested medical records Investigate and document reasons for non-participation or inability to provide charts Educate providers on the importance of chart retrieval and the process involved Maintain accurate and detailed records of all outreach activities and outcomes Escalate unresolved issues to appropriate departments or leadership as needed Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so Required Qualifications: 1+ years of experience in international contact center, healthcare, customer service, or provider relations Solid communication and interpersonal skills Ability to handle sensitive information with discretion and professionalism Proficiency in Microsoft Office and CRM or medical record systems Proven problem-solving mindset with attention to detail Preferred Qualification: Associate or bachelors degree At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone of every race, gender, sexuality, age, location and income deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes an enterprise priority reflected in our mission. #NJP

Dear JobSeekers! We have an urgent opportunity for City Head with a leading home healthcare service provider in India. They offer a wide range of services, including medical rehabilitation, homecare, and assisted living. Location: Kolkata; Gurgaon Job Description Overall responsible for city-level P&L, driving revenue growth and cost optimization. Oversee all clinical and non-clinical operations to ensure high-quality service delivery. Lead administration, compliance, and governance across all units within the city. Drive business development, stakeholder engagement, and customer satisfaction initiatives. Monitor performance metrics, implement strategic plans, and ensure alignment with organizational goals P&L Pointers 1. Revenue: Own city-level revenue across all verticals maximize ARPOB, occupancy, and OP-to-IP conversions. 2. Customer Acquisition Cost (CAC): Optimize CAC by balancing digital/offline spends, BD productivity, and conversion rates. 3. Direct Cost: Control direct manpower (doctors, nurses, therapists), pharmacy, diagnostics, and consumables. 4. Indirect Cost: Manage fixed costs rent, utilities, admin, AMC, and support staff overheads. 5. Profitability: Drive gross margin and EBITDA by aligning operations with financial KPIs and continuous cost-revenue optimization. Candidate Preference: 6 to 12 years in healthcare management, with proven leadership in multi-unit operations and P&L ownership. Salary: 15 to 20 LPA Immediate joiners preferred Interested candidates can share CVs at jhelam.s@randstad.in

Role & responsibilities To fulfil the Vision, Mission and Objectives of the hospital to ensure complete customer satisfaction. To take all necessary steps to fulfil the objectives of the organisation. Study the patient response analysis IPD and evaluate scope of improvement for service provision. To assist the MD/MS in conduction of regular ward rounds of patient management areas to ensure provision of quality Patient Care, Standard of Housekeeping, quality of Dietary Services and other aspects of administrative & operational activities. To respond & take prompt actions to customer complaints for speedy and satisfactory resolutions. To answer all queries of hospital clientele in the absence of Medical Superintendent/DMS Medical Superintendent. To assist the MS/DMS for all administrative/operational jobs related to patient care, NABH standards, teaching, training, hospital promotion

GNRC Hospitals is looking for Assistant Medical Superintendent to join our team at Dispur and Barasat unit. Qualification: MBBS and MBA/MHA Experience: 2-4 years Please share your CV at palkipriya.boiragi@gnrchospitals.com

GNRC Hospitals is looking for Assistant Medical Superintendent for Sixmile and North Guwahati Unit. Required Candidate profile Qualification- MBBS and MBA in Healthcare Management / MHA Salary will be as per market standards Experience- 0-2 years

Role & responsibilities Quality Manager Quality Management NABH Audit Quality Control Preferred candidate profile Graduate with at least 04 Years of Experience into the Hospital Industry. Interested candidates can apply on the job posting or can share their cv on himanshu.purohit@parashospitals.com

Regency Hospital Ltd. Is Hiring! Post:- Medical Superintendent Location:- Kanpur Preferred candidate profile MBBS + MHA/MBA with minimum 5+ Years of experience in Hospital Administration. Role & responsibilities Act as Custodian for Clinical protocols at unit level and ensure high standards of patient care Define and implement Performance Parameters for Doctors. To establish and ensure implementation of NABH guidelines within the unit. Responsible for implementation and adherence to SOPs in all Clinical Specialties, conducting regular Medical Audits on an ongoing basis. Ensure that proper Standard Operative Procedures are in place for the efficient admission, care & discharge of patients Coordination of the patient discharge process between doctors, transcriptionists, nursing, billing and pharmacy. Resident Doctors in general pool and their deployment. Ensure proper upkeep & confidentiality of medical records & patient documentation Develop & implement regular Patient Feedback mechanism Monitor and guide functioning of Dietetics department to ensure service quality. Work closely with the Nursing Superintendent and take all necessary steps to ensure high standards of patient care. Responsible for functioning and maintenance of all Medical Equipments of the hospital including to adhering to SOPs on the uptime of all Medical Equipment. To process and respond to patient feedback. If interested kindly call us at +91 6390015150 or Mail at recruitment.doctors@regencyhealthcare.in Rishabh Singh Gaharwar Corporate HR Regency Hospital Ltd.

