487 Mac Jobs

Role & responsibilities Bachelors degree in Computer Science, Information Technology, or a related field. - Proven experience in Solution Architect consulting, technical sales, or solution architecture within the IT industry. - Strong expertise in Apple ecosystem management, including macOS, iOS, and iPadOS devices. - Hands-on experience with Microsoft Intune, including configuration, deployment, and troubleshooting. - Familiarity with other MDM solutions and their integration capabilities (e.g., Jamf, VMware Workspace ONE) is a plus. - Excellent communication skills with the ability to present technical information clearly and concisely to both technical and non-technical audiences.

Network Hands on experience on Cisco Firewalls, Routers & Switches. ? Expert knowledge of ARP, MAC Address Table, VLAN, Spanning Tree Protocol, Etherchannel, Stacking Switches, HSRP/VRRP, Access Lists(ACL), NAT ? Routing Protocols - Expert knowledge of configuration and troubleshooting of EIGRP, OSPF and BGP ? Expert knowledge of Security Technologies - IPSec VPN, SSL VPN, DMVPN ? Hands on experience on any of these vendor firewalls - Cisco ASA, Juniper SRX, Netscreen, Checkpoint ? Hands on experience in Enterprise LAN and WAN troubleshooting and configuration. ? Must have experience in enterprise network operation in handling escalation and severity cases. ? Network Documentation ? Knowledge of Cisco Wireless Access Points. ? Knowledge of IDS/IPS Experience3 - 5 YearsSalaryNot DisclosedIndustryIT Hardware / Technical Support / Telecom EngineeringQualificationB.EKey Skills Software Support Executive IT Administrator Software Support Hardware Engineer Network Engineer Walk in

We are seeking an experienced IT Administrator to manage end-user support, system administration, and network troubleshooting within a hybrid Windows and Mac environment. The ideal candidate will be responsible for laptop setup and support , Office 365 and XDR administration , and office network management , including Wi-Fi troubleshooting and configuration . Key Responsibilities: Provide day-to-day technical support for Windows and Mac laptops including hardware/software issues, OS troubleshooting, and application support. Handle installation and configuration of new laptops and peripheral devices. Administer and maintain Office 365 services : Exchange Online, Teams, SharePoint, OneDrive, and user licensing. Install, configure, and manage XDR/EDR tools for endpoint protection (e.g., Microsoft Defender XDR, CrowdStrike). Monitor and troubleshoot office Wi-Fi issues (access points, SSID, bandwidth, connectivity drops). Administer and maintain the office LAN/WAN , including switches, routers, firewalls (basic), and VPN. Maintain and update hardware/software inventory and asset records . Coordinate with vendors or ISPs for service issues and procurement. Apply system patches, firmware updates , and ensure endpoint compliance with IT policies. Document IT procedures, configurations, and troubleshooting guides. Required Skills & Qualifications: 3+ years of experience in IT support or system/network administration. Strong working knowledge of Windows 10/11 and macOS platforms. Experience with Office 365 administration (users,mailboxes, password reset, mail backup, licenses). Experience with End Point Security deployment and incident handling . Proficient in troubleshooting Wi-Fi and basic network issues (DNS, DHCP, IP conflicts, wireless access points). Familiarity with network devices : switches, routers, basic firewall rules. Comfortable with ticketing systems , remote support tools , and documentation. Excellent communication, organizational, and problem-solving skills.

