Medical Information Specialist

As a member of our team, you will play a crucial role in achieving exceptional business outcomes by effectively leading your team. Your responsibilities will include: - Utilizing your writing skills to craft narratives for adverse events and product complaints during intake, as well as developing customized responses for medical inquiries. - Handling customer requests through various channels such as phone, email, CRM, and chat platforms. - Identifying adverse events and product complaints during customer interactions, conducting intake procedures to generate compliant reports in accordance with EVERSANA-MICC and client SOPs. - Demonstrating knowledge of FDA post-marketing adverse event reporting regulations and safety terminology, and making informed decisions on the required information and its depth. - Coordinating processes to address product quality-related complaints, collaborating with Quality Assurance, Regulatory Affairs, and complainants as necessary. - Keeping abreast of product, therapeutic area, and client-specific requirements. - Ensuring meticulous documentation, maintaining high quality standards, and delivering exceptional customer service. - Showing a steadfast dedication to diversity, equity, and inclusion through ongoing development, modeling inclusive behaviors, and actively managing biases. In addition to the above responsibilities, you may be assigned other tasks as needed. The ideal candidate should possess the following qualifications: - Education: Pharm.D, Master of Science (MSc), B.Pharm, M.Pharm, or any other Life Sciences degree. - Experience and/or Training: Proficiency in documentation, strong verbal and written communication skills, and a solid clinical background. Fluency in spoken and written English is essential. Preferred qualifications include the same educational background and skill set as mentioned above. Join our team and be a part of a dynamic work environment where your contributions will make a significant impact on our success.,