JD:- Lead and manage hospital operations across departments Implement SOPs and ensure NABH/compliance readiness Coordinate with clinical and non-clinical teams for service delivery Vendor and facility management

Key Responsibilities 1. Clinical Oversight Ensure adherence to treatment protocols and SOPs across all units. Monitor clinical indicators, patient outcomes, and audit reports. Guide units on medico-legal processes, compliance, and NABH standards. Review critical incident reports and follow up on action taken. Provide clinical direction during health emergencies or outbreaks. 2. Administrative Coordination Supervise hospital operations remotely through MIS, dashboards, and unit-level coordination. Support policy implementation and resolve escalated clinical-operational issues. Standardize workflows across departments in consultation with Unit Heads. Facilitate inter-unit coordination to maintain continuity of care. Monitor implementation of hospital-wide initiatives and strategic plans. 3. Consultant Recruitment & Review Lead the recruitment and credentialing of Consultant Doctors across Secure units. Periodically review consultant performance and clinical alignment with hospital standards. Coordinate with HR and unit heads for manpower planning and onboarding. Ensure compliance with credentialing, licensing, and renewal protocols. Advise on distribution of specialties based on patient demand and hospital goals. 4. Resource & Budget Oversight Review department budgets, resource utilization, and staffing data. Advise on cost-effective service delivery and equipment use. Support finance teams with clinical input on billing justifications and service coding. Recommend clinical resource optimization across multiple units. Track utilization trends and suggest corrective actions as required. 5. Compliance & Stakeholder Liaison Ensure legal, ethical, and clinical compliance through remote monitoring. Coordinate with regulatory bodies and represent hospital in external audits or legal matters as needed. Oversee medico-legal documentation and court-related submissions. Maintain liaison with empanelment bodies, insurers, and public health officials. Review compliance reports and initiate policy-level improvements when needed. 6. Strategic & Clinical Advisory Support new clinical programs, specialty launches, and service upgrades. Analyze patient feedback and recommend service improvements. Guide digital health initiatives and clinical innovation efforts across units. Identify emerging healthcare trends for long-term planning. Collaborate with leadership on enhancing Secure Hospitals clinical reputation. Strong Experience in Hospital Leadership or Medical administration. Note: Prospective candidate should be open for travelling to all the Units as part of the job as and when it is necessary. Min 7 to 10 days of Travelling in the 1st 6 months. After 6 months one can plan the Travelling Schedule according to the Requirement. Qualifications MBBS Hospital Admin qualification preferred 10+ years in hospital leadership or medical administration Strong remote coordination, compliance, and strategic planning skills Key Skills and Competencies: Strong leadership and decision-making abilities. Excellent communication and interpersonal skills In-depth knowledge of hospital management systems and clinical protocols. Ability to handle crises and manage conflicts. Familiarity with healthcare regulations and accreditation standards.

Qualifications : MBBS + MBA / MHA Hospital Administration (Mandatory) Experience : Minimum- 10 Years in Hospital Administration Job Location : Patna, Bihar

Role & responsibilities The M.S will be responsible for all the Clinical Operations ,Legal Compliances, Medical Operations. He will be administrative head for all clinicians for their rosters ,leave managements and other day to day operations Preferred candidate profile MBBS with MBA/PGDM in health care management with at least 2-4 yrs of experience as M.S in a reputed hospital.

- Provide high-quality patient care. - Assist with the continuous development of staff. - Identify hazards in the workplace and provide solutions. - Treat emergency injuries. - Develop programs to maintain health and safety. - Identify work-related risks. - Document all injuries and illnesses. - Being ready to respond and equipped to deal with a medical emergency. - Quickly assessing patient needs. - Treating critical injuries, allergic reactions, and trauma. - Performing minor medical operations. - Cleaning wounds. - Drawing blood. - Maintaining emergency room care standards. - Assisting with insurance paperwork. - Ensuring the efficiency of the patient check-in process. - Displaying strong decision-making skills in emergency scenarios.

