Manager, Professtional Services

What Youll Do

• Manage operations performance with a laser focus on Turn Around Time & Quality.
• Exhibit performance in a high-volume processing environment and meeting standards of productivity and quality with timelines.
• Responsible for the planning, direction, execution, control, and completion of assigned projects.
• Work extremely diligently in overseeing multiple tasks while ensuring timelines are met.
• Create process improvement strategy and processes to aid and improve our performance
• Monitor client projects and to keep projects moving forward.
• Use analytical expertise to elicit requirements and document related business processes, propose/understand best practices for sales and use tax automation projects.
• Manage relationships with both internal and external stakeholders
• Ensure that team processes are documented.
• Work independently with internal and external groups on multiple simultaneous projects.
• Performance discussion and feedback.

You will work from Pune office, willing to work in a hybrid model with 2-3 days per week from the office. You will report to Director, Professional Services.

What Your Responsibilities Will Be

• Experience of 8 - 10 years, who's worked in Shared services model.
• You have experience managing teams and engaging with Business stakeholders outside India.
• 5 years' experience as a people manager with proven examples of people development, morale building, and process migration from onshore (building teams, building processes).
• You have examples of making not just the right decisions but the hard ones. Can function as a true "partner" with onshore management.
• You can execute plans along with ownership and be able to anticipate operational exigencies and plan accordingly.
• You can determine long and short-term implications of the proposed actions while solving the problems and a appetite for solving problems.
• You can organize, classify data in a consumable format and draw logical conclusions from the data and identify the options/solutions to address the problems.
• Set up and leading the way to collaborate with internal / external partners towards strategic goals and being able to handle conflict and
• facilitate resolution.
• You are Teamwork-oriented with a focus on customer satisfaction and business development.
• Flexible to work in a 24/5 environment based on business requirements.

What You'll Need to be Successful

• MBA in Finance or Graduate (10+2+3) from Commerce or Accounts background.
• Experience with sales tax compliance
• Worked in a leadership role managing multiple functional stakeholders (internal and external).
• Proven track record of managing team.