Lead Assistant Manager

Key Responsibility Areas Including Preferred Skills And Experience

• Perform all HR related activities from Hire to Retire including, Dispute Management, Exception handling, Quality audits and Reporting and Month-end deliverables.
• Have good understanding of all HR modules on ERPs
• Accountable and responsible for any critical or risk involved cases to ensure a quick and timely response
• Day to day team & process management experience
• Accountable to ensure noise free delivery in operations including queue management
• Strive to exceed SLA and accuracy parameters
• Acumen for quality and improving timelines
• Drive weekly dashboards call with the client stakeholders
• To ensure resourcing for the month in line with volume prediction
• Display excellent people management skills and ensure all compliance requirements are met as per company policy in a timely manner
• Identify training needs, arrange trainings and evaluate post training performance
• Have flair for process improvements and automation opportunities
• Good MS Office knowledge
• Undertake additional responsibilities and display leadership qualities
  

Competencies

• Knowledge of the process and systems
• High level of computer proficiency and excellent MIS skills
• Ability to coach and give feedback on an ongoing basis
• Clear written and verbal communication
• High level of Customer Service and Quality Orientation
• Strong Communication and Motivational Skills
• Ability to lead in a continually challenging environment
• Effectively plan, prioritize and execute everyday floor operations
  

Eligibility Criteria

• Good communication skills both written and verbal
• Should have 4-6 Years of experience
• Should have experience of managing a team of 15 to 20 members
• Experience in SAP/ServiceNow and SuccessFactors and all HR related platforms