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Advanced Embedded System Engineering Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support projects or clients. Your role involves overseeing the software development process and ensuring successful project delivery. Roles & Responsibilities:- Contribute to android platforms powering automotive infotainment systems.- Strong passion for android as an ecosystem, ideally experience with implementing android apps or working on the android platform level- Regularly catch up with latest android platform technologies presented on Googles conferences.- Develop architectural concepts.- Get involved in the full lifecycle of software development to build best-in-class experience information and entertainment applications- A desire to learn new things and the ability to understand complex systems. Professional & Technical Skills: - 6+ years of experience in Android platform domain-Should have good knowledge on Android framework, custom android HALs, services and SDK add-ons.- Hands on expertise on the integration of AIDL/HIDL- Working Experience in C++ programming especially with modern versions like C++ 11, 14 and 17.- Experience with Linux- Good with android device configurations.- Working knowledge in version control tools like Git, Gerrit and Github- Networking knowledge to debug issues.- Proficient in multi-threaded programming and middleware solution development in the Android environment.- Strong in fundamentals of IPC and OS concepts. Additional Information:- The candidate should have a minimum of 6 years of experience in Infotainment & Telematics- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Software Development Lead Project Role Description : Develop and configure software systems either end-to-end or for a specific stage of product lifecycle. Apply knowledge of technologies, applications, methodologies, processes and tools to support a client, project or entity. Must have skills : Advanced Embedded System Engineering Good to have skills : NAMinimum 12 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Lead, you will be responsible for developing and configuring software systems, applying knowledge of technologies, methodologies, and tools to support projects or clients. Your role involves overseeing the software development process and ensuring successful project delivery. Roles & Responsibilities:- Contribute to android platforms powering automotive infotainment systems.- Strong passion for android as an ecosystem, ideally experience with implementing android apps or working on the android platform level- Regularly catch up with latest android platform technologies presented on Googles conferences.- Develop architectural concepts.- Get involved in the full lifecycle of software development to build best-in-class experience information and entertainment applications- A desire to learn new things and the ability to understand complex systems. Professional & Technical Skills: - 10+ years of experience in Android platform domain-Should have good knowledge on Android framework, custom android HALs, services and SDK add-ons.- Hands on expertise on the integration of AIDL/HIDL- Working Experience in C++ programming especially with modern versions like C++ 11, 14 and 17.- Experience with Linux- Good with android device configurations.- Working knowledge in version control tools like Git, Gerrit and Github- Networking knowledge to debug issues.- Proficient in multi-threaded programming and middleware solution development in the Android environment.- Strong in fundamentals of IPC and OS concepts. Additional Information:- The candidate should have a minimum of 12 years of experience in Infotainment & Telematics- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Help Desk Lead (T2) We are seeking a Help Desk Lead to provide first-line IT support to users by troubleshooting technical issues, responding to service requests, and maintaining IT systems. The ideal candidate has excellent problem-solving skills, strong technical knowledge, and a customer-first approach. Responsibilities Provide technical support via phone, email, chat, or in person. Troubleshoot hardware, software, and network issues Install, configure, and update operating systems & applications Maintain user accounts and permissions in Active Directory Assist with password resets, email issues, and printer troubleshooting Document issues, solutions, and IT processes in a ticketing system (ServiceNow, JIRA, Zendesk, etc.) Guide users on best IT practices and security policies Escalate complex issues to higher-level support teams Assist with hardware setup, device imaging, and asset management Perform basic network troubleshooting (Wi-Fi, VPN, IP configurations) Knowledge of security best practices Strong ITSM knowledge, project management skills EducationAssociate or Bachelor degree in IT, Computer Science, or related field (or equivalent experience)Experience5+ years in IT support, with leadership experience Certification CompTIA A+, CompTIA Network Technical Skills: Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) Ticketing systems (ServiceNow, JIRA, Freshdesk, Zendesk) Remote support tools (TeamViewer, AnyDesk, Remote Desktop) Soft Skills: Strong verbal communication and customer service skills Ability to multi-task and prioritize tickets Ability to own tickets from creation to resolution Ability to lead and mentor other team members Analytical and problem-solving mindset Teamoriented and eager to learn Nice To Have: Certification(s) HDI Desktop Support Technician, ITIL v4, AWS CLF-CO1, AWS CLF-CO2, AZ-104 Mandatory Skills CompTIA A, CompTIA Network Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP)