Medical Superintendent Job In NABH Hospital In Kangra Dharamshala Himachal Pradesh. MBBS Candidate With Good Experience is Required. Good salary and Growth Will Be Provided. Please email updated resume/cv at quadaple@gmail.com Thanks

Role & responsibilities Key Responsibilities: Clinical & Patient Care Responsibilities: Supervise and monitor patient care activities in the ICU to ensure adherence to established protocols and NABH guidelines. Coordinate with intensivists, consultants, and other healthcare professionals to ensure seamless patient care. Conduct clinical rounds and review critically ill patients treatment plans and progress. Monitor infection control practices and ensure zero tolerance for hospital-acquired infections. Ensure the implementation of emergency protocols (CPR, Code Blue) and critical care policies. Operational & Administrative Responsibilities: Manage the day-to-day operations of the ICU, including bed allocation, patient admissions, and transfers. Ensure proper documentation, including patient records, nursing notes, and incident reports, as per NABH requirements. Monitor and maintain ICU equipment, biomedical devices, and supplies to ensure optimal functionality. Prepare daily/weekly/monthly reports related to ICU census, performance indicators, and quality metrics. Plan duty rosters for ICU staff and ensure adequate manpower coverage at all times. Staff Management & Training: Lead, mentor, and evaluate ICU nursing staff, technicians, and other support personnel. Conduct regular training sessions and mock drills (e.g., CPR, Code Blue, disaster preparedness) to maintain staff competency. Assess the performance of staff and provide feedback for continuous improvement. Facilitate induction programs for new staff and ensure adherence to ICU protocols and safety standards. Quality Assurance & NABH Compliance: Ensure strict adherence to NABH standards, protocols, and audits. Conduct regular audits of nursing care, patient records, and ICU procedures. Implement corrective and preventive action plans (CAPA) for non-conformities identified during audits. Monitor key performance indicators (KPI) such as mortality rates, infection rates, and length of stay. Coordination & Communication: Act as a liaison between ICU, other hospital departments, and patient families. Facilitate timely communication of patient status and treatment plans to families with sensitivity and clarity. Collaborate with pharmacy and biomedical teams to ensure uninterrupted supply of critical medicines and equipment. Qualifications & Experience: Education: BAMS/ BDS/MHA Experience: Minimum 25 years of ICU Coordinator settings, including a supervisory role. Skills: Strong clinical knowledge of ICU protocols, emergency care, and critical care management. Leadership and team management abilities. Excellent communication, coordination, and decision-making skills. Familiarity with NABH standards, quality control, and documentation. Key Competencies: Patient-centric approach and empathy. Ability to handle high-pressure situations. Strong organizational and problem-solving skills. Commitment to continuous quality improvement. Interested candidate can share their CV on whatsapp 7200175988 along with the current CTC Contact person - Deepika Bhainsora

Role & responsibilities Oversee hospital operations including departments like outpatient, inpatient, emergency, surgical, and diagnostic. Ensure smooth functioning of all departments by coordinating with department heads. Implement hospital policies and ensure compliance with healthcare laws and safety regulations. To Apply: Call- 7014755264 / 9822092111

Role & responsibilities Patient Flow & Admissions/Discharges Monitor and coordinate patient admissions, transfers, and discharges. Ensure all documentation is completed promptly and communication protocols are followed. Staff Scheduling & Allocation Organize and adjust staff schedules. Coordinate nursing assignments and float coverage to maintain optimal floor coverage Resource Management Oversee availability of supplies, medical equipment, and support services. Monitor inventory, order replacements, and collaborate with supply chain teams . Interdepartmental Coordination Serve as liaison between doctors, departments, and ancillary teams to coordinate consultations, diagnostics, and procedures.

