Manager – Quality Control - JG

Role Overview

Quality Control Manager

jewelry manufacturing

customer handling experience

people management skills

QC tools

CAD/CAM systems

jewelry production processes

Key Responsibilities

• Lead and manage the QC department, ensuring production meets the highest quality standards.
• Directly handle client interactions and manage expectations related to product quality.
• Apply Quality Control tools to monitor and optimize production processes.
• Ensure products match technical specifications using CAD models, CAM, and four-view designs.
• Oversee end-to-end jewelry manufacturing processes – setting tools, polishing, buffing, filing, etc.
• Identify rework and rejection areas and create Corrective and Preventive Action (CAPA) plans.
• Train and mentor QC team on tools and quality improvement techniques.
• Work closely with production, design, and customer service teams for seamless quality alignment.
  

Qualifications

• Engineering Graduate or equivalent in a related field.
• 5–10 years of experience in brand jewelry manufacturing with solid QC knowledge.
• Proven track record of customer communication and complaint resolution.
• Preferred: Certification or training in Quality Control tools.
• Strong knowledge of CAD/CAM and jewelry design specifications.
• Skilled in jewelry production techniques: setting, polishing, filing, and tooling.
• Excellent communication and leadership skills.
  

Skills & Competencies

• Proficient in CAD/CAM software and technical design interpretation.
• Strong problem-solving and process optimization abilities.
• Experience preparing and implementing CAPA plans.
• Effective team leadership and motivation skills.