Help Desk Lead We are seeking a Help Desk Lead to provide first-line IT support to users by troubleshooting technical issues, responding to service requests, and maintaining IT systems. The ideal candidate has excellent problem-solving skills, strong technical knowledge, and a customer-first approach. Responsibilities Provide technical support via phone, email, chat, or in person. Troubleshoot hardware, software, and network issues Install, configure, and update operating systems & applications Maintain user accounts and permissions in Active Directory Assist with password resets, email issues, and printer troubleshooting Document issues, solutions, and IT processes in a ticketing system (ServiceNow, JIRA, Zendesk, etc.) Guide users on best IT practices and security policies Escalate complex issues to higher-level support teams Assist with hardware setup, device imaging, and asset management Perform basic network troubleshooting (Wi-Fi, VPN, IP configurations) Knowledge of security best practices Strong ITSM knowledge, project management skills EducationAssociate or Bachelor degree in IT, Computer Science, or related field (or equivalent experience)Experience5+ years in IT support, with leadership experience Certification CompTIA A+, CompTIA Network Technical Skills: Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP) Ticketing systems (ServiceNow, JIRA, Freshdesk, Zendesk) Remote support tools (TeamViewer, AnyDesk, Remote Desktop) Soft Skills: Strong verbal communication and customer service skills Ability to multi-task and prioritize tickets Ability to own tickets from creation to resolution Ability to lead and mentor other team members Analytical and problem-solving mindset Teamoriented and eager to learn Nice To Have: Certification(s) HDI Desktop Support Technician, ITIL v4, AWS CLF-CO1, AWS CLF-CO2, AZ-104 Mandatory Skills CompTIA A, CompTIA Network Windows, macOS, Linux troubleshooting Microsoft 365, Google Workspace, Outlook, Teams Active Directory, password resets, account management Networking basics (TCP/IP, DNS, VPN, Wi-Fi, DHCP)

Urgent Opening for Mobile Tech Lead - Mumbai Posted On 28th Sep 2015 11:38 AM Location Mumbai Role / Position Mobile Tech Lead Experience (required) 3 plus years Description Our client is an innovative IT Service, managed Outsourcing & Internet strategy company, with unique combination of Creativity and Technology. Headquartered in India, has offices in more than 5 global locations and caters to a wide range of enterprise clients, digital agencies and emerging companies across various industry verticals like BFSI, MPE, Travel & hospitality, Education, e-Governance etc. in more than 40 countries. With deep industry experience of 17+ years and technological expertise across all major business functions, we helps corporations and Governments across the globe embrace the Nexus of Forces Cloud/Web based custom application development, Mobility and Digital marketing services to make their business future ready. Our solutions are tailored to specific business needs enabling our clients that include many Fortune 500 clientele to Save smarter, Serve better & Grow faster . Our Vision To be a globally leading & passionate IT service company delivering technological innovations in a partnership approach. Educational Qualification BE, B.Tech, MCA, Graduate from any University Key Responsibilities - Skill Coding: Minimum 2 years experienceinMobile architecture, with expertise in either iOS or Android At least 2 years experienceinMobile integration. At least 2 years experienceinApplication Programming Interface (API) management. At least 2 years experienceinMobile Tools. Experience in a business consulting, process redesign, strategic planning, Decent verbal, written, presentation, facilitation, and business/IT partner interaction skills. In particular, a demonstrated ability to effectively communicate technical and business issues and solutions to multiple organizational levels internally and externally. Database Design: Sqlite, Core data, plist Other: Comfortable with iTunes connect and managing profiles and certificates for both ad-hoc distribution and in store publishing. Proven experience using GitHub. SVN Lead a Project: Yes with team management with code review and maintain high coding standard. If Interested, Please share your profile Send Resumes to girish.expertiz@gmail.com -->Upload Resume

