Posted:1 day ago|
Platform:
Work from Office
Full Time
Key Responsibilities:
1. Respond to Customer Inquiries: Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
2. Resolve Customer Complaints: Resolve customer complaints and issues efficiently, ensuring a positive experience and maintaining customer loyalty.
3. Provide Product Information: Assist customers with product information, order status, and troubleshooting issues.
4. Document Interactions: Document customer interactions and feedback accurately in the company's database.
5. Collaborate with Other Departments: Collaborate with other departments to resolve customer complaints and improve service delivery.
Payment Collection Process:
1. Invoice Generation: Generate invoices for customers based on the goods or services provided.
2. Invoice Sending: Send invoices to customers via email, mail, or online portals.
3. Payment Tracking: Track payments received from customers and update records accordingly.
4. Payment Follow-up: Follow up with customers who have overdue payments via phone, email, or mail.
5. Payment Receipt: Receive payments from customers through various payment modes (e.g., bank transfer, credit card, or online payment gateways).
6. Payment Reconciliation: Reconcile payments received with invoices and update records accordingly.
RKV Cargo Movers
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