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Senior Operations Manager

Senior Operations Manager

Taskus

3 - 8 years

20 - 25 Lacs

Gurugram

Posted:5 hours ago| Platform:

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Skills Required

BPO Staffing Analytical Social media Security services Customer support Customer service Outsourcing Private equity Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

What We Offer:

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders

of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure

we get the best of the best, after all, we are a ridiculously good company so we make sure our

employees are top notch. Come on now, we need your full attention because it s time to imagine

what it s like being a Senior Operations Manager.

TaskUs is the fastest growing tech-enabled business services company in the world. We exist to

provide ridiculously innovative customer support, AI operations, and content security to the

world s most disruptive companies

We believe our Frontline employees come first, always. At TaskUs, leaders eat last--in other

words, we expect you to put your line of direct reports before yourself. We think in terms of

#FrontlineFirst because we know good ideas can come from anyone at anytime. That s probably

why we re ranked 40th on Glassdoor s 2019 100 Best Places to Work list.

A special place requires special people. Qualified candidates have a sense of humility, an

adventurous spirit, and a relentless work ethic. If you are looking for more than the standard 9 to

5, you ve found it.

We exist to make the world s best companies better. We aim to have fun while doing it.

So what does a Senior Operations Manager really do? Think of yourself as one of the leaders

of your department, so not just anyone is qualified for this role! Here at TaskUs, we make sure

we get the best of the best, after all, we are a ridiculously good company so we make sure our

employees are top notch. Come on now, we need your full attention because it s time to imagine

what it s like being a Senior Operations Manager.

Imagine yourself going to work with one thing on your mind: in a company like TaskUs, it s

more than just the KPIs if you want to solve business problems through innovation. As

you tackle your new tasks for the day, you know that it will all lead to one thing that your

department believes in: to provide the best possible customer experience to your clients.

As a Senior Operations Manager, you will oversee and direct the activities of a number of

campaigns along with all Operations Managers, Team Leaders and Staff assigned to his

campaigns. You will also be responsible for a wide spectrum of responsibilities and must be able

to multitask with ease and proficiency. Along with this, you are also responsible for the regular

and often daily interactions with all the company departments/ campaign team leaders and the

whole management team. Maintain an open line of communication between staff and senior

management. You will manage and staff the operations assigned. You will also be responsible

for all aspects of operations which include but not limited to monitoring operations staffing,

provide temporary coverage and training; provision of excellent clientele service, problem

resolution and the like. What else? Well, you will also develop individual & team goals and

implement a plan to carry out objectives. You will guide Operations Managers in a meeting of all

team & individual goals. Along with this, you must ensure compliance with all established

policies and procedures. You also need to also Assist the Operations Director in crafting

operations procedures.

So, do you have what it takes to become a Senior Operations Manager?

Requirements:

So, what is it we re looking for? Well, since this is a Senior Operations Manager post, we need

someone who already has the skills to even call themselves a Senior Operations Manager! In

other words, someone who has at least 3 years of related working experience, preferably

someone who has experience in being a Senior Manager/Director specializing in BPO

Operations and Management or equivalent.

We need someone who has handled at least 600 FTEs. Someone with strong computer

skills, especially in using MS Office applications and Google applications. We need someone

who s responsible and has a good track record of meeting and delivering targets. Someone

who can articulate him/herself well enough with others, like teammates and clients. So

definitely someone with excellent verbal and written communication and customer service

skills.

We need someone who can multitask and work in a fast-paced high-stress environment.

Someone who can lead and is great in analyzing situations and data. Someone who has the

ability to build productive business relationships with clients. Someone who has strong

organizational, analytical and managerial skills. Lastly, we need someone who possesses a

professional, courteous, and resilient attitude.

TaskUs is the fastest growing tech-enabled business services company in the world, delivering

the customer support, AI operations and content security services that power the world s most

innovative companies. Listed as one of Glassdoor s 100 Best Places to Work , USA Today s

Best Company Cultures and Best Companies for Women by Comparably, TaskUs is a

Frontline-First company that puts its people at the heart of everything they do.

TaskUs has been recognized as one of the Inc. 500 Fastest Growing Private Companies in

America for the past seven years consecutively. Founded in 2008 by Bryce Maddock and

Jaspar Weir, the company raised over $250mm in 2018 from the world s largest private equity

firm, Blackstone.

TaskUs currently has over 15,000 employees and offices across the U.S., Philippines, India,

Taiwan, and Mexico.

TaskUs, Inc. is an equal opportunity employer.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/ .

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Taskus

Outsourcing and Offshoring Consulting

New Braunfels Texas

10001 Employees

274 Jobs

Key People

Bryce Maddock

CEO and Co-Founder
Jaspar Weir

President and Co-Founder
Dylan McKee

CFO

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Senior Operations Manager