Job Title: Level 3 Technical Support Engineer Location: Hyderabad / Coimbatore (Work from Office) CTC: 9.5 LPA Shift: European Shift Key Responsibilities: 1. Fixing patches, Data Migrations, Incident Management, back up & recovery, Hardware software management and Server maintenance. 2. Office 365, Azure, Windows, VPN, API support, Remote Support, Application support, integration support 3. Mail Server, DNS Server, File Server, Linux, Windows & MAC OS, Windows Admin, Virtualization, Network Topology, Server Backup, VM Ware, & Active directory. 4. Troubleshooting network connectivity problems such as router configurations, IP. 5. Troubleshoot network connectivity issues, including router configurations, and provide support for Mail Servers, DNS Servers, and File Servers across Linux, Windows, and macOS operating systems. Work Model: Full-time, Work from Office (Hyderabad preferred). Working hours: 10 hours/day with a 1-hour break. Outstation candidates will get : 1. Travel ticket & accommodation 14 days

Job Summary Synechron is seeking a dedicated Service Desk Engineer to be the front line of technical support within our organization. This role is essential in providing timely and effective assistance to employees and clients by troubleshooting issues related to computers, mobile devices, and other technology assets. The successful candidate will contribute to maintaining smooth IT operations, ensuring high levels of user satisfaction, and supporting continuous improvement of service processes. This position offers a foundation for growth within the IT support domain and an opportunity to develop technical skills in a dynamic work environment. Software Requirements Required Software Skills: IT Service Management (ITSM) ticketing tools (e.g., ServiceNow, ServiceDesk Plus, Freshservice) knowledge of ticket logging, tracking, and resolution Remote diagnostic tools (e.g., TeamViewer, AnyDesk) Standard office productivity suites (MS Office, Google Workspace) Basic understanding of network troubleshooting tools (ping, traceroute) Preferred Software Skills: Knowledge of enterprise asset management tools Familiarity with collaboration tools (Microsoft Teams, Slack) Monitoring tools or dashboards (e.g., SolarWinds, Nagios) basic awareness Overall Responsibilities Act as the initial contact for internal users and clients seeking technical support via phone, email, or ticketing systems Troubleshoot and resolve issues related to Windows OS, Mac OS, and other desktop/laptop applications Perform remote troubleshooting and diagnostic procedures to identify root causes Ensure all support requests are logged accurately with detailed troubleshooting steps Provide clear instructions and walk users through technical solutions efficiently Escalate unresolved issues to senior support teams promptly Verify the readiness of conference rooms and support meeting setups for client visits Contribute to the knowledge base by documenting new troubleshooting procedures Follow up with users regularly to update on issue resolution status Share user feedback and suggested improvements with relevant teams Maintain organization of support processes and identify opportunities for procedural enhancements Technical Skills (By Category) Troubleshooting & Diagnostic Skills: Essential: Diagnosing hardware/software issues with Windows and Mac OS Preferred: Basic networking troubleshooting (connectivity, LAN/Wi-Fi issues) Operating Systems: Essential: Windows 7, Windows 8.1, Windows 10 Essential: Mac OS (latest and previous versions) Preferred: RedHat OS or other enterprise Linux distributions Tools & Platforms: Essential: Ticketing tools (e.g., ServiceNow, others) Preferred: Remote support platforms, diagnostic utilities Networking Concepts: Basic understanding of IP, DNS, DHCP, and network connectivity Experience Requirements Minimum of 2-4 years in a helpdesk or technical support environment Proven experience in managing Level 1 & Level 2 support tickets Hands-on experience troubleshooting desktop and laptop OS issues Experience in handling internal IT support requests in a corporate setting Knowledge of IT support best practices and ITIL fundamentals is advantageous Alternative experience: Candidates with equivalent practical experience managing end-user support in similar environments are encouraged to apply. Day-to-Day Activities Respond to support requests via phone, email, or ticketing tools promptly Troubleshoot hardware and software issues, guiding users through resolution steps Perform remote diagnostics and troubleshooting procedures Document all interactions, actions taken, and resolutions in ticket logs Coordinate with higher support levels when necessary Verify and prepare conference rooms or meeting setups before client visits Regularly update users on support progress and resolution timelines Share insights and suggestions for improving support procedures Participate in team meetings and knowledge sharing sessions Qualifications Educational background: BSc in IT, BCA, Computer Science, or relevant field Certifications: ITIL Foundation (preferred but not mandatory) Basic certifications in hardware or OS troubleshooting are advantageous Willingness to work in rotational shifts, including weekends and holidays when required Continuous learning mindset to stay updated with evolving technology support tools Professional Competencies Excellent problem-solving and troubleshooting abilities Strong organizational skills with the ability to prioritize tasks effectively Good written and verbal communication skills Customer-oriented attitude and professional demeanor Self-motivated and able to work independently Willing to adapt to shift schedules and varying workload demands Ability to collaborate effectively within a team environment

