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5.0 - 8.0 years
7 - 10 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to lead DevOps team to facilitate better coordination among operations, development and testing functions by automating and streamlining the integration and deployment processes Do : Drive technical solution support to the team to align on continuous integration (CI) and continuous deployment (CD) of technology in applications Design and define the overall DevOps architecture/ framework to for a project/ module delivery as per the client requirement Decide on the DevOps tool & platform and which needs to be deployed aligned to the customers requirement Create a tool deployment model for validating, testing and monitoring performance and align or provision for resources accordingly Define & manage the IT infrastructure as per the requirement of the supported software code Manage and drive the DevOps pipeline that supports the application life cycle across the DevOps toolchain from planning, coding and building, to testing, to staging, to release, configuration and monitoring Work with the team to tackle the coding and scripting needed to connect elements of the code that are required to run the software release with operating systems and production infrastructure with minimum disruptions Ensure on boarding application configuration from planning to release stage Integrate security in the entire dev-ops lifecycle to ensure no cyber risk and data privacy is maintained Provide customer support/ service on the DevOps tools Timely support internal & external customers escalations on multiple platforms Troubleshoot the various problems that arise in implementation of DevOps tools across the project/ module Perform root cause analysis of major incidents/ critical issues which may hamper project timeliness, quality or cost Develop alternate plans/ solutions to be implemented as per root cause analysis of critical problems Follow escalation matrix/ process as soon as a resolution gets complicated or isnt resolved Provide knowledge transfer, sharing best practices with the team and motivate Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Incase of performance issues, take necessary action with zero tolerance for will based performance issues Ensure that organizational programs like Performance Nxtarewell understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Ansible Tower Experience : 5-8 Years.
Posted 2 days ago
1.0 - 3.0 years
3 - 5 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin Experience : 1-3 Years.
Posted 2 days ago
1.0 - 4.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Helping customers solve technical issues with Zeta Interactive Product Applications. Answering questions from customers about the features and capabilities of our Zeta Application products. Developing customer-facing documentation on using certain features on needed basis. Communicating customer needs and wishes to our development and engineering staff. Shift Timings: Night Shift (EST & PST) Education: (2023, 2024 Pass outs) BTech (CSE / IT) with Min 70% BSC (MSCS / MPCS) with Min 80% Must have Skills: Functional Skills and Experiences Problem solving and debugging skills Good interpersonal and communication skills Flexible in working outside of core business hours at short-notice Should have excellent written and verbal communication skills Technical Skills (Basics): MySQL/Oracle database knowledge on Linux Operating system Web technologies & Networking Good To Have: Experience with DSPs is a plus. Knowledge on programmatic ecosystem. Personal Qualities : Strong customer service and support focus with a desire to deliver a high-quality service Self-motivated and highly professional with ability to lead and take ownership and responsibility Ability to multi-task, work under pressure and to tight deadlines A desire to learn and improve skills and knowledge Fast learner, energetic and enthusiastic Adaptable and flexible to business demands Positive can-do attitude Team player Soft spoken, work oriented, conscientious. Good decision making and problem-solving skills. Friendly, reliable, positive and acts appropriately and proactively.