Medicine specialist, also known as a physician or internist, focuses on the diagnosis, treatment, and prevention of diseases in adults. They handle a wide range of medical conditions, from acute illnesses to chronic diseases, and work to improve patients' overall health and well-being. Key Responsibilities: Diagnosis and Treatment: Conducting comprehensive medical examinations, including taking medical histories, performing physical assessments, and ordering and interpreting diagnostic tests. Developing Treatment Plans: Creating personalized treatment plans, which may involve medication, therapy, or other interventions, and monitoring patients' progress. Preventive Care: Providing guidance on healthy lifestyle choices, preventive measures, and disease prevention strategies. Patient Education: Explaining medical conditions, treatment options, and preventive measures to patients and their families. Collaboration: Working with other healthcare professionals, such as nurses, specialists, and support staff, to ensure coordinated and comprehensive patient care. Staying Updated: Continuously updating medical knowledge and skills through ongoing education and staying abreast of the latest medical advancements. Maintaining Records: Keeping accurate and up-to-date medical records of patients' conditions, treatments, and progress. Referrals: Referring patients to specialists when necessary for specialized care

The Senior Operations Executive will play a key role in managing hospital operations, ensuring the seamless functioning of services, and leading initiatives to improve operational efficiency. This role involves supervising teams, monitoring service quality, resolving operational issues, and supporting the hospitals mission to provide outstanding patient care. The Senior Operations Executive will also collaborate closely with clinical and administrative departments to enhance the overall patient experience and hospital performance. Roles and responsibilities Operations Management: Oversee the smooth functioning of daily hospital operations, ensuring all departments are working efficiently and effectively. Collaborate with department heads and staff to ensure patient care standards are met and operational issues are addressed promptly. Staff Supervision & Coordination: Supervise and coordinate with front-line staff, housekeeping, security and other operational departments to ensure optimal performance and service delivery. Conduct regular team meetings to discuss operational challenges and solutions and monitor staff compliance with hospital protocols. Patient Experience Enhancement: Monitor patient feedback, assess service delivery and implement corrective measures to improve patient satisfaction. Ensure that hospital services, including admissions, billing, discharge, and housekeeping, are aligned to provide a seamless patient experience. Address and resolve patient or visitor concerns promptly and efficiently, maintaining Zoi Hospitals commitment to compassionate care. Quality & Compliance: Ensure that all hospital operations comply with safety, health, and regulatory requirements, including infection control, waste management, and fire safety. Participate in internal audits and quality assurance initiatives to continually improve hospital processes. Support the implementation of quality improvement projects aimed at enhancing operational efficiency and patient safety. Inventory & Resource Management: Monitor and manage hospital inventory, including medical supplies, non-medical supplies, and equipment to ensure availability without wastage. Collaborate with the procurement team to forecast resource requirements and ensure timely replenishment. Implement cost-control measures to optimize hospital resources and reduce operational expenses. Emergency & Crisis Management: Be an integral part of the hospitals emergency response team, ensuring preparedness for critical situations such as power outages, equipment failures, or other disruptions. Coordinate emergency drills and ensure staff readiness for handling crises in compliance with hospital protocols. Data Analysis & Reporting: Compile and analyze data related to hospital operations, including patient flow, service quality, and departmental performance. Generate reports for senior management on operational efficiency, patient feedback, resource utilization, and areas of improvement. Assist in creating action plans based on operational data to enhance performance and patient care. Continuous Improvement: Identify opportunities for process improvements in hospital operations and collaborate with management to implement them. Participate in cross-functional teams to drive hospital-wide initiatives aimed at operational excellence and patient satisfaction. Stay updated with industry trends, regulatory changes, and best practices in hospital operations to ensure Zoi Hospital remains competitive. Organizational competency Listening: Actively listens to patients and visitors without interrupting, seeking to understand their concerns or requests fully before responding. Integrity: Consistently communicates accurate information to patients, colleagues, and other departments. If theres a delay or issue, they are honest and transparent about it. Accountability: They follow up to confirm that a patient's concerns have been addressed, whether its about scheduling, billing, or any other query Performance: Works efficiently to ensure that patient registrations, appointments, and inquiries are handled in a timely manner. Technical competency Patient Management Software Proficiency: Proficiency in hospital management software, ensuring that patient data is entered accurately and appointments are scheduled without errors. Ensures patient records are updated in real-time to prevent discrepancies. Effective Communication and Coordination: Communicates clearly and concisely with patients, internal departments, and insurance providers. Uses appropriate channels to escalate issues and coordinates with billing, clinical staff, and housekeeping to ensure patient needs are met. Time Management: Ensures that each task such as phone calls, registrations, and patient inquiries are completed accurately and on time. Basic Billing and Cash Handling: Understands hospital billing procedures and can assist patients with basic billing queries. Accurately handles payments, receipts, and cash reconciliation at the end of the day. Behavioral Competencies : Empathy and Compassion: Responds to concerns with care and empathy, ensuring patients feel valued and understood. Professionalism and Patience: Maintains professional behavior at all times, even in stressful or high-pressure situations. Remains calm and composed when dealing with difficult patients or complicated queries. Problem-solving and Initiative: Proactively addresses issues that arise, such as scheduling conflicts or patient complaints. Adaptability and Flexibility: Adapts quickly to changes, or alterations in hospital policies & Is open to learn new procedures and technologies to enhance their performance.