Urgent Requirement for Helpdesk Senior Associate. Experience 3 Years Location Bangalore. Strong troubleshooting skills, bug finding, and resolution. 5. Ability to work independently within a diverse global team 6. IT software and hardware troubleshooting knowledge and Skills (Win 10, macOS, iOS, Android, Google Suite and Microsoft Environment) 7. Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc. Knowledge in Desktop Support 8. Familiar with ITIL Concepts and Processes. 9. Possesses knowledge of Microsoft Applications like MS Visio MS Excel & MS PowerPoint etc. In these roles you will be responsible for Provide exceptional IT Service Desk support, guidance and training to end-users for various IT devices, applications or processes. Record, Update and Escalate Support issues to the next level in a timely manner. Support all IT onboarding activities for end-users Work with our internal IT Teams on system testing, integration and maintenance. Engage in the discovery of new IT business tools, to support our business users as well as our internal IT Team. Seek, Suggest, Evaluate and implement process and technology improvements. Willing to learn & grow in other IT Business areas.

Oversee and optimize the Pilgering process for manufacturing stainless steel seamless tubes. Ensure the tube reduction process meets required dimensional accuracy, strength, and surface finish standards. Troubleshoot and resolve any issues in the Pilgering process, ensuring minimal downtime and optimal throughput. Implement rigorous quality control measures throughout the production process to ensure that the final products meet high standards of quality, including strength, dimensional accuracy, and surface finish. Monitor and maintain Pilgering machinery and related equipment to ensure optimal performance and longevity Coordinate with production teams to schedule and prioritize the manufacturing of stainless steel seamless tubes. Stay updated on industry trends, new technologies, and best practices related to the Pilgering process and stainless steel tube production. Maintain detailed records of production processes, including process parameters, test results, and any deviations from the standard.

Design and develop mobile applications for iOS devices. Create user-friendly, responsive, and performance-optimized apps while integrating them with cloud services and back-end APIs.

Design and develop mobile applications for iOS devices. Focus on creating intuitive, responsive applications, ensuring performance optimization, and maintaining seamless integration with cloud services and backend APIs.

We need a tech whisperer who can tame networks, rescue systems, and make IT look like magic. If you're someone who thrives on solving complex tech issues and believes there's always a smarter way to do thingslet's talk.. Responsibilities. Provide technical support across hardware, software, and networks.. Install and configure computer systems, troubleshoot issues, and ensure security protocols.. Maintain IT documentation, inventory, and licenses.. Manage network infrastructure and handle routine maintenance.. Assist with onboarding/offboarding from a tech perspective.. Requirements. 3-5 years of experience in an IT support or admin role.. Proficiency in Windows, macOS, networking, and security protocols.. Excellent troubleshooting and problem-solving skills.. A customer-first mindset and the ability to multitask..