Posted 2 days ago
5.0 - 8.0 years
7 - 10 Lacs
Hyderabad
Work from Office
AS/400 (iSeries/IBM i) Sr. System Administrator (L2 Skill and Experience (Essential) Engineering Degree with 4-6 years of experience in IT AS/400 System Administration support in a high demand-based, service-oriented environment. Sound hands on experience in working on AS/400 environments as a System Administrator with experience in LPAR administrator, System Capacity & Performance tuning, OS & other third-party Software installation, upgrade, and maintenance. Experience working in international business environments with complex AS/400 environments either on-site or in the cloud Experience in architecting Hardware system & OS upgrades is key. Hands on experience in Monitoring Tool: Icinga; HA: PowerHA and BRMS software. Familiarity with third party monitoring software will be an added advantage. Knowledge of performing Performance Tuning of the AS/400 environment. Experience in installation, configuration and maintenance of AS/400 hardware, software, networked related devices and AS/400 client-access software, journaling, HMC management etc. Should possess the knowledge and ability to do fail-over testing from Production to DR system in a HA software replication environment. Advanced knowledge of setting up, managing, and administering HA replication software such as MIMIX, iTera, etc. Sound experience in Backup/Recovery using BRMS. Average CL scripting skills is a requirement. Should be an expert with hands-on knowledge and experience on various IBM Power System models. Ability to independently plan and lead an AS/400 migration and implementation project team is critical. Public cloud (especially Azure/AWS/GCP/IBM) knowledge would be an added advantage. Good and effective written and oral communication Good understanding of ITIL modules like Incident, Asset, Problem and Change Management. Key criteria for evaluation required for Senior/Functional hires Mandatory Skills: AS400 Admin.: Experience: 5-8 Years.
Posted 2 days ago
1.0 - 6.0 years
9 - 13 Lacs
Hyderabad
Work from Office
Shift Timing: Monthly Rotational (24/7) Basic Qualifications: University degree (BE /B. Tech / MCA /MSC(CSC/ECE) Hands-on Knowledge of Windows / Linux Operating systems is required. Hands-on knowledge of basic SQL Database, Networking level, and ticketing process is required. Excellent English language skills are a must both written and oral Candidate must have exceptional communication and presentation skills. Highly structured, organized and detail-oriented Responsibilities Responsible for the uptime of the various client projects being managed/monitored. Raise and update the tickets in the ticketing tool for all the issues handled/worked upon. Understanding how to connect with people/teams/colleagues across Zeta offices. Should have basic knowledge of network and monitoring. Should be proactive and a team player. Should be able to work in a 24x7 environment. Able to handle the situation with a positive approach. Analytical Skills
Posted 2 days ago
10.0 - 15.0 years
20 - 25 Lacs
Bengaluru
Work from Office
Posted 2 days ago
5.0 years
0 Lacs
Kolkata, West Bengal, India
On-site
We're Hiring: DevOps Engineer Our client–a fast-growing software product company focused on AI and Data Transformation We're looking for a DevOps Engineer to join a high-performing engineering team with one of our clients, driving digital innovation through cutting-edge cloud and data technologies. This role is based in Kolkata, India. What You'll Do: Design and maintain secure CI/CD pipelines (Jenkins, GitLab) Manage containerized applications using Kubernetes and Docker Automate infrastructure with Ansible and Python Support deployments on AWS and Azure Work closely with cross-functional teams in a dynamic, agile environment Your Toolkit: Git | GitLab | Jenkins | Kubernetes | Docker | Ansible | Python | AWS | Azure | Linux | Shell Scripting Requirements: Bachelor's or Master's degree in Computer Science or a related field 3–5 years of DevOps experience with strong scripting and cloud knowledge Why Consider This Role? You’ll work with a collaborative global team building impactful products in the AI and data space. Expect a strong engineering culture, diverse peers, and a chance to be part of something meaningful.