Job Description: We are looking for a dynamic and detail-oriented Medical Operations Executive to join our team. You will be responsible for coordinating and executing medical services for clients, ensuring smooth communication between doctors and patients, and maintaining proper documentation. Responsibilities: Coordinate end-to-end medical services for corporate clients and patients. Maintain a high level of accuracy in medical data entry and operational documentation. Liaise between doctors, patients, diagnostic partners, and internal teams. Support virtual consultations, second opinions, and medical report collection. Ensure timely scheduling of health check-ups, teleconsultations, and follow-ups. Handle escalations and operational issues efficiently. Skills Required: Excellent communication skills (written & verbal) Strong coordination and multitasking ability Knowledge of basic medical terminology Proficient in MS Office (Excel, Word, Outlook) Good understanding of healthcare operations and patient handling Ability to work under pressure and meet TATs Why Join Us? Work in a growing healthcare organization with a patient-first approach Opportunity to work with reputed doctors and healthcare professionals Fast-paced, learning-oriented work environment Scope for growth within the Medical Operations team

Role & responsibilities Quality Manager Quality Management NABH Audit Quality Control Preferred candidate profile Graduate with at least 08 Years of Experience into the Hospital Industry. Interested candidate can share their updated cv at prakash.jha1@parashospitals.com or 77 66 94 8884 .

MBBS with MD; JD preferred. Proven experience in hospital clinical operations and leadership required. Strong coordination skills with clinical departments and a focus on quality patient care

Roles and Responsibilities Oversee daily operations of the hospital, ensuring smooth functioning of all departments. Develop and implement policies, procedures, and protocols for patient care, medical services, and hospital administration. Manage budgets, resources allocation, and financial planning to ensure efficient use of funds. Foster a positive work environment by promoting teamwork among staff members. Ensure compliance with NABH standards and maintain high-quality healthcare services. Desired Candidate Profile 10-15 years of experience in hospital management or related field (medical superintendent role preferred). MBBS degree from an Indian institute followed by MD/MSc/MBA/PGDM in Hospital Administration or relevant specialization. Strong understanding of clinical administration, medication administration, medical operations, patient care principles. Excellent communication skills with ability to lead cross-functional teams effectively. Desired Candidate Profile MD with Experience as professor with Administration as per NMC Norm Perks and Benefits Best in Healthcare Industry Accommodation can be provided within campus Interested candidates can directly drop their CV to hr.kkmch@kkuniversity.ac.in or can drop their CV to :- 9031041143 (Whatsapp)

- Provide high-quality patient care. - Assist with the continuous development of staff. - Identify hazards in the workplace and provide solutions. - Treat emergency injuries. - Develop programs to maintain health and safety. - Identify work-related risks. - Document all injuries and illnesses. - Being ready to respond and equipped to deal with a medical emergency. - Quickly assessing patient needs. - Treating critical injuries, allergic reactions, and trauma. - Performing minor medical operations. - Cleaning wounds. - Drawing blood. - Maintaining emergency room care standards. - Assisting with insurance paperwork. - Ensuring the efficiency of the patient check-in process. - Displaying strong decision-making skills in emergency scenarios.

- Provide high-quality patient care. - Assist with the continuous development of staff. - Identify hazards in the workplace and provide solutions. - Treat emergency injuries. - Develop programs to maintain health and safety. - Identify work-related risks. - Document all injuries and illnesses. - Being ready to respond and equipped to deal with a medical emergency. - Quickly assessing patient needs. - Treating critical injuries, allergic reactions, and trauma. - Performing minor medical operations. - Cleaning wounds. - Drawing blood. - Maintaining emergency room care standards. - Assisting with insurance paperwork. - Ensuring the efficiency of the patient check-in process. - Displaying strong decision-making skills in emergency scenarios.