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Apple macOS Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot software problems, analyzing system performance, and ensuring that applications run smoothly to support business operations effectively. You will engage with users to understand their challenges and work towards delivering timely solutions, all while maintaining a focus on enhancing system reliability and user satisfaction. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Document and track issues and resolutions to improve future troubleshooting efforts. Professional & Technical Skills: - Must To Have Skills: Proficiency in Apple macOS Management.- Strong understanding of application support processes and methodologies.- Experience with troubleshooting and resolving software issues on macOS.- Familiarity with system monitoring tools and performance analysis.- Ability to communicate technical information effectively to non-technical users. Additional Information:- The candidate should have minimum 2 years of experience in Apple macOS Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you ’ ll be able to reimagine what ’ s possible. Join us and help the world ’ s leading organizations unlock the value of technology and build a more sustainable, more inclusive world. Deliver chat & voice solutions according to requirements (GCP + Dialogflow, GCP + AWS, GCP + Cisco CVP) Integrate chat and voice solutions with Google services (gChat, Cloud Storage, gDrive, gMail, gSheet, ect.) Integrate chat and voice solutions with business applications (SAP, Service Now, Salesforce, etc.) Discover capabilities of available APIs and consume them to meet solution requirements Write micro applications in TypeScript & Node.js to achieve desired functionalities & automations Discover best ways to deliver requirements within GCP using available technology stack Primary Skills Very good TypeScript skills (optionally Node.js) Very good understanding of authorisations concepts (API key, OAuth) Broad experience in exploring and consuming APIs through various methods Good understanding of Pub/Sub concept in messaging systems Technical / informatics background with coding mindset Skilled to discover ways of meeting solution requirements with available technology stack Secondary Skills Basic front-end skills (React) Experience in working in Google environment (GCP, Dialogflow) Kore.ai Oracle Digital Assistant Google DialogFlow Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of "22.5 billion.

Location : Bengaluru (Hybrid) Experience Level: 5-7 years Provide support to employees or internal customers in resolving complex or escalated technology issues. Ensure the proper day-to-day operation of internal technology applications and equipment. Troubleshoot software and hardware issues on laptops, desktops, tablets, smartphones, servers, and/or network equipment. Perform updates, repairs, upgrades, backups, and other maintenance tasks. May also handle phone and email assistance as well. Entry-Level position within field. Requires little or no experience in discipline. Performs routine assignments as directed. Closely supervised with little latitude for independent judgment. Provides day-to-day technical customer support to employees for internal desktop systems software and hardware; installs, configures and troubleshoots desktop systems, workstations. Provides quick response and maximum uptime of all users and performs end user training when necessary. Serves as liaison between IT and business groups. Acts a face of IT/EIS in managing customer relationships and expectations. Assist other infrastructure teams with server and network issues and installations when on-site technical resources are not available. Respond to requests from the Helpdesk and support internal users on various desktop systems issues. Assess assigned severity levels and prioritize work accordingly. Provide extended technical support to local network or system users and troubleshoot user software or hardware problems in line with support policies. Train customers on various tools and systems. Maintain documentation and training material for supported services. Communicate highly technical information to both technical and non-technical personnel. Provide hands on help to other IT groups. Typically requires up to one year of related experience.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are seeking an experienced IT Support Specialist to provide technical support and ensure the smooth functioning of our IT infrastructure. You will troubleshoot hardware/software issues and assist our teams with technical queries. Key Responsibilities:. Provide technical support to internal teams and resolve IT issues promptly. Install, configure, and maintain hardware and software systems. Monitor and maintain system performance and security. Required Qualifications:. 2+ years of experience in IT support or a similar role. Strong knowledge of operating systems (Windows, macOS, Linux) and networking. Familiarity with troubleshooting hardware and software issues. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are seeking an experienced IT Support Specialist to provide technical support and ensure the smooth functioning of our IT infrastructure. You will troubleshoot hardware/software issues and assist our teams with technical queries. Key Responsibilities:. Provide technical support to internal teams and resolve IT issues promptly. Install, configure, and maintain hardware and software systems. Monitor and maintain system performance and security. Required Qualifications:. 2+ years of experience in IT support or a similar role. Strong knowledge of operating systems (Windows, macOS, Linux) and networking. Familiarity with troubleshooting hardware and software issues. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are seeking an experienced IT Support Specialist to provide technical support and ensure the smooth functioning of our IT infrastructure. You will troubleshoot hardware/software issues and assist our teams with technical queries. Key Responsibilities:. Provide technical support to internal teams and resolve IT issues promptly. Install, configure, and maintain hardware and software systems. Monitor and maintain system performance and security. Required Qualifications:. 2+ years of experience in IT support or a similar role. Strong knowledge of operating systems (Windows, macOS, Linux) and networking. Familiarity with troubleshooting hardware and software issues. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