Posted 2 days ago
2.0 - 6.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of this role is to prepare test cases and perform testing of the product/ platform/ solution to be deployed at a client end and ensure its meet 100% quality assurance parameters. Do Instrumental in understanding the test requirements and test case design of the product Authoring test planning with appropriate knowledge on business requirements and corresponding testable requirements Implementation of Wipro's way of testing using Model based testing and achieving efficient way of test generation Ensuring the test cases are peer reviewed and achieving less rework Work with development team to identify and capture test cases, ensure version Setting the criteria, parameters, scope/out-scope of testing and involve in UAT (User Acceptance Testing) Automate the test life cycle process at the appropriate stages through vb macros, scheduling, GUI automation etc To design and execute the automation framework and reporting Develop and automate tests for software validation by setting up of test environments, designing test plans, developing test cases/scenarios/usage cases, and executing these cases Ensure the test defects raised are as per the norm defined for project / program / account with clear description and replication patterns Detect bug issues and prepare file defect reports and report test progress No instances of rejection / slippage of delivered work items and they are within the Wipro / Customer SLA's and norms Design and timely release of test status dashboard at the end of every cycle test execution to the stake holders Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders Status Reporting and Customer Focus on an ongoing basis with respect to testing and its execution Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc On time deliveries - WSRs, Test execution report and relevant dashboard updates in Test management repository Updates of accurate efforts in eCube, TMS and other project related trackers Timely Response to customer requests and no instances of complaints either internally or externally 1 Understanding the test requirements and test case design of the productEnsure error free testing solutions, minimum process exceptions, 100% SLA compliance, # of automation done using VB, macros 2 Execute test cases and reportingTesting efficiency & quality, On-Time Delivery, Troubleshoot queries within TAT, CSAT score
Posted 2 days ago
1.0 - 3.0 years
2 - 5 Lacs
Mumbai
Work from Office
Role: The purpose of this role is to the first point of contact for the B2B users who call Wipro Service Desk to troubleshoot appropriate end user issues in line with Wipros Service Desk objectives Do: Be responsible for primary user support and customer service Respond to queries from all calls, portal, emails, chats from the client Become familiar with each client and their respective applications/ processes Learn fundamental operations of commonly-used software, hardware and other equipment Follow standard service desk operating procedures by accurately logging all service desk tickets using the defined tracking software Ensure that the scorecard is maintained as per SoW with respect to TAT, SLA & hits Manage all queries or escalate if not resolve as per the defined helpdesk policies and framework Regular MIS & resolution log management on queries raised Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback, suggestions, escalations by customers to the appropriate internal team Identify and suggest improvements on processes, procedures etc. Mandatory Skills: TIS Service Desk. Experience: 1-3 Years.
Posted 2 days ago
3.0 - 7.0 years
4 - 8 Lacs
Pune
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction User Account Creation, deletion, modificatio IBM AIX ADMIN Apply Naming Convention, Home Directory, Group Creation as per Policy User Disabling. Access rights Monitor Concurrent Logins / Connections Monitor System Availability, Disk space, Critical Services Availability, Processor Utilization, Critical errors in the system logs, as applicable , I/O & Network Utilization related to Server. Base OS Installation Basic OS troubleshooting Implementing bug fixes Backup Operation and Monitoring OS backup with Mksysb Manage the password policy. Distribute power users operational task to another users. Managing Disk space, Processor/Memory/Network/process Utilization related to client/server Manage logs files. Orderly start-up and shutdown of servers Handle local and remote backup and restoration management. Vendor coordination. Will act as point of contact for any OS issue. Coordination with L2/L3/OEM team for troubleshooting and support
Posted 2 days ago
6.0 - 8.0 years
0 Lacs
Bengaluru, Karnataka, India
On-site
