Manager – MSC Operations

• Oversee day-to-day operations of Member Service Centres (MSCs) across assigned regions or branches.
• Ensure smooth functioning of all branch activities, including customer service, account handling, loan processing, and cash transactions.
• Monitor and guide MSC staff performance, ensuring compliance with company policies and service standards.
• Prepare and review daily, weekly, and monthly operational reports from branches and take necessary corrective actions.
• Ensure timely member onboarding, account opening, and verification processes are followed as per norms.
• Supervise and ensure the accurate maintenance of registers
• Coordinate audits and ensure internal checks are properly implemented and complied with.
• Act as the liaison between MSC branches and the Head Office for operational instructions, updates, and escalations.
• Provide training and guidance to MSC staff on policies, software usage, customer handling, and documentation.
• Track and control operational risks, escalate issues where required, and ensure resolution of customer grievances.
• Monitor cash flow and ensure proper reconciliation and deposit procedures are followed.
• Ensure timely submission of branch MIS reports, incentive calculations, and employee attendance records.
• Coordinate with HR for staff requirements, leave management, and branch discipline issues.
• Participate in monthly review meetings and provide feedback on branch performance and improvement areas.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Work Location: In person