:. Soul AI is a pioneering company founded by IIT Bombay and IIM Ahmedabad alumni, with a strong founding team from IITs, NITs, and BITS. We specialize in delivering high-quality human-curated data, AI-first scaled operations services, and more. . We are seeking an experienced IT Support Specialist to provide technical support and ensure the smooth functioning of our IT infrastructure. You will troubleshoot hardware/software issues and assist our teams with technical queries. Key Responsibilities:. Provide technical support to internal teams and resolve IT issues promptly. Install, configure, and maintain hardware and software systems. Monitor and maintain system performance and security. Required Qualifications:. 2+ years of experience in IT support or a similar role. Strong knowledge of operating systems (Windows, macOS, Linux) and networking. Familiarity with troubleshooting hardware and software issues. Why Join Us. Competitive pay (‚1200/hour). Flexible hours. Remote opportunity. NOTEPay will vary by project and typically is up to Rs. 1200 per hour (if you work an average of 3 hours every day that could be as high as Rs. . Shape the future of AI with Soul AI!.

Senior Administrator Key Responsibilities: Advanced Troubleshooting & Resolution: Handle escalated incidents and service requests, particularly those impacting high-priority clients or involving critical systems. Customer Experience Leadership: Deliver elite support experiences by proactively identifying pain points, reducing resolution time, and ensuring minimal disruption to customer operations. Process & Documentation Excellence: Create and maintain detailed knowledge base articles, SOPs, and troubleshooting guides. Contribute to automation and self-service initiatives to reduce ticket volume. Collaboration & Escalation Management: Work closely with cross-functional teams including engineering, product, and service desk to resolve issues and implement long-term fixes. Mentorship & Training: Guide junior engineers through technical challenges, conduct peer reviews, and lead knowledge-sharing sessions. Metrics & Reporting: Track and report on key performance indicators such as CSAT, resolution time, and backlog reduction. Participate in audits and quality reviews. Required Skills & Experience: 58 years of experience in technical support or IT operations, preferably in a global or enterprise environment. Strong expertise in macOS, Windows, and enterprise IT tools (e.g., ServiceNow, Microsoft Teams, VPN, printing systems). Proven ability to resolve complex technical issues independently and under pressure. Excellent communication and interpersonal skills, with a customer-first mindset. Experience with automation tools, scripting, or self-service platforms is a plus. Preferred Qualifications: Bachelors degree in Computer Science, Information Technology, or related field. ITIL certification or equivalent process knowledge. Senior Administrator