Designation: Senior System Engineer / Solution Architect. Location: Mumbai / Bangalore (Hybrid support) Duration: Full-time, Monday to Friday, 9 AM to 5 PM IST. Experience: 6 to 8 years of relevant hands-on experience in IT infrastructure, with a focus on deployment and Day 2 operations. Job Description: As a Senior System Engineer/Solutions Architect, you will serve as The focused services solution and technical lead engineer supporting the ePlus regional sales team. Focused on key clients, drive revenue creation and capture within the account portfolio. Collaborate and work with our master architects, engineers, and consultants to understand our clients’ needs and craft sustainable solutions and IT strategic roadmaps to achieve client objectives. Required Skills: Experience with Nutanix and Cisco UCS: Hands-on expertise with Nutanix (Prism, AHV) and Cisco UCS infrastructure (UCS Manager, Intersight, UCS Central). Proficient in deploying and managing UCS C-Series, B- Series, and HCI Nutanix nodes, including Hyperflex systems. Experienced in installing ESXi, Windows, and Linux OS on UCS servers. Skilled in UCS firmware upgrades, driver installations, and hardware troubleshooting (blades, chassis, FIs, IOMs). Strong background in VMware installation, patching, and upgrades as per client requirements. Familiar with managing server I/O components, fabric interconnects/extenders, and GPU-equipped UCS systems. Basic knowledge of networking (VLANs, routing) and storage (RAID, SAN). Familiar with networking protocols and cloud/hybrid cloud concepts. Exposure to scripting (PowerShell, Python) for automation. Knowledge on Docker and Kubernetes an added advantage. Strong verbal and written communication skills. Your Impact: Deploy and support UCS B/C series servers; configure Fabric Interconnects, service profiles, and boot volumes. Manage Nutanix HCI, including LCM checks, upgrades, and ESXi host setup. Apply security patches, hotfixes, and perform version upgrades. Gather customer requirements; create high- and low-level design documents. Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related field. Extensive experience in deploying and managing Cisco UCS, Nutanix HCI, and VMware environments, with strong expertise in clustering and virtualization technologies. Certifications in VMware, Cisco, or Nutanix are a strong advantage. Skills: VMware vSphere, IOM, Cisco UCS, RAID, vSAN, UCS HCI Nutanix, Windows OS, UCS Manager, Cisco Intersight, Cisco SAN, HyperFlex, UCS Servers, UCS B- Series, Cisco UCS Layer 2, Cisco UCS Blades, VMware Installation, UCS Infrastructure, UCS C-Series, Cisco HyperFlex, VMware ESX, Fabric Interconnects, Linux OS, Chassis, ESXi, ESXi Hypervisor, Unified Computing System.
Posted 2 days ago
8.0 - 10.0 years
8 - 12 Lacs
Mumbai
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Linux Admin. Experience: 8-10 Years.
Posted 2 days ago
1.0 - 3.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Datacenter - Wintel Stack.: Experience: 1-3 Years.
Posted 2 days ago
1.0 - 3.0 years
4 - 7 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin.: Experience: 1-3 Years.
Posted 2 days ago
1.0 - 3.0 years
4 - 7 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.: Experience: 1-3 Years.
Posted 2 days ago
1.0 - 3.0 years
4 - 7 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin.: Experience: 1-3 Years.
Posted 2 days ago
1.0 - 3.0 years
4 - 7 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin.: Experience: 1-3 Years.
Posted 2 days ago
1.0 - 3.0 years
4 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: TIS Service Desk.: Experience: 1-3 Years.
Posted 2 days ago
3.0 - 5.0 years
5 - 8 Lacs
Kochi, Hyderabad, Pune
Work from Office
Skill :: MS SQL Database Admin Installing and maintaining the MSSQL database software. Creating storage database structures with high-level security features. Altering storage structures to meet the evolving needs of the company. Setting up database user accounts. MSSQL cloud database experience with Training users on how to access the information in the database. Finding and debugging malfunctioning programs affecting the database integrity. Creating autonomous database backups. Regularly updating the database security protocols. Bachelors degree in computer engineering or computer science. Proven work experience as a Database administrator. Familiarity with MSSQL database design, coding, and documentation. Knowledge of database backup procedures, recovery systems, and SQL. Knowledge of programming languages and API. Excellent communication and problem-solving skills. Ability to visualize algorithmic structures. Maintaining database dictionaries and documents Job Control Language (JCL), SQL, Perl and shell scripts and batch processes; Administering database organizations, standards, controls, procedures, and documentation; DB2 Experience; Reviewing project requests and determining rough order of magnitude estimate of time and cost required to accomplish scope; Physical Database monitoring, management, performance tuning, Database user management ((Database schemas) for Microsoft SQL Database Server); configuration and operations; Patches and Updates; performance and tuning (physical Databases); Database user (Database schemas) administration and security; monitoring Backup and restore. planning, provisioning and installations; and Database level cluster / HA / Disaster Recovery management Note: All Database are hosted in Oracle cloud, hence required cloud MSSQL database knowledge required along with On-premises database knowledge. Mandatory Skills: MSSQL Database Admin.: Experience: 3-5 Years.
Posted 2 days ago
3.0 - 5.0 years
5 - 8 Lacs
Mumbai
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin.: Experience: 3-5 Years.
Posted 2 days ago
3.0 - 5.0 years
5 - 8 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: WebLogic Admin.: Experience: 3-5 Years.
Posted 2 days ago
3.0 - 5.0 years
5 - 8 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Mandatory Skills: Linux Admin.: Experience: 3-5 Years.
Posted 2 days ago
5.0 - 10.0 years
4 - 9 Lacs
Bengaluru
Work from Office
Experiencedwith React,Node.JS, JavaScript, HTML, CSS Experience and Strong proficiency in full stack development working with servers, applications and databases using Node.js, JavaScript, React.js, Java etc. Understanding accessibility and security compliance User authentication and authorization between multiple systems, servers, and environments Deployment automation, experience with CI-CD tooling such as Jenkins Implementing automated testing platforms and unit tests Skills with Test Tools such as Codecept Proficient understanding of code versioning tools, such as Git. Familiarity with various Cloud and DB technologiesDocker, Kubernetes, EFS, DynamoDB Knowledge on Agile methodologies Knowledge of Cloud and Cloud tools, microservices architecture Knowledge on CI/CD based development practice Good Problem Solving Skills Good Communication Skills - English Required education Bachelor's Degree Preferred education Bachelor's Degree Required technical and professional expertise Minimum 5 years of experience and Strong proficiency in full stack development working with servers, applications and databases using Node.js, JavaScript. Experience with Docker and container orchestration technologies such as Open Shift Container Platform (OCP), Kubernetes Familiarity with cloud-based providersIBM Cloud, AWS, Azure, google compute, etc. and their hosting tools and APIs Experience working with and developing APIs Experience working with operating systems (Linux, RedHat Open Shift...etc.). Familiarity with various Cloud and DB technologiesDocker, Kubernetes, Elasticsearch, Logstash, Kibana, CouchDB, Cassandra, and Postgres Understanding the nature of asynchronous programming and its quirks and workarounds Understanding accessibility and security compliance Deployment automation, experience with CI-CD tooling such as Github, Jenkins Skills with Test Tools such as Jest, Cypress, Codecept Knowledge on Agile methodologies Knowledge of Cloud and Cloud tools, microservices architecture Good Problem Solving Skills Good Communication Skills - English
Posted 2 days ago
5.0 - 8.0 years
7 - 11 Lacs
Mumbai
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: IBM-AIX Admin. Experience: 5-8 Years.
Posted 2 days ago
5.0 - 8.0 years
7 - 11 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations Do Provide adequate support in architecture planning, migration & installation for new projects in own tower (platform/dbase/ middleware/ backup) Lead the structural/ architectural design of a platform/ middleware/ database/ back up etc. according to various system requirements to ensure a highly scalable and extensible solution Conduct technology capacity planning by reviewing the current and future requirements Utilize and leverage the new features of all underlying technologies to ensure smooth functioning of the installed databases and applications/ platforms, as applicable Strategize & implement disaster recovery plans and create and implement backup and recovery plans Manage the day-to-day operations of the tower Manage day-to-day operations by troubleshooting any issues, conducting root cause analysis (RCA) and developing fixes to avoid similar issues. Plan for and manage upgradations, migration, maintenance, backup, installation and configuration functions for own tower Review the technical performance of own tower and deploy ways to improve efficiency, fine tune performance and reduce performance challenges Develop shift roster for the team to ensure no disruption in the tower Create and update SOPs, Data Responsibility Matrices, operations manuals, daily test plans, data architecture guidance etc. Provide weekly status reports to the client leadership team, internal stakeholders on database activities w.r.t. progress, updates, status, and next steps Leverage technology to develop Service Improvement Plan (SIP) through automation and other initiatives for higher efficiency and effectiveness Team Management Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation Mandatory Skills: Linux Admin. Experience: 5-8 Years.
Posted 2 days ago
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