Role Purpose The purpose of the role is to create exceptional architectural solution design and thought leadership and enable delivery teams to provide exceptional client engagement and satisfaction. Do 1.Develop architectural solutions for the new deals/ major change requests in existing deals Creates an enterprise-wide architecture that ensures systems are scalable, reliable, and manageable. Provide solutioning of RFPs received from clients and ensure overall design assurance Develop a direction to manage the portfolio of to-be-solutions including systems, shared infrastructure services, applications in order to better match business outcome objectives Analyse technology environment, enterprise specifics, client requirements to set a collaboration solution design framework/ architecture Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology Define and understand current state solutions and identify improvements, options & tradeoffs to define target state solutions Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps Evaluate and recommend solutions to integrate with overall technology ecosystem Works closely with various IT groups to transition tasks, ensure performance and manage issues through to resolution Perform detailed documentation (App view, multiple sections & views) of the architectural design and solution mentioning all the artefacts in detail Validate the solution/ prototype from technology, cost structure and customer differentiation point of view Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem Collaborating with sales, program/project, consulting teams to reconcile solutions to architecture Tracks industry and application trends and relates these to planning current and future IT needs Provides technical and strategic input during the project planning phase in the form of technical architectural designs and recommendation Collaborates with all relevant parties in order to review the objectives and constraints of solutions and determine conformance with the Enterprise Architecture Identifies implementation risks and potential impacts 2.Enable Delivery Teams by providing optimal delivery solutions/ frameworks Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results Manages multiple projects and accurately reports the status of all major assignments while adhering to all project management standards Identify technical, process, structural risks and prepare a risk mitigation plan for all the projects Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams Recommend tools for reuse, automation for improved productivity and reduced cycle times Leads the development and maintenance of enterprise framework and related artefacts Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams Ensures architecture principles and standards are consistently applied to all the projects Ensure optimal Client Engagement Support pre-sales team while presenting the entire solution design and its principles to the client Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 3.Competency Building and Branding Ensure completion of necessary trainings and certifications Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research Develop and present a point of view of Wipro on solution design and architect by writing white papers, blogs etc. Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits Be the voice of Wipros Thought Leadership by speaking in forums (internal and external) Mentor developers, designers and Junior architects in the project for their further career development and enhancement Contribute to the architecture practice by conducting selection interviews etc 4.Team Management Resourcing Anticipating new talent requirements as per the market/ industry trends or client requirements Hire adequate and right resources for the team Talent Management Ensure adequate onboarding and training for the team members to enhance capability & effectiveness Build an internal talent pool and ensure their career progression within the organization Manage team attrition Drive diversity in leadership positions Performance Management Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports Ensure that the Performance Nxt is followed for the entire team Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Mandatory Skills: MAC JAMF PRO. Experience8-10 Years.

Role Purpose App Packaging -Intune Application Packager L3 Band B3 Experience in people management and leading a team. Minimum IT experience of 8-10 years Packaging experience of 8 years or more Should be capable of working on packages with no supervision. Good communication skills to coordinate with stakeholders for package User Acceptance testing. Experience in customer handling skills. Expertise in providing technical support is a key requirement. Reproduce issues internally and respond on time to customers. Strong analytical thinking. Performing the full life cycle of software packaging including definition, requirements gathering, analysis, and testing. Develop, test, and implement configuration changes/driver updates to improve overall windows client, stability & performance. Knowledge of installation mechanisms acquisition, execution, and rollback. Key Skills Technical leadership, Driving a team of 10-15 technical associates. Packaging toolsOrca, Install Shield, Admin Studio, ACT (application compatibility toolkit) MSI, App-V, MSIX technologies ScriptingBatch, VBScript, PowerShell Deployment Tool Kit Deployment toolsSCCM / Intune ITIL knowledge - Incident, problem, change, and service request management ITIL tool - SNOW Having knowledge of Mac OS, MSIX, and Intune would be an added advantage. Application packaging Experience SCCM deployment Experience Intune Win32 application experience Packaging to Application conversion Azure AD Group management Supersedence/Dependency experience UAT experience on Intune Company portal, PSADT, Scripting experience. Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Deliver NoPerformance ParameterMeasure1Operations of the towerSLA adherence Knowledge management CSAT/ Customer Experience Identification of risk issues and mitigation plans Knowledge management2New projectsTimely delivery Avoid unauthorised changes No formal escalations Mandatory Skills: Application Packaging - Windows. Experience5-8 Years.